Resident services directors are responsible for helping clients with the lease and move-in processes. They generally work in an assisted living environment and are in charge of overseeing current residents and staff. They also ensure all health and safety standards are being met and may be in charge of implementing programs that ensure the emotional, physical, and spiritual well-being of clients.

Resident services directors earn an average salary of $37,000 annually or $17 per hour. Their duties include providing tours of the faculty to families with prospective residents, ensuring that clients receive the correct services, and managing staff scheduling and training. They oversee numerous patient plans and see that changes are made if their conditions change. They also ensure that communication between a client and the doctor flows smoothly.

In terms of academic qualifications, resident services directors typically hold a bachelor's degree in business administration, healthcare management, accounting, or other related fields. They are expected to have previous experience working in an assisted living setting. Some employers prefer candidates with excellent organizational skills.

What Does a Resident Services Director Do

There are certain skills that many resident services directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed detail oriented, leadership skills and technical skills.

Learn more about what a Resident Services Director does

How To Become a Resident Services Director

If you're interested in becoming a resident services director, one of the first things to consider is how much education you need. We've determined that 48.3% of resident services directors have a bachelor's degree. In terms of higher education levels, we found that 11.9% of resident services directors have master's degrees. Even though most resident services directors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Resident Services Director

Resident Services Director Career Paths

Average Salary for a Resident Services Director

Resident Services Directors in America make an average salary of $62,648 per year or $30 per hour. The top 10 percent makes over $120,000 per year, while the bottom 10 percent under $32,000 per year.
Average Resident Services Director Salary
$62,648 Yearly
$30.12 hourly
$32,000
10 %
$62,000
Median
$120,000
90 %

What Am I Worth?

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Resident Services Director Education

Resident Services Director Majors

30.9 %
11.5 %

Resident Services Director Degrees

Bachelors

48.3 %

Associate

19.6 %

Masters

11.9 %

Top Colleges for Resident Services Directors

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

3. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition
$15,262
Enrollment
30,079

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. University of North Carolina at Chapel Hill

Chapel Hill, NC • Private

In-State Tuition
$8,987
Enrollment
18,946

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition
$9,625
Enrollment
17,407

8. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

9. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

10. University of Virginia

Charlottesville, VA • Private

In-State Tuition
$17,653
Enrollment
16,405

Top Skills For a Resident Services Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.6% of resident services directors listed patient care on their resume, but soft skills such as detail oriented and leadership skills are important as well.

Choose From 10+ Customizable Resident Services Director Resume templates

Zippia allows you to choose from different easy-to-use Resident Services Director templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Resident Services Director resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Resident Services Director Demographics

Resident Services Director Gender Distribution

Female
Female
77%
Male
Male
23%

After extensive research and analysis, Zippia's data science team found that:

  • Among resident services directors, 77.3% of them are women, while 22.7% are men.

  • The most common race/ethnicity among resident services directors is White, which makes up 68.0% of all resident services directors.

  • The most common foreign language among resident services directors is Spanish at 65.1%.

Online Courses For Resident Services Director That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Transitions in Care from Survivorship to Hospice
coursera

This course should be taken after the Symptom Management course and continues building your primary palliative care skills - communication, psychosocial support, goals of care, and symptom management. You will explore transitions in care such as survivorship and hospice. You will learn how to create a survivorship care plan and how to best support a patient. The course also covers spiritual care and will teach you how to screen for spiritual distress. Finally, you will learn the requirements for...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(11,073)

Master Customer Service using this practical customer care course...

What is Palliative Care?
coursera

Palliative care provides invaluable help for patients living with serious or life-limiting illness and their family caregivers. Palliative care should be part of healthcare services to improve quality of life, the ability to tolerate and benefit from treatment and improve survival. In this course, you will learn about the nature of suffering and how this concept can help you understand the experience of people living with serious illness. Next, you will learn skills to more effectively communica...

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Best States For a Resident Services Director

Some places are better than others when it comes to starting a career as a resident services director. The best states for people in this position are Delaware, New York, Rhode Island, and Connecticut. Resident services directors make the most in Delaware with an average salary of $85,365. Whereas in New York and Rhode Island, they would average $84,988 and $81,510, respectively. While resident services directors would only make an average of $81,203 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Resident Services Director Jobs:
1,603
Highest 10% Earn:
$171,000
Location Quotient:
1.11 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Resident Services Director Jobs:
382
Highest 10% Earn:
$166,000
Location Quotient:
1.02 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Resident Services Director Jobs:
904
Highest 10% Earn:
$162,000
Location Quotient:
1.01 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Resident Services Directors

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Top Resident Services Director Employers

Most Common Employers For Resident Services Director

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Goodwin Recruiting$70,447$33.879
2MAN Capital Corporation$60,471$29.075
3St Martin Center$54,545$26.224
4Consulate Health Care$47,373$22.784
5Morningside$45,062$21.6620
6Community Living Options Inc.$42,754$20.557
7Catholic Community Services of Lane County$41,649$20.027
8Powell Valley Care Ctr$41,278$19.854
9Silverado$40,422$19.4324
10The Maplewood$40,102$19.285

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