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Resident services director skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Teresa C. Smith MBA, PHR,
Karla Sluis
Resident services director example skills
Below we've compiled a list of the most critical resident services director skills. We ranked the top skills for resident services directors based on the percentage of resumes they appeared on. For example, 12.4% of resident services director resumes contained resident care as a skill. Continue reading to find out what skills a resident services director needs to be successful in the workplace.

15 resident services director skills for your resume and career

1. Resident Care

Here's how resident services directors use resident care:
  • Standardized procedures and improved efficiency of resident care through gathering of documentation with subsequent initiation of assignment sheets and improved documentation.
  • Assured appropriate nutritional care for all residents according to physician orders, state/federal regulations and resident care plans.

2. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how resident services directors use state regulations:
  • Created Medication Policies and Procedures to ensure efficiency and compliance to company and state regulations.
  • Developed and implemented policies and procedures in accordance with state regulations.

3. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how resident services directors use cpr:
  • Obtained CPR (Cardiopulmonary Resuscitation) certification.
  • Certified CPR and First Aid and Qualified Medication Administrative Person (QMAP).

4. Social Work

Here's how resident services directors use social work:
  • Oversee Social Work aspect of Group Adult Foster Care (GAFC) for Assisted Living Residents.
  • Communicated with local doctors, hospital social workers, and churches to promote the facility.

5. Memory Care

Memory care is a type of senior living that gives escalated, particular consideration for individuals with memory issues. Many assisted living offices and nursing homes have made unique memory care units for dementia patients. There are likewise independent memory care offices.

Here's how resident services directors use memory care:
  • Managed all non-clinical care for 48-resident assisted living and memory care community.
  • Perform assessments for admittance to Assisted Living/Memory Care residences.

6. Independent Living

Here's how resident services directors use independent living:
  • Planned, executed and evaluated Resident Services program in an upscale 143-unit Independent Living Community.
  • Coordinated emergency management and policy for Independent Living.

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7. Patients

Here's how resident services directors use patients:
  • Completed admission and ongoing assessments of patients to determine qualifications for assisted living.
  • Developed and implemented a Geriatric Functional Assessment process for newly admitted patients.

8. Quality Care

Here's how resident services directors use quality care:
  • Develop and nurture relationships with Residents and Families to foster collaboration and maintain quality care.
  • Maintain quality care exceeding resident's expectations daily.

9. Home Health

Here's how resident services directors use home health:
  • Work with families on a daily basis as well as CCCW, Ministry Home Health and Hospice.
  • Work with residents and their families, CCCW, Ministry Medical, Home Health and Hospice.

10. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how resident services directors use direct supervision:
  • Provided direct supervision with a diverse population for 30 at risk teenagers and families in the residential center.
  • Direct supervision and training of care associates.

11. Crisis Intervention

Here's how resident services directors use crisis intervention:
  • Provide crisis intervention together with the clinician, program supervisors, and other administrative personnel.
  • Provided assessment, referrals, crisis intervention and completed all aspects of documentation and reporting.

12. Social Services

Here's how resident services directors use social services:
  • Maintain informational linkages with civic, community and social services organizations in target areas.
  • Directed social services department including all aspects of resident services.

13. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how resident services directors use patient care:
  • Direct patient care, monitor Foley catheters, oxygen, and all care for residents.
  • Maintain records of patient care and medical condition and report concern to immediate supervision.

14. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how resident services directors use support services:
  • Provided advocacy and referrals to appropriate agencies for family and individual support services.
  • Oversee the day-to-day operations of the resident support services and directly supervise the health care given within the community.

15. Front Desk

Here's how resident services directors use front desk:
  • Provided front desk point-of-contact and full concierge services for this high rise luxury condominium building on Louisville's downtown waterfront.
  • Supervised, trained and evaluated 1 Administrative Resident Assistant, 16 Resident Assistants, and 32 Front Desk Attendants.
top-skills

What skills help Resident Services Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on resident services director resumes?

Teresa C. Smith MBA, PHRTeresa C. Smith MBA, PHR LinkedIn profile

Executive Director of Human Resources, SIU School of Medicine

Skills that stand out to me on resumes are solution building, collaboration, and an eagerness to learn. Communication is such a critical component of effectiveness, especially now. Given the pandemic, we have all had to learn to continue to connect in the midst of turmoil and disruption.

What resident services director skills would you recommend for someone trying to advance their career?

Karla SluisKarla Sluis LinkedIn profile

Marketing Manager, AXIS Health System

Graduates in all health fields should study the model of integrated healthcare and learn best practices for communicating and working with diverse providers outside their specific field. It would be helpful to study the approach to care for underserved populations, such as youth, seniors, LGBTQ, and migrant workers. An exploration of telehealth would be useful, including familiarity with various video chat platforms. Improving customer service skills is also helpful when Google Reviews can make or break a business reputation. Grads might also learn another language to better serve patients in their region. The app Duolingo is my personal favorite, and it's fun!
Do you want to know more?
Read more about what experts have to say about resident services director

List of resident services director skills to add to your resume

Resident services director skills

The most important skills for a resident services director resume and required skills for a resident services director to have include:

  • Resident Care
  • State Regulations
  • CPR
  • Social Work
  • Memory Care
  • Independent Living
  • Patients
  • Quality Care
  • Home Health
  • Direct Supervision
  • Crisis Intervention
  • Social Services
  • Patient Care
  • Support Services
  • Front Desk
  • Medication Management
  • Infection Control
  • Vital Signs
  • Community Agencies
  • Retirement Community
  • Federal Regulations
  • Medication Administration
  • Community Outreach
  • Oversight
  • Community Resources
  • Care Conferences
  • Incident Reports
  • Tb Testing
  • ADL
  • Discharge Planning
  • MDS
  • Staff Training
  • Alzheimer
  • Resident Assessments
  • Social Care
  • Medicaid
  • Event Planning
  • Resident Satisfaction
  • ALF
  • Resident Rights
  • HUD
  • HR
  • Admission Process
  • Educational Programs
  • Community Events
  • QA
  • Disciplinary Actions
  • Dementia Care

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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