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Become A Residence Service Coordinator

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Working As A Residence Service Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Residence Service Coordinator Do At Mac Properties

* Enthusiastically welcome our residents and guests, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.
* Creates memorable experiences with a warm, welcoming personality.
* Develops a thorough knowledge of building procedures, features, and security practices.
* Ensures security protocol is adhered to regarding granting building access, issuing keys, announcing visitors and maintaining resident confidentiality.
* Maintains and upholds a high standard for building curb appeal by conducting routine inspections of all community amenities and common areas, and working with the service team and other Associates to ensure that all areas are well-maintained.
* Reports any building hazards, risks, or accidents as required.
* Submits service requests for any maintenance/housekeeping issues.
* Handles package deliveries by accepting and logging packages for residents.
* Answers the telephone, forward calls and take messages when necessary.
* Performs other related duties and assignments as required

What Does A Residence Service Coordinator Do At Central Texas Housing Consortium

* A. Resident Services 1.
* Identify CTHC residents who need jobs.
* Establish what skills they have and/or need.
* Coordinate training activities with the Texas Workforce Commission (TWC) and employers to assist these persons in becoming employed.
* Monitor training and employment to assist in overcoming problems that interfere with success.
* Intervene in resident problems identified by the Executive Director, Housing Director or Director of Services to assist in resolution such as: a.
* Quarreling between families (especially when children are involved). b.
* Child or spouse abuse. c.
* Poor housekeeping. d.
* Resident unable to care for self and live independently. e.
* Children involved in gang or illegal activities. f.
* Illiteracy.
* Coordinate and chaperone outside activities for children to provide positive experiences and role models.
* Examples are sports activities, children s theater, crafts, picnics, and tours.
* Coordinate and carry out activities for the elderly and handicapped to enhance their quality of life and prevent premature placement in more restrictive living environments.
* Coordinate with other agencies to carry out these activities.
* B. Partnerships Coordinate with local agencies to bring programs and services to CTHC residents.
* Examples are Literacy Council, MHMR, Temple and Belton public schools, Ralph Wilson Youth Club, hospitals, Police Organized Crime Unit, TWC, churches, Cultural Activities Center, City Recreation Department, Bell County Human Services, etc.
* Establish a pool of volunteers to assist with youth, elderly and family needs and activities.
* C. Administrative Maintain accurate up-to-date records of assigned grant supported resident activities.
* Program activity must be recorded on a timely basis.
* Employee is responsible for organizing and planning each day s work schedule.
* D. Other duties as required.
* III

What Does A Residence Service Coordinator Do At Firstservice Residential

* Assist with management and administration of the day to day operations of the Community Association business.
* Handle customer service functions.
* Maintain communication with Board of Trustees and homeowners.
* Serves as primary source of contact for residents and homeowners on association matters.
* Additional Responsibilities:
* Assure that the policies, resolutions and other acts of the Board are carried out
* Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
* Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
* Have general knowledge and understanding of building systems and components
* Follow all policies and procedures of the Company
* Manage the daily invoice process
* Log, update, and manage work orders in the system
* Greet all homeowners and visitors coming to the Association office
* Assist all walk-in customers and defer to Community Manager or Assistant Community Manager, when necessary.
* Maintain office supplies -- prepare order to submit to Community Manager for review and approval.
* Maintain Association filing -- homeowner filing, correspondence, work orders, accounting documentation etc.
* Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
* Prepare closing documents as required.
* Update Connect to reflect new owners.
* Update homeowner directory and create new homeowner file.
* Copy of all documents to be kept in homeowner file.
* Set up homeowners with Connect access.
* Other duties as assigned by management
* Qualifications and Skills
* Bachelor's degree or equivalent work experience
* Strong organizational skills
* Strong written and verbal communication skills
* Excellent word processing, mathematics and computer skills required
* Equal Opportunity Employer Minorities/Women/Protected

What Does A Residence Service Coordinator Do At Mercy Medical Center Clinton

* Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors, practices, and decisions.
* Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents, visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community.
* Execute assignments in a culture that is shared and collaborative across all divisions within TSLC.
* Develop and maintain a good working rapport with department personnel, as well as other departments within the community to assure that administrative services and activities are properly maintained.
* May assist independent residents with scheduling appointments.
* Accumulate, maintain and provide statistical data as directed.
* Responsible for maintaining contracts for independent living supportive services including obtaining signatures for new services for current residents and services for new residents.
* Responsible for staffing schedule of wellness assistants.
* Monitors department work hours (including vacation and holiday schedules), personnel, work assignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimum regulations and budgeted hours
* Anticipate the needs of residents and families, going “above and beyond” routinely to provide a comfortable environment and home atmosphere.
* Proactively identify solutions to resident/family concerns and make recommendations for improvement.
* Ensure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained.
* Orders and manages supplies.
* Respect resident rights, including maintaining the confidentiality of all resident care information, knocking before entering a resident's room, honoring the residents' personal and property rights, informing the resident when it is necessary to move his/her personal possessions and reporting complaints of missing property to Supervisor.
* Attend and participate in scheduled training, in-service training, mandatory annual in-service training and educational classes as required/needed.
* Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the community policies and procedures

What Does A Residence Service Coordinator Do At Eden Housing

* Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
* Surveys the resident population to identify priority of needs and solicit resident input on service preferences.
* Assist residents and property operations staff in understanding those needs.
* Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services.
* Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
* Implement priority programs and essential activities through partnerships with other community based service providers/organizations.
* When other service organizations are not available, may deliver direct services.
* Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties.
* Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner.
* Maintain all reporting requirements set by funding and/or governmental agencies.
* Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.
* Report child, dependent adult and elder abuse and neglect according to State law.
* Obtain appropriate releases to interact with others on behalf of the resident.
* Maintain confidentiality appropriately.
* Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions.
* Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems.
* Work with residents to resolve conflicts with neighbors.
* Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.
* Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
* Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
* Participate in relevant local, regional, state and/or national organizations as assigned.
* SUPERVISORY RESPONSIBILITIES
* Directly supervises volunteers and contract service providers.
* Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
* Responsibilities include training volunteers; planning, assigning, and directing work; addressing complaints and resolving problems

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How To Become A Residence Service Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Residence Service Coordinator jobs

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Top Skills for A Residence Service Coordinator

ResidentServicesCustomerServicePropertyManagementCommunityOutreachHUDSocialServiceAgenciesSupportiveServicesSocialActivitiesMonthlyNewsletterCommunityAgenciesNewResidentsYardiCrisisInterventionCommunityEventsSuperviseMentalHealthMonthlyReportsResidentFilesCommunityServiceProvidersCoordinators

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Top Residence Service Coordinator Skills

  1. Resident Services
  2. Customer Service
  3. Property Management
You can check out examples of real life uses of top skills on resumes here:
  • Directed and managed 2 Resident Services Coordinators.
  • Provide excellent customer service to residents and potential residents through knowledge of all operations standards.
  • Collaborated with the Property Management team by identifying and referring lease violations that may impede independent living.
  • Implement Community Outreach to local organizations.
  • Provide mediation between residents, lease violations, and management, and maintain HUD reports

Top Residence Service Coordinator Employers