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Residential case manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
William Weston,
Roxanne Ruiz-Adams
Below we've compiled a list of the most critical residential case manager skills. We ranked the top skills for residential case managers based on the percentage of resumes they appeared on. For example, 13.8% of residential case manager resumes contained social work as a skill. Continue reading to find out what skills a residential case manager needs to be successful in the workplace.

15 residential case manager skills for your resume and career

1. Social Work

Here's how residential case managers use social work:
  • Interact with schools, teachers, parents, and social workers, locate school records and enroll students.
  • Coordinate residents quarterly staffing with therapists, residents, social workers and parents.

2. Crisis Intervention

Here's how residential case managers use crisis intervention:
  • Provided a structured environment, activity planning, behavior management and crisis intervention to adolescents in an intensive treatment group home.
  • Participate in rotational on-call emergency coverage, crisis intervention support and completing incident reports according to protocol as assigned.

3. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how residential case managers use mental health:
  • Certified as a Qualified Mental Health Provider/Case Manager * Supervise alcohol and substance abuse offenders in a residential setting.
  • Facilitated and co-facilitated counseling groups and psycho-educational groups covering topics relevant to substance abuse and mental health.

4. Developmental Disabilities

Here's how residential case managers use developmental disabilities:
  • Ensured integrated productive active treatments services for all program adult participants with developmental disabilities.
  • Served as linkage to community service providers for persons with developmental disabilities.

5. Behavioral Issues

Behavioral issues are the tendencies of individuals displaying unpleasant behavior as a result of sickness or addiction.

Here's how residential case managers use behavioral issues:
  • Update client treatment plans as well as crisis plans with special regard to their diagnosis and history of behavioral issues.
  • Provide individual, group, and family therapy to latency age residents with intense emotional and behavioral issues.

6. Management Services

Management services may refer to a number of supervisory duties depending on the type of work. A manager may be required to oversee a team of employees complete a series of tasks or monitor the quality of a product. Overall, any form of management involves supervising a worksite, whether this is a restaurant, grocery store, or manufacturing plant.

Here's how residential case managers use management services:
  • Performed trauma-informed case management services that support children, parents and foster parents to achieve permanency through reunification or adoption.
  • Case management services which included State Hospital interviewing of difficult to place consumers for community placement.

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7. Substance Abuse

Here's how residential case managers use substance abuse:
  • Function as a Residential Case Manager for individuals with co-occurring mental illness substance abuse disorders assisting with activities of daily living.
  • Coordinate professional and paraprofessional services and facilitate educational classes such independent living skills, substance abuse, anger and behavior management.

8. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how residential case managers use community resources:
  • Identified community resources to support residents with housing, education/employment and additional opportunities for safety, self-empowerment, and self-sufficiency.
  • Developed relationships with community agencies for possible internships; Assisted residents with identifying community resources.

9. Foster Care

Here's how residential case managers use foster care:
  • Attended CFT meetings, Preliminary Protection Hearings, Foster Care Review Board, and Team Decision Making meetings.
  • Assisted youth in meeting treatment goals to transition back into biological family, adoption, or foster care.

10. Independent Living

Here's how residential case managers use independent living:
  • Supervised Consumers with daily medication administration and daily living needs in an effort to reiterate skills for independent living.
  • Provided counseling to assist dual diagnosed residents attain sobriety and develop independent living skills.

11. Crisis Management

Here's how residential case managers use crisis management:
  • Assisted in crisis management and access to emergency services as needed.
  • Utilized Safe Crisis Management to ensure clients' safety.

12. Symptom Management

Symptom management is the prevention or the earliest possible treatment of the symptoms of a disease, the side effects caused by the treatment of a disease, and the mental, social, and spiritual problems associated with a disease or its treatment. This treatment is given to prevent, control or alleviate complications and side effects, and to improve the comfort and quality of life of the patient.

Here's how residential case managers use symptom management:
  • Group facilitator and skills training regarding symptom management, community integration and social skills training.
  • Provided support with client behavioral contracts and symptom management.

13. Medical Appointments

A medical appointment is a scheduled / specific day and time for a person to be examined or treated by a physician, nurse, or other licensed healthcare professional. The aim of the medical appointment is for the physician to be able to identify health problems or illnesses at an early stage.

Here's how residential case managers use medical appointments:
  • Dispensed medication, provided transportation to medical appointments as well as community inclusion activities.
  • Assisted individuals with community integration by transporting to medical appointments and daily errands.

14. Persistent Mental Illness

Here's how residential case managers use persistent mental illness:
  • Provide therapeutic case management, discharge planning, and community based referrals to adults with severe and persistent mental illness.
  • Delivered rehabilitative and restorative services to an assigned caseload of consumers with serious and persistent mental illness in scattered site apartments.

15. Intake Interviews

Here's how residential case managers use intake interviews:
  • Perform intake interviews with prospective program participants to determine eligibility.
  • Complete assessments and intake interviews with new clients and collaborate with client to create treatment outlines and achievable goals.
top-skills

What skills help Residential Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a residential case manager stand out to employers?

William WestonWilliam Weston LinkedIn profile

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all residential case managers possess?

Roxanne Ruiz-AdamsRoxanne Ruiz-Adams LinkedIn profile

Lecturer, Kean University

In the world we are in, empathy and compassion are tools we need most when interacting with each other. Graduates need to practice the skills of listening actively, and communicating in a way that is responsive rather than reactive. As social media expands and the world becomes smaller we all have become more connected and more aware of the experience of being a global citizen. Graduates need to practice having conversations with those who are different from them, practice putting themselves in the shoes of those they interact with, and learn the art of conflict resolution. We are all different in the way we think, but now more than ever we need graduates who are solution focused in their responses to the world rather than problem focused.
Do you want to know more?
Read more about what experts have to say about residential case manager

List of residential case manager skills to add to your resume

Residential case manager skills

The most important skills for a residential case manager resume and required skills for a residential case manager to have include:

  • Social Work
  • Crisis Intervention
  • Mental Health
  • Developmental Disabilities
  • Behavioral Issues
  • Management Services
  • Substance Abuse
  • Community Resources
  • Foster Care
  • Independent Living
  • Crisis Management
  • Symptom Management
  • Medical Appointments
  • Persistent Mental Illness
  • Intake Interviews
  • Direct Supervision
  • Residential Facility
  • Incident Reports
  • Community Agencies
  • Residential Treatment
  • Social Security
  • Residential Program
  • Discharge Planning
  • Social Services
  • CPR
  • Medication Management
  • Group Therapy
  • Group Sessions
  • Court Hearings
  • Support Services
  • ADL
  • Medication Administration
  • Domestic Violence
  • Crisis Situations
  • Community Integration
  • at-Risk Youth
  • Conflict Resolution
  • Meal Preparation
  • Medical Care
  • Group Homes
  • Anger Management
  • IEP
  • DHS
  • Residential Clients
  • Court Reports
  • HUD
  • Foster Children
  • Referral Services
  • Mental Disabilities

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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