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Become A Resident Manager

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Working As A Resident Manager

  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work
  • Unpleasant/Angry People

  • Mostly Sitting

  • $63,800

    Average Salary

What Does A Resident Manager Do At Caritas Management Corp

* Tenant rent collection, record keeping, lease compliance and enforcement
* Ensure consistent application of property rules, regulations, and lease documents,
* Address resident concerns or complaints in a timely, efficient and courteous manner
* Troubleshoot minor maintenance problems and performing light janitorial work,
* Communicate and coordinate with Management, Owners, service providers, contractors and public agencies on a daily basis,
* Complete reports and other paperwork,
* Walk vacant units regularly, conduct annual or more frequent unit inspections
* Ensure vacant units are prepared for new tenants within a tight timeframe
* Be available by pager after work hours in case of emergency.
* Exercises common sense, tact, diplomacy, good judgement, and self-control in day-to-day contact with residents, support services, vendors and other business associates

What Does A Resident Manager Do At The Salvation Army

* Ensure proper maintenance of grounds and buildings, scheduling needed repairs and other maintenance work within guidelines provided by the Administrator.
* Provide routine supervision of residence desk, canteen, laundry, and janitorial staff including such training as needed in canteen operations, laundry operations, proper phone procedures and customer relations for deskmen, and appropriate safety requirements
* for cleaning supplies.
* Supervise workmen for special projects or repairs.
* Order needed supplies for proper operation of the residence.
* Provide orientation of new beneficiaries to the requirements of the residence and the program.
* Assigning rooms including private rooms in accordance with set procedures.
* Conduct random locker checks as required by review standards, but not less than once per month.
* Monitor, facilitate, supervise beneficiary activities including prescription medications, house meetings and devotions, and adding items to Personal Property Statements.
* Provide recreational programming for residents.
* Participate in all activities at the residence, maintaining open relationships with all of the residents.
* Supervise and/or administer Breathalyzer testing when requested by Rehabilitation Services staff or when beneficiaries return to the residence.
* Supervise collection of urine test specimens, ensuring that proper security procedures are adhered to including labeling and transport.
* Act as a role model for beneficiaries, both as a resident of the ARC and as a woman in recovery, in personal dress and in general behavior.
* When required prepare and submit ARCC
* forms in accordance with current policies.
* Make security rounds each evening before retiring.
* Assists with coordinating special events at the facility in cooperation with the Director of Special Services and the Rehabilitation Manager.
* These events include holiday events, retreats, intern dinners, and others as scheduled.
* The Residence Supervisor is required to drive a Salvation Army passenger van as part of his duties.
* The Residence Manager is required to maintain necessary records and statistics as directed.
* Coordinate vacation time with Rehabilitation Manager to ensure that coverage for all functions is provided.
* Know ARC Safety Regulations for the residence and ensure that staff and beneficiaries follow these safety requirements.
* Maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the total program.
* Overtime.
* Any and all overtime must have the written approval of the supervisor, Administrator, or his designate.
* Authorizing initials must appear on the time card beside the overtime hours.
* Ensure that the residence building meets or exceeds all ARCC review standards at all times.
* Perform other duties as assigned by the Rehabilitation Manager or the ARC Administrator.
* Title I and Title V of the Americans with Disabilities Act of 1990, as amended, protect qualified individuals from discrimination on the basis of disability in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other
* aspects of employment.
* Disability discrimination includes not making reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee, barring undue hardship.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
* The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by
* the Americans with Disabilities Act.
* EEO is the Law
* The Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, 38 U
* S.C.
* prohibits job discrimination and requires affirmative action to employ and advance in employment disabled veterans, recently separated veterans (within three years of
* discharge or release from active duty), other protected veterans (veterans who served during a war or in a campaign or expedition for which a campaign badge has been authorized), and Armed Forces service medal veterans (veterans who, while on active duty,
* participated in a U
* S. military operation for which an Armed Forces service medal was awarded).
* If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 714
* or email Jacqueline.tellez@usw.salvationarmy.org.
* Jacqueline
* will coordinate your accommodation request.
* Requirements

What Does A Resident Manager Do At Sunrise Detox

* Completes intakes on new resident admissions and orientation procedures and schedules
* Records Inventory log of all personal belongings, valuables and return ticket.
* Ticket and valuables to be kept in the safe
* Is available for consultation and help with behavioral issues
* Works with Administrator and Management regarding all operational necessities
* Completes and reviews work schedules for Resident Managers
* Facilitate groups such as orientation, meditations, community meetings
* Fills out required lab requisitions per protocol if needed
* Know where residents are at all times
* De-escalates APA and other resident problems within defined parametersParticipate in all staff meetings as scheduled
* Documents attendance for all groups
* Files all notes in records on a daily basis for case management purposes
* Attends shift change meetings to enhance communication with staff regarding resident issues
* Provides communication with administrators and other resident managers to assure that all residents needs are being met including room assignments
* Provides communication with other treatment providers that the residents may be enrolled and or admitted to
* Monitors all areas of the building to ensure that they are clean, safe and orderly, and communicate with other staff as necessary to promote high quality resident care
* Remind residents of program rules and regulations as necessary and report infractions appropriately
* Complete all assigned paperwork in a neat, accurate and timely manner
* Complete incident reports according to policy in a timely, accurate manner
* Interact appropriately with residents, family members and loved ones, and staff, showing them respect while maintaining boundaries and a professional demeanor at all times
* Monitor the residents for all inappropriate behaviors and/or conversations while maintaining the scope of practice defined within, reporting any and all such behaviors to the administrator on duty
* Protect the privacy of all resident information in accordance with Affinity One s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principle of professionalism.
* Failure to comply with Affinity One s policies and procedures on resident privacy may result in disciplinary action up to and including termination of employment
* May access protected health information (PHI) and other patent information only to the extent that is necessary to complete your job duties.
* The incumbent may only share such information with those who have a need to know specific resident information you have in your possession to complete their job responsibilities related to treatment, payment or other Affinity One operations
* Expected to report, without the threat of retaliation, any concerns regarding Affinity One s policies and procedures on resident privacy and any observed practices in violation of the policy to their supervisor
* Performs other duties assigned

What Does A Resident Manager Do At ICL

* Based on a written treatment plan received from the Interdisciplinary Treatment Team (ITT), identifiesthose aspects which can be integrated into residence activities.
* Provides clinical oversight of implementation of all phases of residents' treatment plans.
* Assigns staffto implement services.
* Observes the delivery of services to assess reaction/progress and to evaluate the quality of the service
* Discusses results with staff and makes any modification deemed necessary (if appropriate) or presentsrecommendations to the ITT.
* Discusses with other managers any incidents or circumstances which could be taken into considerationin planning and carrying out activities.
* Ensures that staff are obtaining information, such _as_medical, psychological, and social factors contributing to the individual's situation, and that the staff _is_evaluating the resident's capabilities.
* Regularly inspects case records to evaluate the completeness and quality of treatment plans, medical records, and progress notes.
* Responsible for the accuracy of data entry into a computer data base or manual records.
* Informs staff to the types of clinical services and recreational activities available.
* Reviews crisis intervention of residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident, and staff-actions during a crisis situation.
* Informs staff of community resources and ensures that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance for residents.
* Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations andcompletes incident reports in accordance with agency policy.
* Directs and Supervises Personnel:
* Establishes and maintains work schedules in accordance with agency policy.
* Responsible for managing the completion of time clock edits within the deadline established by the Department of Human Resources.
* Maintains and posts work schedules and adjusts assignments based on availability of staff, .the abilitiesof specific staff members, and the particular requirements of the resident(s).
* Instructs mangers and/or staff on the specific tasks to be performed and provides written guidelines if necessary.
* Periodically meets with staff individually and/or as a group to discuss observations, deficiencies, new techniques, administrative matters, and circumstances that might have a bearing on the effective and efficient functioning of the staff.
* Evaluates staff competencies and deficiencies; meets with subordinates on an individual basis to discuss their job performance's strengths and weaknesses, suggestions for improvement, and follow-up_as_appropriate.
* Supervises staff in appropriate reactions to emergency or crisis situations.
* May attend centralized training programs designed to "train-the-trainer."
* Responds to work related questions, problems, and complaints from staff
* Implements the site-specific exposure control plan.
* Assists in the management of employee accident reporting, FMLA reporting, and initial submission of workers' compensation claims.
* Monitors employee morale and the climate of the work environment to stop or eliminate sexualharassment or any form of employee harassment or employee discrimination.
* Responsible for taking complaints of sexual harassment and informing the Director of Residential Services and the Human Resources Department.
* Provides oversight in the area of administrative recordkeeping, maintenance of office equipment,reception of visitors, phone reception, and stocking office supplies.
* Manages the orientation of new personnel and the sponsorship program.
* Assists in ensuring that volunteers and student interns are being utilized and supervised in accordance with agency policy.
* Maintains Environment and Property Accountability:
* Ensures that all Federal and State health and safety standards are met, deficiencies are handledaccording to agency policy.
* Ensures that the performance of various housekeeping duties to provide a clean, neat, and safeenvironment are met.
* Initiates requests to repair/replace worn furnishings, floor coverings, etc.; alerts the Director ofResidential Services of any major structural problems.
* Conducts and records health and safety drills.
* Maintains accountability and serviceability of all ICL property assigned to the program to includevehicles.
* Reports lost, stolen, missing, or damaged property to the Residence Manager.
* If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged.
* Recommends the purchase of supplies and equipment; properly secures all property and equipment.
* Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability.
* Conducts regular inspections of resident rooms to ensure property accountability and serviceability.
* Establishes key control procedures.
* Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost,stolen, missing, or damaged.
* Provides Quality Assurance Oversight:
* Ensures internal program compliance with federal, state, city, and agency regulatory requirements.
* Monitors the quality of the services provided to residents.
* Develops a residence mission statement that supports the division and agency mission statements.
* May be directed to coordinate with the Quality Management Department and the AdministrationDivision for staff assistance in the preparation for an audit.
* Reviews plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement.
* May be directed to provide oversight in submission of statistical data.
* Assures Consumer and Family Involvement:
* Educates staff in the benefits of resident and family involvement, levels of resident and familyinvolvement, types of resident and family involvement, nature of resident and family involvement, and issues of working with the resident and family.
* Develops a resident strategy for working with residents and families and develops activities that foster residence-resident and family cooperation and coordination.
* Assists in fostering the development of resident involvement committees.
* Promotes destigmatization and understanding of Mental Retardation/Developmental programs in local communities.
* Educates staff and residents on the importance of a constructive relationship with local elected officials, community boards, and community citizens.
* Cooperates with other organizations in development of understanding and interest participating in long range plans for mental retardation program development.
* Qualifications
* Bachelor’s degree or Master’s degree, preferably in a Human Services field

What Does A Resident Manager Do At Acacia Network

* Responsible for coordinating, implementing and evaluating individual program plans
* Supervise and monitor residential staff in completion of job responsibilities
* Implementation of all policies, procedures and programs in accordance with the OMRDD regulations
* Maintain individual and staff program records and trainings
* Participate in all necessary program planning meetings
* Attend and participate in agency standing committee, Incident and Human Rights Committee, trainings, and other out of the residence assigned duties
* Review and ensure accurate and timely submission of billing on a monthly basis
* Ensure that the physical plant is maintained and meets the regulatory requirements.
* Ensure all issues involving repair and maintenance are addressed as needed
* Must successfully complete and ensure that all staff receives required trainings
* Maintain all individuals financial ledger to ensure accuracy and that all monies are spent appropriately
* Review all incident reports as required under state and federal regulations and ensure all actions and follow-up are completed in a timely manner
* Communicate all relevant information to all residential/day habilitation staff and supervision verbally and in writing for the purpose of giving instruction, providing feedback, and adjusting work practices and maintaining coordination of services
* Be on call 24 hours, 7 days a week
* Must model and perform all aspects of individual programs plans, demonstrating techniques to residence staff
* Responsible for the orientation and training staff
* Maintain confidentiality at all times
* Safely operate agencies vehicle for residential appointments or any other individual needs which may require the utilization of the agency vehicle
* Responsible for the maintenance, use, and budgeting of the residence food and household and petty cash funds
* All other duties as requested by manager
* Here’s what we can offer you.
* You’d be making a difference in people’s lives, and we want to make a difference in yours.
* That’s why we offer perks like:
* A generous compensation package,** to attract (and keep) top talent like you
* Great health, disability, and life insurance plans,** to handle any of life’s unexpected curveballs
* Generous paid time off,** so you can recharge your batteries with friends and family
* A pension plan,** to help secure your financial future
* As a leader in the field of substance abuse services,
* Acacia Network promotes a drug free workplace.
* Acacia Network is an equal opportunity employer **that celebrates diversity**.
* No employment services or agencies need respond

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How To Become A Resident Manager

Although many employers prefer to hire college graduates, a high school diploma or equivalent is enough for some jobs. Some managers receive vocational training. Other managers must have a real estate license.


Many employers prefer to hire college graduates for property management positions, particularly for offsite positions dealing with a property’s finances or contract management. Employers also prefer to hire college graduates to manage residential and commercial properties. A bachelor’s or master’s degree in business administration, accounting, finance, real estate, or public administration is preferred for commercial management positions. Managers of commercial properties and those dealing with a property’s finances and contract management increasingly are finding that they need a bachelor’s or master’s degree in business administration, accounting, finance, or real estate management, especially if they do not have much practical experience.

Work Experience in a Related Occupation

Experience in real estate sales is a good background for onsite managers because real estate salespeople also show commercial properties to prospective tenants or buyers.

Licenses, Certifications, and Registrations

Real estate managers who buy or sell property must have a real estate license in the state in which they practice. In a few states, property and community association managers must also have a real estate license. Managers of public housing subsidized by the federal government must hold certifications.

Property, real estate, and community association managers working in Alaska, Colorado, California, Connecticut, Florida, Georgia, Illinois, Nevada, Virginia, and the District of Columbia are required to obtain professional credentials or licensure. Requirements vary by state, but many managers working in states without requirements still obtain designations to show competence and professionalism. BOMI International, the Community Associations Institute, the Institute of Real Estate Management, the National Association of Residential Property Managers, and the Community Association Managers International Certification Board all offer various designations, certifications, and professional development courses. Most states require recertification every 2 years.

In addition, employers may require managers to attend formal training programs from various professional and trade real estate associations. Employers send managers to these programs to develop their management skills and expand their knowledge of specialized fields, such as how to operate and maintain mechanical systems in buildings, how to improve property values, insurance and risk management, personnel management, business and real estate law, community association risks and liabilities, tenant relations, communications, accounting and financial concepts, and reserve funding. Managers also participate in these programs to prepare themselves for positions of greater responsibility in property management. With related job experience, completing these programs and receiving a satisfactory score on a written exam can lead to certification or the formal award of a professional designation by the sponsoring association. 


Many people begin property management careers as assistant managers, working closely with a property manager. In time, many assistants advance to property manager positions.

Some people start as onsite managers of apartment buildings, office complexes, or community associations. As they gain experience, they may advance to positions of greater responsibility. Those who excel as onsite managers often transfer to assistant offsite property manager positions, in which they gain experience handling a broad range of property management responsibilities.

The responsibilities and pay of property, real estate, and community association managers increase as these workers manage more and larger properties. Property managers are often responsible for several properties at a time. Some experienced managers open their own property management firms.

Important Qualities

Customer-service skills. Property, real estate, and community association managers must provide excellent customer service to keep existing clients and expand their business with new ones.

Interpersonal skills. Because property, real estate, and community association managers interact with people every day, they must have excellent interpersonal skills.

Listening skills. Property, real estate, and community association managers must listen to and understand residents and property owners in order to meet their needs.

Organizational skills. Property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties.

Problem-solving skills. Property, real estate, and community association managers must be able to mediate disputes or legal issues between residents, homeowners, or board members.

Speaking skills. Property, real estate, and community association managers must understand leasing or rental contracts and must be able to clearly explain the materials and answer questions raised by a resident or group of board members.

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Resident Manager jobs

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Resident Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • German

  • Arabic

  • Swedish

  • Japanese

  • Romanian

  • Hindi

  • Turkish

  • Russian

  • Albanian

  • Dakota

  • Carrier

  • Tagalog

  • Croatian

  • Portuguese

  • Greek

  • Czech

  • Urdu

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Real Resident Manager Salaries

Job Title Company Location Start Date Salary
Resident Manager Oregon Resources Corporation Coos Bay, OR Jun 01, 2012 $200,000
Resident Manager The Boeing Company Kent, WA May 12, 2016 $173,098 -
Resident Manager The Boeing Company Kent, WA Jan 15, 2015 $157,893 -
Resident Manager The Boeing Company Kent, WA Feb 01, 2013 $150,300 -
Resident Manager The Boeing Company Kent, WA Feb 01, 2011 $150,000 -
Resident Manager SMB Management LLC Miami Beach, FL Apr 25, 2015 $124,800
Gsps Resident Manager Inmarsat, Inc. King of Prussia, PA Dec 02, 2011 $121,139 -
Resident Manager MDM Brickell Hotel Group, Ltd. Miami, FL Jun 15, 2013 $100,000
Resident Manager Met II Hotel, LLC Miami, FL Jun 15, 2013 $100,000
Resident Manager Tanota Development, LLC Jan 08, 2016 $100,000
Resident Manager Gallows Point Management Company, Inc. Jan 02, 2010 $85,000
Residence Manager Exclusive Resorts New York, NY Jul 09, 2016 $84,926
Resident Engieering Manager, Continious Improvemen TRW Automotive, Inc. Sevierville, TN Oct 01, 2012 $84,500
Residence Manager Exclusive Resorts LLC New York, NY Jan 10, 2016 $82,400
Resident Manager Met II Hotel, LLC Miami, FL Jun 15, 2010 $80,000
Residence Manager W R Timken Jr Canton, OH Feb 01, 2010 $80,000
Residence Manager Exclusive Resorts LLC New York, NY Oct 01, 2013 $77,250
Residence Manager Exclusive Resorts LLC New York, NY Oct 01, 2010 $75,000
Co-Resident Manager Auberge Resorts, LLC Telluride, CO Nov 28, 2011 $70,000
Resident Standardization Manager Pas USA Inc. Washington, NC Apr 01, 2015 $63,412
Nuclear Magnetic Residence Manager Medical University of South Carolina Charleston, SC Oct 01, 2012 $63,253
Residence Manager Exclusive Resorts, LLC Truckee, CA Nov 01, 2010 $56,967 -
Co-Resident Manager Auberge Resorts, LLC Telluride, CO Mar 18, 2011 $54,787 -
Residence Manager Crossroads Counseling & Training Services Fairbanks, AK Oct 05, 2012 $47,400
Resident Manager G.A.P. Activity Project Na Inc. Jersey City, NJ Apr 01, 2015 $45,000
Resident Manager G.A.P. Activity Project Na Inc. Jersey City, NJ Sep 09, 2014 $45,000
Resident Manager Golden Years Enterprises, Inc. Snohomish, WA Oct 01, 2009 $45,000

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Top Skills for A Resident Manager


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Top Resident Manager Skills

  1. Vacant Units
  2. Safe Environment
  3. Supervise
You can check out examples of real life uses of top skills on resumes here:
  • Performed inspections on vacant units when owners were gone for season.
  • Work closely with the individuals to ensure that they are learning and working towards their goals while maintaining a safe environment.
  • Mentored and supervised girls to find jobs, counseling, health care, financial services to continue successfully in life.
  • Delivered excellent customer service and ensured total satisfaction by promptly addressing and resolving customer needs and concerns.
  • Ensured pets are kept under control, as well as the reduction of noise and occupancy levels are within legal limits.

Top Resident Manager Employers

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