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Reservation supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical reservation supervisor skills. We ranked the top skills for reservation supervisors based on the percentage of resumes they appeared on. For example, 50.5% of reservation supervisor resumes contained reservations as a skill. Continue reading to find out what skills a reservation supervisor needs to be successful in the workplace.

15 reservation supervisor skills for your resume and career

1. Reservations

Here's how reservation supervisors use reservations:
  • Managed domestic and international reservations, corporate and private accounts, credit card authorizations, and discrepancy resolutions.
  • Supervised daily Reservations operations, processed all requests, and controlled reservations in order to maximize revenue.

2. Front Desk

Here's how reservation supervisors use front desk:
  • Promoted from Front Desk Supervisor and Sales/Catering Coordinator.
  • Assisted in the accounting office when needed as well as served as the backup for the front desk during employee absences.

3. Booking

Here's how reservation supervisors use booking:
  • Lead and trained department on new booking system and Signature shopping program maximizing customer experience and satisfaction.
  • Follow up on reservations made for guests to confirm if booking is still valid as booked.

4. Guest Service

Here's how reservation supervisors use guest service:
  • Scheduled/supervised reservations staff while remaining an active member of the reservations/guest services team.
  • Handled escalated guest service calls to ensure profitability and customer retention.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how reservation supervisors use phone calls:
  • Monitored call center representative phone calls and provided necessary performance feedback.
  • Answered Reservation telephone calls promptly and courteously.

6. Reservation System

A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.

Here's how reservation supervisors use reservation system:
  • Provided reservation scheduling and information services through automated reservation system ensuring that the optimal reservation conversions and sales were achieved.
  • Ensured effective utilization of reservation system and client database.

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7. Room Reservations

Room reservation is beneficial for both the visitors and the hotel management. It increases the prospects of a better deal for reliable accommodation for a guest and facilitates more reliable guest experience administration for the hotel.

Here's how reservation supervisors use room reservations:
  • Task includes overseeing bookings, constantly working to increase the numbers of room reservations and maximize revenue for the property.
  • Job SummaryManage the Hotel Room Reservation Operations and lead the reservation process at the hotel.

8. Guest Satisfaction

Here's how reservation supervisors use guest satisfaction:
  • Resolved guest complaints and ensured maximum guest satisfaction.
  • Provided service that contributes to the profitability, and guest satisfaction of the hotel.

9. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how reservation supervisors use quality standards:
  • Ensured their adherence to policies and procedures and monitored their customer service skills to maintain quality standards.
  • Assisted countless customers with very specific travel requirements while achieving high quality standards.

10. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how reservation supervisors use room availability:
  • Adjust errors and responds to concerns; also keep records of room availability, rates, etc.
  • Provided prompt, accurate information regarding room availability, rates, and accommodation types.

11. Guest Issues

Here's how reservation supervisors use guest issues:
  • Collaborate with reservation sales associates to resolve all guest issues and recommend appropriate measures where required.
  • Authorized revenue to remedy guest issues and complaints by determining the most effective solution, while continually accommodating unusual circumstances.

12. Computer System

Here's how reservation supervisors use computer system:
  • Processed guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer system.
  • Controlled reservation input group bookings and lists using PMS computer system and resolved customer needs as required.

13. Room Blocks

Here's how reservation supervisors use room blocks:
  • Organized room blocks for colleges and universities, sports teams, weddings, events, corporate functions, government, etc.
  • Set up all room blocks and promotional codes for all events and promotions, as requested by Player Development.

14. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how reservation supervisors use hotel services:
  • Planned and organized accommodations, catering and other hotel services.
  • Promoted hotel services with enthusiasm, demonstrating hotel's superiority.

15. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how reservation supervisors use pbx:
  • Started as a regular PBX agent, within 6 months I was a supervisor for my shift.
  • Assisted in hotel call center and was fully trained on PBX operator systems and processes.
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List of reservation supervisor skills to add to your resume

Reservation supervisor skills

The most important skills for a reservation supervisor resume and required skills for a reservation supervisor to have include:

  • Reservations
  • Front Desk
  • Booking
  • Guest Service
  • Phone Calls
  • Reservation System
  • Room Reservations
  • Guest Satisfaction
  • Quality Standards
  • Room Availability
  • Guest Issues
  • Computer System
  • Room Blocks
  • Hotel Services
  • PBX
  • Hotel Reservations
  • Group Reservations
  • VIP
  • Group Blocks
  • Revenue Management
  • Customer Complaints
  • Property Management System
  • Room Rates
  • Guest Complaints
  • Performance Reviews
  • Upselling
  • Customer Satisfaction
  • Guest Reservations
  • Telephone Calls
  • OTA
  • Group Sales
  • GDS
  • Customer Issues
  • Hotel Inventory
  • Customer Relations
  • Customer Service
  • Excellent Guest
  • Performance Evaluations
  • Room Inventory
  • Call Monitoring
  • Group Bookings
  • Credit Card Authorization
  • Call Handling
  • Customer Calls
  • Travel Industry
  • Disciplinary Actions
  • Reservation Calls
  • Rate Changes
  • Delphi
  • Group Contracts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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