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Become A Resort Manager

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Working As A Resort Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $49,720

    Average Salary

What Does A Resort Manager Do At Equity Lifestyle Properties

* Manage the resources and assets of the property, including staff, buildings, and other assets
* Attract new customers and guests through active marketing, excellent customer service, and adding value to the living experience of our residents
* Analyze, prepare, and manage the operational budget of the community
* Maximize the profitability of the community
* Be the face of ELS standards to our customers and guests

What Does A Resort Manager Do At Marriott

* Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.
* Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
* CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
* CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence.
* Ensures all employees have the proper supplies, equipment and uniforms.
* Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
* Manages supplies and equipment inventories within budget.
* Maintains cleanliness of spa and related areas and equipment.
* Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
* Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Handles guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
* Strives to improve service performance.
* Conducting Human Resources Activities Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
* Ensures employees understand expectations and parameters.
* Brings issues to the attention of the department manager and Human Resources as necessary.
* Observes service behaviors of employees and providing feedback to individuals.
* Participates in employee progressive discipline procedures.
* Participates in an on-going employee recognition program.
* Reviews comment cards and guest satisfaction results with employees.
* Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
* Supervises on-going training initiatives and conducting training when appropriate.
* Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
* Celebrates successes and publicly recognizes the contributions of team members.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
* Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002SO0 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

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How To Become A Resort Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Resort Manager jobs

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Resort Manager Demographics

Gender

  • Male

    52.4%
  • Female

    46.3%
  • Unknown

    1.3%

Ethnicity

  • White

    82.2%
  • Hispanic or Latino

    8.1%
  • Asian

    7.7%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    30.8%
  • French

    15.4%
  • Russian

    7.7%
  • Chinese

    3.8%
  • Vietnamese

    3.8%
  • German

    3.8%
  • Dutch

    3.8%
  • Japanese

    3.8%
  • Venetian

    3.8%
  • Mandarin

    3.8%
  • Hindi

    3.8%
  • Latvian

    3.8%
  • Arabic

    3.8%
  • Tibetan

    3.8%
  • Italian

    3.8%
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Resort Manager

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Resort Manager Education

Resort Manager

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Real Resort Manager Salaries

Job Title Company Location Start Date Salary
Resort Manager Rosewood Hotels and Resorts, LLC Oct 01, 2011 $90,000
Revenue/Reservation and Tourism Resort Manager Harborwalk Hospitality LLC Destin, FL Nov 23, 2016 $67,038
Resort Manager Park Plaza Timeshare Owners Association Park City, UT Aug 01, 2015 $64,000
RV Resort Manager G & H RV Resort, Inc. Gig Harbor, WA Feb 06, 2016 $63,086
Resort Manager The White Porch Inn, LLC Provincetown, MA Aug 16, 2016 $62,965
Resort Manager Everglades Airboat Resorts, LLC Everglades, FL Sep 29, 2011 $45,100
Resort Manager Captiva Resort, LLC Sarasota, FL Oct 01, 2012 $42,429
Resort Manager and Assistant Resort Manager Princeton Holdings, LLC CO Jul 09, 2016 $40,373
Resort Manager and Assistant Resort Manager Princeton Holdings, LLC CO Sep 12, 2015 $37,274
Resort Manager (Lodging Operations) Park Plaza Timeshare Owners Association Park City, UT Jul 01, 2016 $31,741

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Top Skills for A Resort Manager

CustomerServiceStandardsPayrollOwnerSatisfactionFinancialReportsFrontDeskProceduresResortsSafetyGuestRoomsGuestSatisfactionDailyOperationsRVFacilityBeverageFrontOfficeA/PLossHospitalitySpaDepartmentHeads

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Top Resort Manager Skills

  1. Customer Service Standards
  2. Payroll
  3. Owner Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Suggested significant remodeling projects that enhanced the ambiance of the facility and increased the customer service standards.
  • Controlled $900k in inventory and converted inventory to a scan system hereby reducing lost, overspending and payroll to maintain.
  • Hire and train new staff for resort Process guest reservations Daily financial reports Help oversee all aspects of facility
  • Controlled monetary transactions at front desk and maintained complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Created new procedures for acknowledging repeat guests and arrivals processes.

Top Resort Manager Employers

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Resort Manager Videos

My Life as a Luxury Resort Manager - Hilton Los Cabos

Llinos - Resort Manager to Personal Trainer - Fitlink Personal Training Online

CAREERS IN HOSPITALITY MANAGEMENT – BHM,BBA,MBA,Hotels,Resorts,CAT,Job Openings,Salary Package

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