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The differences between restaurant general managers and floor managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a restaurant general manager and a floor manager. Additionally, a restaurant general manager has an average salary of $56,521, which is higher than the $43,813 average annual salary of a floor manager.
The top three skills for a restaurant general manager include customer service, strong analytical and customer satisfaction. The most important skills for a floor manager are customer service, cleanliness, and pallets.
| Restaurant General Manager | Floor Manager | |
| Yearly salary | $56,521 | $43,813 |
| Hourly rate | $27.17 | $21.06 |
| Growth rate | 6% | 6% |
| Number of jobs | 339,757 | 442,213 |
| Job satisfaction | 4.5 | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 49% |
| Average age | 44 | 43 |
| Years of experience | 6 | 6 |
A restaurant general manager is someone whose responsibility is to handle the daily operations of the restaurant. Restaurant general managers ensure compliance with the overall operations to the company's standards. They oversee the preparation and delivery of products, restaurant repair and maintenance, team management, inventory management, and customer relations. To become a restaurant general manager, one should have excellent customer relations and service skills, and commercial awareness. Good personal skills, flexibility, and strong communication skills are also necessary.
A floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. A floor manager will be in charge of checking inventories and report inadequate supplies, identifying business opportunities to increase the company's sales and profitability, developing strategic procedures to maintain customer satisfaction, and managing disputes from the customers and employees. A floor manager must have excellent leadership and communication skills to address specific concerns and process customers' requests as needed.
Restaurant general managers and floor managers have different pay scales, as shown below.
| Restaurant General Manager | Floor Manager | |
| Average salary | $56,521 | $43,813 |
| Salary range | Between $40,000 And $79,000 | Between $32,000 And $58,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Tesoro | Oil States International |
| Best paying industry | Hospitality | Telecommunication |
There are a few differences between a restaurant general manager and a floor manager in terms of educational background:
| Restaurant General Manager | Floor Manager | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | SUNY College of Technology at Delhi |
Here are the differences between restaurant general managers' and floor managers' demographics:
| Restaurant General Manager | Floor Manager | |
| Average age | 44 | 43 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 56.1% Female, 43.9% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 8.5% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 7.0% White, 61.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 9% |