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Working As a Reservations Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $54,000

    Average Salary

What Does A Reservations Manager Do At MV Transportation

* Managing, counseling, training and scheduling Reservations staff
* Manage daily operations of Reservations Department
* Monitor performance management of Reservationists through coaching and documenting progressive discipline measures
* Meet daily KPI and other performance goals
* Ensure staff is in proper uniform
* Must have ability to proficiently utilize a windows-based Reservation software system
* Interact with client and other providers and staff to ensure high-quality service delivery.
* Utilize Microsoft-based software to do a combination of data entry and analysis business information; ensure performance benchmarks are met and completed within established deadlines, research and respond to customer complaints; maintain the highest standards of excellence in appearance and attitude

What Does A Reservations Manager Do At Marriott

* Manages daily Reservation Sales operations and ensures compliance with all policies, standards and procedures.
* Facilitates associate progressive discipline procedures.
* Ensures center policies are administered fairly and consistently.
* Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOP's).
* Supports Marriott s Guarantee of Fair Treatment and the Peer Review Process
* Acts as the Manager on Duty for the entire Center.
* Coordinates downage procedures, emergency plans, associate safety and incident documentation.
* Researches and processes all required operational reports and paperwork.
* Manages the daily operations of the Reservation Sales Department.
* Manages all areas of the Reservations Center in the absence of the Director of Sales Operations.
* Operates all systems and reports malfunctions, password/login violations, and updates security administration.
* Participates and/or facilitates in departmental, cross functional and projects/committee
* Analyzes performance reports and daily statistics against established goals
* Reviews monitoring results with associates.
* Effectively responds to and resolves issues and complaints.
* Ensures expectations and parameters are understood.
* Emphasizes customer satisfaction during all interactions, focusing on continuous improvement
* Research, analyze, amend and monitor associate adherence to achieve staffing accuracy and established call handling goals.
* Implements performance driven strategies and introduces business initiatives to accomplish established goals.
* Communicates performance expectations in accordance with job descriptions for each position
* Reviews monitoring results with associates.
* Participates in the development and implementation of corrective action plans.
* Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
* Ensures associates are cross-trained to support successful daily operations.
* Uses all available on-the-job training tools for associates; administers on-going training initiatives and conducts training when appropriate.
* Facilitates the associate performance appraisal process, providing feedback and supporting continued success.
* Provides direction and support to Identify associate career opportunities
* Manages the department s controllable expenses to achieve or exceed budgeted goals.
* Manages department s operations and budgetary performance to achieve or exceed Center financial goals and objectives
* Creates and implements incentives to encourage strong performance and continued improvement of team members
* Each manager is expected to carry out all reasonable requests by management which the manager is capable of performing.
* JOB SPECIFICATIONS** **:
* Exhibits outstanding hospitality skills.
* Focuses on the customer.
* Meets customer needs by developing and maintaining relationship with both internal and external customers and by promoting a customer orientation within the organization.
* Proven written and oral communication skills,as well as good listening skills.
* Ensures that regular on-going communication is happening with associates to create awareness of business objectives, communicates expectations, and produces desired results.
* Comprehends budgets and operating statements to assist in the financial performance of department.
* Demonstrates a depth of knowledge in technical or specialized areas such as MERLIN, MARSHA, IEX or other computer systems.
* Change Agent.
* Manages, supports and initiates change with the organization by taking steps to remove barriers or to accelerate the pace of change.
* Utilizes principles of Interaction Management and Total Quality Management.
* Strong organizational skills and ability to meet deadlines.
* Manages work execution to ensure that work is completed effectively.
* Monitors progress of work against schedules and budgets.
* Proven leadership skills.
* Steps forward to address difficult issues and guides others toward the accomplishment of identified, meaningful goals.
* Open Communications.
* Establishes and maintains open, collaborative relationships with associates and encourages associates do the same within the Center.
* Actively solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.
* Brings issues to the attention of the Director of Sales Operations and Human Resources.
* Good organizational learner.
* Actively pursues learning and self-development to enhance professional and unit growth, sharing learning.
* Ability to work a flexible schedule

What Does A Reservations Manager Do At MV Transportation

* Appropriately staff the call center.
* Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff.
* Monitor and oversee all quality assurance/customer service of all call center staff.
* Oversee and monitor ticket store staff.
* Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types.
* Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies.
* Be the direct liaison for the call center staff union.
* Act as the direct liaison with the client for the call center and its employees.
* Be "on call" during all hours of the call center operations for issues/concerns.
* Daily/hourly monitor all system efficiencies and make adjustments when needed.
* Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees.
* Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay.
* Maintain professional demeanor and appearance.
* Maintain attendance within policy.
* Handle multiple tasks accurately and effectively.
* Additional responsibilities, as assigned

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Average Yearly Salary
$54,000
Show Salaries
$37,000
Min 10%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$80,000
Max 90%
Best Paying Company
National Railroad Passenger
Highest Paying City
Newport, RI
Highest Paying State
Rhode Island
Avg Experience Level
3.1 years
How much does a Reservations Manager make at top companies?
The national average salary for a Reservations Manager in the United States is $54,654 per year or $26 per hour. Those in the bottom 10 percent make under $37,000 a year, and the top 10 percent make over $80,000.

Real Reservations Manager Salaries

Job Title Company Location Start Date Salary
Manager, Reserves & Economics Seneca Resources Corporation Houston, TX Nov 19, 2012 $175,000
Reservations Manager GPH Management LLC DBA Gramercy Park Hotel New York, NY Jun 23, 2015 $82,701
Destinations Services Reservations Manager GTA Americas LLC New York, NY Jul 22, 2014 $59,738 -
$62,000
Reservations Manager Four Seasons Corporate Services Chicago, IL Jun 07, 2012 $58,000
Reservations Manager Euro Capital Properties LLC Washington, DC Oct 02, 2016 $55,000
Reservations Manager Willard Intercontinental Hotel Washington, DC Aug 01, 2010 $54,787
Conference Reservations Manager Villanova University PA Sep 23, 2010 $47,882
Reservations Manager Canyon Land Development LLC UT Jan 01, 2010 $47,341
Reservations Manager Old Edwards Hospitality Group LLC Highlands, NC Apr 01, 2011 $45,000 -
$50,000
Reservations Manager Swain Australian Tours (2003) Inc. Ardmore, PA Dec 14, 2009 $42,994
Business Insights & Reservations Manager The West Paces Hotel Group, LLC Chicago, IL Dec 15, 2010 $42,500
Business Insights & Reservations Manager WPHG Hotel 71 Human Resources LLC Chicago, IL Dec 15, 2010 $42,500
Reservations Manager Columbia Sussex Corporation Arlington, VA Oct 15, 2009 $41,800
Reservations Manager Salamander Innisbrook LLC Palm Harbor, FL Sep 04, 2011 $39,458 -
$46,000
Reservation Manager Jetabout North America Inc. El Segundo, CA Oct 01, 2010 $39,333
Reservations Manager Cs Va Management LLC Arlington, VA Apr 01, 2011 $36,858
Reservations Manager B.Y. Development, Inc. Deadwood, SD Oct 01, 2010 $36,000
Reservations Manager Old Edwards Hospitality Group LLC Highlands, NC Apr 01, 2014 $35,000 -
$42,000
Reservations Manager Crescent Hotels and Resorts, LLC Arlington, VA Jan 07, 2012 $34,280
Revenue/Reservation Manager Harborwalk Hospitality LLC Destin, FL Aug 30, 2016 $33,267
Reservations Manager and Trip Director Travel for Teens, LLC Wayne, PA Nov 07, 2014 $32,000
Reservations Manager and Trip Director Travel for Teens, LLC Wayne, PA Nov 18, 2014 $32,000

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Top Skills for A Reservations Manager

  1. Front Desk
  2. Room Inventory
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Supervised front desk operations and reservation department for vacation home management company.
  • Assisted the Reservation Manager in increasing revenue, completing weekly forecasting, monitoring room inventory and attending departmental meetings
  • Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Assist in supervising the Reservations department including training, coaching and evaluating the reservation associates.
  • Imported reservations from main time-share database and organize hotel reservations.

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Top 10 Best States for Reservations Managers

  1. New York
  2. District of Columbia
  3. Connecticut
  4. Rhode Island
  5. Massachusetts
  6. New Jersey
  7. Maine
  8. Delaware
  9. New Hampshire
  10. West Virginia
  • (345 jobs)
  • (67 jobs)
  • (71 jobs)
  • (18 jobs)
  • (208 jobs)
  • (190 jobs)
  • (20 jobs)
  • (16 jobs)
  • (21 jobs)
  • (20 jobs)

Reservations Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,552 Reservations Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Reservations Manager Resume

View Resume Examples

Reservations Manager Demographics

Gender

Female

63.9%

Male

25.7%

Unknown

10.4%
Ethnicity

White

60.6%

Hispanic or Latino

17.2%

Black or African American

11.7%

Asian

6.2%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

55.7%

French

7.4%

Italian

6.3%

German

5.1%

Portuguese

4.5%

Arabic

4.0%

Russian

3.4%

Hindi

2.8%

Polish

2.3%

Japanese

1.7%

Turkish

1.1%

Urdu

1.1%

Swedish

0.6%

Mandarin

0.6%

Korean

0.6%

Danish

0.6%

Hungarian

0.6%

Norwegian

0.6%

Dari

0.6%

Bengali

0.6%
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Reservations Manager Education

Schools

University of Phoenix

22.1%

Johnson & Wales University

9.2%

Cornell University

7.7%

Florida International University

6.7%

University of Nevada - Las Vegas

5.5%

University of Central Florida

5.5%

Ashford University

4.0%

Miami Dade College

4.0%

Southern New Hampshire University

3.7%

New York University

3.4%

Arizona State University

3.1%

Florida State University

3.1%

American InterContinental University

3.1%

University of Houston

3.1%

University of Massachusetts Amherst

3.1%

Northern Virginia Community College

3.1%

Valencia College

2.8%

Pennsylvania State University

2.8%

George Washington University

2.1%

Michigan State University

2.1%
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Majors

Business

27.5%

Hospitality Management

15.4%

Health Care Administration

8.1%

Management

5.4%

Psychology

4.7%

Communication

4.3%

Accounting

4.0%

Criminal Justice

3.4%

English

3.2%

Marketing

3.1%

General Studies

2.9%

Liberal Arts

2.4%

Nursing

2.3%

Education

2.3%

Human Resources Management

2.3%

Political Science

1.9%

Computer Science

1.8%

General Education, Specific Areas

1.7%

Medical Assisting Services

1.7%

Culinary Arts

1.6%
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Degrees

Bachelors

39.0%

Other

28.8%

Associate

15.3%

Masters

8.5%

Certificate

5.5%

Diploma

2.0%

Doctorate

0.5%

License

0.4%
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Top Reservations Manager Employers

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Reservations Manager Videos

Work from Home Program (U-Haul Sales and Reservations)

Caterer.com job profiles: Gillian McIntosh - Reservations Manager

Career Advice on becoming a Reservations Manager by Gillian M (Full Version)

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Updated May 19, 2020