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Resort manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Xu Zhang Ph.D.,
Nina Woodard
Below we've compiled a list of the most critical resort manager skills. We ranked the top skills for resort managers based on the percentage of resumes they appeared on. For example, 16.4% of resort manager resumes contained pet as a skill. Continue reading to find out what skills a resort manager needs to be successful in the workplace.

15 resort manager skills for your resume and career

1. PET

Here's how resort managers use pet:
  • Assisted the management team with daily operations including pet care, registers, grooming salon, and core.
  • Hired, trained and disciplined employees, developed schedules, and ensured the safety of the Pet Guests.

2. Resorts

A resort is any place designated for recreation and fun. It usually includes hotels, restaurants, pools, sports grounds, and other related activities.

Here's how resort managers use resorts:
  • Devised innovative sourcing strategy to secured cost-free furnishings by connecting with other resorts undergoing full renovations.
  • Board of Managers, Sales Team & Executive Team on developing ways to better the resorts and ensure quality vacation experiences.

3. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how resort managers use property management:
  • Demonstrated expertise in resort and property management with an emphasis on maintenance, housekeeping, and budget forecasting and analysis.
  • Created effective relationship between on site Gold Key Sales Department and property management.

4. Reservations

Here's how resort managers use reservations:
  • Coordinated all computer related activities including guests reservations, arrivals, departures and payment processing.
  • Created resort website which increased resort visibility and reservations.

5. RV

Here's how resort managers use rv:
  • Managed a 259-site RV resort, increasing occupancy by initiating the 150% customer service rule and streamlining the reservations/check-in process.
  • Make recommendations to the Harbor Manager concerning changes to the RV Resort rates and fees.

6. Guest Satisfaction

Here's how resort managers use guest satisfaction:
  • Assist General Manager and the front office staff accommodating dissatisfied guests to maximize owner/guest satisfaction and aid in resort efficiency.
  • Demonstrate guest satisfaction commitment by monitoring guest stay thought personal guest contact throughout the property regularly.

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7. Cleanliness

Here's how resort managers use cleanliness:
  • Implemented cleanliness and inventory standards for Timeshare villas.
  • Oversee the daily operations of the resort, managing to provide and maintain standards of conduct, cleanliness and safety.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how resort managers use payroll:
  • Controlled $900k in inventory and converted inventory to a scan system hereby reducing lost, overspending and payroll to maintain.
  • Work on the schedules, hiring, payroll, corrective action, termination, write ups, guest complaints, refunds.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how resort managers use human resources:
  • Achieved a 95% employee satisfaction score based on the latest New Leader Assimilation Review conducted by Human Resources.
  • Managed all aspects of the resort operations including; lodging, human resources, housekeeping and guest services.

10. Campground

Here's how resort managers use campground:
  • Performed regular inspections of all campground facilities.
  • Manage Natchez Trace Wilderness Preserve 1000 Trails and KOA, an 880 acre campground with 531 campsites and 53 rental cabins.

11. Guest Service

Here's how resort managers use guest service:
  • Integrated a labor and scheduling process to improve guest services and promote operational efficiency.
  • Participated in pilot program to monitor Guest Service Measurement, Coaching and Development.

12. Financial Reports

Here's how resort managers use financial reports:
  • Produced daily financial reports for General Managers and Owners.
  • Report variance financial reports for property.

13. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how resort managers use guest rooms:
  • Owned all operational aspects of $20M renovation, including: Guest rooms and new restaurant launch.
  • Worked closely with Project Manager developing and managing $4.5M guest room renovation.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how resort managers use bank deposits:
  • Maintained property accountability documents to include: daily financial statements, bank deposits and petty cash vouchers.
  • Perform weekly bank deposits for multiple recreation/historic sites.

15. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how resort managers use front desk operations:
  • Assisted in the preparation of the annual budget and was responsible for the financial management of front desk operations.
  • Managed a 100 diverse staff responsible for all front desk operations.
top-skills

What skills help Resort Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on resort manager resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What resort manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young resort managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.
Do you want to know more?
Read more about what experts have to say about resort manager

List of resort manager skills to add to your resume

Resort manager skills

The most important skills for a resort manager resume and required skills for a resort manager to have include:

  • PET
  • Resorts
  • Property Management
  • Reservations
  • RV
  • Guest Satisfaction
  • Cleanliness
  • Payroll
  • Human Resources
  • Campground
  • Guest Service
  • Financial Reports
  • Guest Rooms
  • Bank Deposits
  • Front Desk Operations
  • Financial Management
  • Inventory Control
  • Guest Relations
  • Petty Cash
  • Hotel Operations
  • Internal Audit
  • HOA
  • Cost Control
  • Exceptional Guest
  • A/P
  • Event Planning
  • Customer Complaints
  • Guest Complaints
  • Disciplinary Actions
  • Performance Reviews
  • Revenue Management
  • Fine Dining
  • Guest Issues
  • Customer Service
  • Staff Training
  • Refurbishment
  • ADR
  • Financial Statements
  • Emergency Situations
  • VIP
  • PBX
  • Variance Reports
  • Customer Relations
  • Caribbean
  • Capital Expenditures

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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