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Become A Resident Services Director

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Working As A Resident Services Director

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $95,260

    Average Salary

What Does A Resident Services Director Do At Brookdale Senior Living

* Assist residents in identifying appropriate resources in order to maintain their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services
* Develop, oversee, market and coordinate community resident services programs
* Monitor and oversee any outside care providers working at the community
* Coordinate new resident orientation processes to ensure a smooth transition and appropriate socialization activities
* Communicate on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents

What Does A Resident Services Director Do At American Society of Health-System Pharmacists

* Recommends and executes office work goals, objectives and strategies.
* Champions and monitors the annual goals for ASO.
* Recommends and executes corporate and/or operating policies, practices and procedures for ASO.
* Administers established operating policies, procedures, and practices to help ensure compliance within the assigned division.
* Participates in the preparation of the annual operating budget for ASO along with the Vice President, Accreditation Services.
* Monitors and controls actual performance against the annual budget for an assigned division.
* Recommends staffing levels and an organizational structure for assigned area within ASO.
* Recommends personnel actions affecting subordinate employees within ASO.
* Responsible for setting employee performance objectives, conducting performance reviews and recommending pay actions for direct reports.
* Major Job Duties and Responsibilities*:
* Manages ASHP's domestic residency accreditation services and leads the association s interface with the Commission on Credentialing in ensuring high quality in accredited residency programs.
* Leads and implements ASHP s domestic residency accreditation activities to ensure high quality in accredited residency programs.
* Participates in Continuous Quality Improvement (CQI) activities with respect to the quality and cost of residency accreditation operations.
* Assertively builds and maintains a constructive interface between residency accreditation activities and other ASHP programs designed to advance health-system pharmacy practice.
* Demonstrates knowledge and understanding of credentialing and competency-assessment and maintenance issues in health care and in pharmacy.
* Leverages technology and automated systems to optimize departmental and accreditation processes.
* Serves as Secretary to the ASHP Commission on Credentialing (COC).
* Coordinates the commission s development of major ASHP policies and accreditation standards related to residency accreditation.
* Participates constructively in ASHP policy, advocacy and programmatic efforts with respect to pharmacy workforce-development issues.
* Maintains a constructive link between COC and the ASHP Council on Education and Workforce Development in this regard.
* Performs other duties as assigned

What Does A Resident Services Director Do At Erickson Living

* include the following.
* Other duties may be assigned.
* Conducts admission assessments of potential residents and makes recommendations for appropriate placement to the Admissions Committee.
* Provides support to prospective residents and their families as part of the admission process.
* Develops referral network within the community for available services; makes appropriate referrals and consults with other professional services as indicated.
* Collects and maintains current information on community resources.
* Continues to enhance professional skills through ongoing education, in-service, leadership training, professional coursework, etc.
* Maintains records and ID pictures on all residents and keeps Social Work department informed on status of residents and move-in dates.
* Compiles and submits to Resident Life Manager statistical data collected during the interview process in report form on a monthly and annual basis.
* Attends marketing events, such as luncheons, and documents prospective residents’ health concerns or obvious needs.
* Attends monthly Social Work Department meetings, weekly Sales and Admissions Committee meetings, and other community meetings as appropriate.
* Participates in the development of the evaluation/screening tool and assists with data collection.
* Acts as an informative consultant to all other EL Communities regarding the screening process and use of PRI documents.
* Coordinates screening schedule appointments with the IL Social Workers’ schedule and sales office needs.
* Distributes lists of scheduled appointments to the appropriate staff on a weekly basis and an overview on a monthly basis.

What Does A Resident Services Director Do At Richmond Redevelopment & Housing Authority

Manage the hiring, deployment, development and evaluation of all supportive services staff

What Does A Resident Services Director Do At Renaissance Senior Living of Vero Beach

Resident Health and Wellness

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How To Become A Resident Services Director

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.


A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Resident Services Director jobs

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Resident Services Director Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Russian

  • French

  • Yoruba

  • Kazakh

  • Chinese

  • Mandarin

  • Armenian

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Resident Services Director

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Resident Services Director Education

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Top Skills for A Resident Services Director


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Top Resident Services Director Skills

  1. Facility
  2. Procedures
  3. Resident Care
You can check out examples of real life uses of top skills on resumes here:
  • Managed resident and facility accounts, budgets, social security applications, and Medicare and Medicaid benefits.
  • Developed Operational Policies and Procedures for Materials Management and Resident Services.
  • Oversee all medical management to ensure resident care is within state and community guidelines.
  • Provided direct supervision of resident care staff.
  • Trained new employees on all procedures of Places Properties in order to maximize the quality of customer service and efficiency.

Top Resident Services Director Employers

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Resident Services Director Videos

A day in the life of a general pediatrics resident at Nationwide Children's Hospital