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Become A Residential Manager

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Working As A Residential Manager

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $44,741

    Average Salary

What Does A Residential Manager Do At Waste Management

* To perform this job successfully, an individual must be able to perform and meet each of these essential duties at high level.
* Ability to identify Marketing business solutions that generate growth and customer loyalty.
* Assure that each program meets the desired return on investment.
* Marketing background with expertise in social media (Twitter, Facebook, LinkedIn, Instagram), as well as direct customer/prospect campaigns.
* Integrate full range of WM service offerings into OMR strategy.
* Maintain and meet assigned revenue growth targets assigned to the OMR LOB.
* Forecast growth for our operational and maintenance partners.
* Oversee efforts to reduce lost business due to customer late and non-payment of invoices.
* Positively drive communication and accountability of OMR inside the Customer Experience department.
* Work with supervisor and team leads on new initiatives.
* Clear and concise oral / written communication on OMR performance metrics as required.
* Maintain and implement all corporate standardizations and best practices shared from Corporate OMR team.
* Work with our Pricing department on growth strategies that demonstrate our profitable growth strategy.
* Complete understanding of all our ancillary service charges
* Manage marketing spend budget and track returns from all campaigns.
* Establish and maintain a high level of communication with Public Sector Director and Sr.
* District Managers to assure (QOS) Quality of Service.
* Ability to travel when needed for internal meetings or projects across the Market Area.
* III. Supervisory Responsibilities
* May have direct reports
* Marketing and Managing Marketing Budget
* Quality of Service – Internal Voice of the OMR Customer
* IV.
* Qualifications

What Does A Residential Manager Do At Catholic Charities-Diocese of Rochester

* Provide assistance and support to all individuals with acquisition, retention or improvement in skills related to fire evacuation, in accordance to the fire safety code of the residence.
* Maintain and update fire safety records for all individuals
* Oversee the overall budget for residence operations and assumes fiscal accountability of all expenditures including individuals' expenditures
* Maintain continuity of all individuals' records including but not limited to residential habilitation, medical, behavioral, financial, fire safety, individual plans of service and protective oversight plans
* Oversee Residential Habilitation Services for each resident including concepts of integration, independence, individualization and productivity
* Respond with appropriate actions to crisis situations and medical emergencies
* Ensure all aspects of medication administration are done accurately and provide medication administration as needed
* Assess all medically related situations involving individual(s) as they occur, contact the on-call RN when necessary and assure all recommendations given by RN are properly followed and documented
* Arrange and/or provide transportation to individuals as needed and oversee record keeping of mileage and vehicle maintenance.
* Supervision and Training:
* Supervise all staff, as assigned, including but not limited to all aspects of hiring, evaluating and promoting ongoing staff development.
* Prompt recognition and feedback to staff on job performance
* Maintain work schedule of all staff, assures adequate staff coverage and provides emergency direct care services, if necessary.
* Maintains staff time-off requests, reviews and submits approval for time sheets/cards
* Promote and encourage team building within the work site assigned
* Insure appropriate training and submits documentation of training for records for each employee (supervised)
* Provide staff training and development through classroom and one on one teaching, acting as a role model and guiding staff on how to appropriately work with and interact with residents, other staff, families, guardians and other service providers
* For training he/she provides directly, submit employee training records and/or sign in sheet(s) to QM and /or HR.
* Meetings and Other Functions:
* Schedule and facilitate staff meetings
* Attend/chair as needed management meetings,; ensure dissemination of all information to staff and others,
* Attend mandatory training,
* Coordinate and or attend resident related meetings (ISP, house, family, etc.) ensure all necessary follow up is completed
* Participate in special projects and committees
* Participates in audits and ensure compliance of all applicable local, state and federal regulations and agency policies.
* Reports/Paperwork:
* Ensure completion/submission of all required daily, bi-weekly, weekly, monthly, quarterly and annual reports as scheduled
* Routinely review all required reports, logs, mail, etc. as needed, maintaining an organized filing system.
* Finance:
* Coordinate all aspects of program financial procedures including but not limited to grocery shopping, vehicle maintenance, house maintenance and repairs in accordance with DD policies and procedures
* Assure the proper and prudent expenditures of all funds
* Oversee the facilities' general inventory and stock items for the residence including food, household supplies and individuals' medications.
* Ensures invoices are submitted to Finance Office as per policy and procedure.
* Maintenance:
* Monitor the residence to assure it is adequately maintained and all hazardous conditions are reported and repaired in a timely fashion.
* Miscellaneous:
* Oversee and approve staff mileage
* Assure routine vehicle maintenance of agency vehicle
* Participate in "on-call" on a rotating basis with Assistant Manager and or other Management staff, providing 24-hour accessibility
* Comply and cooperate with internal and or outside staff during any inspection or investigation
* Other duties as assigned

What Does A Residential Manager Do At SCO Family of Services

* Responsible for the supervision of staff; ensures that staff are trained in all aspects of job responsibilities.
* Ensures that evaluations are completed for all staff in accordance with agency procedures.
* Ensures that all aspects of the individuals’ treatment plans are implemented in accordance with regulatory and SCO standards; participates in consumer meetings and ensures appropriate follow up.
* Acts as a liaison with family members and/or advocates.
* Recreation: Assists with planning activities; ensures implementation of activities (in-house, recreation, and community inclusion); monitors documentation of same
* Provides supervision and oversight during meals; ensures compliance with diet and nutrition; ensures that individuals are provided with appropriate assistance at the most independent level.
* Monitor’s individuals’ health in collaboration with nursing team through contact with physicians, dentists, and other treatment personnel.
* Ensures appropriate staffing for medical appointments; monitors documentation of same.
* Monitors individuals’ clothing to ensure that they have adequate, weather-appropriate clothing; assist with purchasing as needed.
* Ensures that all staff attend training and obtain certifications in accordance with regulatory and SCO policy; provides in-services for staff as needed; ensures that in-house training is completed for all staff; ensures that documentation of training is provided to the Quality Improvement Department.
* Provides oversight for incident management, including the timely and accurate reporting of incidents and all follow up required in accordance with regulatory and SCO procedures.
* Ensures high quality of overall operation of the facility including monitoring the building for proper maintenance; ensures compliance with health and safety standards.
* Works in close collaboration with educational team to ensure complete communication and a comprehensive treatment modality.
* Ensures that unit is sufficiently staffed, and provides coverage as needed
* Monitors supplies, conduct inventory, and communicate needs for bedding, linens, toiletries, etc.
* Provides on-site supervision as needed in emergency situations.
* Provides oversight and supervision of all shifts through scheduled and random observations.
* Participates in internal/external audits, assists in preparation of, and ensures validation of POCA
* Participates in staff meetings and other facility meetings as requested.
* Meets regularly with clinical team to provide on-going monitoring of progress for individuals.
* Obtains and maintains AMAP/CPR/First Aid/SCIP
* R certifications.
* Transports individuals as needed.
* Complies with all requests from Assistant Program Director/Program Director.
* Serves as a role model for individuals and staff.
* II

What Does A Residential Manager Do At Career Systems Development-Job Corp

* 1. Directs and plans for the Social Development Department’s needs.
* Manages the activities of the Residential and Recreation Supervisors to insure that students needs are met
* Conducts weekly dorm inspections and provide reports to the Social Development Director
* Prepares reports, budgets and objectives for the residential living component
* Insures that order and discipline are maintained in dormitories, while promoting self- discipline and an awareness of others
* Insures orderly and clean living conditions
* Conduct weekly Conflict Resolution training with students
* Organize Student Residential Advisor (SRA) program and meet with SRAs monthly
* Insures that the residential program is comprehensive and broad-based providing activities that motivate and inspire students
* Facilitates prompt and appropriate assistance to students in the event of injury, illness, emotional trauma, arrest, trouble at home and other traumatic experiences
* Performs other duties as assigned

What Does A Residential Manager Do At ADT Security Services, Inc.

* Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential New and Resale (Matrix) groups, maintaining assigned sales quota and following established guidelines.
* Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
* Mentor, develop, motivate and coach Sales Representatives.
* Develop team for success by regularly communicating results and job expectations.
* Develop performance metrics for sales teams and monitor results.
* Provide performance feedback and recommendations to improve effectiveness.
* Conduct annual performance reviews/appraisals.
* Participate in recruiting activities to select and hire new Sales Representatives, as required.
* Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
* Regularly participate in ride-alongs and monitor progress of new and existing representatives.
* Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
* Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
* Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution.
* Model and champion ADT values.
* Create a safe environment for the discussion and resolution of values-related issues and concerns

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How To Become A Residential Manager

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Residential Manager jobs

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Residential Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Mandarin

  • Chinese

  • Japanese

  • Russian

  • Korean

  • Khmer

  • Dutch

  • Greek

  • Czech

  • Hebrew

  • Carrier

  • Polish

  • Navajo

  • Arabic

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Real Residential Manager Salaries

Job Title Company Location Start Date Salary
Residential Manager Resman Inc. New York, NY Jan 01, 2014 $150,000
Residential Manager Nash Services Inc. Great Falls, VA Jan 02, 2011 $66,000
Residential Manager Weigand-Omega Management, Inc. Wichita, KS Sep 20, 2016 $45,000
Residential Manager New York Asian Women's Center NY Jun 30, 2016 $45,000
Residential Manager Association for The Advancement of Blind & Retarde New York, NY Aug 23, 2012 $42,000
Residential Manager Swades Inc. Pawtucket, RI Sep 01, 2013 $40,000

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Top Skills for A Residential Manager


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Top Residential Manager Skills

  1. Safe Environment
  2. Direct Supervision
  3. Residential Facility
You can check out examples of real life uses of top skills on resumes here:
  • Implemented and enforcing structure, facilitating learning circles, promoting safe environment
  • Provided direct supervision, and support for Childcare Workers.
  • Managed all aspects of business and facility operations within the residential facility.
  • Train all staff members on implementing student behavior plans to ensure the safety of both the students and the staff members.
  • Monitor and endorse daily logs, training plans and other needed documentation for direct care staff.

Top Residential Manager Employers

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Residential Manager Videos

Care Manager - Hesley Group Adult Residential Services

In-Demand: Health Care Case Manager

A Day in My Life as a Resident Manager