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Become A Resolution Specialist

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Working As A Resolution Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $54,000

    Average Salary

What Does A Resolution Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Resolution Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Resolution Specialist Jobs

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Resolution Specialist Career Paths

Resolution Specialist
Specialist Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Specialist Team Leader Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Store Manager
Service Manager
6 Yearsyrs
Collections Specialist Accounts Receivable Specialist Accountant
Accounting Manager
7 Yearsyrs
Collections Specialist Accounts Receivable Specialist Senior Accountant
Controller
9 Yearsyrs
Collections Specialist Credit Analyst Office Manager
Administrative Manager
6 Yearsyrs
Paralegal Legal Secretary Office Manager
Business Office Manager
7 Yearsyrs
Paralegal Executive Assistant Manager
Regional Manager
8 Yearsyrs
Paralegal Executive Assistant Account Executive
Senior Account Manager
7 Yearsyrs
Loss Mitigation Specialist Underwriter Account Manager
Client Services Manager
7 Yearsyrs
Loss Mitigation Specialist Underwriter Branch Manager
Assistant Vice President
7 Yearsyrs
Loss Mitigation Specialist Underwriter Operations Manager
Territory Manager
7 Yearsyrs
Coordinator Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Coordinator Consultant
Information Technology Manager
7 Yearsyrs
Coordinator Account Executive Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Legal Assistant Executive Assistant Account Executive
Relationship Manager
6 Yearsyrs
Legal Assistant Analyst Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Legal Assistant Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Analyst Manager Case Manager
Customer Care Manager
7 Yearsyrs
Certified Nursing Assistant Billing Specialist Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Senior Specialist 3.7 years
Account Specialist 2.7 years
Service Specialist 2.7 years
Specialist 2.6 years
Client Specialist 2.3 years
Top Careers Before Resolution Specialist
Cashier 10.1%
Manager 3.3%
Collector 3.3%
Supervisor 3.0%
Specialist 3.0%
Server 2.7%
Internship 2.2%
Top Careers After Resolution Specialist
Cashier 6.9%
Specialist 5.9%
Supervisor 3.5%
Analyst 3.3%
Manager 3.0%
Collector 2.9%

Do you work as a Resolution Specialist?

Average Yearly Salary
$54,000
View Detailed Salary Report
$30,000
Min 10%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$94,000
Max 90%
Highest Paying City
New York, NY
Highest Paying State
Hawaii
Avg Experience Level
2.3 years
How much does a Resolution Specialist make at top companies?
The national average salary for a Resolution Specialist in the United States is $54,148 per year or $26 per hour. Those in the bottom 10 percent make under $31,000 a year, and the top 10 percent make over $94,000.

How Would You Rate The Salary Of a Resolution Specialist?

Have you worked as a Resolution Specialist? Help other job seekers by rating your experience as a Resolution Specialist.

Top Skills for A Resolution Specialist

  1. Customer Service
  2. Financial Status
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Communicate effectively with staff, executives, members, providers, and regulatory agencies to provide exemplary customer service.
  • Assisted borrowers with suitable credit resolution to their financial status.
  • Resolved escalated member complaints received through transferred phone calls and customer service management.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Communicate professionally and effectively with physicians, insurance companies, and other clinical personnel.

Resolution Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,717 Resolution Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Resolution Specialist Resume

View Resume Examples

Resolution Specialist Demographics

Gender

Female

57.1%

Male

31.5%

Unknown

11.4%
Ethnicity

White

61.8%

Hispanic or Latino

16.3%

Black or African American

11.6%

Asian

6.7%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

67.5%

Chinese

6.5%

French

4.1%

Mandarin

3.6%

Portuguese

2.4%

Japanese

2.4%

Russian

1.8%

Cantonese

1.8%

Arabic

1.8%

Vietnamese

1.2%

Tagalog

1.2%

Serbian

1.2%

Swedish

0.6%

Swahili

0.6%

Romanian

0.6%

Ukrainian

0.6%

Bosnian

0.6%

Yoruba

0.6%

Lithuanian

0.6%

Bengali

0.6%
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Resolution Specialist Education

Schools

University of Phoenix

36.1%

Strayer University

5.9%

Kaplan University

5.1%

Ashford University

4.8%

Arizona State University

4.0%

University of North Texas

3.7%

Valencia College

3.7%

Liberty University

3.5%

Grand Canyon University

3.5%

Middle Tennessee State University

3.5%

Florida State College at Jacksonville

3.4%

University of Central Florida

3.0%

Southern New Hampshire University

2.9%

Colorado Technical University

2.9%

Florida State University

2.4%

University of North Carolina at Greensboro

2.4%

El Centro College

2.4%

Rock Valley College

2.2%

The Academy

2.2%

American InterContinental University

2.2%
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Majors

Business

34.3%

Health Care Administration

6.4%

Accounting

5.9%

Criminal Justice

5.6%

Psychology

5.5%

Management

4.7%

Finance

4.3%

Legal Support Services

3.6%

Communication

3.5%

Medical Assisting Services

3.5%

General Studies

3.4%

Nursing

2.6%

Computer Science

2.6%

Human Resources Management

2.2%

Marketing

2.2%

Law

2.0%

Computer Information Systems

2.0%

Information Technology

2.0%

Political Science

1.9%

English

1.8%
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Degrees

Bachelors

34.7%

Other

30.3%

Associate

15.7%

Masters

10.4%

Certificate

5.0%

Diploma

2.0%

Doctorate

1.4%

License

0.6%
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Top Resolution Specialist Employers

Jobs From Top Resolution Specialist Employers

Resolution Specialist Videos

Career Advice on becoming an Internal Communications Manager by Sophie M (Full Version)

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