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Resource manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Timothy Edwards,
Vidya Kalaramadam Ph.D.
Resource manager example skills
Below we've compiled a list of the most critical resource manager skills. We ranked the top skills for resource managers based on the percentage of resumes they appeared on. For example, 14.1% of resource manager resumes contained customer service as a skill. Continue reading to find out what skills a resource manager needs to be successful in the workplace.

15 resource manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how resource managers use customer service:
  • Key Accomplishments: Implemented daily productivity and quality measurements for dispatch staff to improve internal customer service objectives and establish goals.
  • Evaluated customer service representatives on calls; coaching and leading them to great customer evaluations and exceeding the companies required recommendations.

2. Resource Management

Resource management is under what you call project management, wherein it is used to manage a business. This particular skill involves planning, creating, developing, implementing, and adapting certain information or data related to a project.

Here's how resource managers use resource management:
  • Provided skilled social services including but not limited to specialized case and resource management for developmentally disabled individuals and their families.
  • Developed resource management guidance for 4 operational watch sections consisting of 120 joint-service military, civilian DoD and contractor personnel.

3. Project Management

Here's how resource managers use project management:
  • Prioritized monitored and maintained all top-level initiatives; provided oversight and guidance on project management, personnel resource and asset allocation.
  • Worked as a Relationship Manager, responsible for managing projects between Global Services Delivery Project Management and Technical Consultant communities.

4. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how resource managers use human resources:
  • Managed all internal Human Resources records and oversaw all investigations and disciplinary actions.
  • Maintain and assist with necessary documentation for Human Resources.

5. Customer Satisfaction

Here's how resource managers use customer satisfaction:
  • Executed the scheduling of projects for cost effectiveness and efficiency resulting in exceptional customer satisfaction.
  • Developed resource schedules to ensure optimal resource utilization and effectiveness while maximizing customer satisfaction.

6. Client Facing

Here's how resource managers use client facing:
  • Onboarded all new hire practitioners to the staffing and deployment process including assessing skills sets for internal and client facing mobility.

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7. Shared Services

Here's how resource managers use shared services:
  • Build collaborative relationships across the organization to leverage shared services and resources to address local needs.
  • Develop and implement continuous process improvements as a member of the global Data Science Shared Services team.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how resource managers use business development:
  • Establish in conjunction with Business Development a weekly community activities plan designed to achieve branch and regional objectives.
  • Maintain constant knowledge of current and upcoming projects and business development activities anticipating resource availability and pressures.

9. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how resource managers use logistics:
  • Provided oversight and regulatory guidance on funding requirements, property accountability, logistics operations and Force Management/Force Development.
  • Managed operations and logistics, coordinating transportation of personnel, equipment, and supplies to ensure on-time arrival/departure.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how resource managers use data entry:
  • Used Data Entry to input candidate's information into company system accurately.
  • Performed office duties (faxing/copying/phone service/data entry).

11. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how resource managers use erp:
  • Serve on the BI deployment team for ongoing ERP system implementation project.
  • Implemented and maintained two modules of the SAP ERP system.

12. PMO

Project management office or, as is often abbreviated, PMO is a part often found in larger companies, agencies, and other organizations of varying sizes. This department's main focus is to create, alter, and help implement project management policies and regulations within their enterprise, through a number of methods and means, such as documents, guides, and personal assistance. A PMO is truly helpful in standardising and improving the way projects are handled, and thus should be good at minimising costs, errors, and incidents.

Here's how resource managers use pmo:
  • Managed the interaction between the QA team, Development team, BA's and PMO.
  • Demand and Resource Manager directly reporting to the PMO Director.

13. Resource Utilization

Here's how resource managers use resource utilization:
  • Partner with other Resource Managers within a geography to source and share additional delivery resources for effective resource utilization.
  • Managed available resources between Account Service and Creative Teams to optimize resource utilization.

14. Career Development

Career development is a term referring to the process and idea of furthering one's career or otherwise altering its path by a number of processes and methods. A career development plan can be unique to the individual and might simply be to continue working the job one does in a singular company and moving up, in terms of positions and salary. Or it might be an entirely different plan, such as moving on from the position, the company, and perhaps even the industry as a whole, and doing other work somewhere else.

Here's how resource managers use career development:
  • Provided career development assistance to students by previewing and promoting resources such as online career databases and specific career websites.
  • Promoted positive work environment by assisting staff with career development and coordinating individual development plans, coaching and mentoring.

15. Performance Management

Here's how resource managers use performance management:
  • Co-facilitated bi-annual performance management meetings.
  • Managed recruiting/staffing including International, salary and benefit administration also encompassing employee relations, performance management and employee development and training.
top-skills

What skills help Resource Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on resource manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What resource manager skills would you recommend for someone trying to advance their career?

Vidya Kalaramadam Ph.D.

Associate Professor of Women’s and Gender Studies

Double major or at least pick up a couple minors and alternate credentials such as certificates. For instance, combine your degree in Race, Gender and Minority Studies with a degree in Business or Public Health or Criminal Justice or Psychology
Learn a second language to some degree of fluency
Get work experience / internship experience that connects to your broader career goals and skillset

What hard/technical skills are most important for resource managers?

John Barr

Owner of the Law Office of John M. Barr, P.C., University of Richmond

The most important hard/technical skills are experience and training in such areas as workplace investigations, overseeing various employee programs and documentation related to leaving, handbooks, job descriptions, wages, benefits, hiring, and terminations, developing a diverse workforce, and training in the future of the workforce.

List of resource manager skills to add to your resume

Resource manager skills

The most important skills for a resource manager resume and required skills for a resource manager to have include:

  • Customer Service
  • Resource Management
  • Project Management
  • Human Resources
  • Customer Satisfaction
  • Client Facing
  • Shared Services
  • Business Development
  • Logistics
  • Data Entry
  • ERP
  • PMO
  • Resource Utilization
  • Career Development
  • Performance Management
  • Virtualization
  • QA
  • Payroll
  • Performance Reviews
  • Management System
  • Data Analysis
  • Conflict Resolution
  • Process Improvement
  • Community Resources
  • DOD
  • Direct Reports
  • Background Checks
  • Resource Planning
  • Windows
  • SharePoint
  • Lead Support
  • Training Programs
  • Facebook
  • Linkedin
  • Resource Allocation
  • Business Analysts
  • Inventory Control
  • Medicare
  • Cost Savings
  • Open Positions
  • ISO
  • Applicant Tracking Systems
  • SQL
  • Redeployment
  • Indirect Supervision
  • Reference Checks
  • Strategic Sourcing

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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