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Become A Restaurant General Manager

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Working As A Restaurant General Manager

  • Making Decisions and Solving Problems
  • Training and Teaching Others
  • Getting Information
  • Performing for or Working Directly with the Public
  • Guiding, Directing, and Motivating Subordinates
  • Unpleasant/Angry People

  • Repetitive

  • $58,810

    Average Salary

What Does A Restaurant General Manager Do

Food service managers are responsible for the daily operation of restaurants and other establishments that prepare and serve food and beverages. They direct staff to ensure that customers are satisfied with their dining experience, and they manage the business to ensure that it is profitable. 

Duties

Food service managers typically do the following:

  • Hire, train, oversee, and sometimes fire employees
  • Order food and beverages, equipment, and supplies
  • Oversee food preparation, portion sizes, and the overall presentation of food
  • Inspect supplies, equipment, and work areas
  • Ensure that employees comply with health and food safety standards
  • Address complaints regarding food quality or service
  • Schedule staff hours and assign duties
  • Manage budgets and payroll records
  • Establish standards for personnel performance and customer service

Managers coordinate activities of the kitchen and dining room staff to ensure that customers are served properly and in a timely manner. They oversee orders in the kitchen, and, if needed, they work with the chef to remedy any delays in service.

Food service managers are responsible for all functions of the business related to employees. For example, most managers interview, hire, train, oversee, appraise, discipline, and sometimes fire employees. Managers also schedule work hours, making sure that enough workers are present to cover each shift. During busy periods, they may expedite service by helping to serve customers, processing payments, or cleaning tables.

Managers also arrange for cleaning and maintenance services for the equipment and facility in order to comply with health and sanitary regulations. For example, they may arrange for trash removal, pest control, and heavy cleaning when the dining room and kitchen are not in use.

Most managers perform a variety of administrative tasks, such as managing employee records and preparing the payroll. They also may review or complete paperwork related to licensing, taxes and wages, and unemployment compensation. Although they sometimes assign these tasks to an assistant manager or bookkeeper, most managers are responsible for the accuracy of business records.

Some managers add up the cash and charge slips and secure them in a safe place. They also may check that ovens, grills, and other equipment are properly cleaned and secured, and that the establishment is locked at the close of business.

Those who manage their own business often deal with suppliers and arrange for the delivery of food and beverages and other supplies.

Full-service restaurants (those with table service) may have a management team that includes a general manager, one or more assistant managers, and an executive chef.

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How To Become A Restaurant General Manager

Most applicants qualify with a high school diploma and several years of work experience in the food service industry as a cook, waiter or waitress, or counter attendant. Some applicants have received additional training at a community college, technical or vocational school, culinary school, or 4-year college.

Education

Although a bachelor’s degree is not required, some postsecondary education is increasingly preferred for many manager positions, especially at upscale restaurants and hotels. Some food service companies, hotels, and restaurant chains recruit management trainees from college hospitality or food service management programs. These programs may require the participants to work in internships and to have real-life food industry-related experiences in order to graduate.

Many colleges and universities offer bachelor’s degree programs in restaurant and hospitality management or institutional food service management. In addition, numerous community colleges, technical institutes, and other institutions offer programs in the field that lead to an associate’s degree. Some culinary schools offer programs in restaurant management with courses designed for those who want to start and run their own restaurant.

Most programs provide instruction in nutrition, sanitation, and food preparation, as well as courses in accounting, business law, and management. Some programs combine classroom and practical study with internships.

Work Experience in a Related Occupation

Most food service managers start working in industry-related jobs, such as cooks, waiters and waitresses, or hosts and hostesses. They often spend years working under the direction of an experienced worker, learning the necessary skills before they are promoted to manager positions.

Training

Managers who work for restaurant chains and food service management companies may be required to complete programs that combine classroom instruction and on-the-job training. Topics may include food preparation, sanitation, security, company policies, personnel management, and recordkeeping.

Licenses, Certifications, and Registrations

Although certification is not required, managers may obtain the Food Protection Managers Certification (FPMC) by passing a food safety exam. The American National Standards Institute accredits institutions that offer the FPMC.

In addition, the National Restaurant Association Educational Foundation awards the Foodservice Management Professional (FMP) designation, a voluntary certification to managers who meet the following criteria:

  • Have supervisory experience in food service
  • Have specialized training in food safety
  • Pass a multiple-choice exam

The certification attests to professional competence, particularly for managers who learned their skills on the job.

Important Qualities

Business skills. Food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business. They should know how to budget for supplies, set prices, and manage workers to ensure that the restaurant is profitable.

Communication skills. Food service managers must give clear orders to staff and be able to communicate effectively with employees and customers.

Customer-service skills. Food service managers must be courteous and attentive when dealing with patrons. Satisfying customers’ dining needs is critical to business success and ensures customer loyalty.

Detail oriented. Managers deal with many different types of activities. They ensure that there is enough food to serve to customers, they maintain financial records, and they ensure that the food meets health and safety standards.

Leadership skills. Managers must establish good working relationships to maintain a productive work environment. Carrying out this task may involve motivating workers and leading by example.

Organizational skills. Food service managers keep track of many different schedules, budgets, and staff. Their job becomes more complex as the size of the restaurant or food service facility increases.

Physical stamina. Managers, especially those who run their own restaurant, often work long shifts and sometimes spend entire evenings on their feet helping to serve customers.

Problem-solving skills. Managers need to be able to resolve personnel issues and customer-related problems.

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Restaurant General Manager Demographics

Gender

Male

59.8%

Female

38.9%

Unknown

1.3%
Ethnicity

White

62.8%

Hispanic or Latino

15.4%

Black or African American

10.8%

Asian

6.8%

Unknown

4.2%
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Languages Spoken

Spanish

49.3%

Italian

8.0%

French

6.0%

Japanese

5.3%

Russian

4.7%

Portuguese

3.3%

German

3.3%

Tagalog

2.7%

Arabic

2.7%

Thai

2.0%

Chinese

2.0%

Romanian

1.3%

Hindi

1.3%

Mandarin

1.3%

Bulgarian

1.3%

Armenian

1.3%

Nepali

1.3%

Hebrew

1.3%

Swedish

0.7%

Turkish

0.7%
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Restaurant General Manager Education

Schools

University of Phoenix

22.2%

Johnson & Wales University

11.1%

Michigan State University

5.4%

Ashford University

5.0%

University of Nevada - Las Vegas

4.2%

Liberty University

4.2%

American InterContinental University

3.8%

College of DuPage

3.8%

University of Houston

3.8%

Kaplan University

3.8%

Virginia Commonwealth University

3.4%

Pennsylvania State University

3.4%

University of Florida

3.4%

Southern New Hampshire University

3.4%

Strayer University

3.4%

Middle Tennessee State University

3.1%

Georgia State University

3.1%

Kent State University

3.1%

Florida State University

3.1%

Cornell University

3.1%
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Majors

Business

36.1%

Hospitality Management

8.6%

Management

7.0%

Accounting

5.5%

Criminal Justice

4.2%

Culinary Arts

3.6%

Health Care Administration

3.6%

Psychology

3.5%

General Studies

3.4%

Education

3.1%

Computer Science

2.9%

Communication

2.9%

Marketing

2.9%

Nursing

2.4%

Political Science

2.2%

Food And Nutrition

1.7%

Human Resources Management

1.7%

Biology

1.6%

Finance

1.6%

Computer Information Systems

1.6%
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Degrees

Other

35.0%

Bachelors

33.5%

Associate

15.5%

Masters

8.8%

Certificate

4.4%

Diploma

1.9%

Doctorate

0.6%

License

0.4%
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Full Time
Part Time
Internship
Temporary

Real Restaurant General Manager Salaries

Job Title Company Location Start Date Salary
General Manager, Restaurants Biergarten LLC New York, NY May 17, 2010 $110,000
General Manager, Restaurants Friedfield Breslin, LLC New York, NY Apr 07, 2010 $100,322
General Manager of Restaurants L'Auberge Newco, LLC Sedona, AZ Aug 31, 2015 $96,512
Restaurant General Manager Wishes Inc. Meridian, ID Oct 13, 2016 $94,500
General Manager, Restaurant Orange Hill Restaurant Corporation Orange, CA Oct 22, 2012 $90,000
Restaurant General Manager Met II Hotel, LLC D/B/A J W Marriott Marquis Miami Miami, FL Dec 01, 2016 $89,274
Restaurant General Manager Salt Creek Grille El Segundo El Segundo, CA Nov 01, 2010 $85,000
Restaurant General Manager. Bulla, LLC Coral Gables, FL Sep 04, 2015 $85,000
Restaurant General Manager Wynn Las Vegas, LLC Las Vegas, NV Nov 06, 2010 $85,000
Hotel Restaurant General Manager Sheraton Operating Corp Dana Point, CA Feb 11, 2015 $78,000
Restaurant General Manager Sada One LLC New York, NY Mar 16, 2011 $70,000 -
$80,000
Restaurant General Manager Trader Genes Inc. Lafayette, LA Sep 03, 2015 $70,000
Restaurant General Manager Sada One LLC DBA Empellon New York, NY Mar 07, 2011 $70,000 -
$80,000
General Manager, Store and Restaurant SAI Ram Indian Grocery Inc. Baldwin, NY Oct 01, 2009 $66,000
Restaurant General Manager Hotel Viking Newport, RI Sep 09, 2009 $62,000
General Manager, Fine Dining Restaurant KNR Food Concepts LLC Miami Beach, FL Dec 10, 2010 $60,000
General Manager, Fine Dining Restaurant KNR Food Concepts LLC Miami Beach, FL Dec 23, 2010 $60,000
General Manager/Specialty Food Restaurant AIWU, Inc. Dunedin, FL Sep 15, 2012 $55,723
Restaurant General Manager ABP Corporation Boston, MA May 27, 2010 $49,550
Restaurant General Manager Thaiger Fusion LLC CA Jun 01, 2015 $49,045
Restaurant General Manager Somsee Inc. Yucca Valley, CA Aug 03, 2015 $48,797
Restaurant General Manager Rudraaksh, LLC Washington, DC Jun 16, 2014 $48,000
Restaurant General Manager Albemarle Hospitality Group LLC Morrisville, NC Dec 09, 2016 $48,000
Restaurant General Manager Delta Epsilon, Inc. Fairbanks, AK Sep 30, 2016 $48,000
Restaurant General Manager Amber India Commercial, Inc. Mountain View, CA Oct 31, 2011 $47,000 -
$55,000
Restaurant General Manager La Tasca, Inc. Washington, DC Sep 16, 2012 $47,000

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Top Skills for A Restaurant General Manager

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  1. Food Safety
  2. Customer Service
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Implement rigorous food safety initiatives.
  • Assisted General manager in all areas of Restaurant Management to ensure profitability and outstanding customer service on all levels.
  • Provided records management for owners and executives regarding the accounting and payroll and personnel management system on a daily basis.
  • Monitor and use financial statements accordingly.
  • Analyze data on a daily basis such as Labor cost and Food cost, end of day report and weekly reports.

What is it like to work as a Restaurant General Manager

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Restaurant General Manager

April 29, 2019 on Zippia

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Restaurant General Manager.. Show More

What do you like the most about working as Restaurant General Manager?

Variety every day is different. Love meeting guest and exceeding their needs.. Show More

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Hours, late night.. Show More

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Top Restaurant General Manager Employers

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Restaurant General Manager Videos

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