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Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations.Education
Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.
Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.
At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.
Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.Work Experience in a Related Occupation
Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.Licenses, Certifications, and Registrations
Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.Advancement
Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.Important Qualities
Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.
Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.
Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.
Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.
Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.
Average Length of Employment
Top Careers Before Resort Manager
Top Careers After Resort Manager
Hispanic or Latino8.1%
Black or African American0.6%
Unfortunately we don’t have enough data for this section.
University of Phoenix8.2%
Ferris State University5.5%
Northern Arizona University5.5%
University of Colorado at Boulder5.5%
University of Montana5.5%
University of Central Florida5.5%
San Diego State University5.5%
University of Nevada - Las Vegas5.5%
Arizona State University4.1%
University of Pennsylvania4.1%
University of Northern Iowa4.1%
Northeastern State University4.1%
Central Michigan University4.1%
East Carolina University4.1%
University of Wisconsin - Stout4.1%
University of Utah4.1%
Utah State University4.1%
Central Washington University2.7%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Resort Manager||Rosewood Hotels and Resorts, LLC||Oct 01, 2011||$90,000|
|Revenue/Reservation and Tourism Resort Manager||Harborwalk Hospitality LLC||Destin, FL||Nov 23, 2016||$67,038|
|Resort Manager||Park Plaza Timeshare Owners Association||Park City, UT||Aug 01, 2015||$64,000|
|RV Resort Manager||G & H RV Resort, Inc.||Gig Harbor, WA||Feb 06, 2016||$63,086|
|Resort Manager||The White Porch Inn, LLC||Provincetown, MA||Aug 16, 2016||$62,965|
|Resort Manager||Everglades Airboat Resorts, LLC||Everglades, FL||Sep 29, 2011||$45,100|
|Resort Manager||Captiva Resort, LLC||Sarasota, FL||Oct 01, 2012||$42,429|
|Resort Manager and Assistant Resort Manager||Princeton Holdings, LLC||CO||Jul 09, 2016||$40,373|
|Resort Manager and Assistant Resort Manager||Princeton Holdings, LLC||CO||Sep 12, 2015||$37,274|
|Resort Manager (Lodging Operations)||Park Plaza Timeshare Owners Association||Park City, UT||Jul 01, 2016||$31,741|
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