Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between resolution specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a resolution specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a service specialist are patients, social work, and criminal justice.
| Resolution Specialist | Service Specialist | |
| Yearly salary | $38,984 | $44,150 |
| Hourly rate | $18.74 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 152,590 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Resolution specialists and service specialists have different pay scales, as shown below.
| Resolution Specialist | Service Specialist | |
| Average salary | $38,984 | $44,150 |
| Salary range | Between $26,000 And $57,000 | Between $27,000 And $71,000 |
| Highest paying City | Ewing, NJ | Boston, MA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | IBM | Ropes & Gray |
| Best paying industry | Finance | Technology |
There are a few differences between a resolution specialist and a service specialist in terms of educational background:
| Resolution Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between resolution specialists' and service specialists' demographics:
| Resolution Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |