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Top 50 Reservations Manager Skills

Below we've compiled a list of the most important skills for a Reservations Manager. We ranked the top skills based on the percentage of Reservations Manager resumes they appeared on. For example, 10.1% of Reservations Manager resumes contained Front Desk as a skill. Let's find out what skills a Reservations Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Reservations Manager

1. Front Desk
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high Demand
Here's how Front Desk is used in Reservations Manager jobs:
  • Back up for front desk, and on call during sold out nights to help with any issues.
  • Managed the activities of the housekeeping and maintenance departments, as well as the front desk.
  • Coordinated with the Front desk Manager in the placement of Large groups in the Hotel.
  • Back up on switchboard and front desk, worked with express check-ins and check-outs.
  • Oversee website and booking engines, assist accountant and front desk with various duties.
  • Promoted to Reservations Manager with staff supervision of Front Desk, Reservations & Gift Shop
  • Checked availability and update the Front Desk on the status of the hotel.
  • Bell Staff, Front Desk and Various Guest Service positions proceeded above title.
  • Manage front desk and guarantee company standards for guest services are met.
  • Supervised reservation office, front desk and reception desk operations.
  • Work with Front Desk to ensure reservations are taken properly.
  • Served as interim back-up in absence of Front Desk Manager.
  • Helped supervise and work with the front desk staff.
  • Promoted from Front Desk Clerk.
  • Promoted from Front Desk Agent.
  • Assist Front Desk as needed.
  • Manage and maintain group and transient inventory controls Manage all front desk operations and ensure guest satisfaction.
  • Supervised front desk check in/out procedures as well as an office of 8-10 reservationists.
  • Conducted weekly staff meeting with Reservations and Front Desk Compiled data for 10 day forecast.
  • Developed and implemented an "upsell" room commission incentive program for Front Desk associates.

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729 Front Desk Jobs

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2. Room Inventory
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high Demand
Here's how Room Inventory is used in Reservations Manager jobs:
  • Assisted the Reservation Manager in increasing revenue, completing weekly forecasting, monitoring room inventory and attending departmental meetings
  • Monitor room status and give recommendations for room inventory and rates availability.
  • Assisted with data processing wholesale manifest, maintain accounts so they are in good standing and assist in room inventory.
  • Control room inventory and track back to back capabilities to effectively sell rooms whilst avoiding overbooked situations.
  • Maintained and managed all aspects of room inventory, hotel contracts, sales and tour evaluations.
  • Monitored daily, weekly, and monthly hotel room inventory to ensure maximum capacity.
  • Worked closely with the sales team and front office to audit hotel room inventory.
  • Managed the hotel's 246 room inventory daily including the 1996 Summer Olympic Games.
  • Analyzed room inventory and created new room classifications to maximize and increase revenue.
  • Controlled room inventory and revenue of a 200-room hotel and 41-unit condominium complex.
  • Managed all aspects of busy resort reservation office, including room inventory.
  • Accomplished goal of 100% compliance with corporate room inventory accuracy guidelines.
  • Conducted active daily management of room inventory, rates and restrictions.
  • Managed all third party room inventory and billing.
  • Monitor and adjust ADA room inventory as needed to ensure last room availability in all distribution channels.
  • Maintain daily room inventory Maintain group blocks of rooms for future.
  • Enter rooming list and block rooms into Opera for sales groups Maintain room inventory Run Cancellations reports daily

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78 Room Inventory Jobs

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3. Guest Satisfaction
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high Demand
Here's how Guest Satisfaction is used in Reservations Manager jobs:
  • Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Direct and administer Reservations to ensure profitability, quality standards/services and guest satisfaction.
  • Collaborated with maintenance and housekeeping to get the desired result (guest satisfaction, early check in/check out).
  • Coordinated daily with other hotel departments (Sales, Front Desk, Housekeeping) to ensure maximum guest satisfaction
  • Coordinated services related to Hotel Sales to maximize revenues and guest satisfaction.
  • Increased and maintain a 97% guest satisfaction score within the department.
  • Work closely with all other department to ensure 100% guest satisfaction.
  • Introduced employee recognition programs and staff training seminars to increase guest satisfaction.
  • Resolve guest concerns and implement resolutions to ensure complete guest satisfaction.
  • Maintain a high level of guest satisfaction via phone and email.
  • Develop and implement new strategies for increased revenue and guest satisfaction.
  • Result: Less wasted revenue for Ramada and increased guest satisfaction.
  • Help with guess issues or complaints to ensure guest satisfaction.
  • Supported hotel efforts to improve guest satisfaction.
  • Improved customer service ratings through guest satisfaction.
  • Introduce on-going training programs with front desk and reservations agents to increase guest satisfaction scores and help encourage and empower employees.
  • Managed a the tour department and oversaw coaching and training * Improved overall Guest Satisfaction.

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2,740 Guest Satisfaction Jobs

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4. Reservations Department
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high Demand
Here's how Reservations Department is used in Reservations Manager jobs:
  • Instructed and trained on property reservations departments on system entering and loading all property information.
  • Directed daily operations of a ten person Reservations department.
  • Manage reservations department and Property Management Systems; Opera.
  • Supervised Reservations Department by maintaining staffing, training, forecasting, restrictions, and phone volume.
  • Oversee the daily operations of the Reservations Department for a 777 room hotel.
  • Directed all aspects of Reservations Department for Oman's premier luxury hotel-258 rooms.
  • Manage Reservations department with staff of 6 employees.
  • Developed and implemented a reservations department for a theatrical production company including direction and coordination all activities.
  • Developed and organized a reservations department for a theatrical production company.
  • Key player in developing the reservations department ticketing and automation capabilities.
  • Restructured and improved Training Manual for the reservations department.
  • Hired and trained reservations department personnel.
  • Oversee all aspects of the Central Reservations Office as I accept overall responsibility and accountability for the reservations department.
  • Evaluate performance of distribution partners and contracted rates Oversee and audit the standards and operations of the reservations department
  • Oversee the daily duties of the reservations department to include interaction with residence owners and hotel guests.
  • Restructured the functions of the reservations department to ensure efficiency when receiving 900-1100 daily calls.
  • Assist the GM in daily operations and monitor/ front desk and reservations department.
  • Managed the reservations department for 4 hotels, branded and upscale boutique.
  • Monitor daily call logs and revenue for the reservations department.
  • Managed team of reservation agents *Handled all of the reservation for corporate clients *Developed employment and training manual for reservations department

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9 Reservations Department Jobs

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5. Hotel Reservations
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high Demand
Here's how Hotel Reservations is used in Reservations Manager jobs:
  • Led the hotel reservations department to maintain optimum levels of production resulting optimum occupancy.
  • Manage the hotel reservations department to maintain optimum levels of production/occupancy.
  • Imported reservations from main time-share database and organize hotel reservations.
  • Assisted customers with scheduling hotel reservations.
  • Managed the Reservations Department with a focus on growing and managing the online booking aspect of Hotel Reservations.
  • Manage the hotel reservations activity through the receipt, proper recording and processing of all reservation information.
  • Coordinated hotel reservations, car rentals, and booked tours for European clients traveling to the U.S.
  • Monitored and provided metrics of daily hotel reservations made by hotel staff for future strategic planning.
  • Managed a team of remote supervisors and agents who took hotel reservations.
  • Set up online hotel reservations for delegates of MICE group and answer special requests or questions in general.
  • Promoted in July, 1989 -responsible for all hotel reservations including Sales bookings of groups, pre-assigned rooms for all groups.

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8 Hotel Reservations Jobs

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6. Rental Equipment Inventories
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high Demand
Here's how Rental Equipment Inventories is used in Reservations Manager jobs:
  • Assist in controlling rental equipment inventories within the assigned marketing company.
  • Control rental equipment inventories through computer database.
  • Assist in controlling rental equipment inventories as well as handle customer complaints.
  • Assist in controlling rental equipment inventories within the Long Island area.
  • Assist in controlling rental equipment inventories within the assigned geographic area.
  • Assist in controlling rental equipment inventories.
  • Monitor competitor rates Control rental equipment inventories
  • Assist in controlling rental equipment inventories Direct incoming U haul equipment to dealerships and moving centers to fill confirmed reservations.

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110 Rental Equipment Inventories Jobs

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7. Customer Service
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high Demand
Here's how Customer Service is used in Reservations Manager jobs:
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Trained supervisors and lead agents to generate maximum sales and excellent customer service performance.
  • Provided extraordinary levels of customer service and provided creative solutions to unsatisfied guests.
  • Cover and schedule reservations, dispatch equipment to customers and provide exemplary customer service
  • Interacted directly and productively with consumers to provide exceptional customer service.
  • Ensured revenue/expense goals were achieved and quality customer service was upheld.
  • Create and Manage all reservation types associated with guests experiences, customer services, trip planning and much more
  • Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner.
  • Enhanced my guest relations by utilizing my strong customer service skills from a back-of- the-house standpoint.
  • Supervised the call systems to ensure accurate handling of phone calls and quality customer service.
  • Increased revenue by providing superior customer service and finalized highest in closings of group packages.
  • Make reservations, customer service, answering telephones, filing, faxing, data entry
  • Focused on customer service of future guests and requests with their reservations.
  • Provide superior customer service experience to guest.
  • Call center and customer service experience.
  • Administered all aspects of customer service.
  • Managed Reservations, Confirmations and Customer service Departments Mediated employee relations and Human resources Resort marketing company nationwide
  • Trained all employees on reservation software Scheduled employees for all shifts Used diplomatic and customer service skills when ship was overbooked
  • lProvided excellent customer service by going above and beyond during stressful moves.
  • Cover reservations Schedule reservations Work with dealers to make sure equipment is available when needed Customer Service

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16,402 Customer Service Jobs

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8. Reservation Agent
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high Demand
Here's how Reservation Agent is used in Reservations Manager jobs:
  • Hired and trained reservation agents focusing on critical competencies.
  • Train reservation agents proficiently to make reservations for customers.
  • Supervised and trained reservation agents.
  • Assisted reservation agents with problems, monitored agents to assure they were handling the call properly Evaluated reservation agents for incentives.
  • Assisted rental guests when issues arise that are beyond the capabilities of the Reservation Agents or Guest Service staff.
  • Meet monthly with each reservation agent and discuss strengths, weaknesses, and opportunities for growth.
  • Supervised the reservation team, which consisted of 3 assistant managers and 18 reservation agents.
  • Managed and met with a team of 20 reservation agents weekly to discuss company goals.
  • Oversee the activities of reservation agents making and modifying both transient and group reservations.
  • Updated daily calendar of hotel rates and restrictions for reservation agents and managers.
  • Managed on-line reservation sales program and staff of 2 reservation agents.
  • Monitor reservation agents breaks, schedule, and shift swaps.
  • Direct management of 4 supervisors and 48 in-house reservation agents.
  • Managed nine reservation agents and a group services coordinator.
  • Trained all new reservation agents and front desk staff.
  • Managed staff of up to 15 reservation agents.
  • Managed a team of four reservation agents.
  • Instructed reservation agents on new processes.
  • Ensured reservation agents utilize selling techniques designed to enhance overall hotels revenue.
  • Coached 12 reservation agents to handle 500+ reservations daily Developed tracking system to show ratios between reservations and actual rentals daily.

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9. Current Competitor Rates
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high Demand
Here's how Current Competitor Rates is used in Reservations Manager jobs:
  • Monitored current competitor rates while satisfying all confirmed reservations.
  • Direct incoming equipment Fill existing reservations Monitor current competitor rates Customer service Outbound sales Control inventory Heavy call volume

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110 Current Competitor Rates Jobs

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10. Revenue Management
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high Demand
Here's how Revenue Management is used in Reservations Manager jobs:
  • Conduct weekly revenue management meetings and effectively forecast and manage room blocks to achieve maximum hotel occupancy.
  • Managed reservations department to include selling strategies, inventory control, and revenue management.
  • Managed room inventory and rate availability alongside the Director of Revenue Management.
  • Participate in revenue management calls to discuss weekday/weekend strategies.
  • Participated in weekly revenue management meetings and report preparation.
  • Assist Director of Revenue Management in report preparation.
  • Exceeded revenue management through effective historical models.
  • Attended Revenue Management meetings, Sales meetings, Daily Budget Review, Staff meetings, and Pre-Conference Meetings on regular basis.
  • Assist the Revenue Manager in implementing Revenue Management Systems, standards and practices to control room inventories and rates.
  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
  • Assist the Director of Revenue Management with revenue related tasks.
  • Maintained PMS and revenue management systems and changed rates accordingly.
  • Provide training and development for employees in revenue management.
  • Support the Revenue management operations of the hotel.
  • Provided assistance to the Director of Revenue Management.
  • Attended Revenue Management and Rooms Division meetings.
  • Led revenue management effort and provided operational managment of reservations team at Marriott's Dallas/Fort Worth Airport property.
  • Opened as new property, currently Gild Hall * Create revenue management standard to control occupancy and rates.
  • Prepared analysis reports to assist in revenue management.
  • Manage Global Revenue Optimization (GRO) OnQ Revenue Management System (RMS) Utilize Cognos for Mix of Sales.)

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591 Revenue Management Jobs

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11. Inventory Records
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high Demand
Here's how Inventory Records is used in Reservations Manager jobs:
  • Assist in controlling rental equipment inventories, monitor current competitor rates and maintain inventory records.
  • Monitor current competitor rates and maintain inventory records.
  • Monitor current competitor rates and maintain inventory records to ensure are clients are getting the best quality service for their money.
  • Monitor current competitor rates and maintain inventory records for all centers and dealers.
  • Monitored currentcompetitor rates and maintain inventory records.
  • Monitor current competitor rates and maintain inventory records Update, review, and audit reports which indicate equipment inventory sales
  • Fill every confirmed reservation Assist in controlling rental equipment inventories Assigned marketing company geographic Maintain inventory records

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136 Inventory Records Jobs

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12. Sales Department
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high Demand
Here's how Sales Department is used in Reservations Manager jobs:
  • Worked directly with the Sales department in coordinating large-function activities.
  • Oversee all front desk transactions and working closely with sales department to ensure maximum revenue between group and transient traffic.
  • Worked closely with the sales department on group bookings and monitored all reservations for special requests and billing accuracy.
  • Liaised with the sales department to ensure that group details and requests were correct and up to date.
  • Reviewed all group blocks, contacted the Sales Department for groups approaching or past cut-off dates.
  • Worked closely with the Sales Department to monitor contract cut-off dates, rooming lists and concessions.
  • Work closely with sales department in entering room blocks, rooming lists, and group resumes.
  • Worked hand-in-hand with the sales department with getting contracts inputted in the computer system.
  • Work with the Sales Department in regard with occupancy, and rates.
  • Supported Front Office Team and Sales Department with day to day operations.
  • Work with Sales department to optimize room counts and revenues.
  • Worked with sales department to assist with banquet reservations.
  • Qualify any potential group business from the Sales department
  • Work directly with Sales Department - Yield Management.
  • Administer all group blocks for sales department.
  • Worked closely with sales department.
  • Lease with Sales Department in regards to occupancy, Rates Reservation's Analysis.
  • Assisted group sales department in any reservation requests for upcoming guests.
  • Entered in groups and handled other tasks from the Sales department.
  • Executed special attention to numerous corporate and government clients Skillful direction administered with front desk personnel Assisted diligently in the sales department

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145 Sales Department Jobs

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13. Company Geographic Area
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high Demand
Here's how Company Geographic Area is used in Reservations Manager jobs:
  • Assist in controlling rental equipment inventories within the assigned marketing company geographic area to balance customer requirements with rental equipment supply.
  • Manage equipment inventories within the marketing company geographic area to balance resources with projected customer demands.

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110 Company Geographic Area Jobs

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14. Phone Calls
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high Demand
Here's how Phone Calls is used in Reservations Manager jobs:
  • Posted charges for room, food, liquor, or telephone calls to ledgers manually or by using computers.
  • Prepare schedules, monitor work time and phone calls, evaluate productivity of the staff and dispatch phone calls.
  • Answered telephone calls from guests for issues with hot tub, or other operating problems at the homes.
  • Answered phone calls, scheduled appointments, managed patient flow, and organized all internal and external promotions.
  • Answer phone calls and interact directly with customers in order to assist them and facilitate with their move.
  • Handle a high volume of phone calls, and messages that come into the restaurant.
  • Responded to general and reservations phone calls or directed them to the appropriate divisions.
  • General receptionist duties (handling telephone calls, check in/out, greeting visitors).
  • Answered phone calls, recorded messages, and scheduled reservations.
  • Answered phone calls from customers and authorized dealers.
  • Provide scripts to read from during phone calls.
  • Answer e-mails and phone calls for reservations.
  • Answer phone calls and take reservations.
  • Received phone calls from prospective guests.
  • Handled heavy inbound phone calls.
  • Served customers by providing excellent customer service and support in any situation Answered phone calls and scheduled equipment for customers use
  • Interacted with store customers and conversed over fishing tackle Answered emails and phone calls coming into the lodge
  • Answered a high volume of phone calls and email inquiries -Frequently used Microsoft Word and Excel.
  • Answer phone calls, respond to voicemails and emails throughout the whole day.
  • Supervised and managed the Reservation Department Developed and implemented an effective customer service plan Monitored all phone calls

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102 Phone Calls Jobs

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15. Audit Procedures
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average Demand
Here's how Audit Procedures is used in Reservations Manager jobs:
  • Maintain audit procedures in the reservations department.

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12 Audit Procedures Jobs

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16. Customer Complaints
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average Demand
Here's how Customer Complaints is used in Reservations Manager jobs:
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Resolved customer complaints Reservation specialist Found equipment for customer to complete their move
  • Handled customer complaints personally to verify they were properly handled.
  • Direct investigations to verify and resolve customer complaints.
  • Assisted with customer complaints, issues, specials needs and VIP/Special Attention guests.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Handled and resolved all customer complaints ensuring each customer was satisfied.
  • Answer Customer complaints and resolve problems to maintain guest satisfaction.
  • Rectify customer complaints and help employees with computer programs.
  • Resolved customer complaints, handled staff schedules and payroll.
  • Deal with customer complaints and customer service issues.
  • Handled customer complaints against employees fairly and concisely.
  • Greeted customers and responded to customer complaints.
  • Log and follow up on customer complaints.
  • Documented, listened and solved customer complaints.
  • Resolve customer complaints regarding sales and service.
  • Resolve customer complaints and issues.
  • Handled customer complaints and billing.
  • Resolved customer complaints and handled customer transactions, i.e., refunds, credit card transactions, etc.
  • Ensured booking of 60 rooms valued at minimum $600 per night Handled customer complaints Provided travel suggestions

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211 Customer Complaints Jobs

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17. Reservations Staff
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average Demand
Here's how Reservations Staff is used in Reservations Manager jobs:
  • Managed productivity from reservations staff by assigning additional tasks depending on call volumes and approved payroll.
  • Developed, implemented and managed two incentive programs for Reservations staff.
  • Supervised reservations staff in completing all required tasks.
  • Lead reservations staff and responsible for executing the direction of company management and for meeting sales and member service goals.
  • Assisted Reservations staff with over-flow calls coming into the department as well as directing inquiries to various departments.
  • Conducted training and team meetings for reservations staff, provided monthly agent performance and error reports.
  • Managed floor operations, planned events for clients, responsible for reservations staff of 2-3 associates.
  • Managed, hired, developed, and reviewed reservations staff in proper revenue maximizing techniques.
  • Scheduled the reservations staff in accordance with business demands while adhering to the payroll budget
  • Hired, Trained and maintained reservations staff of 30 on Spa Vacations Worldwide.
  • Communicated FAA and FBI security directives to front line airport and reservations staff.
  • Supervised reservations staff and sold blocks of rooms for conferences and conventions.
  • Managed reservations staff of seven in the 500 room resort.
  • Directed activities of reservations staff and group rooms' coordinator.
  • Managed performance on all reservations staff of 75 employees.
  • Managed seasonal reservations staff up to nine people.
  • Train and hire reservations staff.
  • Interviewed, hired and trained reservations staff, conducted evaluations, and designated motivational programs Supervised staff of reservationists
  • Managed Reservations Agents and Group Coordinator Interviewed, Hired and Trained Reservations Staff.
  • Allocate daily tasks to Reservations staff .

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5 Reservations Staff Jobs

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18. Balance Customer Requirements
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average Demand
Here's how Balance Customer Requirements is used in Reservations Manager jobs:
  • Assisted in controlling rental equipment inventories within the state of Connecticut to balance customer requirements with rental equipment supply.

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2 Balance Customer Requirements Jobs

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19. VIP
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average Demand
Here's how VIP is used in Reservations Manager jobs:
  • Oversee VIP arrival lists and assignments for large citywide conventions to maintain and grow relationships with national and worldwide accounts.
  • Handled 50 VIP tour operator accounts in Russia, Ukraine, Germany, Italy, France and the Netherlands.
  • Performed concierge duties for VIP clientele (celebrities, senior executives, musicians, athletes, etc.)
  • Produced collections correspondence * Ensure special handling of repeats guest and very VIP guests
  • Reviewed arrivals on a daily basis to ensure VIP's are identified.
  • Coordinated room assignments to incoming VIP guests/groups, and their individual needs.
  • Worked with the GM on VIP bookings, gift certificates and vouchers.
  • Handled VIP reservations, as well as, top account reservations.
  • Handled all VIP reservations with special care and delicate demeanor.
  • Notified applicable departments of VIP's and their room assignments.
  • Assist VIP clientele with bottles and any accommodations.
  • Established relationships with the VIP of sales groups.
  • Handled accommodations for VIP guests during Awards Season.
  • Develop a VIP and regular clientele list.
  • Handled inquiries about Hotel and VIP.
  • Attended to VIP client amenities.
  • Helped create VIP reward program.
  • Handled all Group blocks, VIPs, and Transient room control.
  • Handled VIP accounts, celebrity patrons and security detail with the utmost confidentiality in regards to event planning and execution.
  • Assist front office with pre-reregistration of VIP's and local corporate accounts.

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1,065 VIP Jobs

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20. Equipment Inventory Levels
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average Demand
Here's how Equipment Inventory Levels is used in Reservations Manager jobs:
  • Update, review and audit reports which indicate equipment inventory levels, handle collection of overdue or not return rental equipment.
  • Perform data entry, update, monitor, and audit various reports to include equipment inventory levels.
  • Update, review and audit reports which indicate equipment inventory levels, etc.
  • Provide customer service over the phone Update, review and audit reports which indicate equipment inventory levels, etc.
  • Updated,reviewed and audit reports which indicate equipment inventory levels.

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21. Reservation System
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average Demand
Here's how Reservation System is used in Reservations Manager jobs:
  • Implement service reservation system processes and procedures; guaranteeing processes are followed while identifying areas for improvement.
  • Maintained accurate and up to date reservation system that assured customer retention.
  • Trained members/staff on Central Reservation Systems.
  • Manage the reservation department and maintain the in-house reservation systems, Create rate plans, loading rates in the system.
  • Assisted with the managing of rooms inventory between on-site and off-site reservation system and the front desk system.
  • Created new procedures for group blocking and check in and supervised the hotel's computer reservation system.
  • Trained new and current tour operators to use the company's online-based reservation system.
  • Input rooming lists into hotel reservation system and make changes as requested.
  • Update and maintain unit listings within our reservation system.
  • Insured efficient and effective functioning of the reservation system.
  • Master the Open Table reservation system.
  • Trained staff concerning computerized reservation system.
  • Control the availability and categories of rooms both on property level as well as through the Central Reservation System.
  • Follow up calls to National agencies before clients arrival Assured that the correct promotions were loaded in the reservation system
  • Control web reservation system in regards to room type inventory, rate availability, and special guest inquiries.
  • Inventory Control trough the reservation system and reports, overbooking handling, call center and reports, .
  • Trained new front office employees on Reserve, the reservation system for Hyatt.
  • Manage inventory to insure that our reservation system supports our revenue strategies.
  • Trained agents in taking phone reservations and using the reservation system.Recommended promotion and discharge of employees to manager.Provided excellent customer service.
  • Group blocks; reservations; billing and credit card dispute resolutions * Holidex Central Reservation System experience

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3 Reservation System Jobs

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22. Property Management
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average Demand
Here's how Property Management is used in Reservations Manager jobs:
  • Completed configuration of interface between Opera property management system and Passkey.
  • Answer all correspondence regarding reservations and property management.
  • Assist Property Management w/ homeowner relations.
  • Ensured that rates were accurately loaded into the property management system and communicated rate changes to members of the reservations staff.
  • Entered all group contracts and rooming list into property management system and obtained advance deposits for incoming guests.
  • Attended weekly Property Management Meeting in order to maintain Great Guest Services in all Resort Areas.
  • Managed reservations staff for large resort property management group for short and long term property rentals.
  • Played a key role in setting up a new Property Management System - Opera.
  • Train all new employees on property management system and fundamentals of job duties.
  • Filter queries and complaints between travel agency and property management.
  • Operate, manage and maintain property management system.
  • Co-ordinated the Property Management System implementation and acted as liaison between all departments involved.
  • Acquisitioned and Programmed property management software to synchronize and integrate all aspects of guest services, reservations, sales and marketing.
  • Key operator in the transition of Property Management Systems from Fidelio to Opera.

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1,090 Property Management Jobs

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23. Internet
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average Demand
Here's how Internet is used in Reservations Manager jobs:
  • Control availability and monitor allotments through Internet and internal programs, making recommendations for market changes to increase profitability.
  • Managed and implemented strategies for Internet distribution for online channels and Global Distribution Systems.
  • Assisted in monitoring and implementing reservations standards on all Internet booking channels.
  • Designed and implemented internet advertising campaigns.
  • Respond to all inquiries from company's internet advertisements Process online credit, debit payments Ensure customers were receiving advertised services.
  • Negotiated pricing programs with corporate in-house travel agents and set internet booking links on hotel website for clients to book online.
  • Managed the room rate fluctuations based on availability with both direct call reservations, and Internet booking sites.
  • Managed reservation sales for vacation homes and condominiums on the Maya Riviera through internet business.
  • Manage sales and marketing processes including internet, print, and sales training for staff.
  • Controlled rates and inventory on GDS, as well as all third parties Internet sites.
  • Placed truck and equipment reservations for customers via incoming phone calls and internet requests.
  • Handle all reservations that are made through internet, phone and at locations.
  • Delegate's daily tasks and projects to agents will all internet reservations.
  • Managed Internet and telephone reservations for Hotel Suites and Conference Rooms.
  • Set and maintain rate structure, including third party internet sites.
  • Manage the Hotel CRS/PMS and partner internet sites.
  • Managed revenue of all Internet distribution channels.
  • Book reservations from inbound calls for entire CT MCO Qualify and book reservations on internet based leads For entire CT MCO
  • Manage GDS and internet booking sites Overebooking management.
  • Prepare statistics as required Business and entertainment groups Dealing with internet websites Dealing with late cancellations and no-shows

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329 Internet Jobs

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24. Travel Agents
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average Demand
Here's how Travel Agents is used in Reservations Manager jobs:
  • Involved with vendor contract negotiations and actively participated with company seminars to travel agents.
  • Reconciled accounts payable to external travel agents, improving operational efficiency and accuracy.
  • Liaised with travel agents, the revenue manager and the room division manager to communicate new rate plans and promotions.
  • Liaised with online travel companies, travel agents, the Preferred Hotel Group and multiple software providers.
  • Assisted travel agents with GDS issues as well as services provided on www.seabourn.com website.
  • Participated in the California sales blitz to market the hotel to retail travel agents.
  • Worked on ideas to enhance our Royalties program (Reward program for Travel Agents)
  • Managed a floor of 150 reservation and travel agents including 10 supervisors.
  • Performed sales calls to travel agents to promote the lodge.
  • Handle customer complaints from guests, travel agents, etc.
  • Managed eight corporate travel agents at start-up travel agency.
  • Processed weekly travel agents invoices and choice privilege commission.
  • Work with travel agents in all capacities.
  • Visited travel agents and promoted the airlines to the Puerto Rico Community and organizations.
  • Complete cancellations, travel agents, owners and guests requests for assistance.
  • Communicate with local travel agents, third party agents (i.e.
  • Processed commission payments and inquiries for all travel agents and OTAs.
  • Trained new employees and travel agents on Royal Caribbean reservation system.
  • Work closely with accounting in the management of local extranets and travel agents.

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6 Travel Agents Jobs

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25. Yield Management
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average Demand
Here's how Yield Management is used in Reservations Manager jobs:
  • Managed Reservation Department, Yield Management for tracking, forecasting and executing optimum selling strategies.
  • Maximized room revenue and occupancy by utilizing effective yield management techniques and preparing accurate forecasts.
  • Implemented efficiency procedures that increased forecast & yield management accuracy.
  • Experience successfully utilizing yield management strategies to ensure peak occupancy.
  • Maintained rate integrity based on yield management and competitive set.
  • Yield Management and conduct competitive and demand analysis.
  • Prepared revenue/pace reports for yield management meetings.
  • Prepared pace reports and attend weekly sales and yield management meetings to set rate strategy for future sales.
  • Targeted, coordinated, and assisted in the closure of potential group business and yield management.
  • Established yield management procedures, maximizing rate and occupancy on a daily basis.
  • Attend weekly yield management meetings and prepare appropriate reports for discussion.
  • Control market segmentation and maximize the revenue by yield management.
  • Planned for future customer demand to achieve effective yield management.
  • Devised a Yield Management Program to maximize and manage revenue.
  • Assisted Director of Revenue in pricing and yield management decisions.
  • Assisted the Revenue Manager with Yield Management.
  • Increased annual income through effective yield management.
  • Booked reservations for individuals, tour groups, and business travelers Performed Marketing Analyst and yield management responsibilities
  • Monitored budget, forecasted, yield management, and promoted revenue opportunities.
  • Yield Management 12 day Forecasts Managing contracts, rooming lists and Group Contracts

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26. Staff Members
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average Demand
Here's how Staff Members is used in Reservations Manager jobs:
  • Trained and managed all new staff members in order to maximize our occupancy, room revenue and our average daily rates.
  • Work with director for hiring needs and/or terminations; supervise guest service staff members to ensure company guidelines are being followed.
  • Manage the reservation department of five staff members including supervision, interviews, hiring, disciplinary actions, training and termination.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, and communicate objectives.
  • Manage, train, hire, supervise and evaluate approximately 100 staff members within three areas of one department.
  • Created training manuals specifically for reservation information and how to, along with training staff members.
  • Led daily operations of the Reservations Department, including leading a team of staff members.
  • Completed staff orientation seminars for approximately 20 staff members at the beginning of each season.
  • Managed staff members in front desk operations and acted as a back up to concierge.
  • Keep a current record of staff members' whereabouts and availability.
  • Managed and coordinated staff members and clients.
  • Hired and trained two staff members.
  • Directed team of 3 staff members.
  • Trained front desk staff members.
  • Supervised all Fam Trips for secretaries and central reservations staff members.
  • Provide on-going guest services training and mentor subordinate staff members.

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1,081 Staff Members Jobs

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27. Data Entry
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average Demand
Here's how Data Entry is used in Reservations Manager jobs:
  • Completed data entry as required for equipment availability.
  • Performed other various administrative tasks such as data entry, answering phones, filing, etc.
  • Possess customer services, used industry specific software to data entry all reservations.
  • Complete forms, upload forms, data entry.
  • Processed truck reservations via data entry system.
  • Answered automotive incomingcalls, assisting customer service and sales with data entry.
  • Confirm reservation as needed *Data entry for third party reservations *Morning reports detailing business booked, groups booked etc.
  • E-mail correspondent (queries and confirmation) Office phone operator Data entry and clerical duties Formulation dispatcher's schedule
  • Drive Trucks Prepare packages to be delivered Sign for equipment Data Entry Make reservations, open and close the traffic department

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325 Data Entry Jobs

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28. Room Blocks
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average Demand
Here's how Room Blocks is used in Reservations Manager jobs:
  • Monitor systems to ensure room blocks, rates and reservation parameters are in line with company s goal.
  • Coordinate with General Manager and DOS on rates, room blocks, packages and rate manipulation.
  • Enter group room blocks, rates, and communicate group information to the Front Desk Department.
  • Manage general room inventory, room blocks, groups and individual reservations to maximize revenue.
  • Verified all reservations and group room blocks were promptly and correctly entered into booking system.
  • Managed rates, comprehensive inventory and wholesale room blocks for up to 16 companies.
  • Communicated all information regarding group room blocks to sales team and group contacts.
  • Managed all corporate and social reservations, rate plans, and room blocks.
  • Managed multiple international five-star hotel contracts and room blocks for our groups.
  • Manage and input contracted group room blocks, and hotel inventory.
  • Assigned room blocks for hotel guests, conference attendees & private parties/events
  • Progressed to managing all hotel reservations and room blocks.
  • Managed room blocks, general inventory, and rates.
  • Created and maintained group room blocks for sales team.
  • Coordinate all group room blocks with Sales departments.
  • Manage room blocks and execute group rooming lists.
  • Handle Group Bookings (Billing and Room Blocks).
  • Worked with sales and catering staff on group logistics, reservation information and site inspections Arranged all room blocks for groups.
  • Create and configure billing arrangements for room blocks and create necessary sub-group blocks to accommodate any special billing needs.
  • Maintained Foreign International Travel (F.I.T) Room Blocks.

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196 Room Blocks Jobs

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29. Group Sales
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average Demand
Here's how Group Sales is used in Reservations Manager jobs:
  • Conducted a weekly one on one meeting with group sales and accounting managers, as well as weekly management meetings.
  • Managed the resort group sales team and was the liaison to the corporate group sales department.
  • Managed and trained employees in a Call Center environment and directed Group Sales Coordinator.
  • Generated over half a million dollars of revenue from group sales in 2014.
  • Group sales specialist that handled large group bookings, private charters and bids.
  • Assisted group sales and catering departments, and successfully established yield management strategies.
  • Interfaced with Revenue and Group Sales Managers to maximize revenue per room sold.
  • Assisted Accounting Department with billing issues and Group Sales Manager with large groups.
  • Managed all in-house reservations & Group Reservations and Group Sales Blocks.
  • Supervised and coordinated all reservations, including group sales and functions.
  • Worked closely with the sales department on group sales and accommodations.
  • Assisted with Group Sales & Marketing and Guest Service Relations.
  • Coordinate all hotel bookings between group sales and reservations.
  • Develop a group sales marketing plan.
  • Booked all group sales by telephone.
  • Total group sales were $569,000.00 at the end of 2016.
  • Establish relationships with VIP guests Involved with direct mail as pertaining to group sales, hotel occupancy goals.
  • Formed long-term valuable relationships with local concierges, event planners,group sales people, and contractors.

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363 Group Sales Jobs

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30. Room Revenue
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low Demand
Here's how Room Revenue is used in Reservations Manager jobs:
  • Maximize room revenue and occupancy by effectively controlling rates and availability.
  • Analyzed and maintained detailed records on call capture, room revenue per reservation, and reservations length of stay.
  • Conducted weekly Revenue meetings to ensure the proper mix of group/transient guests while maximizing occupancy and room revenue.
  • Collaborated with the Revenue Manager on forecasting room revenue as well as loading hotel rates.
  • Initiated a Yield Management program which increased occupancy, room revenue and average rate.
  • Assisted in the preparation of the room revenue and Rooms Division operating budget.
  • Maintain group potential room revenue and pickup on a weekly basis.
  • Provide superior guest service while maximizing room revenue and hotel occupancy.
  • Created room revenue occupancy spreadsheet for sufficient scheduling for all departments.
  • Directed the room revenue strategy for this best-in-class luxury hotel.
  • Maximize room revenues and occupancy by reviewing hotel status daily.
  • Increased hotel's overall room revenue by $1,539,000.
  • Increased Transient Room Revenues 11% since hire.
  • Maximized room revenue through proper yield management.
  • Developed the room revenue forecasting model spreadsheets.
  • Managed hotel inventory and room revenue.
  • Optimized room revenue for multiple properties.
  • Manage group reservations by monitoring group pick up, cut off and rate availability to maximize room revenue and guest satisfaction.
  • Processed 8,000 daily transactions worth [ ] in-room revenue and sundry sales with 100% funds accountability.
  • Maximize room revenue using all sales opportunities when handling enquiries; i.e.

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65 Room Revenue Jobs

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31. Daily Operations
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low Demand
Here's how Daily Operations is used in Reservations Manager jobs:
  • Managed daily operations of the reservation department.
  • Managed daily operations, scheduled staff assignments, and supervised staff of no less than 25 sales agents.
  • Managed reservation systems, daily operations, forecasting, reporting, and training the transient sales staff.
  • Executed daily operations of taking reservations, sorting reservations received by mail to current of future status.
  • Directed the daily operations of both incoming calls and outbound calls from across the country.
  • Maintain daily operations of department in all aspects of leisure and group reservations.
  • Assisted with the implementation of retail programs, production systems, and daily operations
  • Managed 150 employees, made weekly schedules, and responsible for daily operations.
  • Key resource for forecasting and planning call volume along with daily operations.
  • Managed the daily operations of a ten-person reservations sales office.
  • Achieved and maintained smooth daily operations.
  • Supervised the daily operations of an in-house reservations department consisting of three reservations agents at a 319 room property.

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1,756 Daily Operations Jobs

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32. Room Reservations
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low Demand
Here's how Room Reservations is used in Reservations Manager jobs:
  • Confirm room reservations according to availability issued by the Reservations Manager.
  • Prepared weekly reports for general manager's review of reservations, hotel room rates, banquets & sales event room reservations.
  • Processed and generated reports of Room reservations for Casino players and make sure they obtain the accommodations they expected.
  • Ensured a seamless transition of The Mirage Room Reservations department during the Corporate Call Center consolidation.
  • Handled customer queries and complaints relating to room reservations and dining.
  • Processed payroll and work schedule for telephone operators and room reservations.
  • Manage group room reservations and inventory in DMPE and SMS.
  • Initiated selling of the Spa element together with room reservations.
  • Managed a 5 person staff responsible for room reservations.
  • Created Room Reservations Policies and Procedures.
  • Input and processed all incoming room reservations via online/phone Worked extensively on the computer inputting data while providing exemplary customer service
  • Received and confirmed room reservations by letter, email, telephone, or personal contact.
  • Confirmed room reservations via the phone and fax using the Springer Miller System.
  • Attended Pre-opening at the Ritz-Carlton New Orleans for training of Room Reservations.
  • Make hotel room reservations while upselling whenever possible.
  • Received all room reservations for the property Monitored daily room inventory control Prepared room occupancy forecast and spreadsheets for all departments.

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14 Room Reservations Jobs

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33. PBX
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low Demand
Here's how PBX is used in Reservations Manager jobs:
  • Front Office Supervisor - Supervised Front Desk, Reservations, Guest Services, and PBX.
  • Managed an effective reservations and Public Broadcast Exchange (PBX) Department of 15 people.
  • Manage hotel reservations department including: activities, lodging, and PBX operations.
  • Screened and interviewed candidates for positions in the Reservation and PBX department.
  • Oversee PBX office, assist security, answer all incoming telephone calls.
  • Supervised 10 employees between the Reservations and PBX departments.
  • Managed Hotel/F & B/Spa reservation and PBX departments.
  • Manage Hotel/Condo, Spa reservation and PBX departments.
  • Manage the hotels Reservations and PBX Departments.
  • Trained and developed reservations and PBX staff.
  • Supervised reservations and PBX staff.
  • Prepare 10-day forecasting reports Prepare weekly schedules for Reservation agents, Front desk staff, PBX, Concierge and Night audit.
  • Provide training for reservationists, PBX agents and front desk agents on reservation policies, practices and PMS systems.
  • Coordinated all reservations, data entry, PBX operator, customer service, Accounts payables and receivables
  • Purchased and implemented an Avaya PBX for the local call center.
  • Create Standards of Procedures for reservations, guest services and pbx.
  • Supervised union Reservationist, PBX Operators, Group and FIT coordinators.
  • Manage reservations and pbx department as well as help supervising front desk.

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5 PBX Jobs

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34. Group Bookings
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low Demand
Here's how Group Bookings is used in Reservations Manager jobs:
  • Front Desk Check-In, Audit, Inspection of housekeeping, customer complaints, all reservations, group bookings, events manager.
  • Handle heavy call volume, customer service, make reservations, take and monitor advance deposits, group bookings.
  • Monitor group bookings and report on group booking pace ensuring sell- through for all contracted group blocks.
  • Coordinated group bookings of up to 100 clients, with multiple services in one day.
  • Set up group bookings, including sales, pricing, contracts, and billing.
  • Assisted sales office in availability and rate quotes for group bookings 6.
  • Managed reservations system, assisted sales department with meetings and group bookings.
  • Group bookings which include, weddings, meetings, and conventions.
  • Processed advance deposits and drew up contracts for group bookings.
  • Arranged welcome receptions for individual and group bookings.
  • Maintained advance deposits for individual and group bookings.
  • Performed concierge duties for individual and group bookings.
  • Enter group bookings recaps as they are received.
  • Assisted Citywide Conventions with group bookings.
  • Handled large group bookings and conventions.

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35. Room Rates
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low Demand
Here's how Room Rates is used in Reservations Manager jobs:
  • Maintained accurate room rates and availability statuses between central reservations and hotel.
  • Adjust room rates, balance the hotel's room inventory, offer Marriott rewards points, and change reservations as needed.
  • Develop room rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management.
  • Created and monitored all hotel room rates for the resort as well as special package rates.
  • Coordinate front-office activities, set room rates as well as monitor overall customer comfort.
  • Negotiated room rates and terms of sales agreements with travel agents and wholesalers.
  • Analyzed production reports, verified room rates.
  • Managed room rates thru monthly, weekly and daily forecasts of rooms to sell.
  • Set room rates and managed discouted rates.

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23 Room Rates Jobs

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36. Special Requests
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low Demand
Here's how Special Requests is used in Reservations Manager jobs:
  • Cross referenced all reservation bookings to ensure accuracy, special requests were adhered to, and allocated all VIP room blocks.
  • Experience at housing the VIP & incentive groups according to the rooming lists and the special requests.
  • Planned and executed al holiday events, including mailers, program, seating and special requests.
  • Detailed all group resumes to check accuracy of dates, rates, billing and special requests.
  • Checked arrivals list for duplicate reservations, special requests, and amenities for VIP guests.
  • Correspond with groups and travel agents to assist in special requests for rooms and rates.
  • Correspond with group POC's to answer special requests for rooms and rates.
  • Responded to guest's needs, special requests and complaints.
  • Assisted guests with any special requests during their visits.
  • Handled amenities and special requests.
  • Correspond with travel companies and agencies to offer special rates and to answer special requests or questions regarding the rooms.
  • Supervised and coordinated activities of reservations staff.Corresponded with groups and travel agents to answer special requests for rooms and rates.
  • Handled special requests and unique travel requests.

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14 Special Requests Jobs

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37. Special Events
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low Demand
Here's how Special Events is used in Reservations Manager jobs:
  • Organize community special events resulting in increased attendance over four years.
  • Market mixes in which this team processed was wholesale, group, convention, motor-coach, entertainment, and special events.
  • Communicate with all owners about updated fees, procedures, happenings within the building and promote any and all special events.
  • Work in call center environment during peak seasons and during special events Process settlements for all credit card sales receivables.
  • Managed reservations and ticket sales for all special events, including 84 Lumber Classic (PGA Tour Event).
  • Attend weekly Review Meetings, Operations Meetings, Special Events Meetings, and Forbes Five Star Initiative meetings.
  • Lead all departments by preparing weekly forecast advising the status of room count and special events.
  • Planned and coordinated special events: Rotary, Mary Kay and Teachers Association Conferences.
  • Created sales forecasts, (Budget purposes), for holidays and special events.
  • Supervised blocks of rooms for weddings and special events.
  • Follow up on special events of the city, sports , shows, major conventions.
  • arranged special events for large groups.

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340 Special Events Jobs

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38. Room Availability
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low Demand
Here's how Room Availability is used in Reservations Manager jobs:
  • Maintain group room allotments by increasing and decreasing room availability.
  • Make reservations for incoming guests based on room availability.
  • Maintained an awareness of current room availability and restrictions.
  • Communicated with housekeeping about room availability.
  • Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
  • Answered correspondences with customers, quoted rates, delivered information on suite types and room availability.
  • Keep records of room availability and guests' accounts, using computers.
  • Managed and oversaw revenue, rate & room availability via online PMS.
  • Monitored room availability using PMS, RMS and Reserve systems.
  • Maintained inventories of room availability for owners and guests.
  • Keep records of room availability, rates, etc.
  • Reviewed the daily room availability and informed staff.
  • Monitored room availability using GroupMax, Reserve, eFlex as well as other hotel internal systems.
  • Forecasted room availability of the hotel on a daily basis to ensure full capacity.

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22 Room Availability Jobs

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39. Maximize Revenue
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low Demand
Here's how Maximize Revenue is used in Reservations Manager jobs:
  • Processed individual and corporate reservation providing premier customer service, implementing marketing campaigns to strategically maximize revenue flow.
  • Managed the hotel room inventory to maximize revenue and increase customer satisfaction.
  • Planned, supervised and controlled Reservations Sales operations to maximize revenue.
  • Experience developing and implementing up-selling techniques to maximize revenue.
  • Assisted the Director of Revenue with Yield management and inventory control in order to capitalize on hotel demands and maximize revenue.
  • Provided accurate weekly & period forecasts by tracking market demand, analyzing trends, and recommending selling strategies to maximize revenue.
  • Managed show fees, table fees and bottle minimums to maximize revenue streams and increase sales opportunities.
  • Negotiate rates and up-sell rooms in order to increase occupancy and maximize revenue.
  • Maintain rate integrity and manage room inventory to maximize revenue.
  • Control rooms and rate availability to maximize revenue.
  • Yielded rates to maximize revenue.

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152 Maximize Revenue Jobs

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40. Inventory Control
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low Demand
Here's how Inventory Control is used in Reservations Manager jobs:
  • Managed operations including tracking quarterly production levels, forecasting, inventory control and quality assurance.
  • Inventory control support, confirm/verify exchanges and validate online bookings
  • Communicate with the Director of Sales and Guest Services Manager regarding reservations taken in accordance with inventory control rules.
  • Prepare group rooming lists, pick up reports, review attrition and cut off dates for inventory control.
  • Maintained hotel inventory control for 4 months prior to event, including 80 room wait list for event.
  • Inventory control, Computers (basic general knowledge), Reservations, Typing
  • Updated pricing and inventory controls in PMS / CRS systems.
  • Review and track unit sales for inventory control purposes.
  • Report on Rate and Inventory Control.
  • Inventory control of the web site of the hotels: Intranet.

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933 Inventory Control Jobs

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41. GDS
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low Demand
Here's how GDS is used in Reservations Manager jobs:
  • Controlled GDS system room/rate availability; entered and maintained group room blocks; oversaw guest history database maintenance.
  • Coordinated GDS and Central Reservations; successfully separated the two properties into two divergent systems.
  • Monitor GDS/OTAS to ensure the property listings and rates are accurate and available.
  • Build negotiated rates and set up GDS mapping.
  • Loaded all rates into GDS and PMS systems.
  • Manage rates and availability on multiple OTA's, GDS, IDS, Opera and Synxis on a daily basis.
  • Managed reservations sold through all channels including OTAs and GDS.
  • Appropriate management of the echannels, strategically driving revenue through different distribution channels as OTAs, GDS and Hotel Website.
  • Manage heavy commissions Assist potential guests with inquiries Train future team members Supervise heavy call volume Yield management Pegasus Interface GDS Fidelio

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4 GDS Jobs

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42. U-Haul
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low Demand
Here's how U-Haul is used in Reservations Manager jobs:
  • Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation.
  • Established and maintained professional relationships with U-Haul truck dealers.
  • Balance equipment distribution between locations within U-Haul marketing company
  • Distributed reservations among U-Haul centers and dealers.
  • Responded to customers that have general inquiries or are interested in scheduling reservations for U-Haul trucks, trailers and storage rooms.
  • Provide customer service support for customers and all U-Haul personnel nationwide to resolve any issues for day-to-day operations.
  • Manage U-Haul equipment, transfer equipment Assist customers on phone with reservations, help make reservations for Equipment rental
  • Provided technical support to the U-Haul centers and independent U-Haul dealers in the state of CT.
  • Answer incoming calls from customers, U-Haul dealers, and U-Haul centers.
  • Ensured customer reservation were confirmed and scheduled at U-Haul locations and dealers.
  • Direct incoming U-Haul equipment to U-Haul centers and independent dealers.
  • Check renewal dates on U-Haul trucks, trailers, etc.
  • Assist U-Haul centers and dealers with any issues and concerns.
  • Direct incoming U-Haul equipment to dealerships and moving centers.
  • Provide U-Haul dealers and centers with needed assistance.
  • Manage Rates and distribution of U-HAUL equipment.
  • Created and filled U-Haul rental reservation orders.
  • Served on a team who managed reservations, equipment, U-Haul centers and dealers.
  • Train new hires in utilizing U-Haul's operating systems AMT Microtraffic and Webbest.
  • Dispatch equipment Manage equipment inventory and logistics Develop relationships with independent dealers and other U-Haul management Assist customers with scheduling equipment

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43. Hotel Revenue
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low Demand
Here's how Hotel Revenue is used in Reservations Manager jobs:
  • Generate new local and regional business partnerships to expand hotel revenue portfolio.
  • Maximized hotel revenue by monitoring and controlling daily rate.
  • Directed Hotel Revenue Team in achieving and sustaining #1 ranking for RevPAR within the Pittsburgh competitive set 2001 - 2003.
  • Profiled viable sales leads for sales department which generated hotel revenue and profit gains resulting in an increased RevPar Index.
  • Created and implemented package and rate promotions alongside sales team to achieve hotel revenue and production goals.
  • Exceeded hotel revenue goals by 10% by executing high call volume to booking ratio.
  • Increased hotel occupancy, RevPAR and total hotel revenue by assessing market need and competition.
  • Increased hotel revenue, profits and market share through proper training of the reservations team.
  • Communicated restrictions and rate changes to increase hotel revenue to General Manager.
  • Managed hotel revenue and increased sales to meet hotel occupancy.
  • Forecast future rates and occupancy to optimize hotel revenue.
  • Maximized hotel revenue by monitoring and controling daily rate and maintaining historical data, competitive data and trends.
  • Increased hotel revenue, profits and market share through taking the right desicion.
  • Assisted guests with any special requests during their visits.Increased hotel revenue, profits and market share YOY.

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31 Hotel Revenue Jobs

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44. Customer Reservations
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low Demand
Here's how Customer Reservations is used in Reservations Manager jobs:
  • State Reservation Manager, my responsibilities primarily included logistical management for customer reservations and dynamic inventory management.
  • Direct incoming customer reservations to dealerships and moving centers to maintain rental fleet efficiency.
  • Complete customer reservations, locate available equipment and schedule reservations.
  • Located and assigned equipment to cover customer reservations.
  • Manage and confirm daily customer reservations.
  • Scheduled and confirmed customer reservations.
  • Coordinate and ensure that customer reservations are confirmed and scheduled at U-Haul centers and dealers.
  • Dispatch delivery routes to customers, customer reservations, and receive payments.
  • Direct calls, handle various reports, handle customer reservations
  • Schedule and make changes to customer reservations.
  • Evaluated customer reservations to determine best logistical solutions * Settled customer grievances while maintaining compassion, understanding, and professionalism
  • Logged and maintain customer reservations Rental vehicle transfer Provided reasonable solutions to customer complaints

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45. High Volume
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low Demand
Here's how High Volume is used in Reservations Manager jobs:
  • Provided exceptional customer service in a high volume business.
  • Handled high volume sales transactions while balancing drawer with 100% accuracy at the end of each shift.
  • Answer high volume of telephone calls and take accurate reservation information.
  • Supervised and trained staff for high volume reservations department.
  • Answer high volume calls used phone etiquette.
  • Handled a high volume of inbound and outbound calls from customers regarding quotes on rental trucks, trailers, and storages.
  • Managed/trained reservationists for over fifty high volume restaurants around the country using OpenTable RMS.
  • Answered a high volume of calls on a multi lined telephone Faxing, copying, scanning and e-mailing documents to clients
  • lAssisted customers with their move during high volume and peak times of the year.
  • Answer high volume of phones calls Customer Service Enter notes in each account during calls

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792 High Volume Jobs

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46. Expedia
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low Demand
Here's how Expedia is used in Reservations Manager jobs:
  • Process Expedia Virtual Card reservations.
  • Negotiated prices to secure hotel agreements through Hotels.com, Priceline, Expedia etc.
  • handle all online contracts such as expedia.com tripres.com etc.
  • Managed all reservations via telephone and from various vendors including: Priceline, Travelocity, Expedia, Orbitz and Hotels.com.
  • Direct management of e-commerce inventory controls including Expedia, Orbitz, Travelocity, Bookit, etc.

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47. Travel Agencies
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low Demand
Here's how Travel Agencies is used in Reservations Manager jobs:
  • Networked extensively with production and travel agencies to build successful business-to- business relationships.
  • Visited area travel agencies and presented updated information about resort.
  • Established relationships with major travel agencies and corporate accounts.
  • Captured and handled new business relationships with travel wholesalers, travel retailers, destination management companies, and outside travel agencies.
  • Maintain professional business contact with west bound and east bound travel agencies, sales & marketing department and COO, CFO.
  • Performed all monthly reconciliation and direct bill to Wholesale Tour & Travel and Online Travel Agencies with direct contracts.
  • Communicated in Spanish and English, and acted as a liaison with guests and travel agencies.
  • Moved from Reservations Manager to be more involved with online travel agencies, revenue management.
  • Have a very good experience in negotiations concerning rates with the local market travel agencies.
  • Assisted Sales & Marketing Department with resort mailings & cold-calls to travel agencies.
  • Implemented a global promotion program with travel agencies and airlines.
  • Confirm and track commissions for travel agencies.

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5 Travel Agencies Jobs

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48. Computer System
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low Demand
Here's how Computer System is used in Reservations Manager jobs:
  • Confirm appointments* Input reservations within their computer system* Provide intervention for any dissatisfaction
  • Worked with reservations computer system to make individual and group reservations.
  • Maintained computer systems and oversaw maintenance of reservation files.
  • Use computer systems for scheduling and tracking vehicle/trailer movement.
  • Maintained and operated computer system.
  • Develop training programs for new and current users of the reservation, inventory, and call-center computer systems.
  • Input guest reservations, run arrival/departure, reservation & rental history reports through computer system.
  • Educated and trained staff members on best use of computer systems and technology.
  • Load monitor transient and corporate rates in the Hotel computer system.
  • Trained new employees on computer system and reservation processing.
  • Input sales contracts in the computer systems.
  • Initiate utilization of new computer system, Maestro, in relatively new property with 257+ units.
  • Maintain computer system, Focalpoint scripts and responsible of quality control function for entire company.

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74 Computer System Jobs

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49. ADR
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low Demand
Here's how ADR is used in Reservations Manager jobs:
  • Analyzed Star Report, Market Vision, historical data and citywide events to maximize occupancy, ADR and RevPAR.
  • Make daily decisions on yielding for the short and long term to increase ADR, Rev Par and occupancy.
  • Escorted/Led groups and provided consistent support to clients joining our Rhine River and Adriatic Sea cruises.
  • Increased Transient ADR $25.48 and Transient occupancy 2.66% in January 2006 from January 2005.
  • Performed regular statistical analysis of room night forecasting, revenue goals, and ADR productivity.
  • Optimized room rate through variety of means to gain ADR and occupancy.
  • Worked to increase online booking by 80% with a healthy ADR.
  • Gained RevPAr and ADR YOY.
  • Monitored daily arrivals and availability to maximize both ADR and occupancy percentage for two full service properties.
  • Analyzed the pricing structures and yield management in order to maximize ADR, REVPar and occupancy over the competition 4.
  • Manage 12 extranet sites to allow better balance of the house and increase average daily rate (ADR).
  • Detailed Responsibilities: Responsible for Maximizing Occupancy, ADR, RevPar and Yielding.

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50. Inventory Management
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low Demand
Here's how Inventory Management is used in Reservations Manager jobs:
  • Processed in-house reservations including rooming lists, inventory management and availability, systems administration, and monitoring cut off dates.
  • Managed all GDS activity, including channel and inventory management, and report analysis and distribution.
  • Inventory Management: Oversaw orders and shipping of special-order catalog items for bridal division.
  • Created databases and spreadsheets to improve inventory management and accuracy.
  • Improved average daily room rate by 30% through better inventory management due to process improvement.
  • Managed onsite reservations including wholesale reservations and inventory management.

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1,060 Inventory Management Jobs

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Reservations Manager Jobs

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20 Most Common Skills For A Reservations Manager

Front Desk

14.9%

Room Inventory

10.0%

Guest Satisfaction

9.2%

Reservations Department

7.7%

Hotel Reservations

5.1%

Rental Equipment Inventories

4.8%

Customer Service

4.3%

Reservation Agent

3.9%

Current Competitor Rates

3.8%

Revenue Management

3.7%

Inventory Records

3.7%

Sales Department

3.5%

Company Geographic Area

3.3%

Phone Calls

3.3%

Audit Procedures

3.3%

Customer Complaints

3.2%

Reservations Staff

3.2%

Balance Customer Requirements

3.1%

VIP

3.0%

Equipment Inventory Levels

3.0%
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Typical Skill-Sets Required For A Reservations Manager

Rank Skill
1 Front Desk 10.1%
2 Room Inventory 6.8%
3 Guest Satisfaction 6.2%
4 Reservations Department 5.2%
5 Hotel Reservations 3.4%
6 Rental Equipment Inventories 3.2%
7 Customer Service 2.9%
8 Reservation Agent 2.6%
9 Current Competitor Rates 2.6%
10 Revenue Management 2.5%
11 Inventory Records 2.5%
12 Sales Department 2.4%
13 Company Geographic Area 2.2%
14 Phone Calls 2.2%
15 Audit Procedures 2.2%
16 Customer Complaints 2.2%
17 Reservations Staff 2.2%
18 Balance Customer Requirements 2.1%
19 VIP 2.0%
20 Equipment Inventory Levels 2.0%
21 Reservation System 1.9%
22 Property Management 1.9%
23 Internet 1.6%
24 Travel Agents 1.6%
25 Yield Management 1.5%
26 Staff Members 1.4%
27 Data Entry 1.4%
28 Room Blocks 1.3%
29 Group Sales 1.2%
30 Room Revenue 1.2%
31 Daily Operations 1.2%
32 Room Reservations 1.2%
33 PBX 1.1%
34 Group Bookings 1.1%
35 Room Rates 1.0%
36 Special Requests 0.9%
37 Special Events 0.9%
38 Room Availability 0.8%
39 Maximize Revenue 0.8%
40 Inventory Control 0.8%
41 GDS 0.8%
42 U-Haul 0.8%
43 Hotel Revenue 0.8%
44 Customer Reservations 0.8%
45 High Volume 0.8%
46 Expedia 0.7%
47 Travel Agencies 0.7%
48 Computer System 0.7%
49 ADR 0.7%
50 Inventory Management 0.6%
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5,539 Reservations Manager Jobs

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