Become A Residential Manager

* To perform this job successfully, an individual must be able to perform and meet each of these essential duties at high level.
* Ability to identify Marketing business solutions that generate growth and customer loyalty.
* Assure that each program meets the desired return on investment.
* Marketing background with expertise in social media (Twitter, Facebook, LinkedIn, Instagram), as well as direct customer/prospect campaigns.
* Integrate full range of WM service offerings into OMR strategy.
* Maintain and meet assigned revenue growth targets assigned to the OMR LOB.
* Forecast growth for our operational and maintenance partners.
* Oversee efforts to reduce lost business due to customer late and non-payment of invoices.
* Positively drive communication and accountability of OMR inside the Customer Experience department.
* Work with supervisor and team leads on new initiatives.
* Clear and concise oral / written communication on OMR performance metrics as required.
* Maintain and implement all corporate standardizations and best practices shared from Corporate OMR team.
* Work with our Pricing department on growth strategies that demonstrate our profitable growth strategy.
* Complete understanding of all our ancillary service charges
* Manage marketing spend budget and track returns from all campaigns.
* Establish and maintain a high level of communication with Public Sector Director and Sr.
* District Managers to assure (QOS) Quality of Service.
* Ability to travel when needed for internal meetings or projects across the Market Area.
* III. Supervisory Responsibilities
* May have direct reports
* Marketing and Managing Marketing Budget
* Quality of Service – Internal Voice of the OMR Customer
* IV.
* Qualifications

* Provide assistance and support to all individuals with acquisition, retention or improvement in skills related to fire evacuation, in accordance to the fire safety code of the residence.
* Maintain and update fire safety records for all individuals
* Oversee the overall budget for residence operations and assumes fiscal accountability of all expenditures including individuals' expenditures
* Maintain continuity of all individuals' records including but not limited to residential habilitation, medical, behavioral, financial, fire safety, individual plans of service and protective oversight plans
* Oversee Residential Habilitation Services for each resident including concepts of integration, independence, individualization and productivity
* Respond with appropriate actions to crisis situations and medical emergencies
* Ensure all aspects of medication administration are done accurately and provide medication administration as needed
* Assess all medically related situations involving individual(s) as they occur, contact the on-call RN when necessary and assure all recommendations given by RN are properly followed and documented
* Arrange and/or provide transportation to individuals as needed and oversee record keeping of mileage and vehicle maintenance.
* Supervision and Training:
* Supervise all staff, as assigned, including but not limited to all aspects of hiring, evaluating and promoting ongoing staff development.
* Prompt recognition and feedback to staff on job performance
* Maintain work schedule of all staff, assures adequate staff coverage and provides emergency direct care services, if necessary.
* Maintains staff time-off requests, reviews and submits approval for time sheets/cards
* Promote and encourage team building within the work site assigned
* Insure appropriate training and submits documentation of training for records for each employee (supervised)
* Provide staff training and development through classroom and one on one teaching, acting as a role model and guiding staff on how to appropriately work with and interact with residents, other staff, families, guardians and other service providers
* For training he/she provides directly, submit employee training records and/or sign in sheet(s) to QM and /or HR.
* Meetings and Other Functions:
* Schedule and facilitate staff meetings
* Attend/chair as needed management meetings,; ensure dissemination of all information to staff and others,
* Attend mandatory training,
* Coordinate and or attend resident related meetings (ISP, house, family, etc.) ensure all necessary follow up is completed
* Participate in special projects and committees
* Participates in audits and ensure compliance of all applicable local, state and federal regulations and agency policies.
* Reports/Paperwork:
* Ensure completion/submission of all required daily, bi-weekly, weekly, monthly, quarterly and annual reports as scheduled
* Routinely review all required reports, logs, mail, etc. as needed, maintaining an organized filing system.
* Finance:
* Coordinate all aspects of program financial procedures including but not limited to grocery shopping, vehicle maintenance, house maintenance and repairs in accordance with DD policies and procedures
* Assure the proper and prudent expenditures of all funds
* Oversee the facilities' general inventory and stock items for the residence including food, household supplies and individuals' medications.
* Ensures invoices are submitted to Finance Office as per policy and procedure.
* Maintenance:
* Monitor the residence to assure it is adequately maintained and all hazardous conditions are reported and repaired in a timely fashion.
* Miscellaneous:
* Oversee and approve staff mileage
* Assure routine vehicle maintenance of agency vehicle
* Participate in "on-call" on a rotating basis with Assistant Manager and or other Management staff, providing 24-hour accessibility
* Comply and cooperate with internal and or outside staff during any inspection or investigation
* Other duties as assigned

* Responsible for the supervision of staff; ensures that staff are trained in all aspects of job responsibilities.
* Ensures that evaluations are completed for all staff in accordance with agency procedures.
* Ensures that all aspects of the individuals’ treatment plans are implemented in accordance with regulatory and SCO standards; participates in consumer meetings and ensures appropriate follow up.
* Acts as a liaison with family members and/or advocates.
* Recreation: Assists with planning activities; ensures implementation of activities (in-house, recreation, and community inclusion); monitors documentation of same
* Provides supervision and oversight during meals; ensures compliance with diet and nutrition; ensures that individuals are provided with appropriate assistance at the most independent level.
* Monitor’s individuals’ health in collaboration with nursing team through contact with physicians, dentists, and other treatment personnel.
* Ensures appropriate staffing for medical appointments; monitors documentation of same.
* Monitors individuals’ clothing to ensure that they have adequate, weather-appropriate clothing; assist with purchasing as needed.
* Ensures that all staff attend training and obtain certifications in accordance with regulatory and SCO policy; provides in-services for staff as needed; ensures that in-house training is completed for all staff; ensures that documentation of training is provided to the Quality Improvement Department.
* Provides oversight for incident management, including the timely and accurate reporting of incidents and all follow up required in accordance with regulatory and SCO procedures.
* Ensures high quality of overall operation of the facility including monitoring the building for proper maintenance; ensures compliance with health and safety standards.
* Works in close collaboration with educational team to ensure complete communication and a comprehensive treatment modality.
* Ensures that unit is sufficiently staffed, and provides coverage as needed
* Monitors supplies, conduct inventory, and communicate needs for bedding, linens, toiletries, etc.
* Provides on-site supervision as needed in emergency situations.
* Provides oversight and supervision of all shifts through scheduled and random observations.
* Participates in internal/external audits, assists in preparation of, and ensures validation of POCA
* Participates in staff meetings and other facility meetings as requested.
* Meets regularly with clinical team to provide on-going monitoring of progress for individuals.
* Obtains and maintains AMAP/CPR/First Aid/SCIP
* R certifications.
* Transports individuals as needed.
* Complies with all requests from Assistant Program Director/Program Director.
* Serves as a role model for individuals and staff.
* II

* 1. Directs and plans for the Social Development Department’s needs.
* Manages the activities of the Residential and Recreation Supervisors to insure that students needs are met
* Conducts weekly dorm inspections and provide reports to the Social Development Director
* Prepares reports, budgets and objectives for the residential living component
* Insures that order and discipline are maintained in dormitories, while promoting self- discipline and an awareness of others
* Insures orderly and clean living conditions
* Conduct weekly Conflict Resolution training with students
* Organize Student Residential Advisor (SRA) program and meet with SRAs monthly
* Insures that the residential program is comprehensive and broad-based providing activities that motivate and inspire students
* Facilitates prompt and appropriate assistance to students in the event of injury, illness, emotional trauma, arrest, trouble at home and other traumatic experiences
* Performs other duties as assigned

* Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential New and Resale (Matrix) groups, maintaining assigned sales quota and following established guidelines.
* Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
* Mentor, develop, motivate and coach Sales Representatives.
* Develop team for success by regularly communicating results and job expectations.
* Develop performance metrics for sales teams and monitor results.
* Provide performance feedback and recommendations to improve effectiveness.
* Conduct annual performance reviews/appraisals.
* Participate in recruiting activities to select and hire new Sales Representatives, as required.
* Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
* Regularly participate in ride-alongs and monitor progress of new and existing representatives.
* Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
* Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
* Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution.
* Model and champion ADT values.
* Create a safe environment for the discussion and resolution of values-related issues and concerns