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Become A Resolution Specialist

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Working As A Resolution Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Resolution Specialist Do At Goldman Sachs & Co.

* The Savings Resolution Specialistposition is responsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, exception processing, correspondence and complaint monitoring and response.
* Provide incoming call coverage when needed to assist customers with various online retail deposit products such online savings accounts and certificate of deposits
* Access multiple electronic systems and document steps taken to efficiently service the customer
* Participate in projects to drive operational excellence
* Completion of ongoing compliance and remedial training as scheduled
* Meet established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers

What Does A Resolution Specialist Do At Wells Fargo

* Receiving warm transfer customer complaint calls from the line of business
* Thoroughly researching and resolving verbal and written complaints
* Managing case load and ensure adherence to service levels
* Monitoring the phone line for incoming calls escalations and monitor personal queue for incoming written escalations
* Demonstrating superior customer service skills when resolving complaints orally and in writing
* Demonstrating independent critical thinking skills when researching and resolving complaints
* Solving complex customer concerns and determine root cause origin
* Working independently and demonstrating success in high production and quality scores
* Exhibiting business knowledge by understanding policies and having experience in the origination and servicing system of records
* Building and maintaining relationships with business partners
* Having superior decision making skills and analytical skills while working through a complaint when identifying risk and mitigation escalations
* Position Hours/Schedule: Work Scheduled will be Monday
* Friday from 7am to 7pm, shift can be scheduled during any of these business hours, May be open on Saturday in the future; hours may change due to business needs so scheduled must be flexible

What Does A Resolution Specialist Do At Rushmore Loan Management Services

* Handle incoming and outgoing calls to and from borrowers and internal customers from other departments/business units.
* Work with borrowers in the process of negotiating payment plans on loans pursuant to Policies and Procedures.
* Draft payment plans including terms and conditions.
* Follow up on existing payment plans through their conclusion.
* Identify and qualify borrowers for note modification.
* Monitor performance of modified loans to ensure consistency of monthly payments.
* Analyze borrower’s financial statements, pay stubs/profit and loss statements, income tax returns, and review credit reports.
* Order property inspections as needed and/or notifying property preservation to secure a known vacant property.
* Request BPOs/Appraisals as applicable as well as review asset condition and value.
* Request payoff /reinstatement figures as applicable.
* Identify loans that should be turned over to an Asset Resolution Specialist.
* Escalate calls to the appropriate managers as may be applicable.
* Communicate detailed posting instructions to Cashiering Department as to how funds received should be applied to a loan.
* Communicate any issues or concerns to Escrow Administration Department regarding borrower’s taxes or insurance, and/or Hazard Claim issues that may arise during normal course of business.
* Must develop a good working knowledge of the various departments within Servicing Administration in order to provide support to internal employees and external customers.
* Handle additional duties as they may be assigned within the scope of this department/job description.
* All other duties as required.
* ESSENTIAL KNOWLEDGE

What Does A Resolution Specialist Do At HCA, Hospital Corporation of America

* The Denial Resolution Specialist will be responsible for all activities related to resolving, monitoring, and appealing claim denials received from Third Party Payers.
* SUPERVISOR – Denial Resolution Manager
* SUPERVISES –
* None
* DUTIES INCLUDE BUT ARE NOT LIMITED TO:
* Review, identify and resolve payer denials
* Prepare payer appeals for denied claims.
* Ensure adjustments are posted timely and correctly for denied claims that need to be written off.
* Track and follow up on requests for refunds or recoupments in accordance with payer requirements.
* Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
* Performs other duties as assigned.
* KNOWLEDGE

What Does A Resolution Specialist Do At UBS Financial Services

* Support the management of the end-to-end client complaint process, from receipt to reconciliation
* Handle specialized tasks within the client complaint life cycle; including generation of written responses, final review and response approval
* Work with Branch Office Management to resolve complex and high exposure matters
* Assist with service recovery for high priority complaints and executive/senior management escalations
* Provide reporting and trend analysis to assist in the identification and execution of proactive tactics to reduce the core drivers of complaints
* Provide the Supervisory Analyst with regular and consistent updates to ensure education and awareness of the entire complaint process and status
* Train and mentor complaint resolution associates
* What we offer:
* Together.
* That’s how we do things.
* We offer people around the world a supportive, challenging and diverse working environment.
* We value your passion and commitment, and reward your performance.
* Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).
* Take the next step:
* Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients.
* Challenging others and being challenged in return.
* Being passionate about what you do.
* Driving yourself forward, always wanting to do things the right way.
* Does that sound like you? Then you have the right stuff to join us.
* Apply now.
* Disclaimer / Policy Statements:
* UBS is an Equal Opportunity Employer.
* We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
* Your team:
* You’ll be working as part of the operations team at the Wealth Advice Center.
* You will play a critical role in handling critical operational functions that impact the business and client while minimizing risk

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How To Become A Resolution Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Resolution Specialist jobs

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Top Skills for A Resolution Specialist

CustomerServiceRepresentativesProceduresFinancialInstitutionsEnsureComplianceDebtInboundCallsCustomerServiceIssuesCustomerSatisfactionDataEntryOutboundCallsLossMedicalRecordsPhoneCallsCreditCardTechnicalSupportInternalDepartmentsAssetFdicCustomerComplaintsStudentLoans

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Top Resolution Specialist Skills

  1. Customer Service Representatives
  2. Procedures
  3. Financial Institutions
You can check out examples of real life uses of top skills on resumes here:
  • Assisted customer service representatives with process and procedural updates and questions.
  • Initiate customer service in accordance with company policy and procedures.
  • Conducted internal audits within financial institutions to ensure appropriate risk measures and controls were utilized in accordance with current banking regulations.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Continued the successful tax mediation/debt resolution activities in a high volume environment.

Top Resolution Specialist Employers

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Resolution Specialist Videos

Career Advice on becoming an Internal Communications Manager by Sophie M (Full Version)

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