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Become A Resident Manager

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Working As A Resident Manager

  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work
  • Unpleasant/Angry People

  • Mostly Sitting

  • $63,800

    Average Salary

What Does A Resident Manager Do

Property, real estate, and community association managers take care of the many aspects of residential, commercial, or industrial properties. They make sure the property is well maintained, has a nice appearance, operates smoothly, and preserves its resale value.

Duties

Property, real estate, and community association managers typically do the following:

  • Meet with prospective renters and show them properties
  • Discuss the lease and explain the terms of occupancy or ownership
  • Collect monthly fees from tenants or individual owners
  • Inspect all building facilities, including the grounds and equipment
  • Arrange for new equipment or repairs as needed
  • Pay bills or delegate bill payment for such expenditures as taxes, insurance, payroll, and maintenance
  • Contract for trash removal, maintenance, landscaping, security, and other services
  • Investigate and settle complaints, disturbances, and violations
  • Keep records of rental activity and owner requests
  • Prepare budgets and financial reports
  • Comply with anti-discrimination laws when renting or advertising, such as the Americans with Disabilities Act, the Federal Fair Housing Amendment Act, and local fair housing laws

When owners of homes, apartments, office buildings, or retail or industrial properties lack the time or expertise needed for the day-to-day management of their real estate properties, they often hire a property or real estate manager or a community association manager. Managers are employed either directly by the owner or indirectly through a contract with a property management firm.

The following are examples of types of property, real estate, and community association managers:

Property and real estate managers oversee the operation of income-producing commercial or residential properties and ensure that real estate investments achieve their expected revenues. They handle the financial operations of the property, making certain that rent is collected and that mortgages, taxes, insurance premiums, payroll, and maintenance bills are paid on time. They may oversee financial statements, and periodically report to the owners on the status of the property, occupancy rates, expiration dates of leases, and other matters. When vacancies occur, property managers may advertise the property or hire a leasing agent to find a tenant. They may also suggest to the owners what rent to charge.

Community association managers work on behalf of homeowner or community associations to manage the communal property and services of condominiums, cooperatives, and planned communities. Usually hired by a volunteer board of directors of the association, they manage the daily affairs and supervise the maintenance of property and facilities that the homeowners use jointly through the association. Like property managers, community association managers collect monthly fees, prepare financial statements and budgets, negotiate with contractors, and help to resolve complaints. Community association managers also help homeowners and non-owner residents comply with association rules and regulations.

Onsite property managers are responsible for the day-to-day operation of a single property, such as an apartment complex, an office building, or a shopping center. To ensure that the property is well maintained, onsite managers routinely inspect the grounds, facilities, and equipment to determine whether maintenance or repairs are needed. They meet with current tenants to handle requests for repairs or to resolve complaints. They also meet with prospective tenants to show vacant apartments or office space. In addition, onsite managers enforce the terms of rental or lease contracts along with an association’s governing rules. They make sure that tenants pay their rent on time, follow restrictions on parking or pets, and follow the correct procedures when the lease is up. Other important duties of onsite managers include keeping accurate, up-to-date records of income and expenditures from property operations and submitting regular expense reports to the senior-level property manager or the owner(s).

Real estate asset managers plan and direct the purchase, sale, and development of real estate properties on behalf of businesses and investors. They focus on long-term strategic financial planning, rather than on the day-to-day operations of the property. In deciding to acquire property, real estate asset managers consider several factors, such as property values, taxes, zoning, population growth, transportation, and traffic volume and patterns. Once a site is selected, they negotiate contracts to buy or lease the property on the most favorable terms. Real estate asset managers review their company’s real estate holdings periodically and identify properties that are no longer financially profitable. They then negotiate the sale of the properties or arrange for the end of leases.

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How To Become A Resident Manager

Although many employers prefer to hire college graduates, a high school diploma or equivalent is enough for some jobs. Some managers receive vocational training. Other managers must have a real estate license.

Education

Many employers prefer to hire college graduates for property management positions, particularly for offsite positions dealing with a property’s finances or contract management. Employers also prefer to hire college graduates to manage residential and commercial properties. A bachelor’s or master’s degree in business administration, accounting, finance, real estate, or public administration is preferred for commercial management positions. Managers of commercial properties and those dealing with a property’s finances and contract management increasingly are finding that they need a bachelor’s or master’s degree in business administration, accounting, finance, or real estate management, especially if they do not have much practical experience.

Work Experience in a Related Occupation

Experience in real estate sales is a good background for onsite managers because real estate salespeople also show commercial properties to prospective tenants or buyers.

Licenses, Certifications, and Registrations

Real estate managers who buy or sell property must have a real estate license in the state in which they practice. In a few states, property and community association managers must also have a real estate license. Managers of public housing subsidized by the federal government must hold certifications.

Property, real estate, and community association managers working in Alaska, Colorado, California, Connecticut, Florida, Georgia, Illinois, Nevada, Virginia, and the District of Columbia are required to obtain professional credentials or licensure. Requirements vary by state, but many managers working in states without requirements still obtain designations to show competence and professionalism. BOMI International, the Community Associations Institute, the Institute of Real Estate Management, the National Association of Residential Property Managers, and the Community Association Managers International Certification Board all offer various designations, certifications, and professional development courses. Most states require recertification every 2 years.

In addition, employers may require managers to attend formal training programs from various professional and trade real estate associations. Employers send managers to these programs to develop their management skills and expand their knowledge of specialized fields, such as how to operate and maintain mechanical systems in buildings, how to improve property values, insurance and risk management, personnel management, business and real estate law, community association risks and liabilities, tenant relations, communications, accounting and financial concepts, and reserve funding. Managers also participate in these programs to prepare themselves for positions of greater responsibility in property management. With related job experience, completing these programs and receiving a satisfactory score on a written exam can lead to certification or the formal award of a professional designation by the sponsoring association. 

Advancement

Many people begin property management careers as assistant managers, working closely with a property manager. In time, many assistants advance to property manager positions.

Some people start as onsite managers of apartment buildings, office complexes, or community associations. As they gain experience, they may advance to positions of greater responsibility. Those who excel as onsite managers often transfer to assistant offsite property manager positions, in which they gain experience handling a broad range of property management responsibilities.

The responsibilities and pay of property, real estate, and community association managers increase as these workers manage more and larger properties. Property managers are often responsible for several properties at a time. Some experienced managers open their own property management firms.

Important Qualities

Customer-service skills. Property, real estate, and community association managers must provide excellent customer service to keep existing clients and expand their business with new ones.

Interpersonal skills. Because property, real estate, and community association managers interact with people every day, they must have excellent interpersonal skills.

Listening skills. Property, real estate, and community association managers must listen to and understand residents and property owners in order to meet their needs.

Organizational skills. Property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties.

Problem-solving skills. Property, real estate, and community association managers must be able to mediate disputes or legal issues between residents, homeowners, or board members.

Speaking skills. Property, real estate, and community association managers must understand leasing or rental contracts and must be able to clearly explain the materials and answer questions raised by a resident or group of board members.

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Resident Manager jobs

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Resident Manager Demographics

Gender

Female

58.9%

Male

39.0%

Unknown

2.0%
Ethnicity

White

80.8%

Hispanic or Latino

10.5%

Asian

6.5%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

57.8%

French

10.6%

Italian

4.3%

German

4.3%

Arabic

3.1%

Swedish

1.9%

Japanese

1.9%

Romanian

1.2%

Hindi

1.2%

Turkish

1.2%

Russian

1.2%

Albanian

1.2%

Dakota

1.2%

Carrier

1.2%

Tagalog

1.2%

Croatian

1.2%

Portuguese

1.2%

Greek

1.2%

Czech

1.2%

Urdu

1.2%
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Resident Manager Education

Schools

University of Phoenix

17.7%

Liberty University

8.1%

Michigan State University

7.5%

Ashford University

6.0%

Ohio State University

4.5%

Onondaga Community College

4.5%

Western Michigan University

4.5%

Cornell University

4.2%

Kaplan University

4.2%

Grand Canyon University

4.2%

University of North Dakota

3.9%

Mohawk Valley Community College

3.9%

Capella University

3.9%

Walden University

3.6%

Strayer University

3.6%

Fordham University

3.3%

Central Washington University

3.3%

Western Washington University

3.0%

Casper College

3.0%

University of Houston

3.0%
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Majors

Business

25.1%

Psychology

11.2%

Criminal Justice

7.1%

Social Work

5.5%

Management

5.2%

Human Services

4.9%

Nursing

4.7%

Hospitality Management

3.8%

Accounting

3.8%

Communication

3.5%

Liberal Arts

3.4%

Sociology

3.1%

Health Care Administration

3.1%

Education

2.9%

Real Estate

2.8%

School Counseling

2.0%

Marketing

2.0%

English

2.0%

General Studies

1.9%

Political Science

1.9%
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Degrees

Bachelors

32.6%

Other

29.9%

Masters

15.8%

Associate

12.0%

Certificate

5.6%

Doctorate

2.2%

Diploma

1.3%

License

0.7%
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Real Resident Manager Salaries

Job Title Company Location Start Date Salary
Resident Manager Oregon Resources Corporation Coos Bay, OR Jun 01, 2012 $200,000
Resident Manager The Boeing Company Kent, WA May 12, 2016 $173,098 -
$200,000
Resident Manager The Boeing Company Kent, WA Jan 15, 2015 $157,893 -
$180,000
Resident Manager The Boeing Company Kent, WA Feb 01, 2013 $150,300 -
$190,000
Resident Manager The Boeing Company Kent, WA Feb 01, 2011 $150,000 -
$165,000
Resident Manager SMB Management LLC Miami Beach, FL Apr 25, 2015 $124,800
Gsps Resident Manager Inmarsat, Inc. King of Prussia, PA Dec 02, 2011 $121,139 -
$133,000
Resident Manager MDM Brickell Hotel Group, Ltd. Miami, FL Jun 15, 2013 $100,000
Resident Manager Met II Hotel, LLC Miami, FL Jun 15, 2013 $100,000
Resident Manager Tanota Development, LLC Jan 08, 2016 $100,000
Resident Manager Gallows Point Management Company, Inc. Jan 02, 2010 $85,000
Residence Manager Exclusive Resorts New York, NY Jul 09, 2016 $84,926
Residence Manager Exclusive Resorts LLC New York, NY Jan 10, 2016 $82,400
Residence Manager W R Timken Jr Canton, OH Feb 01, 2010 $80,000
Resident Manager Met II Hotel, LLC Miami, FL Jun 15, 2010 $80,000
Residence Manager Exclusive Resorts LLC New York, NY Oct 01, 2013 $77,250
Residence Manager Exclusive Resorts LLC New York, NY Oct 01, 2010 $75,000
Co-Resident Manager Auberge Resorts, LLC Telluride, CO Nov 28, 2011 $70,000
Co-Resident Manager Auberge Resorts, LLC Telluride, CO Nov 30, 2011 $70,000
Resident Standardization Manager Pas USA Inc. Washington, NC Apr 01, 2015 $63,412
Nuclear Magnetic Residence Manager Medical University of South Carolina Charleston, SC Oct 01, 2012 $63,253
Resident Care Manager Garden Grove Medical Investors, Ltd. Garden Grove, CA Oct 01, 2011 $62,631
Residence Manager Exclusive Resorts, LLC Truckee, CA Nov 01, 2010 $56,967 -
$85,001
Co-Resident Manager Auberge Resorts, LLC Telluride, CO Mar 18, 2011 $54,787 -
$75,000
Residence Manager Crossroads Counseling & Training Services Fairbanks, AK Oct 05, 2012 $47,400
Resident Manager G.A.P. Activity Project Na Inc. Jersey City, NJ Sep 09, 2014 $45,000
Resident Manager G.A.P. Activity Project Na Inc. Jersey City, NJ Apr 01, 2015 $45,000

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Top Skills for A Resident Manager

VacantUnitsSafeEnvironmentSuperviseCustomerServiceOccupancyResidentialFacilityRentCollectionPropertyManagementMaintenanceStaffDailyOperationsBankDepositsStaffMembersMonthlyReportsProspectiveTenantsStaffMeetingsHUDRentPaymentsUnitApartmentDirectCareStaffDailyLiving

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Top Resident Manager Skills

  1. Vacant Units
  2. Safe Environment
  3. Supervise
You can check out examples of real life uses of top skills on resumes here:
  • Performed inspections on vacant units when owners were gone for season.
  • Work closely with the individuals to ensure that they are learning and working towards their goals while maintaining a safe environment.
  • Mentored and supervised girls to find jobs, counseling, health care, financial services to continue successfully in life.
  • Delivered excellent customer service and ensured total satisfaction by promptly addressing and resolving customer needs and concerns.
  • Ensured pets are kept under control, as well as the reduction of noise and occupancy levels are within legal limits.

Top Resident Manager Employers

Resident Manager Videos

A Day in My Life as a Resident Manager

What Experience do I Need To Become a Resident Manager?

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