Restaurant General Manager
Restaurant general manager job in Ledyard, CT
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team.
You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile.
We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun.
You set high standards for yourself and for the team.
You're up for a challenge. You love the excitement of the restaurant business and know every day is different.
And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and
a true desire to learn and grow.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
Plant Manager
Restaurant general manager job in Danielson, CT
Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Ultra-low Carbon Concrete & Carbon Reduction Solutions | CarbonBuilt!
About CarbonBuilt
CarbonBuilt is building deeply decarbonized concrete manufacturing of the future. Through our proprietary low-carbon concrete technology, focus on data analytics and robotics, and active acquisition of concrete masonry plants, we are scaling solutions that dramatically reduce embodied carbon while also reducing costs. Rooted in science, CarbonBuilt was established after years of Department of Energy-backed research at UCLA's Institute for Carbon Management. CarbonBuilt showcased its technology during the five-year long COSIA NRG Carbon XPRIZE competition, in which it was awarded the Grand Prize in 2021. CarbonBuilt has raised capital from leading Investors and Venture Capital firms.
Our Vision - a world in which global economic prosperity is no longer a threat to the climate.
Our Mission - to enable concrete manufacturing to drive large-scale emissions reductions through the cost-effective use of industrial byproducts and CO₂.
CarbonBuilt's Reversa Binder, a patented, low-carbon alternative to cement, creates concrete with a 70-100% lower carbon footprint, reducing costs by 10-30% while meeting performance standards. Our product has been commercially available since 2023 and can be rapidly adopted by the nearly 800 concrete plants in the U.S. alone.
The Role - WE WILL RELOCATE SOMEONE FOR THIS ROLE
The Plant Manager/Manufacturing Manager will serve as the deputy to the General Manager, playing a critical role in ensuring operational excellence. This individual will lead production scheduling, supply chain management, and freight operations, while supporting the General Manager in driving efficiency, cost-effectiveness, and seamless execution across all functions. The Plant Manager/Manufacturing Manager will be a hands-on leader who thrives in a fast-paced environment and can balance strategic oversight with operational execution.
Key Responsibilities
Act as a deputy to the General Manager, supporting overall site leadership and stepping in as needed.
Lead and manage production scheduling, ensuring alignment with customer demand, capacity, and resource availability.
Oversee supply chain operations, including vendor relationships, materials management, and inventory optimization.
Manage freight and logistics, ensuring cost-effective and reliable movement of goods across the network.
Collaborate with cross-functional teams (finance, sales, engineering, etc.) to align operational planning with business objectives.
Drive process improvements and best practices across operations, focusing on efficiency, accuracy, and cost reduction.
Monitor key operational KPIs and implement corrective actions where needed.
Provide strong people leadership, fostering a culture of accountability, teamwork, and continuous improvement.
Qualifications
Bachelor's degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).
10+ years of progressive experience in manufacturing operations, with significant leadership responsibility.
Demonstrated success in production scheduling, supply chain management, and freight/logistics.
Strong leadership skills with experience managing cross-functional teams and large-scale operations.
Excellent problem-solving, analytical, and communication skills.
Ability to thrive in a dynamic, fast-moving environment while maintaining focus on strategic goals.
Equal Opportunity Employer
CarbonBuilt is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Food and Beverage Manager
Restaurant general manager job in Boston, MA
WHO ARE WE LOOKING FOR?
The ideal candidate is a driven self-starter with an entrepreneurial spirit who is passionate about anything food & beverage, hospitality, people, talent development, teambuilding and people culture champion. They enjoy being part of a start-up environment and are committed to be a team player. They should have a demonstrated ability to think analytically about the business, have keen financial acumen, excellent people leadership skills, question proposed processes and initiatives, an abundance of creativity, desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards.
Primary Responsibilities
Responsible for providing direction and leadership in full-service restaurants. The Food and Beverage Manager is responsible for leading restaurant teams to achieve operational and financial goals. They will manage performance and maintain the facilities in accordance with The ‘Quin House service standards to ensure high member satisfaction and an exceptional dining experience.
Compensation: $75,000 - $80,000 + Potential Bonus
ABOUT THIS ROLE
Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
Manage and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage and rooms quality, cleanliness and sanitation
Implement overall food & beverage the strategy that aligns with organizational policies and goals
Develop and recommend the annual budget, marketing plans and objectives and manages within those approved plans
Monitor and analyze cost center financial performance and contribution to club's profitability
Implement and maintain F&B marketing and other marketing activities and club programming initiatives
Hire, train, empower, coach and counsel, performance and salary reviews
Manage payroll, reports, forecasts, inventory and budget for the restaurant
Implement procedures to increase member and employee satisfaction
Understand all policies, procedures, standards, specifications, guidelines and training programs for The ‘Quin House
Assume 100% responsibility for the quality of services provided
Perform purchasing and inventory responsibilities on a daily/weekly basis
Fill in where needed to ensure guest service standards and efficient operations
Continually strive to develop the staff in all areas of managerial and professional development
Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members
Assist in creating a dynamic menu for all outlets that evolves and changes on a regular basis
Investigate and resolve member complaints regarding food quality and service
Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.
WHO WE ARE LOOKING FOR
At least 3-5 years of progressive experience in a hotel or restaurant experience.
Startup/opening of hotels and restaurants experience preferred
Service oriented style with professional presentations skills
Experience managing and developing teams
Results-driven leader who is fearless about execution, is creative, can champion a vision and roadmap, and is not afraid to dig into the details
A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team's work
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Demonstrated ability for process excellence and project management
Experience implementing new F&B concepts preferred
Good financial acumen
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Comfortable with WORD, PowerPoint and Excel
High School Diploma or equivalent
The 'Quin House is an equal opportunity employer committed to the full inclusion of all qualified individuals.
General Manager, Events
Restaurant general manager job in Pawtucket, RI
The Guild Brewing Company, Rhode Island's largest craft brewery, is currently looking for a passionate and experienced General Manager, Events to oversee the Guild's event portfolio. This individual will be responsible for overseeing a team of event specialists and support staff to ensure high level execution of all private events and festivals for the Pawtucket beer hall, The Barn (our dedicated Pawtucket event space) and The Nook at The Guild Warren. There might be additional responsibilities as The Guild Brewing Company continues to grow and is adding location in Providence (The Guild PVD) and Plainville, MA (The Guild Garden at Plainville Square) in the spring of 2026.
Essential Duties and Responsibilities include the following:
· Overall management oversight of private events ranging to weddings, corporate events and private gatherings
· Handle all Guild Pawtucket Barn booking and client communication
· Assist in pre-event logistics and execution of events
· Manage event/bartending staff during events
· Execute “guest first” experience handling a wide range events
· Assist in the development of event marketing strategy and overall promotional calendar
· Demonstrated ability to be successful in a collaborated team environment
· Ability to manage others in a dynamic work environment
Requirements:
· 5+ years related experience in the event or promotional industry
· Client and guest focused mentality
· Excellent problem solving/troubleshooting ability
· Must be available to support 10-hour shift, nights, weekends and holiday schedules as required.
The General Manager, Events' position is full time salaried position with competitive base pay plus a bonus structure. Comprehensive benefits including health, vacation, holiday time and retirement plan with company match.
To be considered for this position, send resume and cover letter to *******************.
Isle Brewers Guild, LLC. is an Equal Opportunity Employer committed to workforce diversity. M/F/D/V are encouraged to apply.
Pre-employment background check required.
Sr. Manager Risk Management
Restaurant general manager job in Westborough, MA
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive Wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary:
This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable.
Responsibilities:
Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business
Manage the company's third-party certificate of insurance compliance program
Work with the Director to create standard insurance terms and conditions for vendor contracts and leases
Review and comment on the insurance terms and conditions of vendor contracts and leases
Work with Director on claims management and loss control strategies
Assist Director in preparing parts of the Risk Management Department budget
Provide summary reports to Director
Must be able to perform the essential functions of this position with or without reasonable accommodation
Working Relationships:
Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR)
Requirements
Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Licenses/Certifications: CPCU, ARM or CRM preferred
Soft Skills/Competencies:
Excellent oral and written communication skills
Strategic thinker
Ability to foster teamwork and build collaborative relationships
Strong interpersonal skills
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to work collaboratively with outside consultants and partners
Able to drive outside consultants and partners to meet deliverable deadlines
Travel: Limited travel required (5%)
Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval.
Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.
Wage
$126000-$168000
Additional Info
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.
Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
AWS Connect - Lead / Manager
Restaurant general manager job in Providence, RI
Role: Lead / Senior Manager - AWS Connect
Required Skills & Experience
12+ years of IT experience with at least 5+ years in AWS Connect and cloud contact center architectures.
Proven leadership in Cisco-to-AWS migration programs, IVR modernization, and chatbot/voicebot transformation.
Strong hands-on knowledge of:
Amazon Connect (Contact flows, routing profiles, queues, telephony)
Experience designing and integrating microservices / APIs (Java, Node.js preferred).
AWS Lambda, Lex, S3, CloudWatch, DynamoDB, IAM, API Gateway
Deep understanding of IVR systems, telephony, SIP, call flows, and BFSI customer service journeys.
Senior Manager Clinical Pharmacology
Restaurant general manager job in Waltham, MA
Sr. Manager, Clinical Pharmacology
6 month contract
Must be able to work on a W2
Hybrid in Waltham, MA 3x per week
We have an exciting opportunity for a highly motivated and experienced quantitative clinical pharmacologist to join the team supporting the CNS therapeutic area as a key member of the Clinical Pharmacology, DMPK, and BA department. This individual will represent the function as a Clinical Pharmacology Lead and provide subject matter expertise on cross-functional project teams. The position includes core scientific responsibility for selecting optimal doses and dosage regimens in patients, integrating knowledge of PK/PD, quantitative modeling and simulation, drug development, TK, and nonclinical PK (ADME and DMPK). This role offers the opportunity to support multiple programs through participation on internal project working teams and will serve as a liaison between chemistry, life sciences, regulatory, and clinical operations. Hands-on modeling experience is desirable.
Requirements
Contribute to clinical program design, trial protocols, analysis plans, study reports, and regulatory submissions.
Conduct and oversee pharmacokinetic (NCA) analysis, exposure-response analysis, simulation-based trial design and dose selection, and population clinical pharmacology modeling.
Present strategy and defend outcomes of model-based approaches to internal governance boards and regulatory agencies.
Write or review clinical pharmacology components of regulatory documents and responses; participate directly in regulatory interactions.
Promote model-informed drug discovery and development through external collaboration, journal publication, and conference presentation.
Function effectively in a highly matrixed team environment.
Serve as an active contributor on multi-disciplinary project teams, providing innovative and progressive input.
Act independently within a highly matrixed clinical development organization and provide sound clinical pharmacology input to project teams.
Qualifications
Ph.D. or PharmD in Pharmaceutical Sciences, Pharmacometrics, or related field with 3+ years or 4+ years of pharmaceutical industry experience.
Demonstrated experience serving as a clinical pharmacology lead on development programs.
Strong understanding of pharmacokinetic theory, compartmental modeling and simulation, and statistical approaches utilizing current computational tools.
Working knowledge of cross-functional interfaces relevant to drug development and detailed understanding of non-clinical and clinical DMPK processes.
Programming experience in Phoenix required; additional experience in Monolix, R, WinNonlin, SAS, or Splus is desirable.
Current knowledge of FDA regulatory guidance related to nonclinical and clinical pharmacology; direct interaction with FDA including IND, NDA, and other submissions required.
Experience in non-compartmental and model-based PK and PK/PD analyses and incorporating data into manuscripts, study reports, and regulatory submission documents (INDs, NDAs, CTDs).
Excellent interpersonal, leadership, communication, and time-management skills; demonstrated experience managing internal and external personnel (including outsourced projects).
Clinical pharmacology experience with small molecules desired.
Experience with pharmacokinetic/pharmacodynamic modeling, bioanalytical analysis, and nonclinical ADME desired.
Knowledge and experience in CNS therapeutics desired.
Hands-on modeling experience desirable.
Restaurant Manager - Fenway Park
Restaurant general manager job in Boston, MA
Aramark Sports & Entertainment is looking to hire a new Restaurant Manager for Fenway Park, home of the Boston Red Sox to support our food and beverage operations.
As a Restaurant Manager, you will plan, manage, and lead contracted food service operations to meet operating and financial goals, client objectives, and guest needs. The manager will report to senior leadership with a team of direct reports.
COMPENSATION: The salary range for this position is $65,000 to $75,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ?
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation .
?
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
Full P&L responsibility for restaurant.
Manage the client relationship at the location, while providing hands on execution and leadership of operations.
Leadership of a team of chefs and workforce throughout the restaurant.
Partner with the senior leadership to plan and execute business development strategy for growth.
Recruitment and development of new and existing restaurant staff.
Be present in the dining room, engaging with guests, and ensuring proper food and drink timing
Purchasing decisions and control inventories.
Quickly and adequately recover guest experiences that fail to meet guest expectations.
Participate in a relevant and effective approach to marketing and social media.
Prepare monthly accounting documents and use accounting software.
Responsible for menu creation and design
Manage Schedules for all FOH Staff
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Minimum of 5+ years food service management experience is required.
? Direct P&L responsibility within a comparably scoped environment
? Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment.
? Knowledge of Advanced Cocktail Preparation, including strict oversight on quality and consistency.
? The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role.
? A passion for food & beverage with an ability to identify and develop successful concepts. Ability to communicate effectively with clients and senior management.
? Ability to respond effectively to changing demands. P&L accountability and/or contract-managed service experience is desirable.
? Ability to use Microsoft Suite, including Excel, Word, Outlook, and Teams.
? Candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Selling and Service Manager
Restaurant general manager job in Boston, MA
The Service and Selling Manager will act as a brand ambassador and provide inspirational and motivational leadership to inspire confidence in the team and our customers.
They are accountable for building and maintaining a loyal customer base, delivering the highest level of customer experience, exceeding their commercial objectives, and adhering to all operational policies and procedures.
The Service and Selling Manager will work in close partnership with the store management team, leading the in-store experience and clienteling strategy, as well as taking responsibility as a key holder.
Key Service and Selling Manager Duties
Customer Experience:
Implement and oversee the clienteling strategy aimed at building and maintaining strong, personal relationships with customers.
Utilise customer data and preferences to provide a tailored shopping experience and drive customer loyalty.
Ensure the brand service ceremony is fully implemented in all customer interactions.
Support the execution and implementation of retail events, activities and appointments.
Collate customer feedback data to share with the wider team, celebrating success and identifying areas for improvement.
Take ownership of customer feedback with responsibility for overseeing the process from start to end, escalating to senior managers or the wider team when necessary.
People and Leadership:
Lead by example and be a role model for the team and an ambassador for the brand.
Ensure team members are trained in the service ceremony, Varley standards and processes.
Oversee tasks delegated to team members and provide store management with feedback on progress.
Support the delivery of morning meetings and communicating all necessary information to the retail team.
Supervise the teams and ensure they adhere to all operating policies and procedures. Share feedback with management if there is noncompliance or risk.
Gather feedback, as requested, from the retail team and share it with managers and head office teams.
Provide ongoing coaching and performance feedback to Senior Style Advisors and Style Advisors to ensure goals are met and service standards are maintained.
Commercial and Operations:
Share key holder responsibility for opening and closing the store and managing the team and shop floor when on shift.
Drive sales and KPIs through growing and maintaining a loyal base of regular customers.
Provide feedback on new opportunities to improve sales and operations in the store.
Keep up to date with product knowledge and fashion trends and share with the retail team.
Analyse data to identify opportunities for growth and improvement in clienteling and customer experience.
Maintain shop floor and back of house standards and guidelines in line with company policy and procedures.
Key Knowledge and Experience:
Key holder experience prefered.
A proven record of successfully building customer relationships.
Experience using a variety of digital systems and tools, including clienteling software.
The Candidate:
A strong team player.
Customer centric and passionate about delivering exceptional levels of service.
A strong passion and love for all things fashion and is up to date with current market trends.
Agile in ways of working and can adapt to meet the needs of the business.
A minimum of 3 years' experience in a similar role.
Assistant General Manager
Restaurant general manager job in Boston, MA
Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.
What is "Live Más"?
Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Description - About the Job:
Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.
This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
The Day-to-Day: Build People Capability
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:
Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily
transactions of 500-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans
Minimum Requirements - Is This You?
High School minimum, University Degree Preferred
1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
Strong analytical/decision-making skills
Basic personal computer literacy
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Provides leadership and coaching for each employee in their restaurant
Demonstrated track record of workplace achievement in the selection, coaching and
development of managerial employees
Proven ability to drive customer satisfaction, financial performance and employee
satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!
We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity and believe all people can make a difference
Store Manager
Restaurant general manager job in Providence, RI
Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Providence, Rhode Island. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing.
Location: Providence Place Mall (Rhode Island)
Salary: $75-85K
Overview
Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards.
Upholding and enforcing all policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote culture and Code of Conduct through our 4 Principles.
Qualifications
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
If you are interested in and qualified for this role, please forward your resume today!
Retail Store Manager
Restaurant general manager job in Providence, RI
POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.
Job Overview
We are in search of a Store Manager ready to contribute our continuous expansion across the United States. This person will be responsible for store KPIs and team management. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Area Manager.
What You Will Achieve
Manage a team of Supervisors, and Brand Associates setting expectations, goals, and develop talent;
Responsible for total store, 4 wall ownership, Brand standards , Operations, People, setting high store standards that reflects company brand image, values, and culture that is focused on providing positive customer and employee experience.
Execute Visual Merchandising and Marketing directives from business partners and install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures.
Support company on marketing events such as in store events, Pop-up events, conventions, new store openings.
Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed.
Must be able to work flexible hours including nights, weekends, holidays.
Up to 10% travel may be required to support, attend business operation meeting with international team in evening.
What You Will Need
Retail industry knowledge, skills, and abilities;
1+ years of Retail Store Manager experience with a high number of sku volume ,and executing retail Marketing and Visual Merchandising experience.
Experience in managing more than 10 or more retail employees in store.
Experienced working with international business partners, ability to speak or understand multiple languages is a plus.
Associates Degree or Bachelors Degree in Business Management related will be preferred.
Ability to adapt to a fast-paced environment and implement new standardization directives.
What We Offer
Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law
Antique Jewelry Store Manager
Restaurant general manager job in Boston, MA
Join the Market Square Jewelers Team in Boston!
Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry.
About Market Square Jewelers
With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston.
The Role
As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement.
Key Responsibilities
Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals
Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation
Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry
Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic
Collaborate with company leadership to execute marketing and community engagement initiatives
Monitor store performance and implement strategies to improve efficiency, productivity, and profitability
Qualifications
2+ years of retail management experience (jewelry industry experience strongly preferred)
Operationally minded, with excellent organizational and leadership skills
Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused
Passion for jewelry, design, and personal style
Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment
Why You'll Love Working With Us
Be part of an established, family-owned business with a rich history and a loyal customer base
Work in a newly designed showroom in one of Boston's most charming neighborhoods
Lots of support through our network of 7 stores, while staying in a growth mindset
Competitive compensation and growth opportunities within a respected jewelry company
Hotel General Manager
Restaurant general manager job in Bourne, MA
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
* Hold officers and crew accountable to American Cruise Lines' standards.
* Comply with American Cruise Lines' Operations Manual, service standards, and procedures.
* Responsible for assessing the management team and providing immediate corrective feedback.
* Anticipate the needs of guests and crew.
* Respond quickly to guest requests and ensure follow-up.
* Identify and resolve problems immediately and request home office support as needed.
* Ability to speak and present in front of all guests in person using a microphone.
* Management presence during meals services, cocktail hour, and onboard events.
* Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
* Ensure Chefs are following approved menus and recipes.
* Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
* Lead and direct ship officers in achieving weekly sales goals.
* Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
* Manage shipboard business transactions, accounting, timecards, and home office reporting.
* Responsible for managing all hotel and food inventories.
* Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
* Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
* Create positive crew experiences.
* Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
* Perform bartending duties as needed with other management personnel.
* Other duties as assigned.
Qualifications:
* 3+ years of hotel or food and beverage management experience.
* Bachelor's degree in business or hospitality management is preferred.
* Proficiency in Microsoft Office Suite applications.
* Willing to live and work aboard the ship.
* Optimism and a hardworking drive to succeed.
* Cruise industry experience not required.
* Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
* Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Commit to our American mission and share our American key values.
* Live our American core competences.
* Be the solution. It may not be my job, but it is my responsibility.
* Always do right. This will gratify some and astonish the rest.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
* Accommodations and meals are provided onboard.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary travel accommodations.
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Restaurant General Manager
Restaurant general manager job in Boston, MA
Wildlife Hospitality is a growing restaurant group whose operations include The Beehive in Boston, Beat Hall in Harvard Square and Cosmica, our new cutting edge Mexican restaurant and bar at the Revolution Hotel in Boston.
We are seeking an General Manager who is dynamic, energetic, and passionate about F and B essentials.
Our focus is on professionalism and providing a superior customer experience. The ideal candidate is positive, responsible, hands-on, DETAIL ORIENTED, and a team player that has strong communication skills and can handle multiple tasks in a friendly manner with grace and composure.
If you are the right person to take on the responsibility of building a strong team and leading them, we can definitely achieve something great! This is an opportunity not to be missed by the right candidate
devita.hancock.hospitality+candidate+************************
#CB
Package Details
Easy ApplyRestaurant General Manager Apprentice I Growing Fast Casual Brand
Restaurant general manager job in Boston, MA
Job Description
Ready to Lead with Purpose? Join a Fast-Casual Concept That's Redefining What Hospitality Means.
If you're the kind of leader who believes great food can do good, we want to meet you. This is your chance to join a people-first, ethically driven restaurant group that's as passionate about sustainability and community as it is about flavor and hospitality.
We're seeking a General Manager Apprentice who's ready to lead from the front-coaching, inspiring, and rolling up their sleeves to make every shift exceptional. You'll help drive a culture built on authenticity, accountability, and care-where guests feel valued and teams feel empowered.
What You'll Love About This Role
Competitive base salary + quarterly bonus potential ($60K-$65K)
Paid vacation, sick days, and holidays
Medical, dental, and vision insurance (employer contributions after 30 days)
Health Savings Account (HSA) + supplemental insurance (Accident, Hospital Indemnity)
401(k) with low fees and eligibility after just 1 month
Paid parental leave
Company laptop + mobile phone stipend
Generous meal discounts
Relaxed, authentic culture-no stiff uniforms here
Real career growth in a thriving, expanding brand
Pre-tax commuter benefits (where applicable)
Your Mission
Lead, train, and motivate a passionate restaurant team to deliver next-level hospitality
Be hands-on in daily operations-leading from the line, not from the office
Manage P&L performance, payroll, inventory, and cost controls with precision
Foster a fun, inclusive, high-performance culture built on respect and teamwork
Keep operations running smoothly and safely with an eye for detail and excellence
What You Bring
2+ years of restaurant management experience preferred
A strong command of restaurant financials (P&L, COGS, labor, and beyond)
Current food handler certification
Comfort working in an environment that handles shellfish
A genuine passion for people, purpose, and great food
If you believe leadership is about showing up, lifting others, and creating something worth sharing-you'll feel right at home here. Let's build something meaningful together.
--As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, Superior Talent Source has your consent to communicate via SMS text message moving forward--
Exciting Restaurant General Manager Opportunity - Fast Casual
Restaurant general manager job in Brockton, MA
Job Description
General Manager
Industry: Quick Service / Fast Casual Dining
Status: Immediate Interviews Available
About the Opportunity
Are you looking for a thrilling, fun, and fast-paced work environment with real growth potential? We're seeking a Restaurant General Manager with strong leadership skills and a proven background in high-volume quick service or casual dining. If you take pride in developing successful teams, delivering great guest experiences, and driving results - this is the opportunity for you.
Join a company that values teamwork, celebrates success, and empowers leaders to grow.
Job Summary
The Restaurant General Manager oversees all aspects of daily operations, ensuring the restaurant runs smoothly and profitably. This includes maintaining high standards for food quality, service, and cleanliness, while leading, coaching, and developing a high-performing team. The ideal candidate is hands-on, organized, and passionate about hospitality.
Key Responsibilities
Oversee all restaurant operations to ensure efficiency, quality, and guest satisfaction.
Recruit, train, and retain top-quality team members.
Drive sales and profitability while controlling costs and managing labor.
Ensure compliance with all company policies, procedures, and food safety standards.
Maintain a strong presence on the floor to lead by example and support team success.
Monitor P&L performance, set goals, and develop strategies to achieve business objectives.
Foster a positive, team-oriented culture that promotes respect, accountability, and growth.
Qualifications
Minimum 5 years of restaurant management experience in a high-volume quick service or casual dining concept.
Proven ability to develop, mentor, and motivate teams.
Strong financial acumen and ability to manage budgets, labor, and inventory.
Demonstrates integrity, professionalism, and a commitment to guest satisfaction.
Open availability - including nights, weekends, and holidays.
Benefits
Competitive base salary and bonus potential
Career advancement opportunities with a growing brand
401(k) retirement plan
Health and Dental Insurance programs
Paid holidays and vacation
Supportive, energetic work environment
How to Apply
If you're ready to take the next step in your restaurant management career, apply today with your resume and interview availability. Immediate interviews are available for qualified candidates.
Assistant General Manager
Restaurant general manager job in Wrentham, MA
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
* Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
* We have the best team in the world and believe in paying competitively and rewarding high performance.
* Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
* We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
* We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
* We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because:
You are a critical leadership partner - a "co-pilot" to the GM and someone the store staff can rely on for guidance and growth. You will partner with the GM to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.
A Day in the Life:
The typical day is… atypical. You might be overseeing the development of clientele relationships and driving business initiatives, setting clear goals and expectations and holding people accountable to high standards of excellence, or building a world class talent team who strives to create an exceptional retail experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
* Undergraduate Degree (business or fashion related discipline a plus)
* 3-5 years of Management Experience
* Proven Track Record of Success
Why You'll Want to Join Our Team:
The Retail Team is a dynamic group of professionals, connecting our brand to customers through people management, building a world class talent pool, and driving business initiatives and results. By tapping into our relationships with customers, we are able to build brand awareness, promote new product assortments, and generate positive coverage of our company, our collections, and our Foundation. We work hard and have fun while doing it!
How We Work Together
* Adaptable - We change before we have to
* Entrepreneurial - We own it
* Collaborative - There's no "I" in Tory
* Client & Brand Focused - We put ourselves in Tory's shoes
* Live the Values - We show up for each other
* Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 65,000.00 USD - 80,000.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
Auto-ApplyDistrict Service Manager - Northeast
Restaurant general manager job in Boston, MA
Marlborough, MA, United States Boston, MA, United States Portsmouth, NH, United States The District Service Manager is responsible for leading a team of 19 field service professionals across Maine, New Hampshire, Vermont, and Massachusetts. This role ensures the highest standards of service delivery for medical device products, driving customer satisfaction, regulatory compliance, and operational excellence throughout the district.
**Key Responsibilities:**
**Team Leadership & Development**
+ Manage, mentor, and develop a team of 19 field service engineers and technicians.
+ Set clear performance objectives, conduct regular reviews, and provide coaching and feedback.
+ Foster a positive, collaborative, and accountable team culture.
**Service Operations Management**
+ Oversee installation, preventive maintenance, troubleshooting, and repair of medical devices across hospitals, clinics, and healthcare facilities in ME, NH, VT, and MA.
+ Monitor service metrics (response time, first-time fix rate, customer satisfaction) and implement improvement plans as needed.
+ Ensure efficient resource allocation and scheduling to maximize coverage and minimize downtime.
**Customer Relationship Management**
+ Serve as primary contact for escalated customer issues and service inquiries.
+ Build and maintain strong relationships with key healthcare providers and stakeholders in the region.
+ Collaborate with sales and clinical teams to ensure seamless customer experience.
**Compliance & Safety**
+ Ensure all service activities comply with company policies, FDA regulations, and relevant standards (ISO, OSHA).
+ Promote and enforce a culture of safety and compliance within the team.
**Training & Development**
+ Identify skill gaps and coordinate technical, regulatory, and product training for team members.
+ Support certification and ongoing professional growth initiatives.
**Reporting & Analytics**
+ Track and analyze district service performance using CRM/service management tools.
+ Prepare and present regular reports to senior management on team performance, customer satisfaction, and operational challenges.
**Budget & Inventory Management**
+ Manage the district service budget and inventory of spare parts, tools, and equipment.
+ Ensure cost-effective operations while maintaining high-quality standards.
**Continuous Improvement**
+ Drive process improvements and support company-wide initiatives to enhance service delivery and customer experience.
**Qualifications**
+ Must be people oriented (coach, motivator, mentor, team builder).
+ Ability to work under minimal supervision in a fast-paced environment.
+ Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks.
+ Proven ability to supervise remote, field-based personnel.
+ Must be flexible, able to maintain composure, communicate professionally, and demonstrate excellent problem-solving skills when dealing with upset customers and assigned personnel.
+ Position requires frequent travel and ability to travel on short notice.
**Education**
+ Associates degree, or equivalent, in electronics or a related technical discipline. A degree in business administration or management desirable
**Experience**
+ A minimum of 5 years of experience in a service environment working with customers to resolve problems related to x-ray, digital imaging, or related medical diagnostic equipment.
+ 3-5 years of people management experience; managing a field service team highly preferred
**Specialized Knowledge**
+ Must be proficient with Windows software (Word, Excel)
+ Strong customer relations and communications skills, both verbal and written. Ability to manage service business and personnel.
The total compensation range for this role is $140,000 - $175,000. This is based on a base salary and commission plan combination. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, territory/ geography, education, business needs, market demand and performance versus quota.
**Agency And Third Party Recruiter Notice**
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
**Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.**
\#LI-JM1
\#LI-remote
General Manager (BOS)
Restaurant general manager job in Boston, MA
About CLEAR:
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
Perks of Being a Team Member at CLEAR!
Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.
Who We Are:
A Day in the Life at CLEAR
How CLEAR works
Our Values
About the Position:
As a General Manager, you will be fully responsible for leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation.
Key Responsibilities Include:
Spend 25% of time on the floor in a customer-facing environment at the airport, 30% of time on administrative responsibilities and 45% partnering with key airport stakeholders & business partners
Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics
Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
Manage labor to ensure highest utility, and oversight of payroll and scheduling
Ideal candidates will have:
At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
Prior experience managing both salaried and hourly employees is a must
You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
You are indefatigable in achieving your individual and team goals and want to grow and develop in your career.
Experience reviewing and reporting on KPIs on a regular basis.
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
Required to successfully complete a government background investigation
The base salary range for this role is $95,000 to $115,000 depending on levels of skills and experience.
The base salary range represents the low and high end of CLEAR's salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR's total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Auto-Apply