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Become A Reservations Agent

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Working As A Reservations Agent

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $36,660

    Average Salary

What Does A Reservations Agent Do

A Reservations Agent works in hotels, resorts, car rental firms, or other companies that provide travel services. Some duties include taking incoming calls, helping guests find the right accommodations, and making book rooms/tickets.

How To Become A Reservations Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Reservations Agent jobs

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Real Reservations Agent Salaries

Job Title Company Location Start Date Salary
Reservations Agent Helicopter Flight Services, Inc. New York, NY Dec 03, 2015 $37,566
Reservation Agent Top Travel, Inc. Annandale, VA Oct 19, 2016 $37,378
Reservations Agent Helicopter Flight Services, Inc. New York, NY Oct 01, 2013 $34,477
Reservation Agent Kor Hotel Management LLC Snowmass Village, CO May 12, 2015 $33,392
Reservations Agent Kor Hotel Management LLC Snowmass Village, CO May 13, 2015 $33,392
Reservations Agent Grand Canyon Airlines DBA Scenic Airlines NV Mar 01, 2012 $32,703
Reservations Agent Grand Canyon Airlines DBA Scenic Airlines NV Aug 01, 2011 $25,044
Reservations Agent Amway Grand Plaza Hotel Grand Rapids, MI Oct 11, 2007 $19,305

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Top Skills for A Reservations Agent

CustomerServiceSkillsTelephoneCallsHotelRoomsCreditCardPaymentsDataEntryInboundPhoneCallsTravelAgentsFrontDeskHotelReservationsReservationAgentHighVolumeRoomReservationsComputerSystemRentalReservationsSpaReservationSystemCustomerComplaintsCustomerSatisfactionVIPBookReservations

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Top Reservations Agent Skills

  1. Customer Service Skills
  2. Telephone Calls
  3. Hotel Rooms
You can check out examples of real life uses of top skills on resumes here:
  • Job requires a high level of sales focus with the right balance of customer service skills.
  • Answered telephone calls from potential customers who have been solicited through advertisements.
  • Booked airline tickets and hotel rooms, and car rentals, for potential timeshare clients, and owners.
  • Determined cost of flight, took credit card payments, input customer information.
  • Answer phones in call center, data entry and editing, make and ticket airline reservations, customer service

Top Reservations Agent Employers

Reservations Agent Videos

Hello" Thoughts of a Hotel Reservations Agent"

Park Inn Hotel Thurrock - Reservations Agent Role

American Airlines 'Reservations Agent' Commercial (1978)

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