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Become A Reservations Agent

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Working As A Reservations Agent

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $35,000

    Average Salary

What Does A Reservations Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Reservations Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Reservations Agent Career Paths

Reservations Agent
Agent Account Executive
Account Manager
5 Yearsyrs
Agent Account Executive Sales Manager
General Manager
6 Yearsyrs
Agent Account Executive Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Service Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Owner
Co-Owner
6 Yearsyrs
Certified Nursing Assistant Team Leader Account Manager
Marketing Manager
5 Yearsyrs
Dispatcher Medical Assistant Coordinator
Senior Administrative Coordinator
6 Yearsyrs
Dispatcher Coordinator Executive Assistant
Administrative Manager
6 Yearsyrs
Dispatcher Logistics Coordinator Office Manager
Marketing Director
7 Yearsyrs
Assistant Consultant Sales Manager
Director Of Sales And Marketing
9 Yearsyrs
Assistant Consultant General Manager
Chief Executive Officer
8 Yearsyrs
Assistant Executive Assistant Office Manager
Accountant And Office Manager
6 Yearsyrs
Specialist Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Analyst Manager
Business Owner
6 Yearsyrs
Specialist Administrator Owner
Owner And Chief Executive Officer
7 Yearsyrs
Medical Assistant Coordinator Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Home Health Aid Executive Assistant Event Manager
Catering Sales Manager
5 Yearsyrs
Medical Assistant Billing Specialist Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Accounts Payable Clerk Billing Analyst Billing Manager
Revenue Manager
8 Yearsyrs
Customer Care Representative Customer Account Executive Lead Customer Service Representative
Lead Dispatch
5 Yearsyrs
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Do you work as a Reservations Agent?

Reservations Agent Demographics

Gender

Female

67.5%

Male

20.1%

Unknown

12.4%
Ethnicity

White

60.4%

Hispanic or Latino

18.5%

Black or African American

10.9%

Asian

6.1%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

62.9%

French

11.1%

Portuguese

4.5%

German

3.9%

Italian

3.0%

Japanese

2.5%

Russian

2.2%

Arabic

1.7%

Mandarin

1.1%

Korean

1.1%

Tagalog

1.0%

Chinese

1.0%

Turkish

0.8%

Samoan

0.5%

Filipino

0.5%

Cantonese

0.5%

Carrier

0.5%

Swedish

0.4%

Dutch

0.4%

Hindi

0.4%
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Reservations Agent Education

Schools

University of Phoenix

21.4%

Miami Dade College

7.3%

Valencia College

6.0%

University of Nevada - Las Vegas

5.1%

Florida International University

4.9%

College of Southern Nevada

4.8%

Ashford University

4.6%

Salt Lake Community College

4.5%

Kaplan University

4.4%

University of Central Florida

4.2%

The Academy

4.2%

Strayer University

3.8%

Arizona State University

3.7%

Trident Technical College

3.4%

Johnson & Wales University

3.3%

University of Utah

3.2%

Southern New Hampshire University

3.2%

Grand Canyon University

2.9%

Florida State University

2.6%

Glendale Community College

2.6%
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Majors

Business

25.1%

Hospitality Management

9.1%

Health Care Administration

8.4%

Psychology

6.0%

Criminal Justice

5.4%

Accounting

5.0%

Communication

4.4%

Medical Assisting Services

4.4%

General Studies

4.2%

Nursing

4.0%

Liberal Arts

3.2%

Management

3.2%

English

2.8%

Marketing

2.8%

Education

2.5%

Computer Science

2.1%

Sociology

2.0%

Cosmetology

1.9%

Legal Support Services

1.8%

Graphic Design

1.8%
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Degrees

Other

34.9%

Bachelors

32.4%

Associate

16.9%

Certificate

6.7%

Masters

5.5%

Diploma

2.7%

License

0.7%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$35,000
View Detailed Salary Report
$21,000
Min 10%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$58,000
Max 90%
Best Paying Company
Carnival
Highest Paying City
Urban Honolulu, HI
Highest Paying State
Alaska
Avg Experience Level
2.2 years
How much does a Reservations Agent make at top companies?
The national average salary for a Reservations Agent in the United States is $35,133 per year or $17 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $58,000.

Real Reservations Agent Salaries

Job Title Company Location Start Date Salary
Reservations Agent Helicopter Flight Services, Inc. New York, NY Dec 03, 2015 $37,566
Reservation Agent Top Travel, Inc. Annandale, VA Oct 19, 2016 $37,378
Reservations Agent Helicopter Flight Services, Inc. New York, NY Oct 01, 2013 $34,477
Reservation Agent Kor Hotel Management LLC Snowmass Village, CO May 12, 2015 $33,392
Reservations Agent Kor Hotel Management LLC Snowmass Village, CO May 13, 2015 $33,392
Reservations Agent Grand Canyon Airlines DBA Scenic Airlines NV Mar 01, 2012 $32,703
Reservations Agent Grand Canyon Airlines DBA Scenic Airlines NV Aug 01, 2011 $25,044
Reservations Agent Amway Grand Plaza Hotel Grand Rapids, MI Oct 11, 2007 $19,305

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Top Skills for A Reservations Agent

  1. Customer Service
  2. Phone Calls
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Maintained an enthusiastic attitude and upheld the company's devotion to exceptional customer service.
  • Obtained client information by answering telephone calls, interviewed potential customers and verified their information.
  • Interacted extensively with clients; made reservations, ensuring maximum guest satisfaction while adhering to organizational capabilities and schedules.
  • Take payment / set up payment arrangements for guests.
  • Perform data entry on a daily basis by entering client profile and travel information into system using 10-key pad and keyboard.

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Top 10 Best States for Reservations Agents

  1. Texas
  2. Arizona
  3. Illinois
  4. North Carolina
  5. Hawaii
  6. Colorado
  7. Minnesota
  8. District of Columbia
  9. New Jersey
  10. Alaska
  • (157 jobs)
  • (51 jobs)
  • (61 jobs)
  • (51 jobs)
  • (31 jobs)
  • (79 jobs)
  • (16 jobs)
  • (12 jobs)
  • (21 jobs)
  • (6 jobs)

Top Reservations Agent Employers

Jobs From Top Reservations Agent Employers

Reservations Agent Videos

Hello" Thoughts of a Hotel Reservations Agent"

Park Inn Hotel Thurrock - Reservations Agent Role

American Airlines 'Reservations Agent' Commercial (1978)

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