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Restaurant General Manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted Experts

Mandy Ulicney,

Amanda Gargano

Restaurant General Manager Example Skills

Below we've compiled a list of the most critical restaurant general manager skills. We ranked the top skills for restaurant general managers based on the percentage of resumes they appeared on. For example, 19.7% of restaurant general manager resumes contained customer service as a skill. Continue reading to find out what skills a restaurant general manager needs to be successful in the workplace.

15 restaurant general manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how restaurant general managers use customer service:

Maintain a positive and professional customer service-oriented attitude while supervising the store and develop employees to achieve company goals.
Assisted General manager in all areas of Restaurant Management to ensure profitability and outstanding customer service on all levels.

2. Strong Analytical

Here's how restaurant general managers use strong analytical:

Detailed oriented with strong analytical skills.
Demonstrated strong analytical and problems solving when dealing with profit and loss statements as well as handling challenging guests.

3. Customer Satisfaction

Here's how restaurant general managers use customer satisfaction:

Total operation and responsibility of staffing and training, inventory, product quality and assurance, employee retention, and customer satisfaction
Liaised with management staff to implement processes that emphasize customer satisfaction, service quality and continuous compliance for all necessary regulations.

4. Cleanliness

Here's how restaurant general managers use cleanliness:

Maintained professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Utilized labor effectively to meet budgets while ensuring high-quality of service and cleanliness.

5. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how restaurant general managers use human resources:

Handled cash flow, labor, food cost control, scheduling, team motivation, human resources and overall operations profit.
Managed up to 35 people at a time responsible for banking, human resources schedules, inventory, and reporting.

6. Restaurant Operations

Restaurant operations are various activities that are carried out in a restaurant to run the business. In other words, a restaurant operation encompasses the entire restaurant operation plan and includes all aspects of the day-to-day management of a restaurant. These operations include all activities related to food preparation, customer service, cleaning procedures, purchasing of raw materials, accounting, reporting, as well as food inventory and general maintenance of the restaurant environment.

Here's how restaurant general managers use restaurant operations:

Achieved restaurant operational objectives by identifying necessary system improvements and implementing changes in production, quality, productivity and food preparation.
Utilized management information tools to analyze restaurant operational and financial performance to focus efforts on increasing restaurant sales and profitability.

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7. Strong Customer Service

Here's how restaurant general managers use strong customer service:

Developed a strong customer service culture focusing on hospitality and sense of urgency.
Managed a staff of 6 people Developed strong customer service skills Ordered and maintained stock

8. Kids

Here's how restaurant general managers use kids:

Make strategic business plans that brings in more revenue for the restaurant such as Marketing and Kids Night.
Helped increase kids club memberships by 75% and baseball camps by 60% with innovative marketing ideas.

9. Sanitation Standards

Sanitation Standards are the minimal rules and requirements that must be carried out and followed in the process of sanitizing or cleaning something or somebody. These measurements might be employed by individuals and institutions alike and organizations like the World Health organization often develop and define these standards for both groups. They are also frequently found in certain businesses, such as medical institutions like hospitals or places that prepare and/or serve consumable goods, such as food and drinks.

Here's how restaurant general managers use sanitation standards:

Enforced sanitation standards and procedures: complying with health and legal regulation.
Assured compliance with Federal and State sanitation standards for restaurants and staff.

10. Customer Complaints

Here's how restaurant general managers use customer complaints:

Managed customer complaints, issues and customer hospitality.
Resolve customer complaints regarding food and service satisfaction.

11. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how restaurant general managers use product quality:

Worked closely with management team and vendors on ordering and receiving of product to ensure product quality and competitive pricing
Maintained product quality standards; exceeded customer expectations while creating positive environment for employees and customers.

12. Guest Service

Here's how restaurant general managers use guest service:

Job Duties: To oversee the operations of the restaurant with emphasis on guest service while maintaining a healthy P/L report.
Manage all marketing directives, revised service standards and guest service to build sales and increase revenues for multiple locations.

13. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how restaurant general managers use performance reviews:

Developed employees by providing ongoing feedback, by establishing performance expectations and by conducting performance reviews.
Conducted performance reviews for management and maintenance personnel.

14. Exceptional Guest

Here's how restaurant general managers use exceptional guest:

Generated new business through local marketing, exceptional guest service, and community involvement.
Guarantee exceptional guest service by educating and developing guest service training sessions.

15. Financial Controls

Here's how restaurant general managers use financial controls:

Established and monitored financial controls, developed and implemented strategies to increase average meal checks.
Assumed full responsibility for specific financial controls and crew training.

12 Restaurant General Manager Resume Examples

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What skills help Restaurant General Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Restaurant General Manager resumes?

Mandy Ulicney

Associate Lecturer, Kent State University

In the hospitality industry people look for the intangibles. Everyone works, so that's great, but what else do they do? Do they volunteer? Do they coach a sport? Are they part of a community committee? Those types of things show the employer that they are service-minded, which goes a long way in our industry. Also, being bi-lingual is a big asset to many hospitality employers.

What soft skills should all Restaurants General Manager possess?

Amanda Gargano

Professor, Cypress College, School of Culinary Arts & Hospitality Management

Soft skills are so important and desirable in all sectors, especially in Hospitality. We strive to teach our students the importance of accountability, personal responsibility, interpersonal relationships, and effective communication. We stress the importance of arriving early, behaving respectfully, working efficiently, and carrying themselves professionally.

What hard/technical skills are most important for Restaurants General Manager?

Amanda Gargano

Professor, Cypress College, School of Culinary Arts & Hospitality Management

Required technical skills can sometimes be unique to the individual hotel or foodservice establishment. At Cypress College, our students learn basic and advanced technical skills required of their specific major: Culinary Arts, Baking & Pastry Arts, Hospitality Management, or Food & Beverage Management. Attainment of these hard skills, coupled with soft skills embedded within each program, help ensure that our students will emerge as leaders in the Hospitality industry.

What Restaurant General Manager skills would you recommend for someone trying to advance their career?

Dr. John C. Niser

Director, Fairleigh Dickinson University

The most important thing in these times is for students to realize that anything they do will be a testimony to their creativity, resilience, and grit. All these are highly desirable skills, once the business gets started again. Understanding the transferable skills and applying them to fields where there is employment is critical. This means being flexible geographically, as well as in terms of the economic sector. The one thing I would not recommend is doing nothing and/or just taking very low skill jobs. This is also a great time to complete graduate studies, as many reputable institutions are now offering online options.

What type of skills will young Restaurants General Manager need?

Michelle Robinson

Director of Early Talent & Frontline, Sodexo North America

In order to succeed in the workforce in the coming years, young graduates will need a combination of skills. They will need to be service-oriented and possess a willingness to do what it takes in order to meet customer expectations attitude. Cultural intelligence/awareness to be able to relate to customers from different cultures will be critical, as will the ability to communicate clearly.

What technical skills for a Restaurant General Manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of restaurant general manager skills to add to your resume

The most important skills for a restaurant general manager resume and required skills for a restaurant general manager to have include:

Customer Service
Strong Analytical
Customer Satisfaction
Cleanliness
Human Resources
Restaurant Operations
Strong Customer Service
Kids
Sanitation Standards
Customer Complaints
Product Quality
Guest Service
Performance Reviews
Exceptional Guest
Financial Controls
Sales Growth
Cash Handling

Loss Statements
Inventory Management
Customer Relations
Food Handling
Guest Satisfaction
Local Store
Employee Training
Financial Reports
Work Ethic
Performance Appraisals
Cash Control
Good Communication
Local Health
Culinary
OSHA
Inventory Control
Taking Care

Safety Codes
Cash Management
ServSafe
Food Cost
Wine
Petty Cash
Food Safety Procedures
Team Training
Fine Dining
Bank Deposits
Cost Control
L Statements
Develop Team
Burger
POS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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