Restaurant/Banquet Manager - Limelight Hawaii
Restaurant manager job in Urban Honolulu, HI
Reports To: Director of Operations Location: Limelight Salary Range: $65,000 - $70,000 Employment Type: Full-Time
Limelight Hawaii is a world-class entertainment and dining venue in Honolulu, offering signature cocktails, à la carte dinner service, daily lunch, and full banquet experiences including breakfast, lunch, and dinner events. We are seeking a highly motivated and experienced Restaurant & Banquet Manager to oversee all aspects of front-of-house operations. This role will manage both the daily restaurant service and the execution of banquet and special events, ensuring excellence in hospitality, seamless operations, and memorable guest experiences.
Key Responsibilities
Restaurant Operations
Direct daily operations for cocktail, lunch, and dinner service.
Lead, schedule, and train hosts, bartenders, and wait staff to maintain consistent service standards.
Partner with the Executive Chef to ensure coordination between kitchen and front-of-house.
Oversee dining room appearance, ambiance, and readiness.
Monitor service flow and resolve guest concerns with professionalism.
Track and manage labor costs, guest counts, and revenue to achieve departmental goals.
Banquet & Event Management
Manage all aspects of banquet operations, including setup, service, and breakdown.
Review Banquet Event Orders (BEOs) with sales and events teams to ensure accuracy and readiness.
Coordinate with culinary, AV, and entertainment teams to deliver integrated and polished events.
Supervise banquet captains and staff, providing direction during large-scale events.
Uphold service standards for weddings, corporate functions, and special events.
Leadership & Administration
Develop and implement SOPs, service training, and performance standards for both restaurant and banquet operations.
Maintain compliance with liquor laws, health codes, and company policies.
Assist with budget development, forecasting, and event/restaurant P&L management.
Conduct regular team meetings to reinforce goals and expectations.
Foster a culture of hospitality, teamwork, and accountability.
Qualifications
3-5 years of restaurant or banquet management experience in a hotel, entertainment venue, or high-volume restaurant required.
Strong leadership skills with proven ability to manage large, diverse service teams.
Solid understanding of banquet operations, dining service, and guest experience management.
Knowledge of POS systems (Toast or similar) and event/banquet software (Caterease or similar).
Financial acumen in managing labor, cost of goods, and event profitability.
Excellent communication skills, guest relations expertise, and problem-solving ability.
Ability to work flexible hours including nights, weekends, and holidays.
Core Competencies
Leadership: Inspires, coaches, and motivates service teams.
Operational Excellence: Balances restaurant and banquet operations with efficiency.
Guest-Centered Mindset: Ensures exceptional experiences across all touchpoints.
Collaboration: Works effectively with culinary, events, and entertainment departments.
Adaptability: Thrives in a fast-paced, entertainment-driven environment.
Opportunities
As part of Limelight Hawaii's opening leadership team, the Restaurant & Banquet Manager will play a critical role in defining service culture, implementing standards, and shaping the overall guest experience. This position offers the opportunity to be at the forefront of Honolulu's newest entertainment and dining destination, with exposure to high-profile events, diverse clientele, and future growth opportunities within Roberts Hawaii.
EEO Employer/Vets/Disabled
Assistant Restaurant Manager Dunkin' Pearl City $19-$21+/hr, quarterly bonus up to $100, Up to $1,000 Sign on bonus* doe, HMSA, Vacation, and more
Restaurant manager job in Pearl City, HI
At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.
PRIMARY PURPOSE:
Responsible for the general operations of a single-unit store in conjunction with the Restaurant Manager. The Assistant Restaurant Manager primarily works opposite Restaurant Manager's schedule, or in place of the Restaurant Manager, to extend managerial presence and supervision. Our goal is to make sure every customer receives fast, accurate and friendly service and product, every time they visit our stores.
Leadership & Communication
* Follows all policy and procedures:
* Complies with all proper uniform standards and sanitation/hygiene requirements.
* Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift.
* Promotes Team Service standards by staffing and deploying effectively.
* Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and ServSafe certification; 5‐week management training program.
* Communicates appropriately with Restaurant Manager and Franchise Manager regarding product outages, equipment or maintenance needs, and other relevant topics as needed.
* Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks.
* Demonstrates practical knowledge, problem‐solving and decision‐making skills; anticipates problems and develops workable solutions.
* Ensures continual positive interaction among team; provides supervision.
* Frequently talks to customers/clients and talks to outside trade persons/vendors.
* Coaches employees and uses progressive counseling process as indicated.
* Regularly talks on the telephone, writes/composes written language and reads.
Product Quality
* Coordinates the consistent planning, training, coaching and preparation of all products
* Ensures proper preparation of all product (i.e.: sandwiches, coffee orders) according to spec and/or customer preference
* Possesses ability to execute all positions worked according to Dunkin' Brands standard for Speed of Service.
* Understands and adheres to all quality standards (i.e.: calibration, cleaning, temperatures, etc.)
* Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards.
* Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard.
Guest Service
* Consistently delivers and ensures crew executes great customer service, with each interaction, through proper greeting, order handling and execution, and payment processing:
* Displays a sense of urgency and accountability when dealing with customers and crew
* Handles complaints quickly and effectively
* Possesses and demonstrates knowledge about all current marketing promotions, merchandising standards or special initiatives.
* Manages shift to ensure Team Service to expedite the process of assembling customer orders:
* Interacts with all crew members and guests using clear and understandable communication
* Completes and utilizes Daily Shift Plan on every shift
* Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard:
* Drive Thru
* Front Counter
* Ensures successful opening and closing of all aspects of store operations.
* Performs "night visits" to ensure PM crew is aware of and executes Dunkin' Brands service standards.
Training & Development
* Trains all new hires using required training methods (i.e.: Online University requirements)
* Tracks e‐learning completion using required documentation methods
* Reviews e‐learning and practice on positions to ensure knowledge and proper execution.
* Achieves 90% or better on Dunkin' Brands operational inspection.
Safety & Sanitation
* ServSafe certified
* Maintains total premises is to Dunkin' Brands standards of cleanliness and sanitation (i.e.: interior of restaurant, exterior of premises, restrooms, food prep and storage areas, etc.)
* Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew
* Practices all safety and sanitation procedures (i.e.: handwashing, 3‐sink set‐up, proper rotation, etc.)
* Understands and follows all OSHA, Board of Health, HazCom and Dunkin' Donuts Employee Health Standards
Administration
* Responsibly and ethically handles money and deposits in accordance with standards.
* Deposits cash daily, and reports deposits as required by company standards.
* Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to Restaurant Manager immediately.
* Completes and posts the schedule for the following week and regularly evaluates performance of crew to ensure effective scheduling.
* Tracks and regularly reviews applicable reports as required by Franchise Manager.
Profitability
* Maintains the operational efficiency and profitability of the store to meet or exceed the store's sales expectations.
* Demonstrates teamwork with other members of management (Franchise Manager, Restaurant Manager, etc.) to plan, develop and implement sales‐building methods.
* Meets or is under food cost budget percentage; develops and implements solutions to control food waste and cost variance
* Meets or is under labor cost budget percentage; controls employee turnover and overtime.
QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
Requires mathematical ability for proper cash handling and to process daily paperwork.
* Ability to supervise, counsel, motivate, and train others
* Ability to prioritize and coordinate work duties and assignments
* Skilled in providing prompt, friendly and quality customer service
* Skilled in controlling inventory
* Skilled in problem solving
Education/Training:
* High School Diploma or equivalent.
* Successfully completes all Training
* Valid driver's license required
* Attend seminars as assigned
* Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Experience:
* 1+ year(s) experience in a food service/retail environment
* Strong interpersonal and leadership skills
* Judgment, tact, and diplomacy to effectively resolve conflicts
* Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Working Conditions
* Works indoors under regular Restaurant conditions.
* Works outdoors under regular weather conditions as needed.
* Works with a variety of Restaurant equipment.
Work Hours:
* Sunday-Saturday availability
* Scheduled to work a minimum of 5 days and 40 hours per week plus any additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
* Extended hours as necessary.
* On-call to work varied work shifts (i.e. day, night, swing, or graveyard) as necessary.
* On- call 24-hours/day for emergency
MENTAL DEMANDS:
* Continuously requires attention to detail, concentration, and alertness.
* Frequently requires use of mathematical skills.
* Good judgment and the ability to make appropriate decisions with minimal lead time, to ensure restaurant operations (in relation to customers, staff, vendors, etc.) run smoothly.
* Analyze financial reports and data, and make decisions based on the data to improve store operations and performance.
PHYSICAL DEMANDS:
* Continuous fingering in cashiering, use of computer and calculator, use of corrected vision and wide field of vision
* Frequent standing, reaching and handling
* Occasional sitting, stooping, kneeling, crouching, crawling, walking use of eye-hand-foot coordination, depth perception, pushing, pulling, lifting and carrying up to 50 lbs. of merchandise
* Seldom requires climbing, balancing, running, use of color vision and visiting/working at other sites
Other
* All other duties as assigned.
REPORTS TO:
The Restaurant Manager and works under the general supervision of the Franchise Manager.
Restaurant Assistant Manager
Restaurant manager job in Urban Honolulu, HI
Assistant Restaurant Manager
Upscale Casual - Service Leader
Are you an Assistant Restaurant Manager passionate about your fine dining service skills? We are seeking a Professional Assistant Restaurant Manager with strong leadership-building skills and high energy. To become the Assistant Restaurant Manager of this upscale casual establishment, apply today for our location in Honolulu, HI. We employ competitive hospitality professionals, expect to win, and can build sales. We are an excellent company for talented Service Professionals to make their mark! Don't miss this fresh, exciting, and rewarding career opportunity as an Assistant Restaurant Manager in Honolulu, HI.
Title of Position: Assistant Restaurant Manager
Compensation: $60K - $65K plus bonus
Job Description: The Assistant Restaurant Manager upholds the company's Core Values, Vision, and Mission. They report directly to the General Manager as well as the Restaurant Manager when the GM is absent. Assists with the routine daily tasks of managing the FOH staff as well as any special tasks given..
Benefits:
Competitive Compensation
Insurance Benefits
401(K)
Paid Time Off
Thorough and Ongoing Training
Qualifications:
A high school diploma or a general education degree (GED) is required
Upper education preferable, however not required
2 - 3 years of related experience, preferably with a full-size restaurant and/or training; or equivalent combination of education and experience.
Experience in cash handling and inventory management.
Computer skills required. Working knowledge of the Reservations system and Microsoft Office, including but not limited to Outlook, Word, Excel, PowerPoint, and Access.
Liquor License (Manager Card required)
TB Clearance
Foh-T - Hi
Restaurant manager job in Waipahu, HI
Primary Job Function: Under the direction of the Dual-6 and/or Store Manager T-4, the FOH-T position is considered an entry-level Trainee. The incumbent is given specific and detailed instructions on the tasks to be performed, the procedures to be followed, and how the finished work will be submitted. Work assignments are clear-cut, routine, selected, and designed to develop the employee for career progression. The goal for this incumbent is to learn and become competent in all duty stations within a 90-day probationary period.
General Duties:
Complies with all company policies and procedures, updates, changes, and/or new material, policies, and/or procedures Genki Sushi USA, Inc. set forth.
Required to maintain dining room cleanliness and organization consistently.
Ensures proper sanitation of the dining room area according to company standards.
Works with management to ensure cleanliness of the restaurant's interior and exterior premises.
Ensures that customers are consistently satisfied with their dining experience daily.
Demonstrates and ensures proper customer service standards as set forth by Genki Sushi USA, Inc. are followed.
Professional and calm while dealing with disgruntled customers and complaints.
Notifies Store Manager T-4 of any customer complaint.
Attends all pre/post-shift briefings and scheduled meetings.
Learn and become competent in all duty stations.
Essential Duties:
Performs all essential job functions as required by a FOH staff member:
Server
Host
Cashier
Able to efficiently run every station in the front of the house, including but not limited to the following: host, cashier, refreshment, and bar.
Assist with proper storage and organization of deliveries on time.
Follows safe stock levels according to company standards.
Communicate and report to Store Manager T-4 on all FOH operational issues and service concerns daily and/or immediately if necessary.
Performs other assignments and duties as determined by the Store Manager T-4.
Other Duties/Functions:
Responsible for checking and working all scheduled shifts as posted.
Notifies the Store Manager T-4 of any personnel changes.
Attends mandatory staff meetings.
Adheres to all State OSHA, food, and sanitation requirements.
Job Knowledge, Skill, and Ability:
Be organized, clean, and neat in a work environment
Able to remember, recite, and promote menu items
Working Conditions:
Primarily works indoors in a restaurant environment.
Will be exposed to abnormal temperatures as required by job duties (kitchen, refrigerators, freezers).
Exposure and use of chemicals will be required for restaurant cleaning and sanitation.
Work Hours:
Will work between 4-6 hours per shift. Times and hours worked per week will vary based on operational needs.
Required to work at least 35 hours, including nights, weekends, and holidays as needed. Two of the three work availability times (day or night) must be weekend shifts.
Requirements:
Neat, clean, and well-groomed appearance.
Basic knowledge of food and beverage, service standards, customer relations & etiquette.
Able to serve alcohol (
applicable to stores with liquor licenses
) if required.
Tuberculosis (TB) Clearance by the Department of Health's Food Handler guidelines (Hawaii only).
Appropriate state's Food Handlers Card (Washington only).
Read, write, and speak English fluently.
Ability to communicate clearly, both verbally and in written form.
Physical Job Requirements:
Constant: Standing and walking
Frequent: Bend, stoop, reach and twist.
Ability to lift to 40lbs and move up to 50lbs through a crowded room continuously through the shift
Operate and clean restaurant equipment including but not limited to Point of Sales (POS) system, seating computer system, cash register, ordering tablet, beverage fountain, and miso soup dispenser/container.
Must be able to operate, load, and unload trash compactor.
Auto-ApplyAssistant Restaurant Manager Dunkin%27 Pearl City %2419-%2421+/hr, quarterly bonus up to %24100, Up to %241,000 Sign on bonus* doe, HMSA, Vacation, and more
Restaurant manager job in Pearl City, HI
QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
Requires mathematical ability for proper cash handling and to process daily paperwork.
Ability to supervise, counsel, motivate, and train others
Ability to prioritize and coordinate work duties and assignments
Skilled in providing prompt, friendly and quality customer service
Skilled in controlling inventory
Skilled in problem solving
Education/Training:
High School Diploma or equivalent.
Successfully completes all Training
Valid driver's license required
Attend seminars as assigned
Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Experience:
1+ year(s) experience in a food service/retail environment
Strong interpersonal and leadership skills
Judgment, tact, and diplomacy to effectively resolve conflicts
Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Working Conditions
Works indoors under regular Restaurant conditions.
Works outdoors under regular weather conditions as needed.
Works with a variety of Restaurant equipment.
Work Hours:
Sunday-Saturday availability
Scheduled to work a minimum of 5 days and 40 hours per week plus any additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
Extended hours as necessary.
On-call to work varied work shifts (i.e. day, night, swing, or graveyard) as necessary.
On- call 24-hours/day for emergency
MENTAL DEMANDS:
Continuously requires attention to detail, concentration, and alertness.
Frequently requires use of mathematical skills.
Good judgment and the ability to make appropriate decisions with minimal lead time, to ensure restaurant operations (in relation to customers, staff, vendors, etc.) run smoothly.
Analyze financial reports and data, and make decisions based on the data to improve store operations and performance.
PHYSICAL DEMANDS:
Continuous fingering in cashiering, use of computer and calculator, use of corrected vision and wide field of vision
Frequent standing, reaching and handling
Occasional sitting, stooping, kneeling, crouching, crawling, walking use of eye-hand-foot coordination, depth perception, pushing, pulling, lifting and carrying up to 50 lbs. of merchandise
Seldom requires climbing, balancing, running, use of color vision and visiting/working at other sites
Other
All other duties as assigned.
REPORTS TO:
The Restaurant Manager and works under the general supervision of the Franchise Manager.
At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.
PRIMARY PURPOSE:
Responsible for the general operations of a single-unit store in conjunction with the Restaurant Manager. The Assistant Restaurant Manager primarily works opposite Restaurant Manager's schedule, or in place of the Restaurant Manager, to extend managerial presence and supervision. Our goal is to make sure every customer receives fast, accurate and friendly service and product, every time they visit our stores.
Leadership & Communication
Follows all policy and procedures:
Complies with all proper uniform standards and sanitation/hygiene requirements.
Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift.
Promotes Team Service standards by staffing and deploying effectively.
Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and ServSafe certification; 5‐week management training program.
Communicates appropriately with Restaurant Manager and Franchise Manager regarding product outages, equipment or maintenance needs, and other relevant topics as needed.
Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks.
Demonstrates practical knowledge, problem‐solving and decision‐making skills; anticipates problems and develops workable solutions.
Ensures continual positive interaction among team; provides supervision.
Frequently talks to customers/clients and talks to outside trade persons/vendors.
Coaches employees and uses progressive counseling process as indicated.
Regularly talks on the telephone, writes/composes written language and reads.
Product Quality
Coordinates the consistent planning, training, coaching and preparation of all products
Ensures proper preparation of all product (i.e.\: sandwiches, coffee orders) according to spec and/or customer preference
Possesses ability to execute all positions worked according to Dunkin' Brands standard for Speed of Service.
Understands and adheres to all quality standards (i.e.\: calibration, cleaning, temperatures, etc.)
Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards.
Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard.
Guest Service
Consistently delivers and ensures crew executes great customer service, with each interaction, through proper greeting, order handling and execution, and payment processing:
Displays a sense of urgency and accountability when dealing with customers and crew
Handles complaints quickly and effectively
Possesses and demonstrates knowledge about all current marketing promotions, merchandising standards or special initiatives.
Manages shift to ensure Team Service to expedite the process of assembling customer orders:
Interacts with all crew members and guests using clear and understandable communication
Completes and utilizes Daily Shift Plan on every shift
Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard:
Drive Thru
Front Counter
Ensures successful opening and closing of all aspects of store operations.
Performs “night visits” to ensure PM crew is aware of and executes Dunkin' Brands service standards.
Training & Development
Trains all new hires using required training methods (i.e.\: Online University requirements)
Tracks e‐learning completion using required documentation methods
Reviews e‐learning and practice on positions to ensure knowledge and proper execution.
Achieves 90% or better on Dunkin' Brands operational inspection.
Safety & Sanitation
ServSafe certified
Maintains total premises is to Dunkin' Brands standards of cleanliness and sanitation (i.e.\: interior of restaurant, exterior of premises, restrooms, food prep and storage areas, etc.)
Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew
Practices all safety and sanitation procedures (i.e.\: handwashing, 3‐sink set‐up, proper rotation, etc.)
Understands and follows all OSHA, Board of Health, HazCom and Dunkin' Donuts Employee Health Standards
Administration
Responsibly and ethically handles money and deposits in accordance with standards.
Deposits cash daily, and reports deposits as required by company standards.
Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to Restaurant Manager immediately.
Completes and posts the schedule for the following week and regularly evaluates performance of crew to ensure effective scheduling.
Tracks and regularly reviews applicable reports as required by Franchise Manager.
Profitability
Maintains the operational efficiency and profitability of the store to meet or exceed the store's sales expectations.
Demonstrates teamwork with other members of management (Franchise Manager, Restaurant Manager, etc.) to plan, develop and implement sales‐building methods.
Meets or is under food cost budget percentage; develops and implements solutions to control food waste and cost variance
Meets or is under labor cost budget percentage; controls employee turnover and overtime.
Auto-ApplyRestaurant Manager for busy Italian restaurant in Waikiki
Restaurant manager job in Urban Honolulu, HI
Restaurant Manager - Award-Winning Italian Dining in Honolulu
Join Hawaii's Best Italian Restaurant!
Are you passionate about hospitality, leadership, and authentic Italian cuisine?
Arancino Ristorante Italiano, proudly voted
“Best Italian Restaurant in Hawaii”
by Honolulu Magazine's Hale ‘Aina Awards for over a decade, is seeking a talented Restaurant Manager to join our award-winning team in Honolulu.
With three exceptional locations - two in Waikiki and one inside the prestigious Kahala Hotel & Resort - Arancino has been a pillar of Italian culinary excellence in Hawaii since 1996. We combine time-honored Italian traditions with the spirit of aloha, using the finest imported ingredients from Italy alongside fresh, locally sourced products.
What You'll Do
Lead daily restaurant operations with a focus on guest satisfaction and team motivation.
Uphold and ensure excellence in service, food quality, and ambiance.
Resolve guest concerns promptly and turn challenges into positive experiences.
Coach, train, and develop team members to reach their full potential.
Manage and optimize controllable costs including labor and inventory.
Implement strategies for sales growth and operational efficiency.
Set the standard by modeling professionalism and Arancino's company values.
Collaborate with BOH leadership to ensure seamless service.
What We're Looking For
Minimum 2 years of management experience in a high-volume restaurant.
Experience in casual-upscale or upscale dining preferred.
Strong interpersonal, leadership, and communication skills.
Proactive, detail-oriented, and results-driven mindset.
Familiarity with cost controls, labor management, and guest recovery.
Ability to thrive in a fast-paced, service-focused environment.
Flexible availability including evenings, weekends, and holidays.
Why You'll Love Working Here
Balanced schedule - 5-day workweek, 10 hours shifts.
Competitive salary based on experience.
Annual merit-based performance evaluations.
Paid parking and uniform/cell phone reimbursement.
Paid vacation and sick days with unused time rollover.
Comprehensive medical, dental, vision, and drug coverage.
Simple IRA with 3% company match after 1 year of employment.
Career growth opportunities within a respected local restaurant group.
At Arancino, we're more than a restaurant - we're a family that takes pride in creating unforgettable experiences for our guests and team members alike. If you're a motivated hospitality leader who thrives in a fast-paced, service-driven environment, we'd love to meet you.
Work schedule
10 hour shift
Weekend availability
Holidays
Night shift
Day shift
Monday to Friday
Supplemental pay
Bonus pay
Benefits
Health insurance
Paid time off
Referral program
Employee discount
Paid training
Other
Restaurant Manager
Restaurant manager job in Urban Honolulu, HI
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyAssistant Restaurant Manager
Restaurant manager job in Urban Honolulu, HI
Benefits:
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Assistant Restaurant Manager Job Description General Summary of Duties:The Assistant Restaurant Manager is responsible for all aspects of daily operations in our restaurants, including the selection, development and performance management of employees. In addition, to overseeing the inventory and ordering of foods, beverage and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The Restaurant Manager reports to the Assistant General Manager, General Manager and Senior Executives. I. ESSENTIAL FUNCTIONSGeneralSupport to oversee and manage all aspects of restaurant operations, make decisions and execute actions accordingly on matters pertaining therein. Support and assist senior management in the following responsibilities: External Affairs:· Compiles information for reports to administrative office.· Development and maintenance of business relationships with travel agencies, hotel concierge and local vendors in the restaurant industry.· Arrange meetings with local vendors and executives from corporate office, including preparing agendas.· Track and support renewal process for company licenses & permits· Process internet reservations and respond to inquiries received via the website and phone. Financial:· Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.· Support to ensure that all financial (invoices, reporting) and personnel / payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Food Safety, Sanitation and Planning:· Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.· Ensure compliance with operational standards, company polices, federal/state/local laws, and ordinances.· Responsible for ensuring consistent, high quality food presentation and service.· Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.· Estimate food and beverage costs by working with Management Team and Corporate Office staff for efficient provisioning and purchasing of supplies.· Assist Management Team in monitoring portion control and quantities of preparation to minimize waste.· Assist in estimating food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.· Become ServSafe certified, as soon as possible. Guest Service:· Ensure positive guest service in all areas by responding to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Operational Responsibilities:· Ensure that proper security procedures are in place to protect employees, guests and company assets.· Ensure a safe working and guest dining environment to reduce the risk of injury and accidents.· Complete incident and accident reports promptly, in the event any guest, employee, or vendor is injured or involved in out-of-the ordinary situations.· Manage shifts, which includes daily decision making, scheduling, planning, while upholding standards of product and service quality and cleanliness.· Investigate, resolve, and document complaints concerning food quality and service. Personnel:· Provide direction to employees regarding operational and procedural issues.· Screen and arrange interviews of candidates for hourly staff positions· Supervision, development and when necessary, termination of hourly employees.· Conduct orientation, explain the company policies, and oversee the training of new employees.· Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.· Maintain an accurate and up-to-date plan of restaurant staffing needs by preparing schedules and ensuring the restaurant is staffed appropriately for all shifts. Community Involvement:· Support in establishing strong and positive presence in the local and business community by participation in events and charitable organizations by restaurant and its personnel.
II. WORK SCOPE AND HOURSRestaurant business hours are 12:00 noon - 10:00 p.m. daily, therefore, work shifts run from 10:00 a.m. to 4:30 p.m. for opening and lunch service; 4:30 p.m. to 12:00 a.m. for dinner service and closing. Compensation: $50,000.00 per year
One And Only Hawaiian-Cajun Cuisine! Crackin' Kitchen is like no other of it's kind, offering a new-style of Hawaiian-Cajun seafood. The inspiration with the surrounding atmosphere has created this new cuisine that has a symbiotic relationship between the food, ocean, and the people. Crackin' Kitchen's signature menu allows the exotic flavor profiles to be complimented in every bite.
Our menu consists of Cajun cuisine infused with the spirit of Hawaii. Our signature flavors are all natural and sourced locally providing a feast for the senses. The soul of our cuisines is found in its sauces using Hawaiian grown ingredients. We provide a family fun atmosphere where eating with your hands, sharing food and drinks, and having a good time is part of the Crackin' Kitchen experience!
Auto-ApplyAssistant General Manager - Ala Moana
Restaurant manager job in Urban Honolulu, HI
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant General Manager, you'll work with the General Manager to create, execute and maintain the store business plan. You're a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You'll lead others by teaching and coaching Assistant Managers, Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager.
What You'll Do
* Build effective teams and drive a culture of high performance and engagement.
* Support the execution of performance goals and developmental plans for store team.
* Support strategies and processes using a customer-centric mindset to delivers results and drives store sales.
* Recruit, hire, onboard, develop and lead a team of managers and employees.
* Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage an omni-channel to deliver a frictionless customer experience.
Who You Are
* A current or former retail employee with 2-4 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Driven by metrics to deliver results to meet business goals.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
* Knowledgeable of our business and the retail environment and it to evolve store strategies to help meet goals.
* Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
* Ensure all compliance standards are met.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Hourly Range: $27.20 - $37.40 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Director, Food and Nutrition
Restaurant manager job in Aiea, HI
With 118 beds and more than 400 physicians on its medical staff, Pali Momi Medical Center offers a full range of services for the communities of Central and West O'ahu. The hospital has delivered many medical firsts for the community, including Central and West O'ahu's only interventional cardiac catheterization unit to detect and treat heart disease, a fully integrated minimally invasive surgical suite, a comprehensive women's center, CT scan and MRI services, and the state's first retina center. Pali Momi is the only facility in Hawai'i that uses a team triage approach in its emergency room, where patients are promptly evaluated by an emergency physician.
The Food and Nutrition Services department provides quality nutritious meals to patients, visitors and staff while educating on the importance of healthy eating habits. It also works with medical staff to ensure accurate diet modifications for patients as needed. The department is responsible for performing a variety of general preparation and food service activities, including tray assembly and delivery, working in the cafeteria, cashiering, ware washing, assisting with pantry functions, nourishment activities and catering.
As the Director, you are responsible for directing, planning, organizing, and developing the overall operations of the Food and Nutrition Services department to ensure the provision of quality food service, nutritional care, and dietary support services for patients and other patrons. In this role, you will provide nutritional and administrative guidance to the operations of the department and oversee the activities of the Dietitian in providing inpatient nutritional assessments, development of care plans, patient education, outpatient services (medical nutrition therapy), and bariatric counseling.
Location: Pali Momi Medical Center
Work Schedule: Day - 8 Hours
Work Type: Full Time Regular
FTE: 1.000000
Bargaining Unit: Non-Bargaining
Exempt: Yes
Req ID 31283
Pay Range: 114,088 - 142,605 USD per year
Category: Management
Minimum Qualifications: Bachelor's Degree in Food Service, Food Science or related field, or an equivalent combination of education, training, and experience. Five (5) years of experience in managing, developing, implementing food service programs, and/or providing clinical expertise in the application of medical nutrition therapies and cultural sensitivity in a health care setting.
Preferred Qualifications: Master's Degree. Current Registered Dietitian certification through the Commission on Dietetic Registration.
EOE/AA/Disabled/Vets
Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
Asst Market General Manager
Restaurant manager job in Waipahu, HI
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
This position will be responsible for assisting the manager of company owned distributorship to meet or exceed all operational and financial goals.
Job Components:
Financial:
Responsible for holding team accountable to goals that meet the operational budgeted goals.
Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and design and implement action plans to address deficiencies.
Actively manage AR to maintain acceptable level for operation.
Develop and implement action plans for accounts with unacceptable AR balances.
Manage inventory to coincide with selling activity to ensure proper levels.
Manage Route Service Excellence program for maximum route efficiency.
Responsible for increasing gross profit through increased sales volume with existing dealers and new dealers.
Customer Focus:
Review, monitor and analyze tools in Market IQ to identify markets that may be declining and design and implement action plans to address decline.
Visits and maintains relationships with key accounts.
Manage dealer erosion.
Key contact for complaints received by operation.
Work with sales team to acquire new business within region.
Formulates, develops, implements and measures market strategies penetration in respective market.
Human Capital:
Establish set weekly meetings with operation staff.
Provide performance management utilizing scorecards and progressive discipline process.
Provide recognition and reward for team members that demonstrate outstanding performance
Provide consistent training and coaching to develop team members knowledge, abilities and skills.
Process:
Ensures data integrity and timely submittals into reporting systems.
Ensures compliance with all IOT standard operating procedures, including OSHA, and DOT compliance.
Manage routing procedures to ensure maximum utilization of equipment and manpower.
Qualifications:
Minimum of 2 years proven managerial experience
Proven sales record
Previous experience in a Warehouse or Distribution environment a plus
Computer skills including Word and Excel preferred
Knowledge of battery or automotive systems a plus
Fosters teamwork - Interest, skill and success in getting groups to learn to work together cooperatively.
Strong Communication - both oral and written
Detail oriented - Pays careful attention to details.
Interpersonal awareness - Notice, interpret and anticipate others' concerns and feelings
Plans and organizes - Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
Results oriented - Is intent upon achieving practical results. Concentrates attention on making things happen.
Responsive - Reacts promptly to suggestions and requests.
Managing Performance - Takes responsibility for team members' performance. Utilize clear goals, expectations, feedback and addresses performance problems and issue promptly.
Customer Focused - Focuses on satisfying customers
Entrepreneurial Orientation - Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
Initiative - Identifying what needs to be done and doing it before being asked to or required by the situation.
Battery business knowledge
Work Environment:
Ability to sustain posture in a standing position for prolonged periods of time.
Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
Ability to lift and/or move 50+ lbs.
May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
Prolonged use of personal computer & telephone.
Ability to operate a motor vehicle.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
Auto-ApplyDual Branded Assistant General Manager | Hyatt Place + Hyatt House| Ho'opili, HI
Restaurant manager job in Ewa Beach, HI
What You'll Do:
As the hotel's second in command, the Assistant General Manager is integral to the seamless day-to-day functioning of the hotel. You will be interfacing with the various department heads to direct and implement policies for the entire hotel. As a representative of the hotel's leadership, you will also interact with guests answering any questions they may have. Finally, as the right hand of the General Manager, you will support the General Manager in their administrative duties.
Clearly, the Assistant General Manager is not a position for the faint of heart! To learn more about what you'll be doing on a day-to-day basis, read on:
Interview and hire new employees.
Receives and resolves guest complaints.
Assigns duties to department heads and observes performance to ensure adherence to hotel policies and established operating procedures.
Support the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel
Steps in and acts as General Manager in their absence
Where You've Been:
A bachelor's degree in hotel management or a related field and at least 4 years of management experience in the hotel industry. You should be able to fluently speak, read and understand English. You should also be familiar with OSHA, local Department of Health regulations and relevant current laws governing the handling of hazardous substances. Most importantly you must be a team player! We're looking for someone who is willing to step up and aid their team members when needed.
When You're Here:
Sometimes you'll be behind a desk, but not often for long. Be prepared to move around because more than half of the time you will be standing/walking, carrying/lifting up to 25 pounds, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Assistant Restaurant Manager Dunkin' $19 to $21/hr, Full Time, quarterly bonus up to $100, Up to $1,000 Sign on bonus* doe, HMSA, Vacation, and more
Restaurant manager job in Urban Honolulu, HI
At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.
PRIMARY PURPOSE:
Responsible for the general operations of a single-unit store in conjunction with the Restaurant Manager. The Assistant Restaurant Manager primarily works opposite Restaurant Manager's schedule, or in place of the Restaurant Manager, to extend managerial presence and supervision. Our goal is to make sure every customer receives fast, accurate and friendly service and product, every time they visit our stores.
Leadership & Communication
* Follows all policy and procedures:
* Complies with all proper uniform standards and sanitation/hygiene requirements.
* Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift.
* Promotes Team Service standards by staffing and deploying effectively.
* Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and ServSafe certification; 5‐week management training program.
* Communicates appropriately with Restaurant Manager and Franchise Manager regarding product outages, equipment or maintenance needs, and other relevant topics as needed.
* Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks.
* Demonstrates practical knowledge, problem‐solving and decision‐making skills; anticipates problems and develops workable solutions.
* Ensures continual positive interaction among team; provides supervision.
* Frequently talks to customers/clients and talks to outside trade persons/vendors.
* Coaches employees and uses progressive counseling process as indicated.
* Regularly talks on the telephone, writes/composes written language and reads.
Product Quality
* Coordinates the consistent planning, training, coaching and preparation of all products
* Ensures proper preparation of all product (i.e.: sandwiches, coffee orders) according to spec and/or customer preference
* Possesses ability to execute all positions worked according to Dunkin' Brands standard for Speed of Service.
* Understands and adheres to all quality standards (i.e.: calibration, cleaning, temperatures, etc.)
* Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards.
* Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard.
Guest Service
* Consistently delivers and ensures crew executes great customer service, with each interaction, through proper greeting, order handling and execution, and payment processing:
* Displays a sense of urgency and accountability when dealing with customers and crew
* Handles complaints quickly and effectively
* Possesses and demonstrates knowledge about all current marketing promotions, merchandising standards or special initiatives.
* Manages shift to ensure Team Service to expedite the process of assembling customer orders:
* Interacts with all crew members and guests using clear and understandable communication
* Completes and utilizes Daily Shift Plan on every shift
* Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard:
* Drive Thru
* Front Counter
* Ensures successful opening and closing of all aspects of store operations.
* Performs "night visits" to ensure PM crew is aware of and executes Dunkin' Brands service standards.
Training & Development
* Trains all new hires using required training methods (i.e.: Online University requirements)
* Tracks e‐learning completion using required documentation methods
* Reviews e‐learning and practice on positions to ensure knowledge and proper execution.
* Achieves 90% or better on Dunkin' Brands operational inspection.
Safety & Sanitation
* ServSafe certified
* Maintains total premises is to Dunkin' Brands standards of cleanliness and sanitation (i.e.: interior of restaurant, exterior of premises, restrooms, food prep and storage areas, etc.)
* Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew
* Practices all safety and sanitation procedures (i.e.: handwashing, 3‐sink set‐up, proper rotation, etc.)
* Understands and follows all OSHA, Board of Health, HazCom and Dunkin' Donuts Employee Health Standards
Administration
* Responsibly and ethically handles money and deposits in accordance with standards.
* Deposits cash daily, and reports deposits as required by company standards.
* Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to Restaurant Manager immediately.
* Completes and posts the schedule for the following week and regularly evaluates performance of crew to ensure effective scheduling.
* Tracks and regularly reviews applicable reports as required by Franchise Manager.
Profitability
* Maintains the operational efficiency and profitability of the store to meet or exceed the store's sales expectations.
* Demonstrates teamwork with other members of management (Franchise Manager, Restaurant Manager, etc.) to plan, develop and implement sales‐building methods.
* Meets or is under food cost budget percentage; develops and implements solutions to control food waste and cost variance
* Meets or is under labor cost budget percentage; controls employee turnover and overtime.
QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
Requires mathematical ability for proper cash handling and to process daily paperwork.
* Ability to supervise, counsel, motivate, and train others
* Ability to prioritize and coordinate work duties and assignments
* Skilled in providing prompt, friendly and quality customer service
* Skilled in controlling inventory
* Skilled in problem solving
Education/Training:
* High School Diploma or equivalent.
* Successfully completes all Training
* Valid driver's license required
* Attend seminars as assigned
* Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Experience:
* 1+ year(s) experience in a food service/retail environment
* Strong interpersonal and leadership skills
* Judgment, tact, and diplomacy to effectively resolve conflicts
* Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Working Conditions
* Works indoors under regular Restaurant conditions.
* Works outdoors under regular weather conditions as needed.
* Works with a variety of Restaurant equipment.
Work Hours:
* Sunday-Saturday availability
* Scheduled to work a minimum of 5 days and 40 hours per week plus any additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
* Extended hours as necessary.
* On-call to work varied work shifts (i.e. day, night, swing, or graveyard) as necessary.
* On- call 24-hours/day for emergency
MENTAL DEMANDS:
* Continuously requires attention to detail, concentration, and alertness.
* Frequently requires use of mathematical skills.
* Good judgment and the ability to make appropriate decisions with minimal lead time, to ensure restaurant operations (in relation to customers, staff, vendors, etc.) run smoothly.
* Analyze financial reports and data, and make decisions based on the data to improve store operations and performance.
PHYSICAL DEMANDS:
* Continuous fingering in cashiering, use of computer and calculator, use of corrected vision and wide field of vision
* Frequent standing, reaching and handling
* Occasional sitting, stooping, kneeling, crouching, crawling, walking use of eye-hand-foot coordination, depth perception, pushing, pulling, lifting and carrying up to 50 lbs. of merchandise
* Seldom requires climbing, balancing, running, use of color vision and visiting/working at other sites
Other
* All other duties as assigned.
REPORTS TO:
The Restaurant Manager and works under the general supervision of the Franchise Manager.
DISCLAIMER:
The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Assistant Restaurant Manager Dunkin%27 %2419 to %2421/hr, Full Time, quarterly bonus up to %24100, Up to %241,000 Sign on bonus* doe, HMSA, Vacation, and more
Restaurant manager job in Urban Honolulu, HI
QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
Requires mathematical ability for proper cash handling and to process daily paperwork.
Ability to supervise, counsel, motivate, and train others
Ability to prioritize and coordinate work duties and assignments
Skilled in providing prompt, friendly and quality customer service
Skilled in controlling inventory
Skilled in problem solving
Education/Training:
High School Diploma or equivalent.
Successfully completes all Training
Valid driver's license required
Attend seminars as assigned
Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Experience:
1+ year(s) experience in a food service/retail environment
Strong interpersonal and leadership skills
Judgment, tact, and diplomacy to effectively resolve conflicts
Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis
Working Conditions
Works indoors under regular Restaurant conditions.
Works outdoors under regular weather conditions as needed.
Works with a variety of Restaurant equipment.
Work Hours:
Sunday-Saturday availability
Scheduled to work a minimum of 5 days and 40 hours per week plus any additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
Extended hours as necessary.
On-call to work varied work shifts (i.e. day, night, swing, or graveyard) as necessary.
On- call 24-hours/day for emergency
MENTAL DEMANDS:
Continuously requires attention to detail, concentration, and alertness.
Frequently requires use of mathematical skills.
Good judgment and the ability to make appropriate decisions with minimal lead time, to ensure restaurant operations (in relation to customers, staff, vendors, etc.) run smoothly.
Analyze financial reports and data, and make decisions based on the data to improve store operations and performance.
PHYSICAL DEMANDS:
Continuous fingering in cashiering, use of computer and calculator, use of corrected vision and wide field of vision
Frequent standing, reaching and handling
Occasional sitting, stooping, kneeling, crouching, crawling, walking use of eye-hand-foot coordination, depth perception, pushing, pulling, lifting and carrying up to 50 lbs. of merchandise
Seldom requires climbing, balancing, running, use of color vision and visiting/working at other sites
Other
All other duties as assigned.
REPORTS TO:
The Restaurant Manager and works under the general supervision of the Franchise Manager.
DISCLAIMER\:
The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.
PRIMARY PURPOSE:
Responsible for the general operations of a single-unit store in conjunction with the Restaurant Manager. The Assistant Restaurant Manager primarily works opposite Restaurant Manager's schedule, or in place of the Restaurant Manager, to extend managerial presence and supervision. Our goal is to make sure every customer receives fast, accurate and friendly service and product, every time they visit our stores.
Leadership & Communication
Follows all policy and procedures:
Complies with all proper uniform standards and sanitation/hygiene requirements.
Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift.
Promotes Team Service standards by staffing and deploying effectively.
Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and ServSafe certification; 5‐week management training program.
Communicates appropriately with Restaurant Manager and Franchise Manager regarding product outages, equipment or maintenance needs, and other relevant topics as needed.
Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks.
Demonstrates practical knowledge, problem‐solving and decision‐making skills; anticipates problems and develops workable solutions.
Ensures continual positive interaction among team; provides supervision.
Frequently talks to customers/clients and talks to outside trade persons/vendors.
Coaches employees and uses progressive counseling process as indicated.
Regularly talks on the telephone, writes/composes written language and reads.
Product Quality
Coordinates the consistent planning, training, coaching and preparation of all products
Ensures proper preparation of all product (i.e.\: sandwiches, coffee orders) according to spec and/or customer preference
Possesses ability to execute all positions worked according to Dunkin' Brands standard for Speed of Service.
Understands and adheres to all quality standards (i.e.\: calibration, cleaning, temperatures, etc.)
Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards.
Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard.
Guest Service
Consistently delivers and ensures crew executes great customer service, with each interaction, through proper greeting, order handling and execution, and payment processing:
Displays a sense of urgency and accountability when dealing with customers and crew
Handles complaints quickly and effectively
Possesses and demonstrates knowledge about all current marketing promotions, merchandising standards or special initiatives.
Manages shift to ensure Team Service to expedite the process of assembling customer orders:
Interacts with all crew members and guests using clear and understandable communication
Completes and utilizes Daily Shift Plan on every shift
Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard:
Drive Thru
Front Counter
Ensures successful opening and closing of all aspects of store operations.
Performs “night visits” to ensure PM crew is aware of and executes Dunkin' Brands service standards.
Training & Development
Trains all new hires using required training methods (i.e.\: Online University requirements)
Tracks e‐learning completion using required documentation methods
Reviews e‐learning and practice on positions to ensure knowledge and proper execution.
Achieves 90% or better on Dunkin' Brands operational inspection.
Safety & Sanitation
ServSafe certified
Maintains total premises is to Dunkin' Brands standards of cleanliness and sanitation (i.e.\: interior of restaurant, exterior of premises, restrooms, food prep and storage areas, etc.)
Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew
Practices all safety and sanitation procedures (i.e.\: handwashing, 3‐sink set‐up, proper rotation, etc.)
Understands and follows all OSHA, Board of Health, HazCom and Dunkin' Donuts Employee Health Standards
Administration
Responsibly and ethically handles money and deposits in accordance with standards.
Deposits cash daily, and reports deposits as required by company standards.
Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to Restaurant Manager immediately.
Completes and posts the schedule for the following week and regularly evaluates performance of crew to ensure effective scheduling.
Tracks and regularly reviews applicable reports as required by Franchise Manager.
Profitability
Maintains the operational efficiency and profitability of the store to meet or exceed the store's sales expectations.
Demonstrates teamwork with other members of management (Franchise Manager, Restaurant Manager, etc.) to plan, develop and implement sales‐building methods.
Meets or is under food cost budget percentage; develops and implements solutions to control food waste and cost variance
Meets or is under labor cost budget percentage; controls employee turnover and overtime.
Auto-ApplyFoh-T - Hi
Restaurant manager job in Aiea, HI
Primary Job Function: Under the direction of the Dual-6 and/or Store Manager T-4, the FOH-T position is considered an entry-level Trainee. The incumbent is given specific and detailed instructions on the tasks to be performed, the procedures to be followed, and how the finished work will be submitted. Work assignments are clear-cut, routine, selected, and designed to develop the employee for career progression. The goal for this incumbent is to learn and become competent in all duty stations within a 90-day probationary period.
General Duties:
Complies with all company policies and procedures, updates, changes, and/or new material, policies, and/or procedures Genki Sushi USA, Inc. set forth.
Required to maintain dining room cleanliness and organization consistently.
Ensures proper sanitation of the dining room area according to company standards.
Works with management to ensure cleanliness of the restaurant's interior and exterior premises.
Ensures that customers are consistently satisfied with their dining experience daily.
Demonstrates and ensures proper customer service standards as set forth by Genki Sushi USA, Inc. are followed.
Professional and calm while dealing with disgruntled customers and complaints.
Notifies Store Manager T-4 of any customer complaint.
Attends all pre/post-shift briefings and scheduled meetings.
Learn and become competent in all duty stations.
Essential Duties:
Performs all essential job functions as required by a FOH staff member:
Server
Host
Cashier
Able to efficiently run every station in the front of the house, including but not limited to the following: host, cashier, refreshment, and bar.
Assist with proper storage and organization of deliveries on time.
Follows safe stock levels according to company standards.
Communicate and report to Store Manager T-4 on all FOH operational issues and service concerns daily and/or immediately if necessary.
Performs other assignments and duties as determined by the Store Manager T-4.
Other Duties/Functions:
Responsible for checking and working all scheduled shifts as posted.
Notifies the Store Manager T-4 of any personnel changes.
Attends mandatory staff meetings.
Adheres to all State OSHA, food, and sanitation requirements.
Job Knowledge, Skill, and Ability:
Be organized, clean, and neat in a work environment
Able to remember, recite, and promote menu items
Working Conditions:
Primarily works indoors in a restaurant environment.
Will be exposed to abnormal temperatures as required by job duties (kitchen, refrigerators, freezers).
Exposure and use of chemicals will be required for restaurant cleaning and sanitation.
Work Hours:
Will work between 4-6 hours per shift. Times and hours worked per week will vary based on operational needs.
Required to work at least 35 hours, including nights, weekends, and holidays as needed. Two of the three work availability times (day or night) must be weekend shifts.
Requirements:
Neat, clean, and well-groomed appearance.
Basic knowledge of food and beverage, service standards, customer relations & etiquette.
Able to serve alcohol (
applicable to stores with liquor licenses
) if required.
Tuberculosis (TB) Clearance by the Department of Health's Food Handler guidelines (Hawaii only).
Appropriate state's Food Handlers Card (Washington only).
Read, write, and speak English fluently.
Ability to communicate clearly, both verbally and in written form.
Physical Job Requirements:
Constant: Standing and walking
Frequent: Bend, stoop, reach and twist.
Ability to lift to 40lbs and move up to 50lbs through a crowded room continuously through the shift
Operate and clean restaurant equipment including but not limited to Point of Sales (POS) system, seating computer system, cash register, ordering tablet, beverage fountain, and miso soup dispenser/container.
Must be able to operate, load, and unload trash compactor.
Auto-ApplyRESTAURANT MANAGER DUNKIN' DONUTS - Kapolei - $54K - $56K / year, Up to $5,000 Sign-on Bonus doe, Up to 20% of annual salary in Bonus, HMSA, Vacation, and more
Restaurant manager job in Kapolei, HI
PRIMARY PURPOSE: Responsible for the general operations and execution of budgets of a single‐unit Dunkin' Donuts store. Our goal is to make sure every customer receives fast, accurate and friendly service and product, every time they visit our stores. In order to meet this goal, we hire and train Restaurant Managers to perform well and consistently in the major areas listed below.
ESSENTIAL DUTIES/FUNCTIONS
Leadership & Communication
* Ensures that a "Person in Charge" is assigned and present at all times.
* Follows all Company policies and procedures:
* Complies with all proper uniform standards and sanitation/hygiene requirements
* Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift
* Promotes Team Service standards by staffing and deploying effectively
* Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and ServSafe certification; 5‐week management training program.
* Communicates appropriately with Franchise Manager regarding product outages, equipment or maintenance needs, and other relevant topics as needed.
* Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks.
* Demonstrates practical knowledge, problem-solving and decision-making skills; anticipates problems and develops workable solutions.
* Ensures continual positive interaction among team; provides supervision.
* Frequently talks to customers/clients and talks to outside trade persons/vendors.
* Coaches employees and uses progressive counseling process as indicated.
* Regularly talks on the telephone, writes/composes written language and reads.
Product Quality
* Coordinates the consistent planning, training, coaching and preparation of all products:
* Ensures proper preparation of all product (i.e., sandwiches, coffee orders) according to spec and/or customer preference
* Possesses ability to execute all positions worked according to Dunkin' Brands standard for Speed of Service
* Understands and adheres to all quality standards (i.e., calibration, cleaning, temperatures, etc.)
* Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards.
* Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard.
Guest Service
* Consistently delivers and ensures crew executes great customer service with each interaction, through proper greeting, order handling and execution, and payment processing:
* Displays a sense of urgency and accountability when dealing with customers and crew
* Handles complaints quickly and effectively
* Possesses and demonstrates knowledge about all current marketing promotions, merchandising standards or special initiatives.
* Manages shift to ensure Team Service to expedite the process of assembling customer orders:
* Interacts with all crew members and guests using clear and understandable communication
* Completes and utilizes Daily Shift Plan on every shift
* Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard:
* Drive Thru
* Front Counter
* Ensures successful opening and closing of all aspects of store operations.
* Performs "night visits" to ensure PM crew is aware of and executes Dunkin' Brands service standards.
Training & Development
* Recruits, interviews, selects and retains crew that meet/are able to meet standards expectations at all times.
* Trains all new hires using required training methods (i.e., Online University requirements):
* Tracks e-learning completion using required documentation methods.
* Reviews e-learning and practice on positions to ensure knowledge and proper execution.
* Holds crew meetings regularly to relay new promotions or initiatives, and to ensure ongoing training and development.
* Conducts performance evaluations of crew for hourly pay rate increases.
* Achieves 90% or better on Dunkin' Brands operational inspection.
Safety & Sanitation
* ServSafe certified.
* Maintains total premises to Dunkin' Brands standards of cleanliness and sanitation (interior, exterior, restrooms, food prep and storage, etc.).
* Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew.
* Practices all safety and sanitation procedures (handwashing, 3-sink set-up, proper rotation, etc.).
* Understands and follows all OSHA, Board of Health, HazCom and Dunkin' Donuts Employee Health Standards.
Administration
* Responsibly and ethically handles money and deposits in accordance with standards.
* Deposits cash daily, and reports deposits as required by company standards.
* Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to Restaurant Manager immediately.
* Completes and posts the schedule for the following week and regularly evaluates performance of crew to ensure effective scheduling.
* Tracks and regularly reviews applicable reports as required by Franchise Manager.
Profitability
* Maintains the operational efficiency and profitability of the store to meet or exceed the store's sales expectations.
* Demonstrates teamwork with other members of management (Franchise Manager, etc.) to plan, develop and implement sales-building methods.
* Meets or is under food cost budget percentage; develops and implements solutions to control food waste and cost variance.
* Meets or is under labor cost budget percentage; controls employee turnover and overtime.
Working Conditions
* Works indoors under regular restaurant conditions.
* Works outdoors under regular weather conditions as needed.
* Works with a variety of restaurant equipment.
Work Hours
* Sunday-Saturday availability.
* Scheduled to work a minimum of 5 days and 40 hours per week plus any additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
* Extended hours as necessary.
* On-call to work varied work shifts (day, night, swing, or graveyard) as necessary.
* On-call 24 hours/day for emergencies.
MENTAL DEMANDS
* Continuously requires attention to detail, concentration, and alertness.
* Frequently requires use of mathematical skills.
* Good judgment and the ability to make appropriate decisions with minimal lead time to ensure restaurant operations run smoothly.
* Analyze financial reports and data, and make decisions based on the data to improve store operations and performance.
PHYSICAL DEMANDS
* Continuous fingering in cashiering, use of computer and calculator, use of corrected vision and wide field of vision.
* Frequent standing, reaching and handling.
* Occasional sitting, stooping, kneeling, crouching, crawling, walking, use of eye-hand-foot coordination, depth perception, pushing, pulling, lifting and carrying up to 50 lbs. of merchandise.
* Seldom requires climbing, balancing, running, use of color vision and visiting/working at other sites.
Other
* All other duties as assigned.
QUALIFICATION REQUIREMENTS
Skills/Knowledge:
* Requires mathematical ability for proper cash handling and to process daily paperwork.
* Ability to supervise, counsel, motivate, and train others.
* Ability to prioritize and coordinate work duties and assignments.
* Skilled in providing prompt, friendly and quality customer service.
* Skilled in controlling inventory.
* Skilled in problem solving.
Education/Training:
* High School Diploma or equivalent.
* Successfully completes all Training.
* Valid driver's license required.
* Attend seminars as assigned.
* Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.
Experience:
* 2+ years management experience in a food service/retail environment.
* Strong interpersonal and leadership skills.
* Judgment, tact, and diplomacy to effectively resolve conflicts.
* Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.
REPORTS TO:
The Franchise Manager and works under the general supervision of the General Manager of Company Operated Stores.
FOH-T - HI
Restaurant manager job in Urban Honolulu, HI
Job Description
Primary Job Function: Under the direction of the Dual-6 and/or Store Manager T-4, the FOH-T position is considered an entry-level Trainee. The incumbent is given specific and detailed instructions on the tasks to be performed, the procedures to be followed, and how the finished work will be submitted. Work assignments are clear-cut, routine, selected, and designed to develop the employee for career progression. The goal for this incumbent is to learn and become competent in all duty stations within a 90-day probationary period.
General Duties:
Complies with all company policies and procedures, updates, changes, and/or new material, policies, and/or procedures Genki Sushi USA, Inc. set forth.
Required to maintain dining room cleanliness and organization consistently.
Ensures proper sanitation of the dining room area according to company standards.
Works with management to ensure cleanliness of the restaurant's interior and exterior premises.
Ensures that customers are consistently satisfied with their dining experience daily.
Demonstrates and ensures proper customer service standards as set forth by Genki Sushi USA, Inc. are followed.
Professional and calm while dealing with disgruntled customers and complaints.
Notifies Store Manager T-4 of any customer complaint.
Attends all pre/post-shift briefings and scheduled meetings.
Learn and become competent in all duty stations.
Essential Duties:
Performs all essential job functions as required by a FOH staff member:
Server
Host
Cashier
Able to efficiently run every station in the front of the house, including but not limited to the following: host, cashier, refreshment, and bar.
Assist with proper storage and organization of deliveries on time.
Follows safe stock levels according to company standards.
Communicate and report to Store Manager T-4 on all FOH operational issues and service concerns daily and/or immediately if necessary.
Performs other assignments and duties as determined by the Store Manager T-4.
Other Duties/Functions:
Responsible for checking and working all scheduled shifts as posted.
Notifies the Store Manager T-4 of any personnel changes.
Attends mandatory staff meetings.
Adheres to all State OSHA, food, and sanitation requirements.
Job Knowledge, Skill, and Ability:
Be organized, clean, and neat in a work environment
Able to remember, recite, and promote menu items
Working Conditions:
Primarily works indoors in a restaurant environment.
Will be exposed to abnormal temperatures as required by job duties (kitchen, refrigerators, freezers).
Exposure and use of chemicals will be required for restaurant cleaning and sanitation.
Work Hours:
Will work between 4-6 hours per shift. Times and hours worked per week will vary based on operational needs.
Required to work at least 35 hours, including nights, weekends, and holidays as needed. Two of the three work availability times (day or night) must be weekend shifts.
Requirements:
Neat, clean, and well-groomed appearance.
Basic knowledge of food and beverage, service standards, customer relations & etiquette.
Able to serve alcohol (
applicable to stores with liquor licenses
) if required.
Tuberculosis (TB) Clearance by the Department of Health's Food Handler guidelines (Hawaii only).
Appropriate state's Food Handlers Card (Washington only).
Read, write, and speak English fluently.
Ability to communicate clearly, both verbally and in written form.
Physical Job Requirements:
Constant: Standing and walking
Frequent: Bend, stoop, reach and twist.
Ability to lift to 40lbs and move up to 50lbs through a crowded room continuously through the shift
Operate and clean restaurant equipment including but not limited to Point of Sales (POS) system, seating computer system, cash register, ordering tablet, beverage fountain, and miso soup dispenser/container.
Must be able to operate, load, and unload trash compactor.
RESTAURANT MANAGER DUNKIN%27 DONUTS - Kapolei - %2454K - %2456K / year, Up to %245,000 Sign-on Bonus doe, Up to 20% of annual salary in Bonus, HMSA, Vacation, and more
Restaurant manager job in Kapolei, HI
PRIMARY PURPOSE: Responsible for the general operations and execution of budgets of a single‐unit Dunkin' Donuts store. Our goal is to make sure every customer receives fast, accurate and friendly service and product, every time they visit our stores. In order to meet this goal, we hire and train Restaurant Managers to perform well and consistently in the major areas listed below.
ESSENTIAL DUTIES/FUNCTIONSLeadership & Communication
Ensures that a “Person in Charge” is assigned and present at all times.
Follows all Company policies and procedures:
Complies with all proper uniform standards and sanitation/hygiene requirements
Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift
Promotes Team Service standards by staffing and deploying effectively
Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and ServSafe certification; 5‐week management training program.
Communicates appropriately with Franchise Manager regarding product outages, equipment or maintenance needs, and other relevant topics as needed.
Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks.
Demonstrates practical knowledge, problem-solving and decision-making skills; anticipates problems and develops workable solutions.
Ensures continual positive interaction among team; provides supervision.
Frequently talks to customers/clients and talks to outside trade persons/vendors.
Coaches employees and uses progressive counseling process as indicated.
Regularly talks on the telephone, writes/composes written language and reads.
Product Quality
Coordinates the consistent planning, training, coaching and preparation of all products:
Ensures proper preparation of all product (i.e., sandwiches, coffee orders) according to spec and/or customer preference
Possesses ability to execute all positions worked according to Dunkin' Brands standard for Speed of Service
Understands and adheres to all quality standards (i.e., calibration, cleaning, temperatures, etc.)
Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards.
Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard.
Guest Service
Consistently delivers and ensures crew executes great customer service with each interaction, through proper greeting, order handling and execution, and payment processing:
Displays a sense of urgency and accountability when dealing with customers and crew
Handles complaints quickly and effectively
Possesses and demonstrates knowledge about all current marketing promotions, merchandising standards or special initiatives.
Manages shift to ensure Team Service to expedite the process of assembling customer orders:
Interacts with all crew members and guests using clear and understandable communication
Completes and utilizes Daily Shift Plan on every shift
Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard:
Drive Thru
Front Counter
Ensures successful opening and closing of all aspects of store operations.
Performs “night visits” to ensure PM crew is aware of and executes Dunkin' Brands service standards.
Training & Development
Recruits, interviews, selects and retains crew that meet/are able to meet standards expectations at all times.
Trains all new hires using required training methods (i.e., Online University requirements):
Tracks e-learning completion using required documentation methods.
Reviews e-learning and practice on positions to ensure knowledge and proper execution.
Holds crew meetings regularly to relay new promotions or initiatives, and to ensure ongoing training and development.
Conducts performance evaluations of crew for hourly pay rate increases.
Achieves 90% or better on Dunkin' Brands operational inspection.
Safety & Sanitation
ServSafe certified.
Maintains total premises to Dunkin' Brands standards of cleanliness and sanitation (interior, exterior, restrooms, food prep and storage, etc.).
Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew.
Practices all safety and sanitation procedures (handwashing, 3-sink set-up, proper rotation, etc.).
Understands and follows all OSHA, Board of Health, HazCom and Dunkin' Donuts Employee Health Standards.
Administration
Responsibly and ethically handles money and deposits in accordance with standards.
Deposits cash daily, and reports deposits as required by company standards.
Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to Restaurant Manager immediately.
Completes and posts the schedule for the following week and regularly evaluates performance of crew to ensure effective scheduling.
Tracks and regularly reviews applicable reports as required by Franchise Manager.
Profitability
Maintains the operational efficiency and profitability of the store to meet or exceed the store's sales expectations.
Demonstrates teamwork with other members of management (Franchise Manager, etc.) to plan, develop and implement sales-building methods.
Meets or is under food cost budget percentage; develops and implements solutions to control food waste and cost variance.
Meets or is under labor cost budget percentage; controls employee turnover and overtime.
Working Conditions
Works indoors under regular restaurant conditions.
Works outdoors under regular weather conditions as needed.
Works with a variety of restaurant equipment.
Work Hours
Sunday-Saturday availability.
Scheduled to work a minimum of 5 days and 40 hours per week plus any additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
Extended hours as necessary.
On-call to work varied work shifts (day, night, swing, or graveyard) as necessary.
On-call 24 hours/day for emergencies.
MENTAL DEMANDS
Continuously requires attention to detail, concentration, and alertness.
Frequently requires use of mathematical skills.
Good judgment and the ability to make appropriate decisions with minimal lead time to ensure restaurant operations run smoothly.
Analyze financial reports and data, and make decisions based on the data to improve store operations and performance.
PHYSICAL DEMANDS
Continuous fingering in cashiering, use of computer and calculator, use of corrected vision and wide field of vision.
Frequent standing, reaching and handling.
Occasional sitting, stooping, kneeling, crouching, crawling, walking, use of eye-hand-foot coordination, depth perception, pushing, pulling, lifting and carrying up to 50 lbs. of merchandise.
Seldom requires climbing, balancing, running, use of color vision and visiting/working at other sites.
Other
All other duties as assigned.
QUALIFICATION REQUIREMENTS
Skills/Knowledge:
Requires mathematical ability for proper cash handling and to process daily paperwork.
Ability to supervise, counsel, motivate, and train others.
Ability to prioritize and coordinate work duties and assignments.
Skilled in providing prompt, friendly and quality customer service.
Skilled in controlling inventory.
Skilled in problem solving.
Education/Training:
High School Diploma or equivalent.
Successfully completes all Training.
Valid driver's license required.
Attend seminars as assigned.
Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.
Experience:
2+ years management experience in a food service/retail environment.
Strong interpersonal and leadership skills.
Judgment, tact, and diplomacy to effectively resolve conflicts.
Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.
REPORTS TO:
The Franchise Manager and works under the general supervision of the General Manager of Company Operated Stores.
Auto-ApplyFOH-T - HI
Restaurant manager job in Kapolei, HI
Job Description
Primary Job Function: Under the direction of the Dual-6 and/or Store Manager T-4, the FOH-T position is considered an entry-level Trainee. The incumbent is given specific and detailed instructions on the tasks to be performed, the procedures to be followed, and how the finished work will be submitted. Work assignments are clear-cut, routine, selected, and designed to develop the employee for career progression. The goal for this incumbent is to learn and become competent in all duty stations within a 90-day probationary period.
General Duties:
Complies with all company policies and procedures, updates, changes, and/or new material, policies, and/or procedures Genki Sushi USA, Inc. set forth.
Required to maintain dining room cleanliness and organization consistently.
Ensures proper sanitation of the dining room area according to company standards.
Works with management to ensure cleanliness of the restaurant's interior and exterior premises.
Ensures that customers are consistently satisfied with their dining experience daily.
Demonstrates and ensures proper customer service standards as set forth by Genki Sushi USA, Inc. are followed.
Professional and calm while dealing with disgruntled customers and complaints.
Notifies Store Manager T-4 of any customer complaint.
Attends all pre/post-shift briefings and scheduled meetings.
Learn and become competent in all duty stations.
Essential Duties:
Performs all essential job functions as required by a FOH staff member:
Server
Host
Cashier
Able to efficiently run every station in the front of the house, including but not limited to the following: host, cashier, refreshment, and bar.
Assist with proper storage and organization of deliveries on time.
Follows safe stock levels according to company standards.
Communicate and report to Store Manager T-4 on all FOH operational issues and service concerns daily and/or immediately if necessary.
Performs other assignments and duties as determined by the Store Manager T-4.
Other Duties/Functions:
Responsible for checking and working all scheduled shifts as posted.
Notifies the Store Manager T-4 of any personnel changes.
Attends mandatory staff meetings.
Adheres to all State OSHA, food, and sanitation requirements.
Job Knowledge, Skill, and Ability:
Be organized, clean, and neat in a work environment
Able to remember, recite, and promote menu items
Working Conditions:
Primarily works indoors in a restaurant environment.
Will be exposed to abnormal temperatures as required by job duties (kitchen, refrigerators, freezers).
Exposure and use of chemicals will be required for restaurant cleaning and sanitation.
Work Hours:
Will work between 4-6 hours per shift. Times and hours worked per week will vary based on operational needs.
Required to work at least 35 hours, including nights, weekends, and holidays as needed. Two of the three work availability times (day or night) must be weekend shifts.
Requirements:
Neat, clean, and well-groomed appearance.
Basic knowledge of food and beverage, service standards, customer relations & etiquette.
Able to serve alcohol (
applicable to stores with liquor licenses
) if required.
Tuberculosis (TB) Clearance by the Department of Health's Food Handler guidelines (Hawaii only).
Appropriate state's Food Handlers Card (Washington only).
Read, write, and speak English fluently.
Ability to communicate clearly, both verbally and in written form.
Physical Job Requirements:
Constant: Standing and walking
Frequent: Bend, stoop, reach and twist.
Ability to lift to 40lbs and move up to 50lbs through a crowded room continuously through the shift
Operate and clean restaurant equipment including but not limited to Point of Sales (POS) system, seating computer system, cash register, ordering tablet, beverage fountain, and miso soup dispenser/container.
Must be able to operate, load, and unload trash compactor.
Foh-T - Hi
Restaurant manager job in Kapolei, HI
Primary Job Function: Under the direction of the Dual-6 and/or Store Manager T-4, the FOH-T position is considered an entry-level Trainee. The incumbent is given specific and detailed instructions on the tasks to be performed, the procedures to be followed, and how the finished work will be submitted. Work assignments are clear-cut, routine, selected, and designed to develop the employee for career progression. The goal for this incumbent is to learn and become competent in all duty stations within a 90-day probationary period.
General Duties:
Complies with all company policies and procedures, updates, changes, and/or new material, policies, and/or procedures Genki Sushi USA, Inc. set forth.
Required to maintain dining room cleanliness and organization consistently.
Ensures proper sanitation of the dining room area according to company standards.
Works with management to ensure cleanliness of the restaurant's interior and exterior premises.
Ensures that customers are consistently satisfied with their dining experience daily.
Demonstrates and ensures proper customer service standards as set forth by Genki Sushi USA, Inc. are followed.
Professional and calm while dealing with disgruntled customers and complaints.
Notifies Store Manager T-4 of any customer complaint.
Attends all pre/post-shift briefings and scheduled meetings.
Learn and become competent in all duty stations.
Essential Duties:
Performs all essential job functions as required by a FOH staff member:
Server
Host
Cashier
Able to efficiently run every station in the front of the house, including but not limited to the following: host, cashier, refreshment, and bar.
Assist with proper storage and organization of deliveries on time.
Follows safe stock levels according to company standards.
Communicate and report to Store Manager T-4 on all FOH operational issues and service concerns daily and/or immediately if necessary.
Performs other assignments and duties as determined by the Store Manager T-4.
Other Duties/Functions:
Responsible for checking and working all scheduled shifts as posted.
Notifies the Store Manager T-4 of any personnel changes.
Attends mandatory staff meetings.
Adheres to all State OSHA, food, and sanitation requirements.
Job Knowledge, Skill, and Ability:
Be organized, clean, and neat in a work environment
Able to remember, recite, and promote menu items
Working Conditions:
Primarily works indoors in a restaurant environment.
Will be exposed to abnormal temperatures as required by job duties (kitchen, refrigerators, freezers).
Exposure and use of chemicals will be required for restaurant cleaning and sanitation.
Work Hours:
Will work between 4-6 hours per shift. Times and hours worked per week will vary based on operational needs.
Required to work at least 35 hours, including nights, weekends, and holidays as needed. Two of the three work availability times (day or night) must be weekend shifts.
Requirements:
Neat, clean, and well-groomed appearance.
Basic knowledge of food and beverage, service standards, customer relations & etiquette.
Able to serve alcohol (
applicable to stores with liquor licenses
) if required.
Tuberculosis (TB) Clearance by the Department of Health's Food Handler guidelines (Hawaii only).
Appropriate state's Food Handlers Card (Washington only).
Read, write, and speak English fluently.
Ability to communicate clearly, both verbally and in written form.
Physical Job Requirements:
Constant: Standing and walking
Frequent: Bend, stoop, reach and twist.
Ability to lift to 40lbs and move up to 50lbs through a crowded room continuously through the shift
Operate and clean restaurant equipment including but not limited to Point of Sales (POS) system, seating computer system, cash register, ordering tablet, beverage fountain, and miso soup dispenser/container.
Must be able to operate, load, and unload trash compactor.
Auto-Apply