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Become A Restaurant General Manager

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Working As A Restaurant General Manager

  • Making Decisions and Solving Problems
  • Training and Teaching Others
  • Getting Information
  • Performing for or Working Directly with the Public
  • Guiding, Directing, and Motivating Subordinates
  • Unpleasant/Angry People

  • Repetitive

  • $58,810

    Average Salary

What Does A Restaurant General Manager Do At Red Robin

* Ensure company policy and Brand Equity Standards are followed.
* Optimize profits by controlling food, beverage and labor costs.
* Hiring, training and developing new hourly team members.
* Increasing sales by ensuring guest satisfaction and prompt problem resolution.
* Maintain an overall management style in accordance with our established best practices.
* Provide leadership and direction to all team members to ensure efficient operation.
* Ensure food quality and availability.
* Prepare and present hourly team member reviews.
* Oversee and supervise all beverage purchasing.
* Complete all tasks assigned by General Manager on time

What Does A Restaurant General Manager Do At Marriott

* Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
* Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
* Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
* Determines training needed to accomplish goals, then implements plan.
* CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
* OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
* CORE WORK ACTIVITIES Managing Day-to
* Day Operations Supervises and manages employees.
* Manages all day-to-day operations.
* Understands employee positions well enough to perform duties in employees' absence.
* Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
* Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Ensures and maintains the productivity level of employees.
* Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
* Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
* Ensures compliance with all applicable laws and regulations.
* Ensures compliance with food handling and sanitation standards.
* Ensures staff understands local, state and Federal liquor laws.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Establishes guidelines so employees understand expectations and parameters.
* Monitors alcohol beverage service in compliance with local laws.
* Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
* Empowers employees to provide excellent customer service.
* Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
* Handles guest problems and complaints.
* Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
* Ensures corrective action is taken to continuously improve service results.
* Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
* Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
* Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
* Ensures employees are treated fairly and equitably.
* Strives to improve employee retention.
* Ensures employees receive on-going training to understand guest expectations.
* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
* Strives to improve service performance.
* Ensures recognition is taking place across areas of responsibility.
* Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Assists servers and hosts on the floor during meal periods and high demand times.
* Recognizes good quality products and presentations.
* Supervises daily shift operations in absence of Assistant Restaurant Manager.
* Oversees the financial aspects of the department including purchasing and payment of invoices.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=170026XM Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Restaurant General Manager Do At Bass Pro Shops

* A self-motivated leader that holds self and team accountable to Brand Standards in Service, Food Quality, Team Development and Sanitation.
* Supports the Company’s commitment to delivering world class customer service and to ensuring a pleasant, safe and productive dining experience for all guests.
* Conducts regular table visits; resolves customer complaints in a timely manner.
* Prepares annual budget and business plan, sets financial goals and plans expenses; monitors actual sales and revenues on a continuous basis to determine variances; assesses goal accomplishment and reacts appropriately.
* Maintains appropriate staffing levels within budget through successful recruiting efforts, providing a thorough orientation into the work environment, conducting on-going training, communication, coaching, counseling, mentoring and recognition efforts as needed, preparing performance appraisals and other required paperwork on a timely basis and scheduling associates to ensure optimum staffing coverage.
* Ensures a professional appearance dress code is maintained at all times.
* Ensures the work environment is clean and safe at all times.
* Evaluates condition of equipment and conducts routine maintenance and minor repairs to ensure equipment operates properly at all times.
* Fixes minor equipment problems (light bulbs, etc.) and/or calls for Maintenance assistance when necessary.
* Inspects product inventory levels and storage areas to determine if enough products are on hand as well as to maintain proper storage, rotation, freshness of product and sanitation conditions.
* As needed, places orders with vendors, supervises deliveries and reads and reviews invoices to verify the accuracy of invoice specs.
* Conducts physical inventories on a weekly basis.
* Bass Pro Shops is proud to be an Equal Opportunity

What Does A Restaurant General Manager Do At Cornhusker PJ LLC Dba Papa John's Pizza

* include the following.
* Other duties may be assigned.
* We will be the #1 neighborhood pizzeria by managing the restaurant's product quality and customer experience.
* Our general managers provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order.
* Professionally and promptly respond to all customers concerns or issues.
* Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.
* Communicate, train and promote quality standards to team members by utilizing all available tools including the Operations Manual and Team Member Handbook
* We will be the "better" place to work by managing our restaurant's team members.
* Our general managers actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews.
* Document performance issues and take appropriate disciplinary action, up to and including termination.
* Effectively coach and develop team members to ensure entire team is quality and customer-focused and build an atmosphere of teamwork, energy and fun
* We will be the place where we make money together by managing our restaurant's sales.
* Our general managers manage sales goals against budget and the prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution.
* Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
* We will be the place where we make money together by managing our restaurant's financials.
* Our general managers manage profit goals against budget and prior year, ensure food, labor and other controllable costs stay within budget and correct deviations from the budget by accurately utilizing the PROFIT System'TM.
* Develop and implement appropriate plans to resolve unfavorable trends and enhance profits.
* Execute administrative and cash management duties.
* Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
* Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly.
* Ensure restaurant meets safety and security standards at all times.
* Oversee preventative maintenance and repairs when necessary

What Does A Restaurant General Manager Do At Confidential

Maintain fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards # Ensure safety codes, company safety and security policy are met # Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions # Recruit, interview, and hire team members # Conduct performance appraisals, disciplinary action, motivate and train employees # Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program # Ensure food quality and 100% customer satisfaction # Ensure complete and timely execution of corporate & local marketing

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How To Become A Restaurant General Manager

Most applicants qualify with a high school diploma and several years of work experience in the food service industry as a cook, waiter or waitress, or counter attendant. Some applicants have received additional training at a community college, technical or vocational school, culinary school, or 4-year college.

Education

Although a bachelor’s degree is not required, some postsecondary education is increasingly preferred for many manager positions, especially at upscale restaurants and hotels. Some food service companies, hotels, and restaurant chains recruit management trainees from college hospitality or food service management programs. These programs may require the participants to work in internships and to have real-life food industry-related experiences in order to graduate.

Many colleges and universities offer bachelor’s degree programs in restaurant and hospitality management or institutional food service management. In addition, numerous community colleges, technical institutes, and other institutions offer programs in the field that lead to an associate’s degree. Some culinary schools offer programs in restaurant management with courses designed for those who want to start and run their own restaurant.

Most programs provide instruction in nutrition, sanitation, and food preparation, as well as courses in accounting, business law, and management. Some programs combine classroom and practical study with internships.

Work Experience in a Related Occupation

Most food service managers start working in industry-related jobs, such as cooks, waiters and waitresses, or hosts and hostesses. They often spend years working under the direction of an experienced worker, learning the necessary skills before they are promoted to manager positions.

Training

Managers who work for restaurant chains and food service management companies may be required to complete programs that combine classroom instruction and on-the-job training. Topics may include food preparation, sanitation, security, company policies, personnel management, and recordkeeping.

Licenses, Certifications, and Registrations

Although certification is not required, managers may obtain the Food Protection Managers Certification (FPMC) by passing a food safety exam. The American National Standards Institute accredits institutions that offer the FPMC.

In addition, the National Restaurant Association Educational Foundation awards the Foodservice Management Professional (FMP) designation, a voluntary certification to managers who meet the following criteria:

  • Have supervisory experience in food service
  • Have specialized training in food safety
  • Pass a multiple-choice exam

The certification attests to professional competence, particularly for managers who learned their skills on the job.

Important Qualities

Business skills. Food service managers, especially those who run their own restaurant, must understand all aspects of the restaurant business. They should know how to budget for supplies, set prices, and manage workers to ensure that the restaurant is profitable.

Communication skills. Food service managers must give clear orders to staff and be able to communicate effectively with employees and customers.

Customer-service skills. Food service managers must be courteous and attentive when dealing with patrons. Satisfying customers’ dining needs is critical to business success and ensures customer loyalty.

Detail oriented. Managers deal with many different types of activities. They ensure that there is enough food to serve to customers, they maintain financial records, and they ensure that the food meets health and safety standards.

Leadership skills. Managers must establish good working relationships to maintain a productive work environment. Carrying out this task may involve motivating workers and leading by example.

Organizational skills. Food service managers keep track of many different schedules, budgets, and staff. Their job becomes more complex as the size of the restaurant or food service facility increases.

Physical stamina. Managers, especially those who run their own restaurant, often work long shifts and sometimes spend entire evenings on their feet helping to serve customers.

Problem-solving skills. Managers need to be able to resolve personnel issues and customer-related problems.

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7,619 Restaurant General Manager jobs More

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Real Restaurant General Manager Salaries

Job Title Company Location Start Date Salary
Restaurant General Manager Wishes Inc. Meridian, ID Oct 13, 2016 $94,500
Restaurant General Manager Met II Hotel, LLC D/B/A J W Marriott Marquis Miami Miami, FL Dec 01, 2016 $89,274
Restaurant General Manager. Bulla, LLC Coral Gables, FL Sep 04, 2015 $85,000
Restaurant General Manager Salt Creek Grille El Segundo El Segundo, CA Nov 01, 2010 $85,000
Restaurant General Manager Wynn Las Vegas, LLC Las Vegas, NV Nov 06, 2010 $85,000
Hotel Restaurant General Manager Sheraton Operating Corp Dana Point, CA Feb 11, 2015 $78,000
Restaurant General Manager Trader Genes Inc. Lafayette, LA Sep 03, 2015 $70,000
Restaurant General Manager Sada One LLC DBA Empellon New York, NY Mar 07, 2011 $70,000 -
$80,000
Restaurant General Manager Sada One LLC New York, NY Mar 16, 2011 $70,000 -
$80,000
Restaurant General Manager Hotel Viking Newport, RI Sep 09, 2009 $62,000
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Top Skills for A Restaurant General Manager

CustomerServiceFoodSafetyProceduresPayrollRecordsFinancialReportsPFoodCostLossStatementsBeverageDeliveriesCustomerSatisfactionLaborCostsDailyOperationsInventoryControlEnsureFoodQualityFoodPreparationMethodsRestaurantOperationsCustomerComplaintsSuperviseCompanyStandardsHumanResourcesBankDeposits

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Top Restaurant General Manager Skills

  1. Customer Service
  2. Food Safety Procedures
  3. Payroll Records
You can check out examples of real life uses of top skills on resumes here:
  • Assisted General manager in all areas of Restaurant Management to ensure profitability and outstanding customer service on all levels.
  • Assigned tasks and oversaw the direction of over 40 employees to ensure compliance with food safety procedures and quality control guidelines.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Created financial reports, directed labor evaluations and executed team and store management training.
  • Ordered supplies and controlled inventory while estimating and monitoring operating costs.

Top Restaurant General Manager Employers

What Kind Of Companies Hire a Restaurant General Manager

  1. Pizza Hut
  2. Taco Bell
  3. Burger King
  4. KFC
  5. NPC International
  6. Love's Travel Stops
  7. McDonald's
  8. Kentucky Fried Chicken
  9. KFC/Taco Bell
  10. Jack in the Box
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