Resource manager job description

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation

As the Resource Manager, you will lead the strategic management and allocation of the global services team resources, and our delivery partners to ensure the right fit of consultant capabilities against our customer needs.

This position will develop and implement the Professional Services' team resource allocation process and project forecasting methodology to ensure predictability and availability of the consulting staff, while monitoring a proper load balance between the team and our delivery partners.

What You'll OwnOversee the global Services Team's resource allocation process and allocate resources to available work based on demand, capacity, skill set, and experience Manage end-to-end project resourcing process, from pipeline monitoring, to queue review, to effective and timely project assignment.Monitor project activities and resourcing, identifying potential instances of under- and over-utilization and actively work with the Services Managers to address and solve those issues Implement and maintain a system to effectively align project assignments with resources based on skillset, seniority, and bandwidth Analyze the utilization and productivity trends and implement process improvements to increase the team's efficiency Facilitate the project assignment process by collaborating with key stakeholders to review current and future projects and proactively identify and resolve potential resourcing issues Improve the business processes to ensure proper short-term forecasting to help with proper resource assignments Define and prescribe initiatives to use our systems and technology to drive visibility and strengthen the resource management process Build and maintain a utilization & capacity model and communicate to internal stakeholders forecasted staffing levels for both internal and partner resource requirements Work closely with Engagement Management, Services, and Customer Success to forecast the upcoming project pipeline Build and maintain a utilization model for the department's backlog of hours Provide Services leadership team with necessary data to make decisions regarding hiring and backfilling team members

What You Need to Succeed5+ years of experience in an operational role with experience in resource management Experience in managing operations of a global team is preferred Excellent project management skills handling multiple workstreams and conflicting priorities Ability to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions Experience leading data-driven projects and communicating the results of analysis and insights to peers and leadership Exceptional written and communication skills to effectively collaborate with cross-functional stakeholders and business leaders of all levels Preferred experience with Financial Force or a similar Professional Services Automation (PSA) tool Ability to learn complex information quickly and thrive in a generally fast-paced environment with the agility to shift priorities to enable team success

What You'll Love About Us!Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance.WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row.WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration and innovation that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

• Must be detail-oriented, highly organized, and able to handle a variety of tasks in an efficient manner.
• 5+ years of experience in production management.
• Experience with successful on-set client interaction and key creative collaboration.
• Track record of successfully delivering high-quality data in a rapidly changing environment
• Proven track record in leadership and mentorship.
• Strong comprehension of the concepts, practices, and procedures used in visual effects and film production.
• Experience in a visual effects and shot production pipeline.
• Must be highly computer literate with Mac and Windows as well as GSuite.
• Excellent communication, interpersonal, and diplomacy skills.
• Ability to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values: innovative, one team, passion and integrity.

Note :

The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individual with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Due to the requirements of this position, NEP requires as a condition of employment for this position that a candidate be fully vaccinated for COVID-19. If a candidate is offered this position with NEP, such offer is contingent on the candidate providing proof of full vaccination status by his or her start date. Pursuant to the Americans with Disabilities Act and Title VII of the Civil Rights Act of 1964, NEP will consider reasonable accommodations to a candidate’s inability to vaccinate due to disability or religious belief, but NEP’s consideration of potential reasonable accommodations does not guarantee commencement of employment.

Benefits :

We are proud of our culture. We believe in treating people with respect and supporting their artistic and professional goals. In addition to working with some of the most talented people on big budget, feature films and AAA games, being a member of NEP Virtual Studios Entertainment entitles you to participation in our Employer Sponsored Benefits: 401k Plan (with matching), Health, Dental, and Vision Insurance (with employer contributions), Group Term Life Insurance, Short Term and Long Term Disability Insurance, Vacation and Sick Pay, and Employee Assistance Program as well as a number of Voluntary Benefits. NEP Virtual Studios also supports your continued education, training (Studio Arts classes, online training, industry partner events), and career growth opportunities.

At NEP Virtual Studios we celebrate diversity and inclusion. We are committed to an environment that does not discriminate based on race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Please let us know if you require any accommodation in your application. We believe our success as a company is built on the diversity of our teammates.

BDO's Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.

The Strategic Planning & Resource Manager supports practice management needs in one or more of the following areas: scheduling, professional development, and training, reporting and analysis. For example, the Manager may direct, organize, and plan the scheduling of practice managers and associates for work assignments based on project requirements and skill profiles. In this role, the Manager of Internal Development may coordinate associates' qualifications and proficiencies with the clients' job requirements to enhance final work product and evaluate and assess productivity on an individual and group level. In addition, the Manager may serve as a liaison with Human Resources to determine future staffing needs and track training needs for personnel in the department. Depending on practice needs, this position may also support and/or manage the office/practices' career advisor program, budget process, operating results analysis, and strategic data analysis.
Qualifications

Education:

* Bachelor's degree in Accounting or Finance, required

Experience:

* Five (5) or more years of relevant experience, preferred
* Experience in a professional services firm, specifically public accounting, is highly preferred

License/Certifications:

* CPA, preferred

Software:

* Proficient in the use of Windows and Microsoft Office Suite, specifically Word, Excel, and PowerPoint, Power BI, preferred

Other Knowledge, Skills & Abilities:

* Excellent analytical skills
* Excellent communication skills and ability to foster and maintain relationships with professionals at all levels within the organization
* Ability to act as a strategic partner to regional and local business line and practice leadership and management teams
* Strong project and time management skills
* Excellent written communication skills
* Ability to maintain a high level of confidentiality and professionalism in all matters
* Ability to deliver presentations and facilitate meetings
* Ability to work well with a team as well as independently