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Reservations agent skills for your resume and career

Updated January 8, 2025
3 min read
Reservations agent example skills
Below we've compiled a list of the most critical reservations agent skills. We ranked the top skills for reservations agents based on the percentage of resumes they appeared on. For example, 50.7% of reservations agent resumes contained reservations as a skill. Continue reading to find out what skills a reservations agent needs to be successful in the workplace.

15 reservations agent skills for your resume and career

1. Reservations

Here's how reservations agents use reservations:
  • Demonstrated professionalism and efficiency assisting customers with hotel reservations and complaints worldwide or redirecting them to the correct department.
  • Provided relevant information and suggested special vacation packages, which resulted in a significant increase in reservations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how reservations agents use customer service:
  • Provided accurate information regarding customer service concerns, itinerary changes, domestic flight availability, and arrival and departure times,.
  • Developed strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs.

3. Booking

Here's how reservations agents use booking:
  • Generated a weekly call tracking comparison report and a detailed Presidential and Executive booking report for the General Manager.
  • Provided additional upscale services by booking limousine service for Upper Class passengers, ensuring accuracy of order fulfillment.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how reservations agents use data entry:
  • Utilized spreadsheet software for accounting, data entry and retrieval and PowerPoint graphic illustration of statistical data.
  • Performed data entry on all daily activities, residential/prospect conversations and maintenance requests.

5. Front Desk

Here's how reservations agents use front desk:
  • Handled front desk responsibilities including transferring incoming calls and helping each guest with their accommodations and reservation.
  • Front Desk Agent- Performed guest check-in/check-out procedures as well as cashier responsibilities

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how reservations agents use telephone calls:
  • Answered inbound telephone calls from members, effectively answered inquiries and educated members regarding all program options and benefits.
  • Take telephone calls Book/cancel cruises using special promotions Process payments/refunds Notify cruisers of any updates.

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7. Room Reservations

Room reservation is beneficial for both the visitors and the hotel management. It increases the prospects of a better deal for reliable accommodation for a guest and facilitates more reliable guest experience administration for the hotel.

Here's how reservations agents use room reservations:
  • Coordinated group and conference room reservations for corporate clientele, including technical requirements.
  • Take room reservations, provide general information and deliver great customer service

8. Computer System

Here's how reservations agents use computer system:
  • Navigate computer system and websites as sufficiently and swiftly in order to allow for maximized customer satisfaction.
  • Handled all reservations made via telephone- Trained in Sabre computer system- Handled customer service questions

9. Reservation System

A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.

Here's how reservations agents use reservation system:
  • Input data to computerized reservation system and followed up with customers providing reservation confirmation, travel information, etc.
  • Processed reservations by phone, entered information on central reservation systems, and confirmed guest reservations.

10. Credit Card Payments

Here's how reservations agents use credit card payments:
  • Gathered and verified all required customer information for reservations and credit card payments.
  • Received credit card payments upon booking of reservation

11. Inbound Phone Calls

Here's how reservations agents use inbound phone calls:
  • Answer inbound phone calls from direct clients and travel agents and provide them with travel quotes for New York City travel.
  • Managed tour flows by answering all inbound phone calls with the primary purpose of manifesting tours for the Sales Line.

12. Customer Inquiries

Here's how reservations agents use customer inquiries:
  • Responded to all customer inquiries with a personal message which increased customer satisfaction.
  • Communicate effectively with various departments to resolve customer inquiries, requests and complaints.

13. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how reservations agents use hotel reservations:
  • Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service.
  • Process all hotel reservations including casino, leisure, group and wholesale reservations in a customer-oriented and timely manner.

14. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how reservations agents use hotel services:
  • Answered all guest inquiries while maintaining current knowledge/familiarity with all hotel services/features and local attractions.
  • Answer inquiries regarding hotel services and registration, providing information about services available in the community and responding to guest complaints.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how reservations agents use outbound calls:
  • Processed inbound and outbound calls for confirmations and cancellations of hotels reservations.
  • Monitored inbound and outbound calls for customer satisfaction.
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List of reservations agent skills to add to your resume

Reservations agent skills

The most important skills for a reservations agent resume and required skills for a reservations agent to have include:

  • Reservations
  • Customer Service
  • Booking
  • Data Entry
  • Front Desk
  • Telephone Calls
  • Room Reservations
  • Computer System
  • Reservation System
  • Credit Card Payments
  • Inbound Phone Calls
  • Customer Inquiries
  • Hotel Reservations
  • Hotel Services
  • Outbound Calls
  • Sales Techniques
  • Customer Calls
  • Guest Inquiries
  • Hotel Rooms
  • Room Availability
  • Customer Complaints
  • Room Rates
  • PBX
  • Rental Reservations
  • Guest Satisfaction
  • English Communication
  • Exceptional Guest
  • Guest Reservations
  • Guest Complaints
  • Group Reservations
  • Room Types
  • Telephone Inquiries
  • Reservation Calls
  • Hotel Guests
  • New Reservations
  • VIP
  • Schedule Changes
  • LMS
  • Fine Dining
  • Upselling
  • Quality Customer Service
  • Book Reservations
  • Travel Arrangements
  • Process Payments
  • OpenTable
  • Car Rentals
  • Excellent Guest
  • Multi-Line Phone System
  • Travel Industry

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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