What does a resident manager do?
A resident manager's role focuses on maintaining and supervising residential and rental properties, even hotels. Typically an in-house employee, it is a resident manager's responsibility to oversee all maintenance operations to ensure that the property is at optimal condition, assess staff's performance, prepare and manage budgets, and produce progress reports for the company or property owner. They mostly respond to inquiries from guests or tenants, even processing payments when necessary. Moreover, a resident manager may address issues and concerns, providing corrective measures while adhering to the policies and standards.
Resident manager responsibilities
Here are examples of responsibilities from real resident manager resumes:
- Achieve low turnover and evictions by instituting consistent move-in compliance criteria.
- Manage resident and facility accounts, budgets, social security applications, and Medicare and Medicaid benefits.
- Monitor and maintain patient charts including, MDS per state, federal regulations along with facility policies and procedures.
- Maintain and review incident reports and take appropriate actions according to department policy and OPWDD regulations.
- Experience in Onesite system software.
- Collect and post rent into YARDI.
- Form processing and file prep from YARDI.
- Attend bi-yearly ISP meetings for all the individuals.
- Ensure all OMRDD and OSHA policies are observed and adhere to.
- Oversee the MDS process to ensure they are complete in timely manner.
- Provide guidance in program participants' life condition issues and strategies for their successful rehabilitation process.
- Attend, participate, monitor, and review all team meetings including IDT, ISP, and clinical meetings.
- Coordinate the continuing education for staff, CPR certification, body mechanics, privacy issues, and resident rights, etc.
- Provide oversight of nursing staff regarding communication with physician.
- Develop staff schedules to ensure maximum coverage while remaining within budget payroll.
Resident manager skills and personality traits
We calculated that 10% of Resident Managers are proficient in Resident Care, CPR, and Medication Administration. They’re also known for soft skills such as Customer-service skills, Listening skills, and Organizational skills.
We break down the percentage of Resident Managers that have these skills listed on their resume here:
- Resident Care, 10%
Initiated development of resident care manager position which promoted positive care transitions by performing off site referral visits to potential admissions.
- CPR, 8%
Certified in Medication administration, first aid, SCIP-R crisis intervention, and CPR.
- Medication Administration, 7%
Reviewed daily medication administration records, worked with the pharmacy for medication changes and monitored hardware safety used by the residents.
- Developmental Disabilities, 6%
Provided management and oversight of community residence providing 24-hour staff support and supervision for seven individuals with intellectual and developmental disabilities.
- Crisis Intervention, 5%
Reported all accidents, injuries and behavioral incidents in writing to supervisor and conducted appropriate crisis intervention.
- Property Management, 5%
Managed all operational procedures and performed property management services for a large, fully furnished temporary residential apartment complex.
"resident care," "cpr," and "medication administration" are among the most common skills that resident managers use at work. You can find even more resident manager responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for a resident manager to have is customer-service skills. Their role and responsibilities require that "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." Resident managers often use customer-service skills in their day-to-day job, as shown by this real resume: "lead a team of 30 individuals to perform daily operations and procedures for a 400 guest residential facility. "
Listening skills. Another essential skill to perform resident manager duties is listening skills. Resident managers responsibilities require that "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." Resident managers also use listening skills in their role according to a real resume snippet: "communicated with boss and tenants about maintenance issues. "
Organizational skills. This is an important skill for resident managers to perform their duties. For an example of how resident manager responsibilities depend on this skill, consider that "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a resident manager: "provided organizational oversight for all on-site youth providing agencies. ".
Problem-solving skills. For certain resident manager responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a resident manager rely on this skill, as "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." For example, this snippet was taken directly from a resume about how this skill applies to what resident managers do: "experience in onsite system and proficient in jenark, property solution, yardi, amsi, and mri. "
Communication skills. Another crucial skill for a resident manager to carry out their responsibilities is "communication skills." A big part of what resident managers relies on this skill, since "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." How this skill relates to resident manager duties can be seen in an example from a resident manager resume snippet: "selected accomplishments: developed ongoing communication with state and federal parole and probation officers including emergency situations"
Interpersonal skills. Lastly, "interpersonal skills" is an important element of what a resident manager does. Resident manager responsibilities require this skill because "property, real estate, and community association managers interact with different types of people every day." This resume example highlights how resident manager duties rely on this skill: "utilized conflict management, and interpersonal communication skills to manage legal disputes, resolve tenant complaints, and noncompliance issues. "
The three companies that hire the most resident managers are:
- The Salvation Army41 resident managers jobs
- Marquis Companies27 resident managers jobs
- Cortland26 resident managers jobs
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Compare different resident managers
Resident manager vs. Property administrator
A property administrator is responsible for performing administrative and clerical duties for real estate and property companies. Property administrators coordinate with prospective clients to inform them about the property and offers tours to give a better view of the location. They assist in preparing contracts, processing documents, administering payments, and resolving rent discrepancies. A property administrator also handles calls for regular maintenance of the property, ensuring the safety and security of the premises and negotiating maintenance services with contractors.
While similarities exist, there are also some differences between resident managers and property administrator. For instance, resident manager responsibilities require skills such as "resident care," "cpr," "medication administration," and "developmental disabilities." Whereas a property administrator is skilled in "customer service," "office equipment," "administrative functions," and "budget preparation." This is part of what separates the two careers.
Property administrators really shine in the real estate industry with an average salary of $42,458. Comparatively, resident managers tend to make the most money in the internet industry with an average salary of $53,747.On average, property administrators reach similar levels of education than resident managers. Property administrators are 0.6% less likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Resident manager vs. Leasing professional
A Leasing Professional is responsible for handling and coordinating with potential tenants for rental purposes. Leasing Professionals discuss the leasing terms and agreements with the clients, conduct property inspections, and identify possible repairs and renovations. They also evaluate the current market performance to negotiate pricing and payment procedures. A Leasing Professional must have excellent communication and organizational skills, especially in processing lease documents efficiently, responding to clients' inquiries and concerns, and adhering to state regulations and policies.
In addition to the difference in salary, there are some other key differences worth noting. For example, resident manager responsibilities are more likely to require skills like "resident care," "cpr," "medication administration," and "developmental disabilities." Meanwhile, a leasing professional has duties that require skills in areas such as "customer service," "property tours," "work ethic," and "telephone calls." These differences highlight just how different the day-to-day in each role looks.
Leasing professionals earn a lower average salary than resident managers. But leasing professionals earn the highest pay in the finance industry, with an average salary of $35,035. Additionally, resident managers earn the highest salaries in the internet with average pay of $53,747 annually.Average education levels between the two professions vary. Leasing professionals tend to reach similar levels of education than resident managers. In fact, they're 4.9% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Resident manager vs. Leasing consultant
A Leasing Consultant specializes in helping property owners secure tenants for their rental properties. Most of the responsibilities include coordinating with landlords to find suitable occupants, posting rental notices and advertisements on various platforms, and monitor the quality of every rental property. Furthermore, Leasing Consultants must ensure that the tenants will be able to uphold the leasing agreements by screening potential applications through particular requirements, evaluating and verifying the applicant's documentation, and negotiating the contract terms.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a resident manager is likely to be skilled in "resident care," "cpr," "medication administration," and "developmental disabilities," while a typical leasing consultant is skilled in "customer service," "data entry," "product knowledge," and "phone calls."
Leasing consultants earn the best pay in the finance industry, where they command an average salary of $33,561. Resident managers earn the highest pay from the internet industry, with an average salary of $53,747.When it comes to education, leasing consultants tend to earn similar degree levels compared to resident managers. In fact, they're 4.3% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Resident manager vs. Property management assistant
Property management assistants are professionals who are responsible for providing support functions to the management team that handles residential or commercial properties. These assistants are required to interview prospective residents while helping new residents with moving in while scheduling their service requests. They must prepare all the correspondence for property owners such as utility change-overs and lease contracts. Property management assistants must also collaborate with their property managers to ensure prudent rent collections from their tenants.
Types of resident manager
Updated January 8, 2025
