Restaurant general manager jobs in Guaynabo, PR

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together! Key Responsibilities Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards, and procedures. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. Develops specific goals and plans to prioritize, organize, and accomplish work. Monitors and maintains the productivity level of employees. Verifies that all team members/supervisors understand the brand specific philosophy. Maintains the operating budget and verifies that standards and legal obligations are followed. Assists supervisors in understanding team members' ever changing needs and expectations, and how to exceed them. Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements. Establishes and maintains open, collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service. Stays readily available/ approachable for all team members. Demonstrates knowledge of the brand specific service culture. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers daily. Takes proactive approaches when dealing with guest and employees concerns. Reviews comment cards and guest satisfaction results with employees. Responds in a timely manner to customer service department requests. Negotiate contracts and manage vendor relationships to optimize cost and quality. Recruit, hire, and train F&B staff, including servers, bartenders, and support personnel. Provide ongoing coaching and performance feedback to ensure service excellence. Analyze sales trends and identify opportunities for revenue growth and cost savings. Ensure compliance with food safety regulations and health code standards. Encourages and builds mutual trust, respect, and cooperation among team members. Qualifications Hospitality oriented Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Proven experience in food and beverage management, with a minimum of 4 years in a supervisory role. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and problem-solving abilities. Knowledge of industry trends, culinary techniques, and beverage trends. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems. Ability to work flexible hours, including evenings, weekends, and holidays. Fully bilingual (Spanish and English) Benefits 401(k) 401(k) Matching Health Insurance Vision Insurance Dental Insurance Life Insurance Paid Holidays Employee Discount The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Fine Dining Restaurant General Manager is responsible for overseeing all aspects of a fine dining restaurant operation, ensuring exceptional culinary and service experiences that reflect the highest standards of hospitality and excellence. This role requires refined leadership, a deep understanding of luxury service, and the ability to cultivate a culture of elegance, precision, and team engagement. The General Manager will lead all front-of-house operations, collaborate closely with culinary leadership, and maintain rigorous attention to detail in service delivery, guest relations, and operational performance. They are also responsible for maintaining profitability, controlling labor and expenses, developing high-performing teams, and ensuring compliance with all safety, sanitation, and regulatory requirements while elevating the overall guest journey. Marketing and strategic planning initiatives to attract discerning clientele are also central to this role. Education & Experience • Bachelor's degree or equivalent experience in Food & Beverage operations. • At least four (4) years of progressive experience in fine dining restaurant operations within a luxury hospitality environment. • Minimum of 2 years of management experience in a hotel or restaurant is preferred. • Deep understanding of wine service, tasting menus, and high-end service protocols. • Excellent interpersonal and communication skills, with strong attention to detail. • Valid Food Handler's Certificate, First Aid, and CPR certification. • Strong leadership background in the culinary field. • Proficiency in POS systems, Microsoft Office Suite, and reservation platforms (e.g., OpenTable).In-depth knowledge of health and safety regulations. • Proven comprehensive understanding and adherence to company policies, procedures, job descriptions, daily memorandums, health and safety regulations, sanitation protocols, chemical usage, fire safety procedures, and HACCP guidelines. • Fluent in English, Spanish languages required. Skills and Competencies • Exceptional knowledge of luxury guest service standards, fine dining etiquette, and culinary presentation. • In-depth knowledge of wines, spirits, and pairings with the ability to educate guests and staff confidently. • Experience managing wine inventories, collaborating with sommeliers, and curating beverage menus that complement the cuisine. • Ability to manage staffing efficiently to optimize operations and minimize labor costs. • Ability to quickly assess situations, identify issues, and implement effective solutions to ensure smooth operations and guest satisfaction. • Strong understanding of budgeting, cost control, and financial reporting to maintain profitability and adhere to budget guidelines. • A keen ability to anticipate guest needs, exceed expectations, and resolve complaints efficiently, ensuring an exceptional guest experience. • Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced, dynamic environment while maintaining high standards of service. Physical Requirements • Ability to stand for extended hours. • The ability to work through long shifts, including late-night hours and/or weekends. • Ability to work effectively in a loud, crowded setting. • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Job Description We are a working class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company. Job Summary: The Restaurant Manager (RM) is responsible for supporting the General Manager (GM) and the Assistant General Manager (AGM) in overseeing all aspects of restaurant operations to ensure the highest level of customer service, efficient business performance, and a positive work environment for all employees. The Restaurant Manager will support the team, manage resources, and ensure compliance with all operational standards and regulations. Key Responsibilities Operational Management: Supports the GM and AGM in efficient and effective restaurant operations on a day-to-day basis. Assists and complies with all aspects of inventory, purchasing, receiving, and storage of Company specified products. Ensure high standards of food quality and service. Ensures building, equipment, furniture, and fixtures are in good repair, clean, and maintained regularly; reports maintenance issues to the GM and AGM. Upholds restaurant mission, vision, philosophy, and core values through behavior and action. In the absence of the GM and AGM, the RM is responsible for managing and directing all required aspects within the restaurant. Financial Management: Assists the GM and AGM in managing the restaurant's labor, cost of goods, and overall budget. Makes the required adjustments to labor and schedules on a shift-to-shift basis without compromising the Guest experience. Monitor financial performance, including sales, expenses, and profitability, with the GM and AGM. Assists with the inventory, purchasing, receiving, and storage of Company specified products. Assists in providing an ability to drive sales through community engagement - become a presence in the community. Prepare reports on financial performance for the Operations Leadership Team and Restaurant Support Center as requested. Staff Management: Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance. Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees. The restaurant's tertiary point of contact for selection, training, development, and motivating team members for operational excellence. A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards. Works with the GM and AGM to appropriately schedule FOH and BOH employees to ensure adequate coverage and labor budget is met. Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities. Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards. Set the standard for the restaurant through leadership by example. Ensures a safe and harassment-free environment for all Team Members and Managers. Resolve staff conflicts and handle disciplinary actions as needed. Customer Service: Ensure exceptional customer service and address guest complaints or concerns. Monitors guest feedback and supports the GM and AGM in implementing improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.). Maintain a positive and welcoming atmosphere for guests. Marketing and Promotion: Work with the GM, AGM, and Marketing Team to develop and implement marketing strategies to attract and retain guests. Execute companywide promotional events and special offers. Compliance and Regulations: Ensure compliance with all local, state, and federal regulations, including labor laws and health codes. Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely. Implement and enforce company policies and procedures. Ensures building, equipment, furniture, and fixtures are properly repaired and regularly maintained. Requirements & Prior Experience: Minimum of 2-3 years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, manager, etc.) in a high-volume full-service restaurant concept. Fully bilingual (Spanish & English) Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills. Excellent interpersonal/listening/communication skills. Excellent problem resolution/guest recovery skills. Attention to detail and analytical skills. Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.). Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service. Strong commitment to serving others in the community. Acts with integrity and treats others with respect. ServSafe certified. Equal Opportunity Employer

Responsible for the safe and smooth functioning of a facility such as a shopping mall, a cluster of a companys office buildings, a hotel, an educational institution, a convention center, or a resort, by supervising its maintenance and by regular evaluation of its condition. Facilities Manager Job Duties Keeping an area clean, safe, and in good working condition and having good supervisory skills. Responsibilities usually include: 1) Using CMMS and schedule for cleaning and maintenance of the facility. 2) Evaluate the condition of equipment or systems such as air conditioning, generators, elevators, fire pump, etc. on a regular basis. 3) Ensuring adequate lighting in all areas. 4) Make sure the buildings are safe, in accordance with applicable regulations, and that no fire or other hazards exist. 5) Maintaining precise records of the working condition of the facilitys equipment. 6) Directing responsibilities to other staff members and evaluating their performance. 7) Preparing and conducting safety training programs. 8) Implementing new technology into processes if required. 9) Suggesting and discussing areas for improvement with management. 10) Sometimes participating in interior decorative plans, such as choosing the type of carpet or glass, keeping in mind the type of maintenance that will be required for them. 11) Establishing and overseeing recycling operations where required. 12) Making building Facilities Manager Knowledge and Skills 1) Good organizational and planning skills to ensure that all areas are taken care of in a disciplined, periodic manner. 2) Knowledge of HVAC (Heating, Ventilation, and Air Conditioning), Occupational Safety and Health Administration (OSHA), Plumbing, Masonry, and in some cases Environmental Protection Agency (EPA) principles and guidelines. 3) A keen attention to detail, especially the ability to quickly spot threats to safety.

General Manager DEPARTMENT: Administration REPORTS TO: Regional Manager/Regional Vice President/Senior Vice President FLSA STATUS: Salaried, Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! COLISEO DE PUERTO RICO The Coliseo de Puerto Rico is the largest and most prominent indoor arena in Puerto Rico and the Caribbean. Located in San Juan's Hato Rey district and managed by Legends | ASM Global, the venue hosts world-class concerts, sporting events, and cultural programming, with a seating capacity of up to 18,500 and cutting-edge production capabilities. Since opening in 2004, it has welcomed over ten million attendees and ranked among the top-grossing arenas globally. Named in honor of beloved Puerto Rican entertainer José Miguel Agrelot, the Coliseum serves as a powerful economic and cultural driver for the island, drawing international acts and audiences while reinforcing Puerto Rico's status as a premier destination for live entertainment. PUERTO RICO CONVENTION CENTER The Puerto Rico Convention Center, located in the Isla Grande district of San Juan, is the largest and most advanced convention facility in the Caribbean. Managed by Legends | ASM Global, the PRCC spans over 600,000 square feet and features a 152,700-square-foot exhibition hall, a 39,500-square-foot ballroom, and numerous meeting spaces equipped with state-of-the-art technology. Since opening in 2005, the PRCC has hosted a wide range of high-profile conferences, trade shows, and public events, playing a key role in driving business tourism and economic growth for the island. Designed to reflect Puerto Rico's coastal beauty with its signature wave-inspired architecture, the PRCC anchors a vibrant district that includes the Sheraton Hotel and Distrito T-Mobile, making it a premier destination for both business and leisure events in the region. THE ROLE This individual will be responsible for the overall management, promotion, and operation of both the Coliseo de Puerto Rico and the Puerto Rico Convention Center. Oversight will include all facets of venue operations such as booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and guest services. The role requires a strategic and collaborative leader who can drive business growth, enhance client, and guest experiences, and ensure operational excellence across both high-profile venues, while aligning with Legends | ASM Global's standards and the broader goals of Puerto Rico's tourism and entertainment sectors. Essential Duties and Responsibilities * Provides for control of the day-to-day operations, assuring the coordination of plans, programs, and events. * Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents. * Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facilities. * Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed. * Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice. * Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facilities. * Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue. * Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc. * Maintains compliance with local, territorial, and federal regulations, including labor laws, permitting, safety, and accessibility standards specific to Puerto Rico. * Ensures effective communication and community engagement in both Spanish and English to foster positive relationships with local stakeholders, vendors, and guests. * Other duties as assigned. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends | ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE * A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required. * A well-established leader and professional with a minimum of 7-10 years of industry experience in a senior management level position within an Arena, Convention Center, or Stadium. SKILL AND ABILITIES * Must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry. * Strong understanding of local, regional, and federal regulations applicable to Puerto Rico. * Incumbent must demonstrate business acumen with a client/customer service focus. * Demonstrated ability to build and maintain relationships with government entities, community organizations, clients, and internal teams. * Excellent problem-solving, communication, and organizational skills. * Fluency in both Spanish and English is required. COMPENSATION Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site - Coliseo de Puerto Rico & Puerto Rico Convention Center. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Job DescriptionVice President & General Manager Reports To: Chief Operating Officer Employment Type: Full-Time We are seeking a strategic and dynamic Vice President & General Manager to oversee three premier resorts (2 in Puerto Rico, 1 in Scottsdale). This is an exceptional opportunity for a proven General Manager of a complex property to advance into a multi-property executive leadership role. The ideal candidate will bring deep operational expertise, strong financial acumen, and a track record of delivering excellence in luxury hospitality. Key Responsibilities Provide executive leadership and direct oversight of multiple General Managers Ensure seamless operations across all resorts, maintaining top-tier guest satisfaction and financial performance. Drive strategic alignment with corporate goals, focusing on growth, profitability, and brand positioning. Lead P&L management, budgeting, and forecasting while optimizing revenue streams. Cultivate a high-performance culture, mentoring senior leaders and fostering team engagement. Maintain and elevate luxury brand standards, ensuring world-class guest experiences. Qualifications & Experience Current General Manager of a complex luxury resort; prior multi-property oversight a strong asset. 15+ years of progressive leadership in luxury hospitality. Experience in Mexico or the Caribbean strongly preferred. Spanish proficiency a plus. Proven track record in driving operational and financial performance. Strong emotional intelligence and ability to inspire teams. Experience with luxury brands (e.g., Four Seasons, Ritz-Carlton, etc) preferred. Pre-opening or rebranding experience is advantageous. Why Join Us? Lead a prestigious, multi-property luxury portfolio. Competitive executive compensation with performance incentives. Be part of a growing, innovative hospitality investment and management company.

THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes. What we are looking for! Proven track record of successfully managing operations and meeting financial goals Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment Solid understanding of financial reports, budgeting, and forecasting Experience with cost control, inventory management, and profitability analysis Exceptional skills in delivering high-quality customer service and resolving issues effectively You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks Excellent verbal and written communication skills for interacting with staff, customers, and vendors Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry Requirements: 21+ years of age 5+ years of Restaurant/Hospitality Experience Proficient in managing the cost of goods sold and labor Strong business acumen Ability to lead a team to create a memorable guest experience The ability to work weekends, nights and holidays Not afraid to work in a fast-paced, noisy environment with distracting conditions. What will you be doing daily? Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience Deliver an unparalleled guest experience through the best combination of food, drinks, and games Maintain a safe and secure environment for all guests and staff Continuously improves operational execution through attention to detail and adherence to operating standards and procedures PERKS! Competitive salary Quarterly bonus program Health, Dental, Vision, Long & Short-term Disability Employee Assistance Program Buster's Legacy Fund (Supports team members during difficult times) 401K matching plan FREE food FREE gameplay Large leadership team = multiple managers per shift FUN work environment Grow your career! Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer Salary Range: 73045.54 - 85935.99 We are an equal opportunity employer and participate in E-Verify in states where required.

Benefits: * Bonus based on performance * Competitive salary * Employee discounts * Flexible schedule * Free food & snacks * Free uniforms * Paid time off * Training & development Our franchise organization, Rich Port Restaurants , is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture. We provide an environment that supports and empowers our people - not only to exceed our guests' expectations, but also to achieve their professional and personal goals. Talent, Focus, Commitment, Passion - These are just a few of the traits our most accomplished managers have in common. At Golden Corral, your ability to succeed is limited only by your energy and drive. Unequaled opportunity at the best chain restaurant company in the country! As a General Manager, you are responsible for "Making Pleasurable Dining Affordable" for our guests by ensuring Golden Corral operational standards are communicated, trained and maintained in the restaurant. In this leadership role, you ensure optimal restaurant financial results, outstanding guest service and food quality, while providing the restaurant management and Co-worker team with opportunities for everyone to be successful. Requirements: * Strong, stable work history along with management experience in a high-volume, casual dining or family-style restaurant. * Education and training normally associated with college coursework in business or hospitality. * Successful completion Golden Corral's comprehensive management training program. * Position requires a valid driver's license and an acceptable driving record. Thank you for your interest in Golden Corral. Our commitment to valuing diversity helps create an environment where everyone can be successful. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying. The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.

Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier. Job Description Fairmont El San Juan Hotel Assistant Food and Beverage Manager manages the food and beverage operations to maintain high standards of food and beverage quality, service; and marketing to maximize profits through outstanding customer services. This role coordinates/ manages various division projects/duties, software management, marketing, hotel communication, human resources communication and reporting, training, finance purchase and expense management, reservations, and various duties as assigned by the Director of F&B. This role may at times when business volume requires, provides shift coverage to various areas of the food and beverage division as well; and will have a flexible work shift schedule thru the week varying from morning to evening/ weekdays to weekends based on business needs. Qualifications QUALIFICATION STANDARDS EDUCATION & SKILLS Strong understanding / experience of Hotel Operations in a multi-cultural environment. High level of drive for results; adaptable and flexible with the ability to build relationships. Strong planning and organizing skills with great attention to details. Excellent guest relations, problem solving and time management skills Excellent written and verbal communication in English. Working knowledge of Micros Four-year college degree in Hotel and Restaurant Management required EXPERIENCE At least five years' experience in related field preferred. Hotel restaurant management experience preferred. Experience with supervision of employees required. Hospitality experience preferred Additional Information All your information will be kept confidential according to EEO guidelines.

You are a seasoned restaurant leader, passionate about creating amazing dining experiences. We will utilize your talents to their fullest and provide an opportunity to advance your career. Our unique culture is one of the reasons we've been named to the Fortune 100 Best Companies to Work For list since 2014. At The Cheesecake Factory, we know great things happen when passionate leaders gather around our table. Come join us! What we offer: * Comprehensive healthcare including medical, dental and vision * Flexible healthcare spending account * Employee Assistance Programs * Company-paid group life insurance, short term disability and long-term disability * Paid time off including vacation and sick time * 401k plan with company match * Quarterly Bonus program * 25% discount for your party when dining in as a guest * Eligible for up to 50% next day pay (exclusions apply) * Tuition assistance * Career growth opportunities What we're looking for: * At least 2 years of experience as a manager in a full-service restaurant (dining plus bar) * Solid track record of success in previous roles, including demonstrated career growth * Strong interpersonal and communication skills * Dependable and motivated with a strong work ethic * Able to stand, sit, squat or walk for extended periods of time * Able to grasp, reach overhead, push, lift and carry up to 50 lbs Who we are: Named to FORTUNE Magazine's "100 Best Companies to Work For" list every year since 2014, The Cheesecake Factory is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people-this defines who we are and where we are going. We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory, North Italia, Flower Child and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers. We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities. #SoCheesecake #LifeAtCheesecake To notify of a non-compliant job posting, please send a notice to ****************************.

About Moncayo Moncayo is a premier destination in Puerto Rico that blends a world-class golf course, luxury hotel, exclusive residences, and unique amenities. Our vision is to create a community where excellence, service, and nature converge. We pride ourselves on offering exceptional experiences to our guests and residents through teamwork, professionalism, and attention to detail. At Moncayo, our employees embody pride, ownership, and accountability every day, ensuring that every guest experience reflects our culture of luxury and well-being. Main Responsibilities - Direct and oversee all food and beverage operations across restaurants, bars, banquets, and special events, ensuring consistent high-quality service aligned with Moncayo's luxury brand. - Develop and implement service standards and operating procedures to guarantee excellence in all F&B outlets. - Partner with the Executive Chef and culinary team to design menus, set pricing strategies, and create seasonal and special event offerings. - Manage the department's P&L, including revenue generation, cost control, inventory management, and budget forecasting. - Recruit, train, and mentor a high-performing F&B team, promoting a culture of exceptional service and professional development. - Ensure compliance with all health, safety, and food sanitation regulations. - Coordinate with the marketing team to promote dining experiences, events, and special offerings. - Engage with guests to ensure satisfaction, address feedback, and enhance the overall dining experience. - Oversee vendor relationships and procurement to maintain premium quality standards and negotiate favorable terms. - Monitor industry trends and introduce innovative concepts to keep Moncayo's F&B offerings fresh and competitive. Requirements and Skills - Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. - 5+ years of progressive leadership experience in food and beverage operations, with at least 2 years in a managerial role in a luxury resort, club, or fine-dining environment. - Proven track record of managing budgets, financial analysis, and cost control while maintaining exceptional service standards. - Strong leadership, team-building, and people management skills. - Excellent interpersonal and communication skills; bilingual in English and Spanish strongly preferred. - Deep understanding of current culinary, beverage, and hospitality trends. - Ability to thrive in a fast-paced, guest-focused environment and adapt to evolving needs. Working Conditions - Fast-paced, guest-facing environment with multiple dining outlets and event spaces. - Flexible schedule required, including evenings, weekends, and holidays, to oversee peak operations and special events. - Regular collaboration with culinary, operations, marketing, and finance teams. Compensation & Benefits - Competitive salary with executive-level benefits. - Performance-based incentives tied to revenue and guest satisfaction metrics. - Opportunities for professional growth and participation in a high-end luxury hospitality environment.

The Fine Dining Restaurant General Manager is responsible for overseeing all aspects of a fine dining restaurant operation, ensuring exceptional culinary and service experiences that reflect the highest standards of hospitality and excellence. This role requires refined leadership, a deep understanding of luxury service, and the ability to cultivate a culture of elegance, precision, and team engagement. The General Manager will lead all front-of-house operations, collaborate closely with culinary leadership, and maintain rigorous attention to detail in service delivery, guest relations, and operational performance. They are also responsible for maintaining profitability, controlling labor and expenses, developing high-performing teams, and ensuring compliance with all safety, sanitation, and regulatory requirements while elevating the overall guest journey. Marketing and strategic planning initiatives to attract discerning clientele are also central to this role. Education & Experience • Bachelor's degree or equivalent experience in Food & Beverage operations. • At least four (4) years of progressive experience in fine dining restaurant operations within a luxury hospitality environment. • Minimum of 2 years of management experience in a hotel or restaurant is preferred. • Deep understanding of wine service, tasting menus, and high-end service protocols. • Excellent interpersonal and communication skills, with strong attention to detail. • Valid Food Handler's Certificate, First Aid, and CPR certification. • Strong leadership background in the culinary field. • Proficiency in POS systems, Microsoft Office Suite, and reservation platforms (e.g., OpenTable).In-depth knowledge of health and safety regulations. • Proven comprehensive understanding and adherence to company policies, procedures, job descriptions, daily memorandums, health and safety regulations, sanitation protocols, chemical usage, fire safety procedures, and HACCP guidelines. • Fluent in English, Spanish languages required. Skills and Competencies • Exceptional knowledge of luxury guest service standards, fine dining etiquette, and culinary presentation. • In-depth knowledge of wines, spirits, and pairings with the ability to educate guests and staff confidently. • Experience managing wine inventories, collaborating with sommeliers, and curating beverage menus that complement the cuisine. • Ability to manage staffing efficiently to optimize operations and minimize labor costs. • Ability to quickly assess situations, identify issues, and implement effective solutions to ensure smooth operations and guest satisfaction. • Strong understanding of budgeting, cost control, and financial reporting to maintain profitability and adhere to budget guidelines. • A keen ability to anticipate guest needs, exceed expectations, and resolve complaints efficiently, ensuring an exceptional guest experience. • Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced, dynamic environment while maintaining high standards of service. Physical Requirements • Ability to stand for extended hours. • The ability to work through long shifts, including late-night hours and/or weekends. • Ability to work effectively in a loud, crowded setting. • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together! Key Responsibilities The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability. Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff. Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols. Schedule staff to ensure adequate coverage during peak hours and special events. Monitor guest satisfaction levels and respond promptly to guest feedback and complaints. Ensure that all guests receive exceptional service and have a memorable dining experience. Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest. Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department. Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies. Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws. Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Ensure that proper security procedures are in place to protect employees, customers and company assets. Investigate and resolve complaints concerning food quality and service. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager. Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information. Perform other duties as assigned by the supervisor. Qualifications Hospitality oriented. Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Proven experience in Food and Beverage Management, with a minimum of 2 years in a supervisory role. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Knowledge of industry trends, culinary techniques, and beverage trends. Must have computer skills (Excel/Word/PowerPoint) Strong communication, organization, problem-solving, and follow-up skills Must have knowledge of POS Systems Ability to work flexible hours, including nights, weekends, and holidays Fully Bilingual (Spanish/English). Benefits 401(k) Employer Contribution to 401(k) Health Insurance Vision Insurance Dental Insurance Life Insurance Paid Holidays Employee Discount The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Reports To: Chief Operating Officer Employment Type: Full-Time We are seeking a strategic and dynamic Vice President & General Manager to oversee three premier resorts (2 in Puerto Rico, 1 in Scottsdale). This is an exceptional opportunity for a proven General Manager of a complex property to advance into a multi-property executive leadership role. The ideal candidate will bring deep operational expertise, strong financial acumen, and a track record of delivering excellence in luxury hospitality. Key Responsibilities Provide executive leadership and direct oversight of multiple General Managers Ensure seamless operations across all resorts, maintaining top-tier guest satisfaction and financial performance. Drive strategic alignment with corporate goals, focusing on growth, profitability, and brand positioning. Lead P&L management, budgeting, and forecasting while optimizing revenue streams. Cultivate a high-performance culture, mentoring senior leaders and fostering team engagement. Maintain and elevate luxury brand standards, ensuring world-class guest experiences. Qualifications & Experience Current General Manager of a complex luxury resort; prior multi-property oversight a strong asset. 15+ years of progressive leadership in luxury hospitality. Experience in Mexico or the Caribbean strongly preferred. Spanish proficiency a plus. Proven track record in driving operational and financial performance. Strong emotional intelligence and ability to inspire teams. Experience with luxury brands (e.g., Four Seasons, Ritz-Carlton, etc) preferred. Pre-opening or rebranding experience is advantageous. Why Join Us? Lead a prestigious, multi-property luxury portfolio. Competitive executive compensation with performance incentives. Be part of a growing, innovative hospitality investment and management company.

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Paid time off Training & development Our franchise organization, Rich Port Restaurants , is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture. We provide an environment that supports and empowers our people not only to exceed our guests' expectations, but also to achieve their professional and personal goals. Talent, Focus, Commitment, Passion - These are just a few of the traits our most accomplished managers have in common. At Golden Corral, your ability to succeed is limited only by your energy and drive. Unequaled opportunity at the best chain restaurant company in the country! As a General Manager, you are responsible for "Making Pleasurable Dining Affordable" for our guests by ensuring Golden Corral operational standards are communicated, trained and maintained in the restaurant. In this leadership role, you ensure optimal restaurant financial results, outstanding guest service and food quality, while providing the restaurant management and Co-worker team with opportunities for everyone to be successful. Requirements: Strong, stable work history along with management experience in a high-volume, casual dining or family-style restaurant. Education and training normally associated with college coursework in business or hospitality. Successful completion Golden Corral's comprehensive management training program. Position requires a valid drivers license and an acceptable driving record. Thank you for your interest in Golden Corral. Our commitment to valuing diversity helps create an environment where everyone can be successful. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying. The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.

Job Description … We are a working-class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants every day. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company. Job Summary: The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and profitable business performance, and a positive work environment for all employees. The AGM will oversee daily operations, manage staff, and ensure compliance with health and safety regulations. Key Responsibilities Operational Management: Supports the GM in efficient and effective restaurant operations on a day-to-day basis. Assists and complies with all aspects of inventory, purchasing, receiving, and storage of Company specified products. Ensure high standards of food quality and service. Ensures buildings, equipment, furniture, and fixtures are in good repair, clean, and regularly maintained. Upholds restaurant mission, vision, philosophy, and core values through behavior and action. In the absence of the GM, the AGM is responsible for managing and directing all aspects required within the restaurant. Financial Management: Assists in managing the restaurant's labor, cost of goods, and overall budget. Making the required adjustments to labor & schedules on a shift-to-shift basis without compromising the Guest experience. Monitor financial performance, including sales, expenses, and profitability. Assists with the inventory, purchasing, receiving, and storage of Company specified products. Assists in providing an ability to drive sales through community engagement - become a presence in the community. Prepare regular reports on financial performance for the Operations Leadership Team and Restaurant Support Center. Staff Management: Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance. Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees. The restaurant's secondary point of contact for staff selection, training, development, and motivating team members for operational excellence. A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards. Works with the GM to appropriately schedule FOH and BOH employees to ensure adequate coverage and labor budget is met. Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities. Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards. Set the standard for the restaurant through leadership by example. Ensures a safe and harassment-free environment for all Team Members and Managers. Resolve staff conflicts and handle disciplinary actions as needed. Customer Service: Ensure exceptional customer service and address guest complaints or concerns. Monitors guest feedback and supports the GM to implement improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.). Maintain a positive and welcoming atmosphere for guests. Marketing and Promotion: Work with the GM and Marketing Team to develop and implement marketing strategies to attract and retain guests. Execute companywide promotional events and special offers. Compliance and Regulations: Ensure compliance with all local, state, and federal regulations, including labor laws and health codes. Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely. Implement and enforce company policies and procedures. Ensures building, equipment, furniture, and fixtures are properly repaired, cleaned, and maintained regularly. Requirements & Prior Experience: Minimum of years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, restaurant manager, etc.) in a high-volume full-service restaurant concept. Fully bilingual (Spanish & English) Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills. Excellent interpersonal/listening/communication skills. Excellent problem resolution/guest recovery skills. Attention to detail and analytical skills. Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.). Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service. Strong commitment to serving others in the community. Acts with integrity and treats others with respect. ServSafe certified. Equal Opportunity Employer

Job Description … We are a working class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company. Job Summary: The Restaurant General Manager (GM) oversees the restaurant's daily operations, ensuring excellent customer service, high-quality food, and adherence to health and safety regulations. The GM is responsible for financial performance, staff management, and maintaining an inviting atmosphere. They work closely with the Operations Leadership Team and Restaurant Support Center to implement company policies and strategies. Key Responsibilities Operational Management: Ensure efficient and effective restaurant operations on a day-to-day basis. Maintain a clean and safe environment, adhering to health and safety regulations. Manages and supports all aspects of inventory control, including purchasing, receiving, and storing company-specified products, ensuring compliance with company standards. Ensure high standards of food quality and service. Ensures building, equipment, furniture, and fixtures are properly repaired, cleaned, and maintained regularly. Upholds restaurant mission, vision, philosophy, and core values through behavior and action. Financial Management: Oversee and manage the restaurant's labor, cost of goods, and overall budget. Monitor financial performance, including sales, expenses, and profitability. Financial analysis to identify areas for cost reduction and increased profitability. Achieves budgeted sales and profitability goals. Prepare regular reports on financial performance for the Operations Leadership Team and Restaurants Support Center. Staff Management: Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance. Recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees. The restaurant's primary point of contact for selection, training, developing, and motivating team members for operational excellence. The brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards. Create and/or manage the scheduling of FOH and BOH employees to ensure adequate coverage and labor budgets are met. Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities. Set the standard for the restaurant through leadership by example. Ensures a safe and harassment-free environment for all Team Members and Managers. Resolve staff conflicts and handle disciplinary actions as needed. Customer Service: Ensure exceptional customer service and address guest complaints or concerns. Monitors guest feedback and implements improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.). Maintain a positive and welcoming atmosphere for guests. Marketing and Promotion: Work with the Marketing Team to develop and implement marketing strategies to attract and retain guests. Execute companywide promotional events and special offers. Compliance and Regulations: Ensure compliance with all local, state, and federal regulations, including labor laws and health codes. Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely. Implement and enforce company policies and procedures. Requirements & Prior Experience: Minimum of 4-5 years of full-service restaurant experience along with experience in a leadership capacity (i.e. Assistant General Manager, Kitchen Manager, etc.) in a high-volume full-service restaurant concept. Experience in computer systems and web-based systems (ADP, NCR Aloha POS, MS Office 365 (Excel). Intermediate knowledge of accounting or experience managing the P&L of a restaurant. Experience receiving merchandise, conducting physical inventory (weekly), and claiming credits from suppliers. Fully bilingual (Spanish & English) Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills. Excellent interpersonal/listening/communication skills. Excellent problem resolution/Guest recovery skills. Attention to detail and analytical skills. Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.). Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service. Strong commitment to serving others in the community. Acts with integrity and treats others with respect. ServSafe certified. We will consider someone in a Restaurant Management position who has a high-level understanding of systems, a drive to grow professionally, and a passion for Hospitality. Equal Opportunity Employer

Job Description The Casino General Manager is responsible for overseeing all aspects of casino operations, ensuring the establishment delivers exceptional guest experiences while achieving financial goals. This includes managing gaming operations, food and beverage services, and entertainment offerings. The role requires strategic planning, team leadership, compliance management, and a deep commitment to maintaining a safe, enjoyable environment for guests and employees alike. Education & Experience • Bachelor's degree in Business Administration, Hospitality Management, or a related field. • 7+ years of progressive leadership experience in casino or hospitality management. • Proven track record in financial management, customer relations, and operational oversight. • Demonstrated success in leading large teams and managing multi-department operations. • Advanced knowledge of casino operations, gaming laws, and hospitality standards. • Strong financial analysis and budgeting skills. • Exceptional interpersonal and communication abilities. • Strategic thinker with a results-driven approach to decision-making. • Proficiency in casino management systems and tools. • Puerto Rico gaming license or ability to obtain one. • Additional certifications in hospitality or gaming management are a plus. Physical Requirements • Ability to work flexible hours, including evenings, weekends, and holidays. • Requires physical stamina for long hours on the casino floor and during events. • May involve travel for business meetings, training, or promotional activities. • Work in a fast-paced, high-pressure environment with a focus on multitasking and problem-solving.Light work - Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.