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Resident manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Hans Schmidt Ph.D.,

Pieter Van Der Have

Below we've compiled a list of the most critical resident manager skills. We ranked the top skills for resident managers based on the percentage of resumes they appeared on. For example, 10.2% of resident manager resumes contained resident care as a skill. Continue reading to find out what skills a resident manager needs to be successful in the workplace.

15 resident manager skills for your resume and career

1. Resident Care

Here's how resident managers use resident care:

Initiated development of resident care manager position which promoted positive care transitions by performing off site referral visits to potential admissions.
Completed daily clinical and environmental rounds to evaluate resident care being provided and report significant events.

2. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how resident managers use cpr:

Certified in Medication administration, first aid, SCIP-R crisis intervention, and CPR.
Administered medication and trained in CPR and First Aid.

3. Medication Administration

Here's how resident managers use medication administration:

Reviewed daily medication administration records, worked with the pharmacy for medication changes and monitored hardware safety used by the residents.
Review medication administration log for any unnecessary medications, appropriate diagnosis for medications, and any contraindications.

4. Developmental Disabilities

Here's how resident managers use developmental disabilities:

Provided management and oversight of community residence providing 24-hour staff support and supervision for seven individuals with intellectual and developmental disabilities.
Directed operational activities of various apartment homes, sheltering adults with developmental disabilities and mental health disorders at multiple sites.

5. Crisis Intervention

Here's how resident managers use crisis intervention:

Reported all accidents, injuries and behavioral incidents in writing to supervisor and conducted appropriate crisis intervention.
Initiated crisis intervention, supportive counseling and case management for mentally ill residents.

6. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how resident managers use property management:

Managed all operational procedures and performed property management services for a large, fully furnished temporary residential apartment complex.
Work with directly with Property Management Company to ensure all maintenance and repairs are completed accurately and timely.

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7. MDS

Minimum Data Set or MDS refers to a standardized assessment tool used in Medicare and Medicaid-certified nursing facilities. It assists social services specialists with developing, organizing, and conducting programs to resolve and prevent problems relevant to substance abuse, human relations, or dependent care.

Here's how resident managers use mds:

Complete the planning, scheduling and revising of the MDS, including the implementation of CAA's and Triggers.
Oversee completion of non-nursing sections of MDS assessment by Social services, Activities.

8. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how resident managers use mental health:

Provided supportive mental health counseling to clients demonstrating difficulty in coping, poor frustration tolerance, anger management and personality disorders.
Developed appropriate working relationships with other mental health, social service, rehabilitation agencies and the community.

9. OPWDD

Here's how resident managers use opwdd:

Maintained and reviewed incident reports and took appropriate actions according to department policy and OPWDD regulations.
Coordinate the programs daily activities, staffing and documentation ensuring compliance with Agency policies and procedures as well as OPWDD regulations.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how resident managers use payroll:

Monitored budget, payroll records, and reviewed financial transactions to ensure expenditures were authorized and budgeted.
Managed Busy Call Center Environment Created/Produced monthly spread sheets for monthly reporting Payroll Staff Schedules

11. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how resident managers use incident reports:

Complete incident reports and participant of internal incident review committee.
Reported all resident accidents and wrote required incident reports.

12. Yardi

Yardi is a tech company that creates solutions for land management and real estate firms of all sizes. Land security, marketing, industrial applications, elder care, and finances are also covered by the company's tech suites. Yardi offers customised land management tools and wealth management applications for all commercial property verticals, giving owners, developers, buyers, and other stakeholders access to data tailored to their individual needs.

Here's how resident managers use yardi:

Rent collections: All aspects of rent to include notices of rent change, watching YARDI for credits or balances.
Updated tenant information using Yardi software.

13. Residential Facility

Here's how resident managers use residential facility:

Managed a residential facility of 12 developmental and intellectual disabled individuals living in studio apartment.
Patrolled premises of residential facility to prevent intrusion and ensure security.

14. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how resident managers use state regulations:

Manage the daily operations of the Assisted Living Community within parameters of established budgets, policies/procedures and state regulations.
Created new system for recording client activity and logging medication to ensure compliance with California state regulations.

15. Background Checks

Here's how resident managers use background checks:

Processed applications for residency including reviewing employment, conducted credit and background checks.
Background checks, employment verification and rental history verification.

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What skills help Resident Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on resident manager resumes?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

It is important to have a wide range of communication skills -from effectively participating in and leading meetings to write in style appropriate for the setting to media productions skills. When people move into the "manager" role, of course, this entails having developed a broad awareness of the culture at that particular organization and the skills needed to lead a group of people. So, really, skills related to communication touch on a wide range of job functions and responsibilities.

What soft skills should all resident managers possess?

Pieter Van Der Have

Chair, Construction and Building Sciences (CBS), Program Coordinator & Instructor, Facilities Management Programs, Weber State University

People skills are always important but have to be tempered by legal and fiscal accountabilities. In many cases, the p.m. may end up being a project manager responsible for managing contracts and contractors.

What hard/technical skills are most important for resident managers?

Pieter Van Der Have

Chair, Construction and Building Sciences (CBS), Program Coordinator & Instructor, Facilities Management Programs, Weber State University

Up-to-date computer skills are certainly desirable. I don't necessarily recommend that a p.m. have plumbing or electrical skills, though a general understanding of building systems could frequently be very useful.

What resident manager skills would you recommend for someone trying to advance their career?

Dr. Jeannette Kindred Ph.D.

Professor of Communication, Eastern Michigan University

Networking! And by that I do not mean learn how to "schmooze" to get a job. Networking should be looked at as a lifelong mindset, and should be authentic. No matter where you are in your career, ask what can you do to enlarge your network and more importantly, how can you give to your network? The Forbes article "Lose the Schmooze: Seven Ways to Make Networking Genuine" offers some wonderful advice. I have my capstone students read it every semester.
(Forbes)

Students can enhance their networks online (via LinkedIn for example) and also through joining professional organizations and attending networking and other in person events. In the pandemic, however, this may not be possible. Students can still maintain an online presence and join professional organizations connected to their majors, and start to build connections. These organizations may even be offering virtual events in 2021.

What type of skills will young resident managers need?

Elizabeth B. Rogers

Academic Support Specialist and Instructor of Communication Studies, Huntingdon College

Adpatilbilty. It has become apparent now, maybe more than ever, that employees are expected to do their jobs well, no matter where they are completing their tasks. New job candidates will need to show with concrete evidence that they can adapt in situations that are new or uncommon. Many recent graduates can use their transition from traditional to remote learning as significant evidence of their ability to adapt. Many students thought they were going home for a few weeks in March and then spent the rest of the spring semester online. What changes did you make when the school went virtual that helped you succeed? How did you ensure you not only got your work done but also took care of yourself? What did you learn about yourself, your habits? Many students survived a tough transition, and that is something not only to applaud but use when you are selling yourself to potential employers in interviews. Employers want to know you will adapt, so be ready to tell them how you adapted during your experience with pandemic learning.

Teamwork. You must work as part of a team. However now, consider not only traditional teams but also virtual teams. I can tell you when my teaching and staff role got moved fully online last March, I relied on my team more than ever before. I work in a team environment every day, but when virtual was all we knew, teamwork became vital for not only my success but the success of my students, co-workers, and ultimately the institution. I know students hate group projects, but group projects are the closest things to the "real" workforce some students experience. Take group work seriously so you can learn how to excel in a group setting. How do you work in a team (both traditionally and virtually)? Are you reliable? Are you a leader or a follower (both are great)? Do you manage your time wisely so you can brainstorm, work, and revise? Being part of a team was always part of the workforce, so be ready to work in teams traditionally and virtually.

Technology skills. As I am sure many of you have seen, technology is becoming an extension of all work types now. It is not enough now to say you can work the Microsoft Office Suite and can type quickly. Companies need to know that you can manage technology in real ways, especially when you are not in the office. I would suggest students take an entry-level computer class at their organization as an elective, at the very least, to have some traditional training in all things tech. If your institution does not offer computer courses, I would suggest taking a free online course to earn a certificate of some kind. Students want to list real, tangible, and legitimate computer knowledge on their resumes to make them competitive.

Do you want to know more?

List of resident manager skills to add to your resume

The most important skills for a resident manager resume and required skills for a resident manager to have include:

Resident Care
CPR
Medication Administration
Developmental Disabilities
Crisis Intervention
Property Management
MDS
Mental Health
OPWDD
Payroll
Incident Reports
Yardi
Residential Facility
State Regulations
Background Checks
Front Desk

Evictions
Resident Relations
Federal Regulations
Patient Care
Building Maintenance
Staff Training
Bank Deposits
Conflict Resolution
Rent Payments
Meal Preparation
Rent Collection
HUD
Medical Appointments
Occupancy Rate
ADL
Property Maintenance

Vacant Apartments
Resident Retention
Management Company
Yardi Voyager
Unit Apartment
Apartment Community
General Maintenance
Emergency Situations
HVAC
House Maintenance
Tenant Issues
Tenant Complaints
Tenant Relations
Maintenance Issues
Rental Agreements
Stoves

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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