General Manager (Bilingual)
Restaurant general manager job in Houston, TX
Your Opportunity:
General Manager (Bilingual) Titlemax
Houston, TX
As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation.
While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.
What We Offer:
Compensation
This position has an hourly pay rate of $19.25 and is eligible for performance bonuses.
The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Associates degree or higher.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process.
Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplySenior Legal Manager
Restaurant general manager job in Houston, TX
Legal Manager (Houston, Texas, U.S.) oversees all legal affairs of the U.S. company, including but not limited to the following key responsibilities:
U.S. Contract Drafting and Negotiation: Independently handle the drafting, review, and negotiation of various commercial contracts, including but not limited to supplier agreements, customer contracts, confidentiality agreements, service agreements, joint venture agreements, and licensing agreements.
Corporate Governance: Manage subsidiary matters, prepare materials for board and shareholder meetings, and ensure compliance with corporate laws and regulations at both the state (Texas) and federal levels.
Compliance and Regulatory Affairs: Advise business departments on evolving laws and regulations to ensure company operations adhere to industry standards (where applicable, specify areas such as data privacy, anti-corruption, export controls, etc.). Develop and implement internal corporate policies and compliance programs.
Legal Research and Risk Assessment: Conduct in-depth legal research and provide clear, concise, and actionable legal advice and risk assessments on complex legal issues.
Litigation and Dispute Management: Manage collaborations with external counsel, oversee litigation, arbitration, and other dispute resolution processes, and effectively control legal risks and costs.
Cross-Departmental Collaboration: Work closely with various departments such as sales, finance, human resources, and R&D to provide timely legal support for daily operations and strategic projects.
Qualifications:
Law Degree: Juris Doctor (J.D.) degree from an accredited U.S. law school.
Bar Admission: Must be an active member in good standing of the State Bar of Texas.
Work Experience: At least 5-8 years of relevant experience in a reputable law firm or corporate legal department.
Legal Analysis and Writing Skills: Ability to translate complex legal issues into clear and understandable business language.
Excellent Communication and Negotiation Skills: Capable of effectively communicating with and influencing decisions among internal and external stakeholders.
Business Acumen: Deep understanding of business needs, with the ability to provide pragmatic, business-oriented solutions.
Language and Location: U.S. work authorization. Proficiency in English and Chinese as working languages. Ability to work onsite in Houston.
法务经理(美国德州休斯敦)统筹美国公司的所有法务工作,包括但不限于以下
主要职责:
1. 美国合同起草与谈判: 独立负责各类商业合同的起草,审阅和谈判,包括但不限于供应商协议,客户合同,保密协议,服务协议,合资协议及许可协议。
2. 公司治理: 管理子公司事务,准备董事会和股东会会议材料,确保公司遵守德克萨斯州及联邦层面的公司法律法规。
3.合规与监管: 就不断变化的法律法规向业务部门提供建议,确保公司运营符合行业规范(如适用,可具体说明:数据隐私,反腐败,出口管制等)。制定和实施公司内部政策和合规计划。
4.法律研究与风险评估: 进行深入的法律研究,就复杂的法律问题提供清晰,简洁且具有操作性的法律意见和风险评估。
5.诉讼与纠纷管理: 管理与外部律师的合作,监督诉讼,仲裁和其他纠纷解决程序,有效控制法律风险和成本。
6.跨部门协作: 与销售,财务,人力资源,研发等多个部门紧密合作,为其日常运营和战略项目提供及时的法律支持。
任职要求:
1. 法学学位: 拥有美国知名法学院授予的法学博士学位。
2.律师执业资格: 必须是德克萨斯州律师协会的现任会员,并保持良好的执业记录。
3.工作经验: 至少5-8年在知名律所或企业内部法务部门的相关工作经验。
4.法律分析与写作能力: 能够将复杂的法律问题转化为清晰易懂的商业语言。
5. 出色的沟通与谈判技巧: 具备与内外部各方有效沟通和影响决策的能力。
6.商业头脑: 深刻理解商业需求,能够提供注重实效,以业务为导向的解决方案。
7. 有美国身份,英语能作为工作语言,能在休斯敦办公。
Senior Pursuits Manager
Restaurant general manager job in Houston, TX
Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients.
We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments.
This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused.
ESSENTIAL DUTIES & RESPONSIBILTIES:
Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals.
Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution.
Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery.
Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials.
Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations.
Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits.
Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes.
Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business.
Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability.
QUALIFICATIONS:
Education: Bachelor's degree.
5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required.
Extremely strong written and verbal communication skills.
Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment.
Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively.
Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority.
Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions.
Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator).
QUALITIES & ATTRIBUTES:
Positive, proactive individual who takes initiative and follows through on projects/responsibilities.
Quick learner and highly motivated self-starter who can work with limited guidance.
Confident, compelling communicator with developed presentation skills.
Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality.
Ability to thrive in a dynamic environment.
Superior organizational skills and attention to details.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
Area Manager
Restaurant general manager job in Houston, TX
American Track
Employment Type: Full-Time
North American Rail Solutions (NARS) is seeking an experienced Area Manager to lead sales and operational activities within the assigned region. This role serves as a key leader responsible for optimizing organizational productivity, ensuring operational excellence, and driving profitability. The ideal candidate brings strong operational expertise, a proven ability to lead teams, and a track record of achieving positive key performance metrics.
Major Responsibilities
Manage the execution of all operations within the assigned area.
Prepare annual budgets, set financial goals, and collaborate with senior leadership to establish sales targets.
Review and analyze monthly KPI reports; coordinate with staff to resolve discrepancies.
Oversee assignment and dispatch of crews and equipment for maintenance and project work within the region.
Participate in pre-production planning meetings and collaborate with engineers, subcontractors, supervisors, and other stakeholders to determine project needs.
Establish headcount targets and participate in interviewing and hiring efforts.
Lead, motivate, and train staff to accomplish company goals and objectives.
Ensure all staff perform their work safely, efficiently, and in compliance with federal, local, and company guidelines.
Maintain regular communication with staff and participate in leadership meetings and training programs.
Prepare and report project activity, status updates, and sales pipeline information for financial review.
Oversee inventory management to ensure accuracy, timeliness, and responsible reporting.
Manage key customer relationships and participate in the regional sales process.
Assess future customer needs and identify opportunities to increase revenue within the assigned region.
Perform all other duties as assigned.
Job Requirements
Education
Bachelor's degree in Business Management, Marketing, or related field; or equivalent work experience.
Work Experience
5+ years of experience in operational or sales leadership.
3+ years of P&L management and budgeting experience.
Skills & Knowledge
Knowledge of rail maintenance and/or commercial construction operations.
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Advanced proficiency in Microsoft Office.
Proven ability to build and maintain strong professional relationships.
Ability to work effectively in dynamic environments and adjust priorities based on market needs.
Strong planning, time management, and multitasking abilities.
General Manager
Restaurant general manager job in Houston, TX
Tarantino Properties is a full-service real estate company specializing in income producing real estate. Founded in 1980, our company provides a full complement of property management, brokerage, leasing and renovation services for commercial, residential and senior living properties throughout the United States. Tarantino currently manages over $2 Billion in real estate assets.
Tarantino Properties is seeking an experienced General Manager to oversee a large property (1,000+ units) in Houston, Texas.
The ideal General Manager will have a customer service-oriented, people-focused mentality, and excellent communication skills. This individual will possess a strong financial understanding and is experienced in leasing. The General Manager will oversee and work closely with 2 on-site property managers.
Job Duties:
Physically inspect all common areas on the property daily to assure its peak readiness and appearance taking immediate action on unsatisfactory appearance problems. Walk the property daily checking for cleanliness, safety and conditions of the buildings, driveways, laundry rooms, pools, landscaping and all exterior features of the property.
Maintain current market and neighborhood information to ensure relative pricing of property and develop marketing and advertising programs to maximize market position.
Ensure quality of market-ready units and maintain a supply of available units in market-ready conditions
Approve all lease paperwork daily, applications, move-ins, move-outs, renewals, etc. Ensure all move-ins are walked with the resident and satisfaction is achieved. Perform the duties of Leasing Consultant as needed.
Collect, record, and deposit property income accurately and timely manner.
Hire, train and review performance of all on-site personnel, directing their activities to ensure job satisfaction, acceptable productivity levels and career progression where earned and available. Delegation and development associates. Evaluation of site personnel should be accompanied by written communication and thorough record keeping. Maintain personnel files on all staff members.
Approve all invoices for goods or services received at the site. Utilize and understand the accounts payable system and instruct all office personnel in its use.
Responsibilities:
Leadership and accountability for all property operations
Preparing and managing budgets
Attracting new tenants through advertising, property viewings, and encouraging referrals
Interviewing tenants and running credit checks
Setting rental rates, negotiating, and enforcing lease agreements
Addressing tenant complaints and inspecting vacated units
Contracting and supervising repairs and maintenance work
Collecting rent, dealing with late payments, and handling operating expenses
Maintaining records of income, expenses, signed leases, complaints, maintenance, etc
Preparing reports on the financial performance of properties
Terminating leases and initiating eviction proceedings
Management of all property staff
Experience Required:
Property management: 3 years (Preferred)
Property leasing: 4 years (Preferred)
Why People Love Working Here:
People are at the heart of what we do every day. At Tarantino Properties, we invest in our people. Whether you are starting out your career or joining later in your journey, we are excited to help you grow every step of the way. Tarantino is a company focused on growth and opportunity. Tarantino offers more than just a job, but a career that makes you a part of our foundation and our family. Our success is because of your success. We are united by our core values of respect, integrity, and discipline, and by our common commitment to enhancing communities and maximizing value for our clients. We recognize that our goals are achieved through the incredible efforts of our team members.
Our Perks & Benefits:
Taking care of our clients and residents starts with taking care of our team. Tarantino is committed to each team member's health, wealth, and overall well-being. We deeply value the contributions of our employees and offer various benefits to ensure that our extraordinary team is taken care of.
COMPETITIVE PAY
MEDICAL AND RX
PAID TIME OFF
RETIREMENT AND 401K
SHORT-TERM DISABILITY
LONG-TERM DISABILITY
VOLUNTARY LIFE
VISION
DENTAL
AFLAC
EMPLOYEE APARTMENT DISCOUNT
Store Manager - Baybrook
Restaurant general manager job in Houston, TX
THE STUFF THAT SETS YOU APART
You lead the store team by example: driving exceptional customer service, maximizing sales consistently and maintaining overall store performance. You are an enthusiastic and confident leader who values team development and embraces challenges with optimism. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region.
THE GIG
Leading, motivating and developing store team to deliver exceptional customer service. Building on our retail standards and Key Performance Indicators, growing sales and brand loyal customers.
Exceeding sales/profitability budgets for the store. Maintaining controllable cost to achieve established Return on Sales (ROS) and payroll goals.
Upholding company objectives by developing business strategies to increase store traffic and optimize profitability.
Responsible for all aspects of Human Resources within the store (i.e., recruiting, hiring, training, and retaining top talent).
Proactively managing and handling all inventory control-related issues and ensuring accurate inventory tracking.
Sharing input on product orders, buying trends, customer needs, and inventory levels. Reviewing stock levels regularly to drive sales.
Ensuring visual presentations are consistent and merchandising standards are achieved.
Identifying, recommending, and maintaining local advertising and/or store promotions within scope set by Brand Marketing team.
Creating schedules to accommodate the business needs and ensure all timekeeping procedures are completed accurately.
YOUR FUNDAMENTAL QUALITIES
It's never just a job at Dr. Martens. It's a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:
3-5 years retail management experience, preferably related to footwear and/or apparel. Associate or Bachelor's Degree in related field would be a plus.
Experience managing staff, setting schedules, assessing performance, and supporting professional development.
Thorough knowledge of retail merchandising and retail operations.
Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS and StoreForce a plus.
Ability to communicate effectively, both verbally and in writing, with a wide customer base.
Analytical ability to identify and evaluate problem areas and implement effective solutions.
Able to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs and to carry shoe boxes while climbing a ladder and/or stairs
Domestic travel required, up to 5%.
Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.
WHAT'S IN IT FOR YOU?
Welcome to the brand free pair of Docs
65% off Employee Discount
Seasonal free pairs of Docs
Transit and parking flexible spending accounts
PTO and Sick Time
Our Employee Assistance Program - for when times might get tough
401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
DM Foundation, supporting and empowering our communities around the world
Paid Volunteer Hours
PAY DETAILS
$60,000 - $68,000 per year.
Exact compensation may vary based on skills, experience, and location.
We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at ****************** and we will work with you to meet your accessibility needs.
At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
Restaurant Manager
Restaurant general manager job in Webster, TX
Twin Peaks Eats - Drinks - Scenic Views Start a bold New Career Adventure with Twin Peaks Now Hiring General Managers and Restaurant Managers, Twin Peaks is bold, fun, rugged, innovative, and built to last. Why wouldn't you want a career here? Get your game on and apply today. Twin Peaks is a special place, and we know it. Every day, thousands crave its comforts, the rarefied air heaves with a sense of adventure, and the scenery is stunning. We believe the key to our success is take aim at being the best, and that's why we're constantly hunting for the best!
Are you a skilled and experienced manager who can draw the best out of your performers? We're always prowling for top-notch managers to help direct each retreat as we spread into new markets and augment our presence in existing ones.
Ideal candidate has high-volume restaurant experience, demonstrates a desire to continue growing both professionally and personally, and is eager to learn new skills and competencies on a daily basis. This is an opportunity for the right candidate to experience rapid professional growth with a highly innovative concept.
Desired Skills & Experience:
* Prior management experience in full-service restaurant concept(s)
* Ability to execute high standards in food and beverage quality
* Exceptional people skills
* Passionate work ethic
* We offer competitive salaries and great benefits!
Job Type: Full-time
Benefits:
* Dental insurance
* Employee discount
* Paid time off
* Paid training
* Vision insurance
Shift availability:
* Night Shift (Preferred)
* Day Shift (Preferred)
Work Location: In person
Position Overview:
We are looking for a leader with at least 2 years management experience in high-volume, full-service restaurants.
Our Assistant Manger must be able to effectively work with all staff to ensure each of our guests is welcomed and entertained by attractive Twin Peaks Girls and served tasty, scratch-made food and 29-degree beer.
Our Assistant Manager must be able to motivate all staff and maintain a fun, playful atmosphere as well as have a good handle on profit and loss and inventory control.
We offer competitive salary, bonuses, extensive training, paid time off, medical/dental benefits and more!
Essential Duties:
The duties and responsibilities of a Twin Peaks Assistant Manager include, but are not limited to:
Daily Operations
* Manage shifts which includes decision making, scheduling, planning while upholding standards, product quality and cleanliness.
* Ensure a safe working and guest environment to reduce the risk of injury and accidents.
* Provide daily direction to employees regarding operational and procedural issues.
Hospitality
* Ensure positive guest experience in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
* Investigate and resolve complaints concerning food quality and service.
Leadership
* Effectively teach, motivate, coach, and discipline Twin Peaks Girls and kitchen crew.
* Maintain a fun, playful atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance.
Training
* Train and develop hourly employees, providing and documenting regular coaching and evaluation.
* Ensure Steps of Service are followed at all times and motivate front of house staff to entertain and provide PEAKS service to every table.
* Hold kitchen staff accountable for the "10 Absolutes of a Twin Peaks Cook" and sanitation standards.
Recruiting
* Proactively recruit Twin Peaks Girls who meet or exceed Twin Peaks Image and Costume Standards to maintain the Brand Promise.
Employee Management
At the direction of the General Manager:
* hire, supervise, counsel, and train hourly employees. Ensure that all such events are properly documented.
* maintain organized and updated training schedules, programs and materials for new employees.
* create daily shift schedules for hourly employees on a weekly basis in accordance with company policy.
Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with company policy, as well as state and federal guidelines.
Complete accident/incident reports promptly in the event that a guest or employee is injured or involved in an incident.
Financials
* Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
* Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
* Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
Standards
* Dress and act professionally each day to set a good example for all employees.
* Be willing and able at any time to correct Twin Peaks standards that are not being met.
* Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply and labor costs.
* Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
* Responsible for ensuring consistent, high-quality food preparation and service.
* Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
* Ensure that alcohol is always served responsibly and in accordance with the law.
* Be faithfully dedicated to making Twin Peaks the best restaurant of its class in the country.
Supervision Received:
This position will report to the General Manager and Director of Operations.
Supervision Exercised:
All restaurant staff.
Minimum Qualifications & Skills:
* Must have substantial experience managing high-volume restaurants and/or bars.
* Proficient in the following aspects of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
* Ability to apply common-sense understanding to carry out multi-step instructions.
* Ability to deal with quickly changing situations with many variables.
* Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits.
* Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.
* Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.
* High school diploma required.
* Knowledge of office software - MSWord, Excel
* ServSafe certification required.
Work Environment:
While performing the duties of this role, the Twin Peaks Assistance Manager is:
* regularly exposed to fumes or airborne particles from the kitchen.
* occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler.
* is sometimes exposed to toxic or caustic chemicals when cleaning.
The noise level at Twin Peaks is usually loud.
Many Twin Peaks restaurants have smoking sections for their guests, and Twin Peaks Assistant Managers may be exposed to cigarette or cigar smoke in this area.
Physical Demands:
While performing the duties of this role, the Twin Peaks Assistant Manager is:
* regularly required to stand for up to 10hours; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear.
* frequently required to reach with hands and arms.
* occasionally required to sit; lift and/or move up to 40 pounds.
Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cat Hotel - General Manager at Rice Village
Restaurant general manager job in Houston, TX
Job Description
LOCAL CANDIDATES ONLY-Cat Boarding by Nourish in Houston, TX has an exciting opportunity for a General Manager with our Cat's only Hotel. This position will oversee operations at 2522 Times Blvd Houston, TX 77005 (Rice Village). Our ideal candidate is detailed orientated with excellent attendance. Must be able to run shifts, delegate duties, follow up and train. Administrative duties assigned include Hiring, Training, Payroll and Ordering.
Responsibilities
The primary responsibility of the General Manager is to service and maintain the leadership duties while coordinating team members and communicating to customers. This position will oversee all areas of Cat Boarding by Nourish including scheduling and training of team members. Must be comfortable interacting with pet parents, veterinary clinics and all types of cats. This is a hands-on position that interacts with all duties in the retail and boarding environments. This position ensures all standards of Nourish Pet Care consistently trained and followed by all team members.
This position does open and close the business so excellent attendance is expected for this position. The General Manager will be trained on all task that they oversee. This will ensure you can coordinate the shift independently. This position will give direction to staff, train team members and assist in the overall growth of Cat Boarding by Nourish. Additional task and responsibilities are assigned for growth and advancement opportunities.
Qualifications
Desire to work within a detail-oriented and structured company
Appreciates working in a training environment
Comfortable working with computers, sending emails and talking with customers
Must love cats. The sassy ones too!
Must be available to work Saturday, Sunday and Holidays
Compensation based on experience. Minimum 1 year manager experience
Vacation pay starts at 6 month
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General Manager
Restaurant general manager job in Houston, TX
The General Manager has complete charge of the day-to-day operation of first-class, luxury condominium complex. Provides for the operation, maintenance, management, cleaning, sanitation, renewal, replacement, care and upkeep of the Common Areas, as described in the Condominium Association Documents (Documents), and all property of the Condominium Association (Association). The General Manager enforces compliance with the Rules and Regulations relative to the operation, use and occupancy of the property. Builds great relationships with owners, tenants, contractors, vendors and employees. Ability to work a flexible schedule on order to meet the needs of the residents, visitors, contractors, vendors and employees is required. On-call to the Board of Directors and Association employees 24-hours a day, 7-days a week, to supervise emergencies.
Your Responsibilities:
Administrative
* Negotiates contracts with third parties, for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas. Supervises the administration and monitors the performance of all work to be performed and services rendered by such contracts.
* Communicates on a weekly basis with regard to issues involving the community; resident concerns; building /operations; employees concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non residents; new residents; closings and closings pending.
* Maintains an accurate inventory of all furniture, fixtures, equipment, tools and supplies, including replacement parts and all other items of personal property included in the Common Area.
* Prepares a preventative maintenance schedule and updates when requested.
* Enforces the Rules and Regulations as expressed and set forth in the Documents.
* Ensures the compliance with all applicable laws, rules and regulations of the State of Texas and the City of Austin, Texas, as amended from time to time. Informs of any violations of such laws, rules or regulations and acts only upon the instruction.
* Supervises Assistant Community Manager in the collection and uses collection procedures when reasonably necessary as provided in the Documents.
* Maintains on-site, necessary Certificates of Insurance as set forth in the Documents.
* Prepares or oversees the preparation of notices, proxies, ballots, meeting packets for all meetings.
* Oversees and ensures the accuracy of individual files for each unit.
* Maintains files for all correspondence, bids, repair orders and maintenance records.
Personnel
* In partnership with Human Resources Director, establishes and maintains a proactive human resource function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations.
* In partnership with Human Resources Director, recruits, interviews, hires and discharges all personnel.
* On an on-going basis, assesses and reviews the job performance of all subordinates.
* Ensures that proper employee coaching and counseling and disciplinary procedures are utilized.
* Oversees proper training and development of all subordinates.
* Approves personnel schedules, monitors attendance, approves timecards and approves vacation requests.
* Directs and coordinates the activity of all assigned personnel and responsibilities.
* Ensures the maintenance of accurate payroll records and that payroll checks are distributed in a timely manner.
* Conducts a yearly formal performance review on all direct reports. Reviews and approves formal performance reviews of all subordinates.
* Conducts regular departmental meetings to ensure continual progression of staff and to highlight areas of desired improvement.
* Creates an environment that provides employees with the tools, training and resources they need to deliver exceptional customer service while exhibiting a sense of teamwork.
Budget
* Prepares an Annual Budget and Five-year Capital Improvement Plan and presents to the Board for approval within the time frame set forth in the Documents.
* Approves all expenditures and seeks Board approval if expenditure is above pre-determined threshold.
* Ensures monthly expenditures are within budgetary guidelines.
* Reports variances of actual as compared to budget line items in a monthly Financial Critique to the Board within the time frame set forth in the Documents.
* Assists with audits, when called upon by the auditors.
* Distributes audited Annual Financial Reports, prepared by the auditors, to the Board within the time frame set forth in the Documents.
* Re-caps and verifies Other Revenue in monthly report to the Board.
* Prepares correspondence and reports regarding finances as required by the Board.
Safety
* Ensures good safety practices of employees, residents, visitors, contractors and vendors throughout the building.
* Understands and ensures compliance with all general safety rules and regulations (O.H.S.A.).
Building Access Control
* Ensures that the Building Access Control procedures are in effect at all times.
* Makes sure that all points of entry into the building are properly manned or properly secured.
* Trains the staff to ensure they are aware of and practice Access Control procedures.
* Ensures that all cleared entries are made with the timed entry rather than using open mode.
* Ensures that all key control procedures are being followed; that no unit key is given out without permission from the resident.
* Makes certain that a proper paperwork trail is established and followed for all unit key exchanges.
General
* Maintains a clean, neat and professional appearance.
* Maintains a neat, organized, clean and safe work environment including any office or storage areas assigned to management.
* Understands the Building Safety Procedures and their role in maintaining a safe environment.
* Understands the Building Safety Procedures and their role in an emergency situation.
* Along with Facilities Manager, oversees all unit renovations to ensure they are in line with the Rules and Regulations governing such activity. Meets regularly with General Contractors and makes periodic inspections of units under renovation.
* Ensures that the rules and regulations as outlined in the Employee Manual are enforced and followed by all personnel.
* Delegates tasks and coordinates multiple functions to most effectively and efficiently accomplish established objectives.
* Manages the decision making process effectively and works with both short and long-range objectives and takes strong personal initiative.
* Directing operations by developing and implementing strategies and services which align with FirstService's overall mission, vision, values and also meets or exceeds the needs of the residents and employees.
* Continually seeks out areas for improvement, i.e. expense reduction, building upgrades and other ways to increase the value of the investment.
Skills - Qualifications:
* Education/Training: A four-year Bachelor's Degree from an accredited university or equivalent experience in a condominium, hotel or commercial building management organization is required.
* Experience/Knowledge/Abilities: A minimum of five (5) years of managerial experience required. Management experience to include; budgeting and expense control; personnel supervision and development; building management, operation and maintenance. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal, time management, and customer service skills required. Reasonable and predictable attendance.
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $150000 - $160000 / year
Disclaimer:
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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General Manager, South Texas
Restaurant general manager job in Houston, TX
Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail, and an industrial partner with us to fulfill customer needs, professional drivers, and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000's Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.
For more information about how Dropoff is shaping the future of same-day delivery, visit ************************
About the Opportunity
Searching for your next challenge? Dropoff is looking for a General Manager, South Texas. Candidates must be based in South Texas (Austin/Houston/San Antonio).
The person in this role's primary focus is to ensure excellence and consistency in local market operations. This includes continuous recruitment for independent contractor drivers in assigned markets. General Managers assume responsibility for all local market KPIs, including on time delivery, local market expenses as a percentage of revenue, and customer satisfaction. These individuals also partner with sales and business development associates to grow the business with new client prospects. General Managers are the subject matter experts for all regional market operational activities, with a deep understanding of local market geographies. The ideal candidate will have a minimum of 5 years experience in managing local or regional operations teams. Experience with last mile logistics and startup environments a plus. This position reports to the Regional Manager.
Responsibilities
Ensure proper supply of driver capacity to meet customer delivery demand for assigned markets
Ongoing development programs for drivers to ensure consistent success in meeting delivery KPIs.
Optimize the driver fleet to meet daily operational needs and future company growth targets.
Monitor daily order flow and driver performance to improve market operational efficiency
Manage all delivery costs (drivers, equipment, vehicles, etc.) to achieve both service performance SLAs and margin goals. Make proactive recommendations to senior leadership to improve both of these key metrics.
Recruit, hire, train and develop City Managers (CMs) to assist with local market operations and driver support. Work with CMs to establish best practices and update materials on a regular basis.
Determine market needs for delivery vans and other equipment. Prepare business case and/or provide necessary documentation to request approval for expenses.
Give and receive feedback from Client Success and Dispatch leadership regarding market operational performance.
Partner with sales team members to assist with new client acquisition, including in-person meetings with key decision makers on an as needed basis.
Partner with client success management to optimize performance of existing accounts. Identify and address key improvement areas to assure ongoing client satisfaction and advocacy.
Assume responsibility with client success for customer ratings and net promoter scores.
Skills
Proven ability to work independently and make good decisions with minimal direction
Clear and precise communication skills - both written and verbal
Strong leadership skills, with an ability to both serve and direct team activities
Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations
Analytical skills - analyze complex financial data, draw accurate conclusions, make data-based business recommendations
Strong problem solving skills, working in a dynamic environment with an ability to react quickly to marketplace changes.
* Note: While this is a remote role, some travel is required. Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required *
Dropoff Benefits
Stock options (every employee is an owner in the company)
Great Healthcare Plan for you and your dependents (we help you out with the cost!)
Flexible vacation policy (work/life balance is important to us!)
Culture (We are an inclusive team who celebrates our unique talents)
Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)
Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Auto-ApplyGeneral Manager
Restaurant general manager job in Houston, TX
Job Description
Are you a highly motivated individual with strong leadership and team-building skills? Do you have management experience in a dynamic retail environment? Are you looking for a career with an established and fast-growing company? If so, we're looking for talented and professional leaders who are focused on promoting teamwork, task completion, and customer satisfaction. If you are looking for a rewarding career, not just another job, then come lead our team as General Manager!
As the General Manager, you will perform a wide range of duties related to staffing and personnel, sales and marketing, inventory management, customer service and satisfaction, store accounting, and billing. You are ultimately responsible for the efficiency, profitability, and overall performance of the center and for hiring/terminating all employees. You will use your skills and experience to manage store operations, drive sales, and build an effective team.
RESPONSIBILITIES
Recruits, hires, trains, motivates, reviews, schedules, coaches, and terminates employees
Resolves personnel disputes and related problems privately and in a timely manner
Evaluates and maximizes quality customer service and customer satisfaction
Develops and implements store marketing programs
Develops and manages in-center direct marketing, which includes managing database accuracy and efficiency
Manages the inventory purchasing process
Ensures store maintenance including cleanliness, safety, and organization
Resolves customer satisfaction issues
Monitors center opening and closing procedures (if not actually opening or closing the center, reviews what an employee has done)
Completes reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking, etc.)
Monitors overall center finances (P&L accountability, WIP Summary, etc.) and Key Performance Indicators
Performs other duties as assigned
Visit clients on a regular basis to increase sales
QUALIFICATIONS
High school diploma or GED required; advanced education degree preferred
Understanding of and experience in the signage industry preferred
Supervisory/management experience
P&L experience
Strong computer and internet skills, including Microsoft Office suite
Must be able to deal with a variety of emotions when making business decisions, which requires emotional maturity and stability
Must be able to handle several projects concurrently using the full range of resources available
Must be able to resolve problems, handle conflict, and resolve complex communication issues in a calm manner
Must be able to communicate and provide verbal feedback in a professional manner
General Manager
Restaurant general manager job in Spring, TX
About Roberts Resorts & Communities
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary
The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.
Performance Objectives
Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts.
Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
Provide essential data to support capital expenditure and expansion budget planning for the management team
Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
Performs other related duties as assigned
Requirements
Key Competencies
Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives.
Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates.
Strategic Planning: Skilled in developing and implementing long-term plans and strategies to drive the success of the resort.
Problem-Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations.
Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals.
Team Building: Capable of building and nurturing high-performing teams through effective recruitment, training, and development initiatives.
Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results.
Decision Making: Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes.
Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents.
Education & Experience
Bachelor's degree in hospitality management, Business Administration, or related field preferred.
Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams.
Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty.
Demonstrated leadership abilities, including team building, coaching, and performance management.
Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous.
Physical Requirements
Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
Manual dexterity for handling paperwork and using office equipment
Clear vision and hearing for reviewing documents and communicating effectively
Capability to lift up and carry up to 30 pounds
Benefits and Perks
We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:
Medical, Dental, and Vision coverage for you and your dependents
Employer-paid life insurance for peace of mind
A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
80 hours of PTO plus 11 paid holidays to recharge and refresh
401(k) with a 3% company match to invest in your future
The chance to be part of an inclusive, supportive community where your contributions matter
Complimentary stay at one of our resorts - enjoy the lifestyle you help create!
Commitment to Diversity
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
General Manager - Houston Tanger - Out
Restaurant general manager job in Texas City, TX
About Gap Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
What You'll Do
* Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
* Drive profitable sales through forecasting and scheduling
* Manages store budget for daily operations in support of the P&L
* Builds highly productive teams through sourcing, selecting and developing people
* Accountable for team performance through coaching and feedback.
* Teaches and trains to build capabilities.
* Leads the implementation and execution of all Standard Operating Procedures and initiatives
* Creates an inclusive environment
* Implements action plans to maximize efficiencies and productivity
* Performs Service Leader duties
* Represents the brand and understands the competitors
* Promotes community involvement
* Leverages OMNI to deliver a frictionless customer experience
* Ensures all compliance standards are met
Who You Are
* 3-5 years of retail experience leading others
* College degree or equivalent experience preferred
* Demonstrated ability to deliver results
* Ability to effectively communicate with customers and employees
* College degree preferred
* Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
* Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
* Ability to travel as required
* Business Acumen skills
* Established time management skills
* Strong planning and prioritization skills
Benefits at Gap
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Assistant Restaurant Manager
Restaurant general manager job in Conroe, TX
An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
* Able to perform all responsibilities of restaurant team members
* Lead team meetings, along with Restaurant Manager
* Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
* Ensure Brand standards, recipes and systems are executed
* Create and maintain a guest focused culture in the restaurant
* Review guest feedback results and implement action plans to drive improvement
* Communicates restaurant priorities, goals and results to restaurant team members
* Execute along with RM, new product rollouts including training, marketing and sampling where applicable
* Execution of Point of Purchase instore set up per Brand standards
* Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
* Control costs to help maximize profitability
* Completion of inventory on a periodic basis as determined by Franchisee
* Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
* Support RM in assigning staff and deployment
* Support to RM in completion of supplier and other vendor orders
* Conduct self-assessments and corresponding action plans
* Ensure restaurant budget is met as determined by Franchisee
* Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
* Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities Include:
* Recruit, hire, onboard and develop restaurant team members
* Assist team and shift lead performance appraisal process
* Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
* Basic computer skills
* Fluent in spoken and written English
* Basic math and financial management
* Previous leadership experience in retail, restaurant or hospitality
Key Competencies
* Good analytical skills and business acumen
* Works well with other in a fun fast paced team environment
* Ontime, demonstrates honesty and positive attitude
* Willingness to learn and embrace change
* Ability to train and develop a team
* Guest focused
* Time Management
* Problem solving
* Motivating others
Physical Demands/Working Conditions:
* Standing on feet
* Repetitive motion including bending, stooping and reaching
* Lifting packages (if applicable)
* Wearing a headset (if applicable)
* Working in a small space
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Assistant Restaurant Manager
Restaurant Manager
Restaurant general manager job in Houston, TX
Twin Peaks Eats - Drinks - Scenic Views Start a bold New Career Adventure with Twin Peaks Now Hiring General Managers and Restaurant Managers, Twin Peaks is bold, fun, rugged, innovative, and built to last. Why wouldn't you want a career here? Get your game on and apply today. Twin Peaks is a special place, and we know it. Every day, thousands crave its comforts, the rarefied air heaves with a sense of adventure, and the scenery is stunning. We believe the key to our success is take aim at being the best, and that's why we're constantly hunting for the best!
Are you a skilled and experienced manager who can draw the best out of your performers? We're always prowling for top-notch managers to help direct each retreat as we spread into new markets and augment our presence in existing ones.
Ideal candidate has high-volume restaurant experience, demonstrates a desire to continue growing both professionally and personally, and is eager to learn new skills and competencies on a daily basis. This is an opportunity for the right candidate to experience rapid professional growth with a highly innovative concept.
Desired Skills & Experience:
* Prior management experience in full-service restaurant concept(s)
* Ability to execute high standards in food and beverage quality
* Exceptional people skills
* Passionate work ethic
* We offer competitive salaries and great benefits!
Job Type: Full-time
Benefits:
* Dental insurance
* Employee discount
* Paid time off
* Paid training
* Vision insurance
Shift availability:
* Night Shift (Preferred)
* Day Shift (Preferred)
Work Location: In person
Position Overview:
We are looking for a leader with at least 2 years management experience in high-volume, full-service restaurants.
Our Assistant Manger must be able to effectively work with all staff to ensure each of our guests is welcomed and entertained by attractive Twin Peaks Girls and served tasty, scratch-made food and 29-degree beer.
Our Assistant Manager must be able to motivate all staff and maintain a fun, playful atmosphere as well as have a good handle on profit and loss and inventory control.
We offer competitive salary, bonuses, extensive training, paid time off, medical/dental benefits and more!
Essential Duties:
The duties and responsibilities of a Twin Peaks Assistant Manager include, but are not limited to:
Daily Operations
* Manage shifts which includes decision making, scheduling, planning while upholding standards, product quality and cleanliness.
* Ensure a safe working and guest environment to reduce the risk of injury and accidents.
* Provide daily direction to employees regarding operational and procedural issues.
Hospitality
* Ensure positive guest experience in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
* Investigate and resolve complaints concerning food quality and service.
Leadership
* Effectively teach, motivate, coach, and discipline Twin Peaks Girls and kitchen crew.
* Maintain a fun, playful atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance.
Training
* Train and develop hourly employees, providing and documenting regular coaching and evaluation.
* Ensure Steps of Service are followed at all times and motivate front of house staff to entertain and provide PEAKS service to every table.
* Hold kitchen staff accountable for the "10 Absolutes of a Twin Peaks Cook" and sanitation standards.
Recruiting
* Proactively recruit Twin Peaks Girls who meet or exceed Twin Peaks Image and Costume Standards to maintain the Brand Promise.
Employee Management
At the direction of the General Manager:
* hire, supervise, counsel, and train hourly employees. Ensure that all such events are properly documented.
* maintain organized and updated training schedules, programs and materials for new employees.
* create daily shift schedules for hourly employees on a weekly basis in accordance with company policy.
Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with company policy, as well as state and federal guidelines.
Complete accident/incident reports promptly in the event that a guest or employee is injured or involved in an incident.
Financials
* Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
* Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
* Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
Standards
* Dress and act professionally each day to set a good example for all employees.
* Be willing and able at any time to correct Twin Peaks standards that are not being met.
* Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply and labor costs.
* Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
* Responsible for ensuring consistent, high-quality food preparation and service.
* Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
* Ensure that alcohol is always served responsibly and in accordance with the law.
* Be faithfully dedicated to making Twin Peaks the best restaurant of its class in the country.
Supervision Received:
This position will report to the General Manager and Director of Operations.
Supervision Exercised:
All restaurant staff.
Minimum Qualifications & Skills:
* Must have substantial experience managing high-volume restaurants and/or bars.
* Proficient in the following aspects of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
* Ability to apply common-sense understanding to carry out multi-step instructions.
* Ability to deal with quickly changing situations with many variables.
* Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits.
* Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.
* Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.
* High school diploma required.
* Knowledge of office software - MSWord, Excel
* ServSafe certification required.
Work Environment:
While performing the duties of this role, the Twin Peaks Assistance Manager is:
* regularly exposed to fumes or airborne particles from the kitchen.
* occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler.
* is sometimes exposed to toxic or caustic chemicals when cleaning.
The noise level at Twin Peaks is usually loud.
Many Twin Peaks restaurants have smoking sections for their guests, and Twin Peaks Assistant Managers may be exposed to cigarette or cigar smoke in this area.
Physical Demands:
While performing the duties of this role, the Twin Peaks Assistant Manager is:
* regularly required to stand for up to 10hours; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear.
* frequently required to reach with hands and arms.
* occasionally required to sit; lift and/or move up to 40 pounds.
Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
General Manager (Multifamily)
Restaurant general manager job in Houston, TX
The General Manager has complete charge of the day-to-day operations of first-class, High Rise Luxury Rental Residences and Mixed-Use facilities shared with Hospitality, Retail, Office, and other shared Common Areas. The Role is Responsible for the Operation, Maintenance, Management, Lease Expiration Management, Capital Projects, Financial Reporting, and additional Operational Roles of the Asset. The General Manager collaborates with Residents and Prospects to understand their needs, and ensure the property is effectively managed, relative to the Operations and Marketing Strategies during Lease-up and Stabilization of the Asset. The General Manager will establish rapport, manage relationships and responsibilities with contractors, vendors, and employees. Must have the ability to work a flexible schedule to meet the needs of the Residents, Guest, Contractors, Vendors, and Employees is required. Must be available 24-hours a day, 7-days a week, to supervise Operational issues and emergencies when they arise.
Your Responsibilities:
* Administrative
* Negotiates contracts with third parties, for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas. Supervises the administration and monitors the performance of all work to be performed by staff and third-party contractors, and services rendered by such contracts.
* Communicates with building ownership on a weekly basis regarding issues involving the community; resident concerns; building /operations; employees concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non-residents; new residents; leases and move in's pending.
* Prepares in Conjunction with Facilities Manager a preventative maintenance schedule and updates when completed.
* Ensures compliance with all applicable laws, rules and in conjunction with Federal Fair Housing Regulations, The State of Texas, and the City of Dallas.
* Manages any unpaid rents and maintenance owed by residents and submits a written delinquency report to the tenant.
* Maintains on-site, necessary Certificates of Insurance provided by Residents for Personal Property and General Liability.
* Oversees and ensures the accuracy of individual TAA Lease files for each unit.
* Maintains files for all correspondence, bids, repair orders and maintenance records.
* Provide Daily Updates to General Contractor regarding warranty and project related coordination on new build.
Personnel
* In partnership with Human Resources team, establishes and maintains an initiative-taking human resource function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations.
* In partnership with the Human Resources team, recruits, interviews, hires and discharges all personnel.
* On an on-going basis, assesses and reviews the job performance of all subordinates.
* Ensures that proper employee coaching and counseling and disciplinary procedures are utilized.
* Oversees proper training and development of all subordinates.
* Approves personnel schedules, monitors attendance, approves timecards and approves vacation requests.
* Directs and coordinates the activity of all assigned personnel and responsibilities.
* Ensures the maintenance of accurate payroll records and that payroll approvals are confirmed in a timely manner.
* Conducts a yearly formal performance review on all direct reports. Reviews and approves formal performance reviews of all subordinates.
* Conducts regular departmental meetings to ensure continual progression of staff and to highlight areas of desired improvement.
* Creates an environment that provides employees with the tools, training, and resources they need to deliver exceptional customer service while exhibiting a sense of teamwork.
Budget
* Prepares an Annual Budget and Monthly Variance Reporting, Quarterly Budget Re-Forecasting, Capital Improvement Plan when required.
* Approves all Property Related expenditures and seek approval if exceeds Budgeted Expenses.
* Ensure Property monthly expenditures are within annual forecasted budgetary guidelines.
* Reports variances of actual as compared to budget line items in a monthly Financial Variance Report.
* Assists with audits, when called upon by auditors, or investors syndications.
* Distributes audited Monthly and Annual Financial Reports.
* Forecast Ancillary Revenue in monthly Financial Package.
* Prepares correspondence and reports regarding finances as required by Ownership.
* Basic understanding of G.A.A.P (Generally Accepted Accounting Principles).
Safety
* Ensures good safety practices of employees, residents, visitors, contractors, and vendors throughout the Building and Common Areas.
* Understands and ensures compliance with all general safety rules and regulations (O.H.S.A.).
Building Access Control
* Ensures that the Building Access Control procedures are always in effect.
* Makes sure that all points of entry into the building are properly staffed and secured.
* Trains the staff to ensure they are aware of and practice Access Control procedures.
* Ensures that all key control procedures are being followed.
General
* Maintains a clean, neat, and professional appearance.
* Maintains a neat, organized, clean and safe work environment including any office or storage areas assigned to management.
* Understands the Building Safety Procedures and their role in maintaining a safe environment.
* Understands the Building Safety Procedures and their role in an emergency.
* Ensures that the rules and regulations as outlined in the Employee Manual are effectively enforced and followed by all personnel.
* Have an understanding of Real Estate Market Conditions of the Sub-Market related to trends with Rental Rates, Marketing, and Real Estate Broker Interactions.
Operating Skills Knowledge - Abilities:
Education/Training: A four-year bachelor's degree (Preferably Real Estate Finance, Accounting, Marketing) from an accredited university and equivalent experience in a Luxury Multi-family Building, Mixed-Use Project including Multi-family, Hotel, Condominium, and Retail building operational management.
Experience/Knowledge/Abilities: A minimum of five (5) years of Property Management Experience in Luxury High-Rise required. Management experience includes Multi-Family Luxury Lease-Up, Master Association Coordination and Allocation Billing, Budgeting and Expense controls; Personnel Supervision and Development; Building Management and Interpretation of Maintenance Request. Strong working knowledge of Customer Service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Strong interpersonal, time management, and customer service skills required.
Computer Literacy: Proficiency and working knowledge of Yardi, TAA Blue Moon, Building Link, SALTO Access Control, Key Track, and Microsoft Office Suite Applications. Effective communication (written and verbal) skills required.
Driving Requirements: Driving as required. Valid Texas drivers and automobile liability insurance license required.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $130,000 - $140,0000 / year
Disclaimer : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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General Manager, South Texas
Restaurant general manager job in Houston, TX
Job Description
General Manager, South Texas
Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail, and an industrial partner with us to fulfill customer needs, professional drivers, and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000's Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.
For more information about how Dropoff is shaping the future of same-day delivery, visit ************************
About the Opportunity
Searching for your next challenge? Dropoff is looking for a General Manager, South Texas. Candidates must be based in South Texas (Austin/Houston/San Antonio).
The person in this role's primary focus is to ensure excellence and consistency in local market operations. This includes continuous recruitment for independent contractor drivers in assigned markets. General Managers assume responsibility for all local market KPIs, including on time delivery, local market expenses as a percentage of revenue, and customer satisfaction. These individuals also partner with sales and business development associates to grow the business with new client prospects. General Managers are the subject matter experts for all regional market operational activities, with a deep understanding of local market geographies. The ideal candidate will have a minimum of 5 years experience in managing local or regional operations teams. Experience with last mile logistics and startup environments a plus. This position reports to the Regional Manager.
Responsibilities
Ensure proper supply of driver capacity to meet customer delivery demand for assigned markets
Ongoing development programs for drivers to ensure consistent success in meeting delivery KPIs.
Optimize the driver fleet to meet daily operational needs and future company growth targets.
Monitor daily order flow and driver performance to improve market operational efficiency
Manage all delivery costs (drivers, equipment, vehicles, etc.) to achieve both service performance SLAs and margin goals. Make proactive recommendations to senior leadership to improve both of these key metrics.
Recruit, hire, train and develop City Managers (CMs) to assist with local market operations and driver support. Work with CMs to establish best practices and update materials on a regular basis.
Determine market needs for delivery vans and other equipment. Prepare business case and/or provide necessary documentation to request approval for expenses.
Give and receive feedback from Client Success and Dispatch leadership regarding market operational performance.
Partner with sales team members to assist with new client acquisition, including in-person meetings with key decision makers on an as needed basis.
Partner with client success management to optimize performance of existing accounts. Identify and address key improvement areas to assure ongoing client satisfaction and advocacy.
Assume responsibility with client success for customer ratings and net promoter scores.
Skills
Proven ability to work independently and make good decisions with minimal direction
Clear and precise communication skills - both written and verbal
Strong leadership skills, with an ability to both serve and direct team activities
Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations
Analytical skills - analyze complex financial data, draw accurate conclusions, make data-based business recommendations
Strong problem solving skills, working in a dynamic environment with an ability to react quickly to marketplace changes.
* Note: While this is a remote role, some travel is required. Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required *
Dropoff Benefits
Stock options (every employee is an owner in the company)
Great Healthcare Plan for you and your dependents (we help you out with the cost!)
Flexible vacation policy (work/life balance is important to us!)
Culture (We are an inclusive team who celebrates our unique talents)
Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)
Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
General Manager
Restaurant general manager job in Houston, TX
Are you a highly motivated individual with strong leadership and team-building skills? Do you have management experience in a dynamic retail environment? Are you looking for a career with an established and fast-growing company? If so, we're looking for talented and professional leaders who are focused on promoting teamwork, task completion, and customer satisfaction. If you are looking for a rewarding career, not just another job, then come lead our team as General Manager!
As the General Manager, you will perform a wide range of duties related to staffing and personnel, sales and marketing, inventory management, customer service and satisfaction, store accounting, and billing. You are ultimately responsible for the efficiency, profitability, and overall performance of the center and for hiring/terminating all employees. You will use your skills and experience to manage store operations, drive sales, and build an effective team.
RESPONSIBILITIES
Recruits, hires, trains, motivates, reviews, schedules, coaches, and terminates employees
Resolves personnel disputes and related problems privately and in a timely manner
Evaluates and maximizes quality customer service and customer satisfaction
Develops and implements store marketing programs
Develops and manages in-center direct marketing, which includes managing database accuracy and efficiency
Manages the inventory purchasing process
Ensures store maintenance including cleanliness, safety, and organization
Resolves customer satisfaction issues
Monitors center opening and closing procedures (if not actually opening or closing the center, reviews what an employee has done)
Completes reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking, etc.)
Monitors overall center finances (P&L accountability, WIP Summary, etc.) and Key Performance Indicators
Performs other duties as assigned
Visit clients on a regular basis to increase sales
QUALIFICATIONS
High school diploma or GED required; advanced education degree preferred
Understanding of and experience in the signage industry preferred
Supervisory/management experience
P&L experience
Strong computer and internet skills, including Microsoft Office suite
Must be able to deal with a variety of emotions when making business decisions, which requires emotional maturity and stability
Must be able to handle several projects concurrently using the full range of resources available
Must be able to resolve problems, handle conflict, and resolve complex communication issues in a calm manner
Must be able to communicate and provide verbal feedback in a professional manner
Auto-ApplyAssistant Restaurant Manager
Restaurant general manager job in Tomball, TX
An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
* Able to perform all responsibilities of restaurant team members
* Lead team meetings, along with Restaurant Manager
* Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
* Ensure Brand standards, recipes and systems are executed
* Create and maintain a guest focused culture in the restaurant
* Review guest feedback results and implement action plans to drive improvement
* Communicates restaurant priorities, goals and results to restaurant team members
* Execute along with RM, new product rollouts including training, marketing and sampling where applicable
* Execution of Point of Purchase instore set up per Brand standards
* Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
* Control costs to help maximize profitability
* Completion of inventory on a periodic basis as determined by Franchisee
* Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
* Support RM in assigning staff and deployment
* Support to RM in completion of supplier and other vendor orders
* Conduct self-assessments and corresponding action plans
* Ensure restaurant budget is met as determined by Franchisee
* Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
* Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities Include:
* Recruit, hire, onboard and develop restaurant team members
* Assist team and shift lead performance appraisal process
* Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
* Basic computer skills
* Fluent in spoken and written English
* Basic math and financial management
* Previous leadership experience in retail, restaurant or hospitality
Key Competencies
* Good analytical skills and business acumen
* Works well with other in a fun fast paced team environment
* Ontime, demonstrates honesty and positive attitude
* Willingness to learn and embrace change
* Ability to train and develop a team
* Guest focused
* Time Management
* Problem solving
* Motivating others
Physical Demands/Working Conditions:
* Standing on feet
* Repetitive motion including bending, stooping and reaching
* Lifting packages (if applicable)
* Wearing a headset (if applicable)
* Working in a small space
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Assistant Restaurant Manager
General Manager, South Texas
Restaurant general manager job in Houston, TX
Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail, and an industrial partner with us to fulfill customer needs, professional drivers, and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000's Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.
For more information about how Dropoff is shaping the future of same-day delivery, visit ************************
About the Opportunity
Searching for your next challenge? Dropoff is looking for a General Manager, South Texas. Candidates must be based in South Texas (Austin/Houston/San Antonio).
The person in this role's primary focus is to ensure excellence and consistency in local market operations. This includes continuous recruitment for independent contractor drivers in assigned markets. General Managers assume responsibility for all local market KPIs, including on time delivery, local market expenses as a percentage of revenue, and customer satisfaction. These individuals also partner with sales and business development associates to grow the business with new client prospects. General Managers are the subject matter experts for all regional market operational activities, with a deep understanding of local market geographies. The ideal candidate will have a minimum of 5 years experience in managing local or regional operations teams. Experience with last mile logistics and startup environments a plus. This position reports to the Regional Manager.
Responsibilities
* Ensure proper supply of driver capacity to meet customer delivery demand for assigned markets
* Ongoing development programs for drivers to ensure consistent success in meeting delivery KPIs.
* Optimize the driver fleet to meet daily operational needs and future company growth targets.
* Monitor daily order flow and driver performance to improve market operational efficiency
* Manage all delivery costs (drivers, equipment, vehicles, etc.) to achieve both service performance SLAs and margin goals. Make proactive recommendations to senior leadership to improve both of these key metrics.
* Recruit, hire, train and develop City Managers (CMs) to assist with local market operations and driver support. Work with CMs to establish best practices and update materials on a regular basis.
* Determine market needs for delivery vans and other equipment. Prepare business case and/or provide necessary documentation to request approval for expenses.
* Give and receive feedback from Client Success and Dispatch leadership regarding market operational performance.
* Partner with sales team members to assist with new client acquisition, including in-person meetings with key decision makers on an as needed basis.
* Partner with client success management to optimize performance of existing accounts. Identify and address key improvement areas to assure ongoing client satisfaction and advocacy.
* Assume responsibility with client success for customer ratings and net promoter scores.
Skills
* Proven ability to work independently and make good decisions with minimal direction
* Clear and precise communication skills - both written and verbal
* Strong leadership skills, with an ability to both serve and direct team activities
* Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations
* Analytical skills - analyze complex financial data, draw accurate conclusions, make data-based business recommendations
* Strong problem solving skills, working in a dynamic environment with an ability to react quickly to marketplace changes.
* Note: While this is a remote role, some travel is required. Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required *
Dropoff Benefits
* Stock options (every employee is an owner in the company)
* Great Healthcare Plan for you and your dependents (we help you out with the cost!)
* Flexible vacation policy (work/life balance is important to us!)
* Culture (We are an inclusive team who celebrates our unique talents)
* Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)
Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.