Reservations agent job description

Become A Reservationist for First Transit! *$3,000 Sign-on Bonus* Become a part of our First Transit team as a Reservationist. We hire individuals who
make safety and customer service their top priorities. If you have the drive, confidence,
and determination to succeed, we are looking for you!
At First Transit, we are proud to offer:
$16.00/ HR Tremendous career advancement opportunities due to a strong presence across North America. Comprehensive benefits packages. A great work environment. Reservationist responsibilities include:
• Answers all incoming phone calls promptly and courteously.
• Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
• Records type of service/related information accurately on each ride request.
• Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs.
• Has proficient knowledge of Scheduling System.
• Possesses knowledge of First Transit and “agency” policies and Procedures.
• Efficiency is demonstrated by average telephone talk time.
• Has excellent knowledge of service area and is proficient in use of street directory and reverse directory.
• Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
• Suggests alternatives to passengers if system is at capacity at a particular time.
• Maintains organized work environment.
• Maintains the highest standard of excellence for subordinates, company
personnel, and all people contacted through personal appearance and attitude.
Reservationist requirements:
• Knowledge of computers
• Customer service experience
• Phone/Call center experience
• Experience with filing, data processing
• Familiar with service area
• Able to make sound judgment decisions
• Team-player attitude We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

The Reservationist handles all incoming calls for the restaurants. The Reservationist helps with making, changing, and confirming reservations and handling special requests. The Reservationist is trained and adept at managing the dining reservation software (Resy). The Reservationist is competent, practical, and proficient in all F&B offerings, including small private events, wine cellar bookings, ticketed events, specialty dinners, and all events sold by the food and beverage department. The Reservationist is well trained to handle hostess functions in either restaurant (see hostess Job Description).
Essential Job Functions
• Answer all incoming calls for all restaurants according to Forbes 5 star standards
• Assist guest needs over the phone
• Handles reservation requests
• Makes, changes or cancels any reservations according to the particular reservation guidelines
• Complete reservations properly in Resy
• Actively guides the guest through the reservation process (including reservation times, table splits, special menus, dietary restrictions, and seating preferences)
• Marks all guest comments, dietary restrictions and seating preferences in resy
• Maximizes restaurant seating and adheres to space and capacity constraints
• Able to describe facilities and cuisine
• Well versed in menu offerings and ready to answer any questions related to menu items
• Competent, practical, and proficient in all F&B offerings, including small private events, wine cellar bookings, ticketed events, specialty dinners, and any events sold by the food and beverage department (this includes: dates, times, prices, event capacity, payment and confirmation methods)
• Proficient in the restaurant reservation software (resy)
• Proficient in the maintenance software (hot sauce)
• Proficient in the menu editing software (in design)
• Mark guest comments in resy

Additional Job Duties
• Complete maintenance requests in hot sauce
• Make cleanliness and maintenance inspections as directed
• Is familiar with hotel fire and safety regulations and procedures
• Adhere to hotel standards, policies, and procedures
• Make copies, files and completes paperwork as needed
• Maintains neat and orderly station
• Well versed in administrative duties, such as menu editing and printing
• Make sure that all restaurant-menus are current and up to date
• Ensure that all private dining menus are ready before the actual meal period
• Familiar with Colorado liquor laws never allow outside liquor (or wine) brought to the restaurant
• Hostess acts as a gatekeeper and does not allow outside food items (such as cakes) into the restaurant
• Complete tasks and projects delegated by the manager. Assist other departments as business volumes and staff levels demand
• Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
• Report work on time. If unable to report for work, notify the manager as described in the employee handbook
• Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen Skiing Company

Bartell Hotels is a great place to work, we offer competitive benefits, monthly, team and personal incentives. Bartell Hotels is a family owned company and offers a great work environment. We have 8 beautiful San Diego hotels in our portfolio and our ownership is top notch. Join our team and become part of the Bartell Hotels Family.

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Skills and Responsibilities:

Bartell Hotels Reservation Central is currently seeking reservation agents for our call center. Bartell Hotels owns 8 Premier Properties in San Diego. Reservation agents make reservations for all eight hotels; knowledge of San Diego area tourist attractions is very helpful. Must be a team player, friendly and must be available nights and weekends. Applicants will be subject to a Pre-employment Physical and Background Check.

Job Skills:

• Ability to use personal judgment and specialized knowledge to give information to guests
• Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone

Responsibilities:

• Provides courteous and efficient service to customers according to Bartell Hotels standards
• Understands room types and rates
• Understands the importance of group codes, guest types, and source codes
• Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
• Enforce hotel and company credit policies
• Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
• Use yield management polices to maximize revenue and occupancy
• May perform duties of a general clerical nature within the hotel.
• Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
• Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to sit/stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 25 pounds. The employee is rarely exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help

Bartell Hotels is an equal opportunity employer.