Resort manager job description

Swan Lake Resort is looking to add a Resort Manager to our team. The Resort Manager will be tasked with overseeing the entire operation at Swan Lake Resort. The chosen candidate will work directly with the ownership team to plan and execute short term and long term operational objectives.
Key Responsibilities
To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Team Management
Manages all operational aspects of the resort. Direct Reports will include Human Resources Manager, Director of IT, Director of Golf, Golf Course Superintendent, Restaurant Manager, Executive Chef, Grill Manager, Resort Sales Manager and Facilities Maintenance Manager. Attends management and staff meetings as scheduled. Review applicants, interview, hire and terminate staff as needed to comply with performance standards and service demands. Forecast staffing requirements and assist the managers in assuring that staffing is done within constraints of the budget. Establish standards for personnel performance and customer service. Review work procedures and operational problems to determine ways to improve service, performance, or safety.


Financial Management
Directs the development and implementation of long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets. Assist in the planning of facility improvements, remodeling, construction and repair and interacts with applicable resort managers for this purpose. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Meet with department managers on a monthly basis to review monthly performance with regards to revenues and expenses. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable in all departments.


Customer Service
Investigate and resolve complaints regarding the experience a guest had in any department at Swan Lake Resort. Greet guests, welcome them to the resort and be available if needed during their stay. Serve as a representative within the community.


Compliance
Monitor employee and patron activities to ensure safety and enjoyment for all staff and guests. Participates in on-going facility inspections throughout the resort to assure that cleanliness, maintenance, projects, safety and other standards are consistently attained.


Advertising/Social Media
Assists with the development and execution of advertising plan and budget. Responsible for control and updates made to Swan Lake Resort website. Lead Social Media presence through Facebook, Instagram, Twitter, LinkedIn, YouTube and SLR TV and continuously look for new avenues to increase our social media reach.


Education & Experience:
Must have 3 to 5 years' experience in Executive Level Facility Management Past Experience in Resort Operations Preferred Past Experience with Hotel, Food & Beverage and/or Golf Operations a Plus Bachelor Degree Preferred


Skill Requirements


Must be willing to be on-call during off-duty hours for emergencies. Must be a team player. Must be able to develop strategies and steps to achieve organizational goals. Must be able to analyze market and competition. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by employees and guests Must be able to work with and understand financial information and data.


Supervisory Responsibilities


Manager



Job Posted by ApplicantPro

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

Resort Manager serves as a key leader of the executive team for The Omni Homestead. Reporting directly to the Managing Director, the Resort Manager will help lead the operation and be responsible for creating memorable experiences for guests in keeping with Omni's high standards and award-winning service. This position will focus strongly on leading operations while supporting all other divisions and Executive Committee Members.

Responsibilities

* Actively engage and help develop the annual strategic business plan and budget, monitor progress and drive delivery of company standards as well as approved initiatives and tactics throughout the year• Work closely with Executive Committee members to ensure all financial, guest services and employee relations standards are met.• Review daily operating results and weekly forecasting and scheduling, taking immediate corrective action as needed.• Conduct daily reviews of all divisions with department leaders. Strong focus on Rooms and Food and Beverage.
* Participate in the hiring, training and development, scheduling, reviewing and disciplining of all staff with the support of division leaders and department managers• Coordinate, supervise and direct all aspects of the operation with support of division leaders, department and assistant managers• Ensure high guest service standards in keeping with a luxury resort operation• Drive a strong culture of associate engagement• Recommend programs for the motivation and development of staff• Direct property operations in Managing Director's absence

Qualifications

* College degree in business, hotel & restaurant management or equivalent preferred, and Minimum of five years of hotel management experience in a luxury hotel/resort environment• Demonstrated results oriented management skills with a proven track record in mentoring and leading a successful team• Ability to budget and forecast productivities and direct expenses with strong financial acumen• Ability to establish and maintain relationships with vendors, community and organizations• Excellent technical skills; must be detail oriented, extremely organized and punctual• Ability to communicate effectively and professionally• Ability to work under pressure• Ability to work independently and within a team environment• Flexible schedule to include weekends and holidays

JOB SUMMARY: Manage UO overall forecasting environment and a wide variety of financial analysis and summary reporting for the Universal Orlando Resorts.
MAJOR RESPONSIBILITIES:

+ Manage and enhance current forecasting environment through the use of multiple forecasting models.

+ Work closely with Data Science Team to ensure Revenue Management system output and forecast accuracy is within tolerances.

+ Manage and develop annual budget, and report on weekly progress towards achievement of goals.

+ Identify, measure, and execute ad-hoc analyses such as booking trends, demographics, and stay patterns.

+ Manage and enhance our current reporting environment through automation by improved data manipulation.

+ Conduct research on best practices in revenue management and forecasting and apply where applicable.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

SCOPE: The role of this position will be to work closely with Resort Sales team members to enhance our overall forecasting accuracy, identify solutions for need periods, while continuing to improve our overall reporting efficiency.

EDUCATION: Bachelor's degree in Economics, Statistics, Accounting, Finance, or related business major required; Master's degree preferred

EXPERIENCE: 5-7 years of Revenue Management experience required; or equivalent combination of education and experience.

ADDITIONAL INFORMATION: Position could potentially require travel 2-3 times per year.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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