How To Become A Resolution Specialist: What It Is and Career Path

What is a resolution specialist and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Natalie Mayko

A Resolution Specialist is responsible for handling complaints and evaluating supporting documents to resolve complaints. He/She resolves clients' disputes and oversees employee relations. He/She also performs cross-examinations, administers negotiations, and discusses processes with clients in cases of high-level violations. Besides that, he/she resolves consumer concerns and supports customer service representatives. Also, he/she manages quality assurance and productivity objectives, and reviews processes and procedures, and suggests improvements. Asides from that, he/she ensures compliance with all labor laws and regulatory policies.

To become a resolution specialist, you need at least a high school diploma or its equivalent. You must possess a minimum of two years of related experience. You must also be proficient in SAP, Microsoft Office, and CRM. Some employers may provide on-the-job training. Core skills are customer service, conflict resolution, listening, organization, analytical, and communication skills. These experts earn an average annual salary of $39,110. This ranges from $28,000 to $54,000.

What general advice would you give to a resolution specialist?

Natalie Mayko

Special Education Inclusion Teacher, Holyoke High School

My biggest piece of advice would be to use your resources. Throughout your graduate school experience, you have been able to establish connections with not only your peers but also your professors who work in the same field. As you take your first steps into the professional world, do not be afraid to reach out to ask for help in finding a job. These connections will truly be one of your biggest assets.

ScoreResolution SpecialistUS Average

Salary

3.0

Avg. Salary $38,984

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.72%

Asian 7.03%

Black or African American 11.43%

Hispanic or Latino 19.68%

Unknown 5.35%

White 55.79%

Gender

female 63.24%

male 36.76%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a resolution specialist

Explore resolution specialist education requirements

Most common resolution specialist degrees

Bachelor's

45.1 %

Associate

22.4 %

High School Diploma

17.1 %

Start to develop specific resolution specialist skills

Skills	Percentages
Patients	15.26%
Phone Calls	6.66%
Appeals	5.72%
CPT	4.68%
Inbound Calls	4.40%

Complete relevant resolution specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New resolution specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a resolution specialist based on U.S. Bureau of Labor Statistics data and data from real resolution specialist resumes.

Research resolution specialist duties and responsibilities

Used software tools including: microsoft excel, powerpoint, outlook.
Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and eCommerce applications.
Contribute written materials and course content for exercises to NADL training and content to PowerPoint presentations as subject matter expert.

Prepare your resolution specialist resume

When your background is strong enough, you can start writing your resolution specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a resolution specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable resolution specialist resume templates

Build a professional resolution specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your resolution specialist resume.