Reservations agent resume examples from 2025
Land interviews using Zippia's AI-powered resume builder.

All resume examples
Table of content
How to write a reservations agent resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in reservations agent-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some reservations agent interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a reservations agent resume:
- Reservations
- Customer Service
- Booking
- Data Entry
- Front Desk
- Telephone Calls
- Room Reservations
- Computer System
- Reservation System
- Credit Card Payments
- Inbound Phone Calls
- Customer Inquiries
- Hotel Reservations
- Hotel Services
- Outbound Calls
- Sales Techniques
- Customer Calls
- Guest Inquiries
- Hotel Rooms
- Room Availability
- Customer Complaints
- Room Rates
- PBX
- Rental Reservations
- Guest Satisfaction
- English Communication
- Exceptional Guest
- Guest Reservations
- Guest Complaints
- Group Reservations
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write reservations agent experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are effective examples from reservations agent resumes:
Work history example #1
Reservations Agent
Enterprise Holdings
- Maintained professional oral and written communication with customers, co-workers and other company staff.
- Demonstrated and maintained professional oral and written communication with customers, co-workers and other company staff.
- Provided exceptional customer service and collected required information from each client on every call in a timely and friendly manner.
- Worked from home in a computer reservation capacity.
- Opened service tickets for business customers regarding issues with phones and Internet.
Work history example #2
Reservation Clerk
BG Staffing
- Posted new vehicle recondition costs and matched with hard copy of inspection sheets.
- Provided Office Support, prepared production documentation, payroll and plant inventory for weekly report.
- Recommended terminal locations to meet specific telecommunications needs of a wide range of customers.
- Provided support to Service Advisors.
- Analyzed, coordinated and processed service order requests for integrated communications services and equipment.
Work history example #3
Reservations Agent
State Farm
- implemented a comprehensive marketing system across all facets of communication to current and perspective policyholders.
- Maintained Microsoft Word, Excel, Outlook and Internet systems.
- Recruited, trained, and mentored team of three employees.
- Helped our office maintain 100% contact on internet leads consecutively within the parameters of our Zone's 24-hour plan.
- Created new revenue streams through networking, lead acquisition and ecommerce.
Work history example #4
Reservations Agent
Best Western International
- Coordinated proper communication throughout all hotel departments to operate entire facility most efficiently.
- Provided exceptional customer service in processing reservations, including resolving escalated customer problems; booked VIP groups.
- Reserved and coordinated tables for celebrities and VIPs Reserve and organize reservations for large groups over 15 people.
- Processed internet bookings: Expedia Inc, Booking.com, Jetsetter, Perfect Escapes, etc.
- Answered the telephone and greeted prospective guest in a friendly manner using clear, verbal English communication.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from reservations agent resumes:
Some College Courses in business
Monroe College, Bronxville, NY
2016 - 2016
High School Diploma
2017 - 2017
Highlight your reservations agent certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your reservations agent resume:
- Travel and Tourism Professional (TTP)
- Certified Travel Associate (CTA)
- Travel Agent Executive (TAE)
- Commissioning Agent
- Certified Information Technology Professional (CITP)