Reservations agent vs front office agent

The differences between reservations agents and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $31,591 average annual salary of a reservations agent.

The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Reservations agent vs front office agent overview

	Reservations Agent	Front Office Agent
Yearly salary	$31,591	$34,773
Hourly rate	$15.19	$16.72
Growth rate	-	-
Number of jobs	198,023	106,130
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 54%
Average age	45	37
Years of experience	-	-

What does a reservations agent do?

Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies. A reservation agent may help clients online, over the phone, or in person. The agent's duties include making reservations, answering customers' questions, and selling additional products and services. Also, the agent processes payments and sends receipts and confirmation of the booking to clients. Individuals who aspire to this job must have excellent customer service and communication skills.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Reservations agent vs front office agent salary

Reservations agents and front office agents have different pay scales, as shown below.

	Reservations Agent	Front Office Agent
Average salary	$31,591	$34,773
Salary range	Between $25,000 And $38,000	Between $28,000 And $42,000
Highest paying City	Urban Honolulu, HI	-
Highest paying state	Hawaii	-
Best paying company	HEI Hotels & Resorts	-
Best paying industry	Hospitality	-

Differences between reservations agent and front office agent education

There are a few differences between a reservations agent and a front office agent in terms of educational background:

	Reservations Agent	Front Office Agent
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Reservations agent vs front office agent demographics

Here are the differences between reservations agents' and front office agents' demographics:

	Reservations Agent	Front Office Agent
Average age	45	37
Gender ratio	Male, 23.0% Female, 77.0%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	12%	13%

Differences between reservations agent and front office agent duties and responsibilities

Reservations agent example responsibilities.

Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
Used signature sales techniques to determine needs of guests, rates, and upsell.
Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Reservations agent vs front office agent skills

Common reservations agent skills

Reservations, 51%
Customer Service, 7%
Booking, 6%
Data Entry, 3%
Front Desk, 3%
Telephone Calls, 3%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

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Office and Administrative Industry
Reservations Agent
Reservations Agent vs Front Office Agent

Updated January 8, 2025

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