Automatically apply for jobs with Zippia

Upload your resume to get started.

Residential mortgage manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical residential mortgage manager skills. We ranked the top skills for residential mortgage managers based on the percentage of resumes they appeared on. For example, 9.5% of residential mortgage manager resumes contained business relationships as a skill. Continue reading to find out what skills a residential mortgage manager needs to be successful in the workplace.

15 residential mortgage manager skills for your resume and career

1. Business Relationships

Here's how residential mortgage managers use business relationships:

Targeted decision making executives and carefully developed a level of credibility and trust to solidify solid business relationships.
Maintain effective business relationships with customers to ensure retention of existing businesses and referrals of new clients.

2. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how residential mortgage managers use business development:

Managed mortgage risk and balanced business development with safety and soundness.
Established and generated new business development.

3. Residential Mortgage

Here's how residential mortgage managers use residential mortgage:

Key areas of accountability included managing the residential mortgage portfolio, mortgage underwriting, processing and closing functions.
Underwrite residential mortgage loans according to current Fannie Mae, Freddie Mac, VA, FHA, and USDA guidelines.

4. Origination

Here's how residential mortgage managers use origination:

Specialized in loan origination for purchase and refinance transactions in multiple states with an emphasis on Florida subject property transactions.
Managed and developed the concept for a Prime Mortgage Origination Telemarketing Process.

5. Mortgage Products

Here's how residential mortgage managers use mortgage products:

Developed and serviced customer base for residential and commercial mortgage products.
Educated front-line staff of mortgage products to create a better internal lead source as well as an excellent member service experience.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how residential mortgage managers use customer service:

Granted several monthly awards for highly graded phone records and outstanding customer service satisfaction.
Performed extensive event planning, marketing and promotional activities while promoting customer service.

7. Mortgage Operations

Here's how residential mortgage managers use mortgage operations:

Oversee mortgage operations including, but not limited to, underwriting, closing, post-closing and servicing functions.

8. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how residential mortgage managers use fha:

Castle Rock, Colorado Originating, Processing, closing and funding of Sub-prime, Conventional, FHA and VA loans.
Obtained approvals as a Fannie Mae lender and a FHA supervised lender.

9. Va

Virtual assistants are the professionals who provide assistance for businesses virtually from remote areas. These individuals are hired by online businesses to perform management and administrative tasks of the company such as marketing, bookkeeping, and many other services. with virtual assistants, businesses can exist and work virtually without any need for a physical office.

Here's how residential mortgage managers use va:

Originated VA Purchase Loans and IRRRL (Interest Rate Reduction Refinance Loans).
Processed routine to moderately complex conventional or VA mortgage loans according to product guidelines through validation of credit and collateral documentation.

10. QC

Quality control is a set of instructions or procedures to ensure a manufactured product or a service is up to the highest quality standards. This set of quality control criteria are either defined by the clients or the company itself.

Here's how residential mortgage managers use qc:

Assisted with the implementation of an Underwriter Certification across all MHA Underwriting Centers in compliance with our current QC efforts.
Review all internal and external QC finding, dispute / rebuttal findings, or provide coaching to underwriter.

11. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how residential mortgage managers use financial statements:

Review financial statements, credit reports, and applicable ratios and evaluating transactions to ensure accuracy and completeness of applications.
Investigated and analyzed financial statements and credit reports submitted by wholesale lenders to interpret financial stability and assess credit risk.

12. Bank Secrecy Act

Here's how residential mortgage managers use bank secrecy act:

Detailed knowledge of the Bank Secrecy Act, USA PATRIOT Act and Office of Foreign Assets Control laws and regulations
Followed bank compliance, abiding by Currency Transaction Report, Suspicious Activity Report, and Bank Secrecy Act.

13. CRA

The Community Reinvestment Act - CRA is a federal law that encourages federal reserves, financial institutions - certain insured custodians, savings banks, and other lenders to meet the borrowing needs of borrowers in all segments of the community.

Here's how residential mortgage managers use cra:

Worked with Government agencies to provide CRA Lending opportunities in our communities.

14. Loan Process

Here's how residential mortgage managers use loan process:

Coordinated the loan process from application to closing and evaluating financial documentation for loan decisions and product fits.
Supervised staff of 6 in loan processing to ensure timely approval decisions for home sales and refinance.

15. RESPA

Here's how residential mortgage managers use respa:

Worked closely with a nationwide software company that specializes in RESPA compliant closing documents.
Developed and maintain a Microsoft Excel Workbook used validate Loan Calculations required on TILA RESPA Integrated Disclosures

What skills help Residential Mortgage Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of residential mortgage manager skills to add to your resume

The most important skills for a residential mortgage manager resume and required skills for a residential mortgage manager to have include:

Business Relationships
Business Development
Residential Mortgage
Origination
Mortgage Products
Customer Service
Mortgage Operations
FHA
Va
QC
Financial Statements
Bank Secrecy Act
CRA

Loan Process
RESPA
Underwriting Guidelines
Performance Reviews
External Audits
Loan Approval
Fannie MAE
USDA
Mortgage Division
Foreclosure
FNMA
HMDA
OCC

HUD
Automated Underwriting
Anti-Money Laundering
Mortgage Loan Applications
REO
DU
LOS
Review Process
Credit Unions
Credit Reports
Conventional Loans

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs