Resident services director job description
Example resident services director requirements on a job description
- Bachelor's degree in hospitality, business management or related field.
- Minimum of 5 years of experience in the hospitality industry.
- Knowledge of local, state, and federal regulations regarding senior living communities.
- Ability to develop and manage budgets.
- Strong computer skills, including proficiency in Microsoft Office and property management software.
- Excellent communication and interpersonal skills.
- Leadership and team-building abilities.
- Strong problem-solving and decision-making skills.
- Ability to manage multiple priorities with attention to detail.
- Passion for providing exceptional customer service and improving resident satisfaction.
Resident services director job description example 1
Lindy Property Management Company resident services director job description
We are seeking a highly qualified, motivated real-estate leasing agent in the Philadelphia, Bucks, and Montgomery counties. Qualified candidates will have at least 2 years’ experience with an Apartment Association member company. He or she should be prepared to demonstrate proven and measurable results. This is a fast-paced, high intensity role in a dynamic work environment and the ideal candidate will have appropriate background skills.
Critical factors in consideration for this role include strong leasing and sales experience, good organizational ability, and effective delegation. The right candidate must be outgoing and self-starting, skilled at initiating relationships, following up and overcoming objections. Outstanding customer service and sales skills are essential to the position. Weekend hours and scheduling flexibility are requirements for this position. Candidates must have regular access to a vehicle and be legally allowed to drive in the state of Pennsylvania; some commuting will be required for this position. Real Estate license is required.
Critical factors in consideration for this role include:
Live within 30 minutes of the property.
Access to reliable transportation and a valid PA driver’s license is a necessity.
Advanced computer skills
Customer Service skills
Responsibilities may include but are not limited to the following:
Participate in setting and achieving goals for marketing, sales and customer service,
Warmly greet prospective residents, qualify, determining needs and preferences, professionally present the community and specific apartment while providing features and benefits
Oversee resident services
Communicates to residents through newsletters and general correspondence.
Assist in collections and personally contact delinquent residents each month
Meet with residents regarding unresolved problems.
Greet new residents and discuss the move-in packet with each resident in detail.
Plan brochures, flyers, plan resident parties, activities, promotional events.
Call or visit competitive properties to update market survey as needed
Accept service requests from residents, route to maintenance department for prompt processing and conduct service follow-up when job is completed
Attend any training classes/meetings as required or recommended by Management
Benefits:
Competitive salary based on experience and education.
Medical with generous Company contribution
401K retirement plan with generous employer match
Employer paid Long term disability
Employer paid Life insurance
Generous Paid Time Off program.
Apartment discounts available to live on-site or at a nearby Lindy community.
Access to Pool and Fitness center.
Dental and Vision benefits
Short term disability
Additional Voluntary Life insurance
Pet Insurance
Free Discount programs, BenefitHub, Apple Employee purchase, Working Advantage, etc.
No one will be denied opportunities or benefits on the basis of age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief or disability that does not prohibit performance.
Principles only. Recruiters, please do not contact this job poster.
Do Not contact us with unsolicited services or offers.
Resident services director job description example 2
National Lutheran Communities & Services resident services director job description
One area of focus will be hiring and training all resident services staff: maintaining staffing levels while overseeing training, development, motivation, and ongoing management of team members. This role will manage all aspects of planning, organizing, and executing activities and special events designed to enhance the quality of life physically, mentally, spiritually, socially, and emotionally for residents and guests. You will also collaborate with IDT to identify at-risk residents in need of social or psychological support. Providing strong supervisory, performance management, leadership, and coaching skills for team members will also be needed.
Requirements
Bachelor's degree in Gerontology, Behavioral Health, Activities/Recreation, or related field preferred
Four years' experience working with older adults in a senior health-care setting (group home, skilled nursing facility, or adult day care) or an equivalent combination of education and experience is preferred
Supervisory and management experience required, in a health care environment are preferred. Strong computer skills in Microsoft Office Suite
Must be able to work flexible hours
Must be able to relate to residents, families, customers, and team members courteously and diplomatically under all circumstances
Must possess strong written and oral communication skills, and the ability to maintain strict confidentiality
Strong sense of urgency in managing daily workload and responding to phone calls and emails Build strong interpersonal relationships with internal and external team members.
Demonstrate a compassionate attitude and dedication towards achieving goals of meeting resident/guest needs
Excellent problem solving and critical thinking skills
Multi-task and problem solve with a professional and positive demeanor
Must be able to prioritize, demonstrate excellent attention to detail and effective organizational skills Proficient in working independently as well as as part of a team in a fast pace environment
Must have a commitment to providing excellent customer service and be professional on the phone, in person, and in written communication
Proficient in Microsoft Office Suite, e-mail, shared office calendar, and ability to manage online text messaging system OnShift
Benefits
We offer great benefits, competitive salary, Next Day pay, tuition reimbursement and a diverse and inclusive culture where people of all backgrounds build the best team. Our We CARE values and Guiding Principles are the heart of who we are and how we treat each other. If you are looking for a great place to work, consider us for your next position
Resident services director job description example 3
Belmont Village Senior Living resident services director job description
Belmont Village Senior Living communities are known across the nation for our innovation, signature best-in-class care, research-based programming and resident-centered living. Our seasoned Director of Resident Care Services leads a large team of licensed nurses, med techs and caregivers to ensure compliance and guest satisfaction standards are met. Prior Director of Nursing experience required in a large Assisted Living, Memory Care, Skilled Nursing Facility or CCRC.
THE BELMONT VILLAGE DIFFERENCE
Belmont Village Senior Living is proud to once again be recognized as a GREAT PLACE TO WORK ranked among the Best Workplaces in Senior Living as well as recently receiving recognition by U.S. News & World Report as "Best in Senior Living" in multiple categories. The Belmont Village difference is brought to life daily in our communities through our core values of Trust, Ownership, Teamwork, Dignity, Respect, Integrity, & Learning. Our experienced management teams are the cornerstone of our success in Assisted Living, Memory Care & Independent Living through confident leadership while ensuring delivery of the highest standards of quality care, exceptional customer service, employee appreciation & engagement.
REQUIREMENTS
* The COVID19 & flu vaccines are not required but are strongly encouraged within our communities
* Current LVN/LPN or RN license required
* Minimum two years nursing managerial experience in a Skilled Nursing Facility (SNF), Assisted Living (AL) , Memory Care (ALZ) or Senior Living community.
* Successful demonstration of exceptional organizational, communication, & customer service skills
* Ability to work flexible schedules in 24 hour operation including weekends as needed
*
WE CARE ABOUT YOU!
Belmont Village Senior Living offers full-time management employees a benefit package including earned bonus opportunities, medical, dental, vision & prescription benefits, paid vacation, paid holidays, paid personal days, earned sick days, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.
ESSENTIAL FUNCTIONS
* Responsible for overall compliance of clinical services & programs including accuracy of medication administration.
* Works collaboratively and facilitates communication with physician offices, ancillary services, responsible parties and internal care teams to deliver quality resident care.
* Works collaboratively to complete timely resident assessments and to develop & initiate the Care & Service Plan
* Supports and assists in day-to-day care and clinical needs as needed
* Conducts interviewing & hiring, evaluates employee performance, provides coaching and employee training, and delegates assignments for all direct reports.
*
Resources for employers posting resident services director jobs
Resident services director job description FAQs
Updated March 14, 2024
