1.Responsible for supervision of Reservation and PBX personnel.
2.Responsible for answering calls in the reservation and PBX Que when needed
3.Contributes towards creating and maintaining the spirit and positive attitude of staff.
4.Responsible for the knowledge and implementation of Hotel policies and procedures.
5.Ensures accuracy in all reservation bookings and processed ticket sales.
6.Provides updated information for department.
7.Consistently monitors and controls call volume.
8.Available to all agents/operators for assistance during each shift.
9.Schedules breaks for the area.
10.Completes observations and performance evaluations in a timely manner.
11.Oversees response to department emails.
12.Enters daily information in supervisors pass down emails
13.Meets attendance and tardiness standards.
14.Be knowledgeable of and consistently follow Nugget policies and procedures
15.Performs work in a safe manner and always maintains a safe environment for fellow employees and guests alike.
16.Immediately reports unsafe conditions and employee or guest accidents to a Manager or Security.
17.Always Maintains a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
18.Other duties and responsibilities as assigned.
RELATIONSHIPS: Reports to Reservations/PBX Manager.
PREFERRED BASIC REQUIREMENTS:
EDUCATIONAL LEVEL:
High school graduate or equivalent.
LANGUAGE:
Able to effectively communicate with others using the English language.
EXPERIENCE:
Supervisory experience and previous experience as a reservation agent.
SPECIAL SKILLS:
Excellent communication skills. Typing experience required and Microsoft Office experience preferred.
PHSYICAL DEMANDS ANDWORK ENVIRONMENT
Ability to walk, stand, or sitfor long periods of time
Ability to lift, move, push,pull items up to 40 lbs.
Fine finger manipulation.
Work environment may includesmoke and variable temperature, lighting, and noise levels.
Work may be performed indoorsand outdoors during special events.
Company DescriptionNugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.
Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!