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Become A Residential Worker

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Working As A Residential Worker

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $41,000

    Average Salary

What Does A Residential Worker Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Residential Worker

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Residential Worker Career Paths

Residential Worker
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Supervisor
Case Manager
5 Yearsyrs
Certified Nursing Assistant Staff Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Residential Counselor Social Worker
Senior Social Worker
6 Yearsyrs
Residential Counselor Therapist Case Manager
Senior Case Manager
5 Yearsyrs
Residential Counselor Therapist Clinical Supervisor
Clinical Director
9 Yearsyrs
Direct Support Professional Licensed Practical Nurse Registered Nurse Supervisor
Unit Manager
6 Yearsyrs
Direct Support Professional Licensed Practical Nurse Clinical Coordinator
Clinical Manager
8 Yearsyrs
Direct Support Professional Program Coordinator Clinician
Clinical Case Manager
6 Yearsyrs
Social Worker Therapist Case Manager
Director Of Social Services
6 Yearsyrs
Social Worker Clinician Case Manager
Patient Care Manager
5 Yearsyrs
Youth Counselor Program Coordinator Clinical Social Worker
Social Work Case Manager
6 Yearsyrs
Youth Counselor Substance Abuse Counselor Clinical Social Worker
Social Work Supervisor
7 Yearsyrs
Youth Counselor Ambulatory Care Coordinator Registered Nurse Case Manager
Medical Case Manager
8 Yearsyrs
Child Care Worker Mental Health Worker Residential Supervisor
Residential Manager
5 Yearsyrs
Child Care Worker Licensed Practical Nurse Ambulatory Care Coordinator
Targeted Case Manager
6 Yearsyrs
Child Care Worker Clinician Mental Health Case Manager
Housing Case Manager
5 Yearsyrs
Mental Health Counselor Team Leader Assistant Director
Director Of Admissions
7 Yearsyrs
Mental Health Counselor Adjunct Professor Superintendent
Resident Manager
5 Yearsyrs
Mental Health Counselor Clinical Social Worker Program Supervisor
Assistant Program Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Mental Health Aide 3.0 years
Support Worker 2.3 years
Residential Aide 2.2 years
Residential Worker 2.0 years
Relief Counselor 1.9 years
Top Careers Before Residential Worker
Internship 15.0%
Cashier 12.6%
Volunteer 5.4%
Server 2.8%
Manager 2.5%
Assistant 2.4%
Top Careers After Residential Worker
Case Manager 11.7%
Internship 9.9%
Cashier 6.6%
Counselor 4.1%
Teacher 3.8%
Therapist 3.0%

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How Would You Rate The Salary Of a Residential Worker?

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Top Skills for A Residential Worker

  1. Independent Living
  2. Crisis Intervention
  3. Behavioral Issues
You can check out examples of real life uses of top skills on resumes here:
  • Prepared adolescents to successfully reintegrate into the community and prepare them for a future of independent living.
  • Provided documentation of daily activities and crisis intervention, also participated in behavior planning meetings concerning residents.
  • Assessed behavioral issues, assisted with daily living routine, conducted meal count, room checks & rounds.
  • Provided mental health services in groups and individuals Coordinated, developed, planned and supervised daily recreations and social activities.
  • Assisted residents with daily living activities

Residential Worker Demographics

Gender

Female

59.5%

Male

27.2%

Unknown

13.2%
Ethnicity

White

68.8%

Hispanic or Latino

12.5%

Black or African American

9.1%

Asian

5.6%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

62.9%

French

8.6%

Braille

5.7%

Swedish

2.9%

Chinese

2.9%

Hebrew

2.9%

Greek

2.9%

Hindi

2.9%

Dutch

2.9%

Russian

2.9%

Hmong

2.9%
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Residential Worker Education

Schools

University of Wisconsin - Eau Claire

17.6%

University of Phoenix

11.9%

University of Wisconsin - Stout

9.3%

San Diego State University

7.0%

Eastern Michigan University

4.8%

Chippewa Valley Technical College

4.4%

Milwaukee Area Technical College

4.0%

University of Wisconsin - Milwaukee

4.0%

Kaplan University

4.0%

Community College of Philadelphia

3.5%

Springfield College

3.5%

Capella University

3.5%

University of Montana

3.1%

University of Southern California

3.1%

Southeast Missouri State University

3.1%

Alpena Community College

2.6%

University of Rhode Island

2.6%

University of Wisconsin - Stevens Point

2.6%

Walden University

2.6%

Iowa State University

2.6%
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Majors

Psychology

17.6%

Social Work

15.2%

Criminal Justice

11.1%

Human Services

8.7%

Business

6.5%

Nursing

4.8%

Mental Health Counseling

4.1%

Sociology

4.0%

Medical Assisting Services

3.8%

Counseling Psychology

3.3%

Education

3.0%

Health Care Administration

3.0%

School Counseling

2.9%

Liberal Arts

2.5%

Human Development

2.0%

General Studies

1.6%

Rehabilitation Science

1.6%

General Education, Specific Areas

1.5%

Social Sciences

1.4%

Special Education

1.4%
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Degrees

Bachelors

35.5%

Other

22.4%

Masters

21.6%

Associate

11.6%

Certificate

4.5%

Diploma

2.7%

Doctorate

1.3%

License

0.4%
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