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Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations.Education
Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.
Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.
At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.
Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.Work Experience in a Related Occupation
Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.Licenses, Certifications, and Registrations
Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.Advancement
Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.Important Qualities
Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.
Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.
Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.
Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.
Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.
Average Length of Employment
Top Careers Before Reservations Manager
Top Careers After Reservations Manager
Hispanic or Latino12.5%
Black or African American0.6%
Unfortunately we don’t have enough data for this section.
University of Phoenix20.6%
University of Central Florida6.1%
University of Nevada - Las Vegas5.6%
Johnson & Wales University5.6%
University of Houston5.0%
Southern New Hampshire University5.0%
Florida State University5.0%
Florida International University3.9%
American InterContinental University3.3%
University of Denver3.3%
New York University2.8%
University of Wisconsin - Stout2.8%
Michigan State University2.8%
Pennsylvania State University2.8%
Georgia State University2.8%
Florida Atlantic University2.8%
Miami Dade College2.8%
Utah State University2.8%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Manager, Reserves & Economics||Seneca Resources Corporation||Houston, TX||Nov 19, 2012||$175,000|
|Railway Reservation/C++ Manager||National Railroad Passenger Corporation||Washington, DC||Nov 09, 2011||$100,090 -
|Reservations Manager||GPH Management LLC DBA Gramercy Park Hotel||New York, NY||Jun 23, 2015||$82,701|
|Destinations Services Reservations Manager||GTA Americas LLC||New York, NY||Jul 22, 2014||$59,738 -
|Reservations Manager||Four Seasons Corporate Services||Chicago, IL||Jun 07, 2012||$58,000|
|Reservations Manager||EURO Capital Properties LLC||Washington, DC||Oct 02, 2016||$55,000|
|Reservations Manager||Willard Intercontinental Hotel||Washington, DC||Aug 01, 2010||$54,787|
|Conference Reservations Manager||Villanova University||PA||Sep 23, 2010||$47,882|
|Reservations Manager||Canyon Land Development LLC||UT||Jan 01, 2010||$47,341|
|Reservations Manager||Old Edwards Hospitality Group LLC||Highlands, NC||Apr 01, 2011||$45,000 -
|Reservations Manager||Swain Australian Tours (2003) Inc.||Ardmore, PA||Dec 14, 2009||$42,994|
|Business Insights & Reservations Manager||The West Paces Hotel Group, LLC||Chicago, IL||Dec 15, 2010||$42,500|
|Business Insights & Reservations Manager||WPHG Hotel 71 Human Resources LLC||Chicago, IL||Dec 15, 2010||$42,500|
|Reservations Manager||Columbia Sussex Corporation||Arlington, VA||Oct 15, 2009||$41,800|
|Reservations Manager||Salamander Innisbrook LLC||Palm Harbor, FL||Sep 04, 2011||$39,458 -
|Reservation Manager||Jetabout North America Inc.||El Segundo, CA||Oct 01, 2010||$39,333|
|Reservations Manager||Cs Va Management LLC||Arlington, VA||Apr 01, 2011||$36,858|
|Reservations Manager||B.Y. Development, Inc.||Deadwood, SD||Oct 01, 2010||$36,000|
|Reservations Manager||Old Edwards Hospitality Group LLC||Highlands, NC||Apr 01, 2014||$35,000 -
|Reservations Manager||Crescent Hotels and Resorts, LLC||Arlington, VA||Jan 07, 2012||$34,280|
|Revenue/Reservation Manager||Harborwalk Hospitality LLC||Destin, FL||Aug 30, 2016||$33,267|
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