What does a resort manager do?
A resort manager oversees the daily operations in a resort or similar establishment, ensuring optimal hospitality services and client satisfaction. Their responsibilities include setting goals and daily objectives, establishing budgets and schedules, liaising with external partners such as vendors and suppliers, managing staff, and delegating tasks to maintain a smooth workflow. They must also address guest concerns and issues, resolving them promptly and efficiently. Moreover, a resort manager must lead and encourage staff to reach goals, all while implementing the resort's policies and regulations to maintain a safe and healthy environment for guests and staff.
Resort manager responsibilities
Here are examples of responsibilities from real resort manager resumes:
- Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
- Assist clients with booking reservations for their pet (s) and signing up for classes.
- Control $900k in inventory and convert inventory to a scan system hereby reducing lose, overspending and payroll to maintain.
- Create resort website which increase resort visibility and reservations.
- Conduct various inspections throughout property to ensure cleanliness and safety.
- Facilitate yield meetings to maximize ADR and profitability, including identification of group business.
- Coordinate all computer relate activities including guests reservations, arrivals, departures and payment processing.
- Establish a positive, customer-focuse environment by providing consistent, diplomatic leadership and coaching to staff members.
- Ensure the parking lot run smoothly, money are collected each game and any problems are resolved quickly and effectively.
- Read meters, billing, evictions, background checks, calling in maintenance as needed, renting/leasing and sales of new mobiles
- Experience in all facets of public / VIP relations, defining marketing strategy / sales and corporate image.
- Check in with housekeeping supervisor to ascertain adequate staffing, arrivals and departures, VIP arrival, special requests etc.
- Negotiate all vendor contracts as well as OTA agreements.
- Ensure parking operation run efficiently and effectively.
- Maintain delinquency and process evictions.
Resort manager skills and personality traits
We calculated that 16% of Resort Managers are proficient in PET, Resorts, and Property Management. They’re also known for soft skills such as Business skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Resort Managers that have these skills listed on their resume here:
- PET, 16%
Assisted the management team with daily operations including pet care, registers, grooming salon, and core.
- Resorts, 16%
Devised innovative sourcing strategy to secured cost-free furnishings by connecting with other resorts undergoing full renovations.
- Property Management, 14%
Demonstrated expertise in resort and property management with an emphasis on maintenance, housekeeping, and budget forecasting and analysis.
- Reservations, 8%
Coordinated all computer related activities including guests reservations, arrivals, departures and payment processing.
- RV, 7%
Managed a 259-site RV resort, increasing occupancy by initiating the 150% customer service rule and streamlining the reservations/check-in process.
- Guest Satisfaction, 6%
Assist General Manager and the front office staff accommodating dissatisfied guests to maximize owner/guest satisfaction and aid in resort efficiency.
Most resort managers use their skills in "pet," "resorts," and "property management" to do their jobs. You can find more detail on essential resort manager responsibilities here:
Business skills. The most essential soft skill for a resort manager to carry out their responsibilities is business skills. This skill is important for the role because "lodging managers need to operate a facility that is profitable." Additionally, a resort manager resume shows how their duties depend on business skills: "handled customer complaints to help maintain both business and customer satisfaction. "
Customer-service skills. Another soft skill that's essential for fulfilling resort manager duties is customer-service skills. The role rewards competence in this skill because "lodging managers must have excellent customer-service skills." According to a resort manager resume, here's how resort managers can utilize customer-service skills in their job responsibilities: "care for pet guests, administer medications, perform bathing and basic grooming. "
Interpersonal skills. Another skill that relates to the job responsibilities of resort managers is interpersonal skills. This skill is critical to many everyday resort manager duties, as "lodging managers interact regularly with many different people." This example from a resume shows how this skill is used: "manage health club with five departments complete departmental and club-wide financial reports demonstrate strong interpersonal skills when deescalating members"
Listening skills. A big part of what resort managers do relies on "listening skills." You can see how essential it is to resort manager responsibilities because "lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff." Here's an example of how this skill is used from a resume that represents typical resort manager tasks: "club service associate listen to and resolve customer complaints via e-mail and telephone. "
Organizational skills. A commonly-found skill in resort manager job descriptions, "organizational skills" is essential to what resort managers do. Resort manager responsibilities rely on this skill because "lodging managers need to keep track of many different schedules, budgets, and people at once." You can also see how resort manager duties rely on organizational skills in this resume example: "winter occupancy increased from skills used computer skills, customer service and organizational skills"
Leadership skills. Lastly, "leadership skills" is an important element of what a resort manager does. Resort manager responsibilities require this skill because "lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints." This resume example highlights how resort manager duties rely on this skill: "provided the leadership for all areas of the 251-room hotel operation that was part of a casino in southern california. "
The three companies that hire the most resort managers are:
- Sun Communities12 resort managers jobs
- National Veterinary Associates7 resort managers jobs
- Hilton6 resort managers jobs
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Compare different resort managers
Resort manager vs. Hotel director
A Rooms Director ensures smooth operation of valet services, housekeeping, communication, uniformed and concierge services, and guest services. Rooms directors provide guests with quality service with maximum productivity and room revenue. They coordinate the administrative and organizational functions and make sure that they comply with the operation standards. It is their job to create a monthly reporting system for monitoring. Also, they provide solutions for the improvement of the problem areas in the hospitality industry.
There are some key differences in the responsibilities of each position. For example, resort manager responsibilities require skills like "pet," "resorts," "property management," and "guest satisfaction." Meanwhile a typical hotel director has skills in areas such as "front desk," "financial performance," "pms," and "booking." This difference in skills reveals the differences in what each career does.
Hotel directors earn the highest salaries when working in the hospitality industry, with an average yearly salary of $90,508. On the other hand, resort managers are paid more in the finance industry with an average salary of $52,321.The education levels that hotel directors earn slightly differ from resort managers. In particular, hotel directors are 7.5% more likely to graduate with a Master's Degree than a resort manager. Additionally, they're 0.8% less likely to earn a Doctoral Degree.Resort manager vs. Innkeeper
A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.
In addition to the difference in salary, there are some other key differences worth noting. For example, resort manager responsibilities are more likely to require skills like "pet," "resorts," "property management," and "rv." Meanwhile, an innkeeper has duties that require skills in areas such as "clean rooms," "wine," "front desk," and "concierge services." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Innkeepers tend to reach similar levels of education than resort managers. In fact, they're 1.0% more likely to graduate with a Master's Degree and 0.8% less likely to earn a Doctoral Degree.Resort manager vs. Rooms director
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a resort manager is likely to be skilled in "pet," "property management," "rv," and "guest satisfaction," while a typical rooms director is skilled in "front desk," "rooms division," "oversight," and "financial performance."
Rooms directors earn the highest salary when working in the hospitality industry, where they receive an average salary of $78,860. Comparatively, resort managers have the highest earning potential in the finance industry, with an average salary of $52,321.rooms directors typically earn similar educational levels compared to resort managers. Specifically, they're 0.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Resort manager vs. Director of front office
Types of resort manager
Updated January 8, 2025
