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Reservations manager skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical reservations manager skills. We ranked the top skills for reservations managers based on the percentage of resumes they appeared on. For example, 52.8% of reservations manager resumes contained reservations as a skill. Continue reading to find out what skills a reservations manager needs to be successful in the workplace.

15 reservations manager skills for your resume and career

1. Reservations

Here's how reservations managers use reservations:
  • Motivated reservations employees to continuously up-sell, resulting in consistently outperforming competition properties in RevPAR penetration.
  • Instructed and trained on property reservations departments on system entering and loading all property information.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how reservations managers use data entry:
  • Completed data entry as required for equipment availability.
  • Perform data entry, update, monitor, and audit various reports to include equipment inventory levels.

3. Customer Inquiries

Here's how reservations managers use customer inquiries:
  • Maintain knowledge of products and services offered to accurately respond to customer inquiries and schedule appropriate appointment.
  • Provide exceptional customer service and answer customer inquiries.

4. Booking

Here's how reservations managers use booking:
  • Conduct weekly Revenue Management meetings where booking trends are evaluated for proper rate and availability control.
  • Assisted in monitoring and implementing reservations standards on all Internet booking channels.

5. Room Inventory

Room inventory refers to the process of identifying the number of rooms available for guests in a hotel or similar establishment. It also aims to identify which rooms are occupied and for how long.

Here's how reservations managers use room inventory:
  • Assisted the Reservation Manager in increasing revenue, completing weekly forecasting, monitoring room inventory and attending departmental meetings
  • Managed the hotel room inventory to maximize revenue and increase customer satisfaction.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how reservations managers use payroll:
  • Managed productivity from reservations staff by assigning additional tasks depending on call volumes and approved payroll.
  • Structured Accounting department and functions, prepared and initialized billing, check runs, payroll deduction and account reconciliation.

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7. Revenue Management

Revenue management is a form of analysis that attempts to predict the profits a company will earn based on consumer behavior, product pricing, and demand. For many products, this could mean reducing the cost of a product but ensuring the product is in high demand. This can also happen with larger expenses, such as hotel rooms, where different rooms are priced depending on the client's needs and room availability.

Here's how reservations managers use revenue management:
  • Conduct weekly revenue management meetings and effectively forecast and manage room blocks to achieve maximum hotel occupancy.
  • Managed reservations department to include selling strategies, inventory control, and revenue management.

8. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how reservations managers use hotel reservations:
  • Led the hotel reservations department to maintain optimum levels of production resulting optimum occupancy.
  • Manage the hotel reservations department to maintain optimum levels of production/occupancy.

9. Guest Service

Here's how reservations managers use guest service:
  • Manage property operations to assure optimum performance and continual improvement in guest service, employee professionalism and performance, and sales/marketing.
  • Managed hotel reservation system and guest services operations.

10. Guest Satisfaction

Here's how reservations managers use guest satisfaction:
  • Direct and administer Reservations to ensure profitability, quality standards/services and guest satisfaction.
  • Collaborated with maintenance and housekeeping to get the desired result (guest satisfaction, early check in/check out).

11. Group Reservations

Here's how reservations managers use group reservations:
  • Coordinated transient and group reservations.
  • Staff of 20 cast members in Group Reservations that was responsible for 60%+ of the daily occupancy levels.

12. Customer Complaints

Here's how reservations managers use customer complaints:
  • Direct investigation of customer complaints regarding reservation services and prepare correspondence designed to improve customer relations.
  • Resolved customer complaints Reservation specialist Found equipment for customer to complete their move

13. GDS

Here's how reservations managers use gds:
  • Managed all GDS activity, including channel and inventory management, and report analysis and distribution.
  • Controlled GDS system room/rate availability; entered and maintained group room blocks; oversaw guest history database maintenance.

14. Audit Reports

Here's how reservations managers use audit reports:
  • Update, review and audit reports which indicate equipment inventory levels, handle collection of overdue or not return rental equipment.
  • Update, review and audit reports on equipment levels, missing equipment, and equipment usage.

15. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how reservations managers use vip:
  • Cross referenced all reservation bookings to ensure accuracy, special requests were adhered to, and allocated all VIP room blocks.
  • Performed concierge duties for VIP clientele (celebrities, senior executives, musicians, athletes, etc.)
top-skills

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List of reservations manager skills to add to your resume

Reservations manager skills

The most important skills for a reservations manager resume and required skills for a reservations manager to have include:

  • Reservations
  • Data Entry
  • Customer Inquiries
  • Booking
  • Room Inventory
  • Payroll
  • Revenue Management
  • Hotel Reservations
  • Guest Service
  • Guest Satisfaction
  • Group Reservations
  • Customer Complaints
  • GDS
  • Audit Reports
  • VIP
  • Reservation System
  • Yield Management
  • Room Reservations
  • Hotel Revenue
  • Guest Complaints
  • Room Revenue
  • Room Availability
  • Group Bookings
  • Exceptional Guest
  • Room Rates
  • Property Management System
  • Computer System
  • Group Sales
  • Inventory Control
  • PBX
  • Inbound Calls
  • Distribution Channels
  • Fine Dining
  • Excellent Guest
  • Outbound Calls
  • Delphi
  • ADR
  • Upselling
  • OTA
  • Telephone Calls
  • Customer Reservations
  • RevPAR
  • Group Contracts
  • Room Hotel
  • Guest Issues
  • Group Room Blocks
  • Golf Courses
  • Customer Issues
  • OpenTable
  • Customer Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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