Restaurant general manager resume examples from 2026

Q: What are the responsibilities of a restaurant general manager?

The responsibilities of a restaurant general manager include anything involved with leading the operation of multiple restaurants or franchise locations. The restaurant general manager has the overall responsibility for directing the restaurant's daily operations, ensuring compliance with company standards in all areas of operation.

Q: What are the skills of a restaurant general manager?

The skills of a restaurant general manager include leadership, communication, and problem-solving skills. Since a restaurant general manager is tasked with ensuring restaurants' smooth and effective operation, they must utilize these skills daily.

Q: What should a restaurant general manager put on a resume?

A restaurant general manager should include all their relevant work experiences, education, and management expertise in the restaurant and foodservice industry on their resume. From here, they will organize and develop this information to make it as relevant and compelling as possible.

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Updated March 26, 2025

6 min read

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Restaurant general manager resume

Patrick Hudson

(320) 555-9000 | phudson@example.com

Chicago, IL | 62199 E. First Ave. - 27781

Work experience

2011 - Present
Restaurant General Manager, Little Caesar Enterprises - Chicago, IL
- Operated new state of the art POS system, Caesar Vision and setup the systems operations in other store location.
- Received customer complaints and preformed customer recovery processes to uphold the integrity of the business and provide an unbeatable customer experience.
- Headed entire restaurant operations of 1unit.
- Prepared monthly financial statements and reports for ownership and financial auditors.
2009 - 2011
Kitchen Manager, Dave & Buster's - Oakbrook Terrace, IL
- Worked with special events manager coordinating, preparing, and set-up banquets, up to 25 banquets daily.
- Maintain store clean, run shifts smoothly, make note of inventory Provide excellent customer service Supervise a team of 6+
- Reconcile credit card terminal Balance cash and make bank deposits Prepare purchase orders for kitchen sustenance supplies
- Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
- Helped drive sales goals and achieve monthly quotas.
- Performed on & off site catering functions, at several food service operations.
2006 - 2009
Shift Supervisor, JLL - Oakbrook Terrace, IL
- Supervised and Developed 12 Cashiers with cash handling, resolving customer issues efficiently while providing excellent customer services.
- Trained supervisory staff and employees in all matters pertaining to company policies, procedures and safety protocols.
- Oversee front and back operations to ensure compliance with company policies and food safety guidelines.
- Build rapport and daily communication with Store Managers and teams and Market Managers, as needed.
- Designed stand-alone test controls and test procedures for assembly and sub assembly and system test.
- Help the management staff with the supervision of the store as well as the loss prevention standards.
1996 - 2006
Leasing Agent, JLL - Oakbrook Terrace, IL
- Managed an agency leasing portfolio of over 425,000 square feet of available Class A office space.
- Entered payroll for national account team and confirmed bi-weekly payroll reports.
- Work with the property management staff to develop and implement sales and marketing strategies.
- Utilized resources available to learn more about property management.

Skills

Communication
Loss Statements
Correctional Facility
Cost Control
KM
Successful Performance
Internet
Menu Items
Procedures
Property Management

Education

Bachelor's Degree, Business (1993 - 1996)
DeVry University
Oakbrook Terrace,

Restaurant general manager resume

Michael Gomez

(460) 555-9113 | mgomez@example.com

New York, NY | 47653 S. First Rd. - 35283

Work experience

2020 - Present
Restaurant General Manager, eBay - New York, NY
- Coordinate areas of communication within firm having impact on scope, budget, risk and resources.
- Cultivated, led, and managed team of 34 direct reports (Ph.D. to non-degree) of highly technical mechanical engineers/planners.
2013 - 2020
Owner/Operator, eBay - New York, NY
- Managed inventory and finances Processed and packaged orders Delivered excellent customer service Created custom listings with hand-coded html
- Maintained flea market booths, an E-Bay store, and company website.
2003 - 2013
Account Executive, Time Warner Cable Enterprises - New York, NY
- Recognized for taking key accounts from broadcast competitors.
- Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts and customers.
- 2007-Increased territory sales by 15% and reached 150% of software sales goal.
2002 - 2003
Marketing Associate, The Madison Square Garden Company - New York, NY
- Pioneered 5 new online technologies as first-in-the-market (Papervision, augmented reality).
- Accomplished targets of online sales by creating marketing programs, online content and messaging driving consumers to client websites.
- Developed a social media strategy that included the use of Facebook, Twitter, and LinkedIn to achieve organizational marketing goals.
- Work with multiple teams within the company to update and create sales marketing collateral.

Skills

Overall Operations
Food Service
Customer Base
Menu Planning
Itil
Cloud
C-Level
Service Standards
Pardot
Healthcare

Education

Bachelor's Degree, Marketing (1999 - 2002)
Pace University
New York,

Restaurant general manager resume

Joe Lee

(800) 555-0824 | jlee@example.com

Roanoke, VA | 13566 E. Main Rd. - 34224

Work experience

2014 - Present
Restaurant General Manager, Kroger - Roanoke, VA
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Schedule and oversee any staff meeting within the store between hourly associates, store management, and district staff members.
- Respond to customer complaints / compliments in the most efficient manner.
- Eliminated $683,000 in payroll.
- Provide legendary customer service through the use of integrity, product knowledge, positive attitude, and high enegry
- Operated POS System, managed handicaps, and tee sheet applications.
2012 - 2014
Restaurant Manager, Advance Auto Parts - Roanoke, VA
- Developed and managed customer relations to maximize service satisfaction, promote goodwill and generate repeat/referral business that contributes to sales growth.
- Placed a high emphasis on for maintaining company standards around operating and product processes.
- Generate growth in sales by having products readily available in back room and sales floor.
2009 - 2012
Shift Leader, Best Buy - Charlotte, NC
- Down Stocking; preparing and ensuring the sales floor is properly stocked at all times.
- Train and Mentor employees to provide the best customer service.
- Set the direction for the day preparing sales goals and floor assignment by creating a coaching message through a communication vehicle.
- Trained and coached employees on company policies and procedures.
2006 - 2009
Wireless Consultant, Best Buy - Charlotte, NC
- Provide customer Service Compute sales prices Help locate or obtain merchandise and answer customer inquiries
- Trained to consult on AT&T, Sprint, and Verizon carrier services.

Skills

Emergency
Customer Service
Customer Confidence
Consultants
Special Functions
Retail Sales
Necessary Supplies
Restaurant Operations
Special Events
Company Policies

Education

High School Diploma, (2006 - 2006)
,

Restaurant general manager resume

Deborah Diaz

(520) 555-0611 | ddiaz@example.com

Jacksonville, FL | 64895 W. Main Ln. - 23787

Work experience

2014 - Present
Restaurant General Manager, Taco Bell - Jacksonville, FL
- oversee restaurant operations with $1.8 million in revenue and 40+ employees.
- Provided ongoing coaching and training to ensure customer service standard and company policies were met.
- Oversee the incoming of food arrivals, organization and store cleanliness.
- Interacted well with customers, Taco Bell management, and the restaurant team.
2012 - 2014
Shift Leader, Taco Bell - Philadelphia, PA
- Ensured crew members were following guidelines and knew what was expected of them, as well as rewarding them.
- Shift Leader -Calculated food cost -Counted inventory -Customer Service issues -Cash handling -Customer interaction
- Manage crew and restaurant operations.
- Follow all operational policies; including cash management procedures, safety and security guidelines.
2011 - 2012
Customer Service Representative, RadioShack - Philadelphia, PA
- Meet and maintain quarterly sales goals.
- Have knowledge on the POS as well as the different carrier websites.
- Processed returns and exchanges to go back on sales floor.
- Processed customer returns, exchanges and store credits.
2010 - 2011
Sales Clerk, RadioShack - Philadelphia, PA
- Maintained solid product knowledge of new and old goods and services; awareness of all promotions and advertisements.
- Managed the register in accordance with POS guidelines while handling checks, credit cards, and cash transactions.
- Promote sales, credit, and installs Manage business accounts Make Sales budgets Increase customer base Handle special and customer orders
- Started working part time while in college on sales floor.
- Worked on sales floor organizing and checking quantities of items in different departments.
- Clear and organize sales floor.

Skills

Food Products
Sales Floor
Job Knowledge
Company Policies
Food Service
Communication
Troubleshoot
Customer Service
Sales Transactions
Quality Standards

Education

High School Diploma, (2010 - 2010)
,

Restaurant general manager resume

Sophia Crawford

(390) 555-0778 | scrawford@example.com

Columbus, OH | 90493 S. Elm Ln. - 25703

Work experience

2011 - Present
Restaurant General Manager, Winegardner & Hammons - Columbus, OH
- Calculate hourly sales and labor cost.
- Inventory management Ensure outstanding customer service.
- Trained and developed all Management Trainee Candidates within a 38-unit Market.
- Created, scheduled, and reviewed staffing levels to ensure that guest service; operational needs and financial objectives were reached.
2005 - 2011
Owner/Operator, Jani-King - Columbus, OH
- Supply professional janitorial services, supervise employees, and maintain customer relations.
- Coordinated with management to seek out new accounts and negotiated contracts.
- Spearheaded daily human resources functions, such as hiring and training of employees in order to improve and grow the workforce.
- Ensured business development growth of new client site acquisitions.
- Developed annual strategic business plan, strategic staffing plan and annual budgets.
- Assisted with cashiering and prepared bank deposits.
1999 - 2005
Consultant, Deloitte - New York, NY
- Define KPI's and develop processes and procedures to maximize performance.
- Arranged end-to-end testing for a major ERP implementation with a retail client.
- Developed mapping in creation of EDI 834 file format using informatica XSD's.
- Entrusted with representing Deloitte at important recruiting events and career fairs.
1998 - 1999
Marketing Associate, Sysco Minnesota - Jersey City, NJ
- Established relationships, opened new accounts and sold food and supplies, follow-up training 101.
- Manage quality communication, customer support and product representation for each client.
- Increased profit margins and food cases per delivery, business development, outside sales food service and retail.
- Consult with customers on new ideas and products.

Skills

Customer Service
Powerpoint
CDL
Healthcare
Internet
Restaurant Operations
Business Development
Sales Process
Company Website
Co-Op

Education

Bachelor's Degree, Business (1995 - 1998)
Monroe College
Bronxville,

How to write a restaurant general manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the restaurant general manager role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in restaurant general manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some restaurant general manager interviews.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical restaurant general manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some restaurant general manager interviews.

Here are example skills to include in your “Area of Expertise” on a restaurant general manager resume:

Customer Service
Strong Analytical
Customer Satisfaction
Cleanliness
Human Resources
Restaurant Operations
Strong Customer Service
Kids
Sanitation Standards
Customer Complaints

Product Quality
Guest Service
Performance Reviews
Exceptional Guest
Financial Controls
Sales Growth
Cash Handling
Loss Statements
Inventory Management
Customer Relations

Food Handling
Guest Satisfaction
Local Store
Employee Training
Financial Reports
Work Ethic
Performance Appraisals
Cash Control
Good Communication
Local Health

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write restaurant general manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from restaurant general manager resumes:

Work history example #1

Restaurant General Manager

Cosi

Performed administrative, procedural decisions and judgments.
Recognized for ability to learn quickly and work effectively in organizing the BOH (Back of the house).
Received management classes through McDonalds.
Assured compliance with OSHA, Department of Health, insurance, and local township, state, and federal regulations
Promoted McDonald's facilities and services through interacting positively with customers.

Work history example #2

Assistant General Manager

McDonald's

Monitored employee hours and payroll expenses to meet or come in below budgeted levels.
Hired and trained new staff; responsible for payroll and schedules.
Promoted McDonald's facilities and services through interacting positively with customers.
Ordered inventory, payroll, assist employees and customers, POS system, supervise over 15 to 20 employees
Received SERVSAFE certification along with online management courses.

Work history example #3

Executive Chef

Kitchen

Developed recipe books, order guides, and prep lists.
Re-launched, re-branded, re-conceptualized 65 restaurants and 14 hotels nationwide maintaining a 85% success rate.
Served as the head saute and prep chef as well as the line cook.
Prepared all soups, sauces, and bases from scratch for completion of dishes made to order.
Assisted the Executive Chef and Sous Chef in the training and support of the kitchen staff.

Work history example #4

Certified Trainer

Amazon

Involved in numerous Lean Six Sigma projects for productivity and training enhancements.
Managed drive-through operations during closing shifts.
Assisted in training new employees about Panera Bread's policies and procedures.
Performed both A Cappella and with musical accompaniment.
Measured customer satisfaction through mail and telephone surveys, customer focus groups and email communications.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from restaurant general manager resumes:

Bachelor's Degree in business

DeVry University, Oakbrook Terrace, IL

1993 - 1996

Bachelor's Degree in marketing

Pace University, New York, NY

1999 - 2002

Highlight your restaurant general manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your restaurant general manager resume:

ServSafe Alcohol
Food Safety Manager Certification
Certified Food Manager (CFM)
ServSafe Food Protection Manager Certification
Certified Professional - Food Safety (CP-FS)
Certified Management Accountant (CMA)
Certified Manager Certification (CM)
Certified Hospitality and Tourism Management Professional (CHTMP)
Certified Restaurant Server

Restaurant general manager resume examples from 2026

All resume examples

How to write a restaurant general manager resume

Craft a resume summary statement

List the right project manager skills

How to structure your work experience

How to write restaurant general manager experience bullet points

Add an education section to your resume

Highlight your restaurant general manager certifications on your resume

Restaurant general manager resume FAQs

What are the responsibilities of a restaurant general manager?

What are the skills of a restaurant general manager?

What should a restaurant general manager put on a resume?

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