Top Restaurant Supervisor Skills

Below we've compiled a list of the most important skills for a Restaurant Supervisor. We ranked the top skills based on the percentage of Restaurant Supervisor resumes they appeared on. For example, 11.4% of Restaurant Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Restaurant Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Restaurant Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Restaurant Supervisor jobs:
  • Established myself as an enthusiastic and diplomatic team player in a demanding customer service environment.
  • Provided excellent customer service in high-quality, friendly atmosphere and developed a rapport with customers.
  • Provided excellent customer service by anticipating guests' desires and accurately fulfilling their desires.
  • Enhance customers overall satisfaction through providing exceptional customer service in a fast paced environment.
  • Provided excellent customer service, opened new accounts and operated cash registers.
  • Maintain uninterrupted customer service by managing crew change and rotation schedules.
  • Maintained superior customer service and high quality standards for dining experience.
  • Committed to providing outstanding customer service and a memorable experience.
  • Meet customer service objectives by promoting quality personalized service.
  • Supervised well-trained team dedicated to exceptional customer service.
  • Promoted and rewarded friendly and outstanding customer service.
  • Developed effective leadership and customer service skills.
  • Provided outstanding leadership and customer service.
  • Provide knowledgeable and personable customer service.
  • Provide fast-paced and satisfactory customer service.
  • Focused on providing quality customer service
  • Supervised, scheduled and motivated a staff of up to 15 employees, also trained service staff to enhance customer service.
  • Ensured superior performance against objectives in sales, profitability, customer service, operations, quality control, and staff development.
  • Maintained a high standard of world class customer service while performing multiple tasks in a busy and sometimes stressful work environment.
  • Specialized in customer service, personalized service, boosting sales, group management, and reservations manager at different events.

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2. Beverage Orders

high Demand
Here's how Beverage Orders is used in Restaurant Supervisor jobs:
  • Conducted daily food/beverage orders and inventory control.
  • Entered food and beverage orders in PosiTouch software system.
  • Coordinated biweekly food and beverage orders.
  • Operated a computerized register, handled complaints, and placed wholesale food and beverage orders with a variety of distributors.
  • Handled all day to day duties, including but not limited to, food and Beverage orders.
  • Take beverage orders from serving staff or directly from patrons

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3. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Restaurant Supervisor jobs:
  • Ensured hotel guest satisfaction by establishing a friendly relationship with customers.
  • Maximized guest satisfaction while maintaining quality standards and optimum profitability.
  • Served three outlets seasonally while maximizing guest satisfaction.
  • Monitor guest satisfaction by conducting periodic survey.
  • Monitored guest experience, touched tables, handled guest comments and performs service recoveries if necessary to ensure ultimate guest satisfaction.
  • Improved the guest satisfaction score by 4 points by being a role model for the rest of the team.
  • Develop the talents and skills of employees in the Main Dining Room as measured by guest satisfaction.
  • Staff Morale, Food Quality Assurance, Food Safety Compliance, Guest Satisfaction, Timeliness.
  • Focus on guest satisfaction and quality service in all aspects of the hospitality environment.
  • Provided excellent guest satisfaction and accommodating guest service to each and every hotel guest.
  • Supervised all aspects of outlets operations ensuring a high degree of guest satisfaction.
  • Determine training needs to accomplish departmental goals and implement plans for guest satisfaction.
  • Work closely with hotel department heads to manage overall guest satisfaction throughout hotel.
  • Gained knowledge to understand and teach empowerment principles to ensure guest satisfaction.
  • Assisted wait staff with orders and food delivery to guarantee guest satisfaction.
  • Increased Guest Satisfaction Survey numbers 27 points in a 6 month period.
  • Exceeded the highest rate of the company's guest satisfaction survey.
  • Supervised restaurant employees during shifts, ensuring high guest satisfaction.
  • Insure guest satisfaction and quality of food was at peek.
  • Provide services that are above and beyond guest satisfaction.

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4. Supervisory Activities

high Demand
Here's how Supervisory Activities is used in Restaurant Supervisor jobs:
  • Performed personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities.
  • Conducted supervisory activities such as creating work schedules and organizing employee time sheets.

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5. Food Preparation

high Demand
Here's how Food Preparation is used in Restaurant Supervisor jobs:
  • Supervised food preparation and provided daily supervision to food personnel.
  • Supervised and coordinated the activities of food preparations.
  • Maintained and sterilized food preparation equipment and facilities.
  • Monitored food preparation and cleaning methods.
  • Supervised kitchen staff of over fifty people and ensured proper food preparation, kitchen clean-up and proper shut down.
  • Provided customer service by answering all questions related to food preparation and other food and beverage issues.
  • Assisted catering department whenever possible, including food preparation and presentation, and room set-up and take-down.
  • Supervised kitchen staff of 20 people and ensured proper food preparation, kitchen clean-up and proper shutdown.
  • Monitored and ensure quality food preparation to control food, beverage and other supplies costs.
  • Assisted banquet department with room set-up, food preparation, service and execution of events.
  • Assist with daily coaching and team training, completed daily paperwork and food preparation.
  • Trained workers in food preparation and health and safety guidelines and procedures.
  • Assist with necessary banquet food preparations according to recipes and certain pars.
  • Train workers in food preparation giving help and guidance where appropriate.
  • Directed staff of 16 responsible for food preparation and service delivery.
  • Performed customer service, sales transactions, and food preparation.
  • Hired and trained staff of twelve food preparation employees.
  • Observed and evaluated food preparation and service workers.
  • Assisted with food preparation and line cook.
  • Monitored food preparation methods, and presentation of food to ensure that food is prepared and presented in an acceptable manner.

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6. Safety Procedures

high Demand
Here's how Safety Procedures is used in Restaurant Supervisor jobs:
  • Trained severs and kitchen staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
  • Trained and supervised restaurant employees on restaurant standards, safety procedures, and customer service expectations.
  • Trained newly hired personnel in safety procedures, standards of etiquette, & proper food handling
  • Assigned and oversaw food safety procedures and compliance.
  • Developed a training program for all employees increasing awareness of customer satisfaction and safety procedures.
  • Supervised kitchen staff and ensured adherence to safety procedures.

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7. Restaurant Operations

high Demand
Here's how Restaurant Operations is used in Restaurant Supervisor jobs:
  • Assisted general manager with daily restaurant operations, including: inventory control, ordering and ensuring daily production pars were completed.
  • Superintended day-to-day restaurant operations: customer satisfaction, server scheduling, bulk purchasing, accounting/record keeping, etc.
  • Supervised and managed all hotel restaurant operations to include the hotels exquisite full bar and security operations.
  • Managed and coordinated the overall restaurant operations, including customer service, inventory and marketing.
  • Maintain proper records of employees along with and information regarding restaurant operations.
  • Supervised four employees in daily restaurant operations.
  • Supervised restaurant operations and leading staff.
  • Worked through the years to advance in the Department and learn skills to manage the different Restaurant Operations.
  • Assist Restaurant Manager in all phases of restaurant operations and complete restaurant operation in absence of manager.
  • Managed restaurant operations in a fine dining environment to ensure the highest level of guest satisfaction.
  • Performed a variety of tasks including hosting, serving, and manage daily restaurant operations.
  • Maintained restaurant operations by scheduling within budget, forecasting and meeting sales goals.
  • Direct and Manage FOH staff; ensure proper execution of restaurant operations.
  • Managed front house restaurant operations for this high volume restaurant.
  • Make day to day decisions regarding restaurant operations and employees.
  • Ensured the integrity of restaurant operations through excellence in customer relations.
  • Gained vast experience of restaurant operations during several years experience working for Byerly s restaurant.
  • Direct staff in scheduling to ensure restaurant operations are ran smoothly.
  • Summer Internship) Supervised daily restaurant operations.
  • Engaged with resort guests to ensure customer satisfaction Oversaw restaurant operations and staff & trained new staff Updated and implemented training materials

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8. Room Service

high Demand
Here's how Room Service is used in Restaurant Supervisor jobs:
  • Oversee dining room operations, room service, private dining functions, and coordinate activities according to daily BEO's.
  • Supervised the opening and closing of all 4 outlets: Einstein Bagels, Lounge, Restaurant and Room Service.
  • Updated and maintained inventories of equipment/supplies; ordered additional supplies as needed for bar, restaurant and room service.
  • Supervised sports bar & restaurant, fine dining restaurant, coffee shop, gift shop & room service.
  • Hired, trained and supervised a staff of 10, in a Hotel restaurant and room service environment.
  • Assist management in daily food and beverage operations in the bar and lounge, restaurant and room service.
  • Interacted with guest at our Restaurant, Coffee bar, Bar and Room Service to ensure quality.
  • Train new employees on Rules and Regulations of IHG brand hotels for the Restaurant and Room Service.
  • Direct and assist staff to deliver excellent service while ensuring efficient and inviting dining room service.
  • Assist with the daily operation of the food and beverage outlets and room service functions.
  • Oversee all restaurant, lounge, and room service staff through coaching & auditing.
  • Oversee the Restaurant, Room Service, Comp Bar, and Fountain Court departments.
  • Monitor all phone calls to room service department to ensure timely resolution for same.
  • Supervised 3 departments including Restaurant dining room, Restaurant bar, and room service.
  • Lead shifts effectively and efficiently for all Quick Service and Room Service food outlets.
  • Managed staff of 30: restaurant, room service, and lobby lounge bar.
  • Ensured restaurant, bar, room service and pools were ready for service.
  • Make sure that my bar, room service and restaurant were fully supplied.
  • Manage daily shift activities of restaurant, lobby lounge gift shop and room service
  • Managed day-to-day breakfast operations in the restaurant, room service and coffee shop.

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9. Daily Operations

high Demand
Here's how Daily Operations is used in Restaurant Supervisor jobs:
  • Designed and instituted training programs and procedures, which improved daily operations, quality assurance and productivity.
  • Supervised the daily operations of the restaurant.- Stock-taking.- Customer Service- Safety and Sanitation
  • Supervised daily operations of restaurants (including interviewing and training hired personnel)
  • Assumed total responsibility of all daily operations of a 300-seat restaurant.
  • Managed and deposited cash for daily operations.
  • Supervised daily operations of hotel restaurant.
  • Trained restaurant staff on the daily operations such as food and drink handling, professional appearance and overall job tasks.
  • Dedicated employee, participating in the daily operations of the restaurant for over nine years with no breaks in employment.
  • Oversee day to day daily operations, employee's schedule, maintaining a clean kitchen as well as dining area.
  • Supervised the daily operations of five food and beverage outlets while maintaining an average of 55-60 hours per week.
  • Utilize effective communication skills to facilitate proper daily operations between the front of house and back of house.
  • Oversee daily operations, Supervisor and employee trainer, Food and beverage menu creation/design/pricing, Restaurant marketing.
  • Run daily operations of the Atrium Restaurant, Lobby Bar and In Room Dining Department congruently.
  • Supervised the daily operations of the wait staff in the hotel restaurant and in room service.
  • Directed daily operations with restaurant staff and managed workload between the associates and our guests.
  • Assisted Restaurant Managers with supervision of staff and daily operations of the restaurant.
  • Manage daily operations for five food and beverage outlets with approximately 40 associates.
  • Managed daily operations of dining room and restaurant service in 30 dining areas.
  • Ensured restaurant was fully prepared, cleaned, and organized for daily operations.
  • Executed daily operations, money handling, scheduling, ordering, etc.

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10. Customer Complaints

high Demand
Here's how Customer Complaints is used in Restaurant Supervisor jobs:
  • Reconciled customer complaints while ensuring the interaction and experience was satisfactory.
  • Investigate and resolve customer complaints about food/beverage quality and service.
  • Resolved customer complaints regarding any fraction of the establishment.
  • Attended to customer special requests and resolved customer complaints
  • Handled customer complaints and recognized service recovery opportunities.
  • Handled customer complaints and managed customer satisfaction.
  • Managed customer complaints, taking prompt and appropriate action to resolve problems in an effective and courteous manner.
  • Supported all members of the staff when issues arise and mediate customer complaints, requests and suggestions.
  • Resolved customer complaints regarding food service and other customer issues.
  • Responded to any customer complaints and restaurant problems during shift.
  • Ensured customers walked into a clean facility to enjoy an unforgettable eating experience Resolve customer complaints regarding food service.
  • Resolved customer complaints and concerns to include documenting and filing customer feedback with corporate leadership in a timely manner.
  • Schedule parties and take reservations.Resolve customer complaints regarding food service.
  • Deal with customer complaints in an efficient manner.
  • Resolved customer complaints regarding food service * Recorded transactions and operational needs * Estimated ingredients and Supplies
  • Estimate ingredients and supplies required to prepare a recipe..Resolve customer complaints regarding food service.
  • Make schedules for front house staff Train new hires Meet & greet customers/ handle customer complaints Interdepartmental communication Computer system use

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11. Staff Members

high Demand
Here's how Staff Members is used in Restaurant Supervisor jobs:
  • Conducted training for all incoming staff members and maintained operational standards.
  • Supervised and instructed Kitchen Staff Members in the use of all equipment, hygiene procedures, sanitation, and safety procedures.
  • Monitored tables and all staff members and ensured that everyone was on task and on point.
  • Directed operations for three restaurant venues and up to 20 or more staff members per shift.
  • Served as Manager on Duty * Supervised an average of eight staff members at a time.
  • Motivate all staff members to maximize sales by utilizing menu knowledge and suggestive selling techniques.
  • Managed multiple groups of staff members in the set up and breakdown of every event.
  • Supervised a team of 5 staff members including sous-chefs, dish washers, and busboys.
  • Trained staff members on service, menu, and wine list on regular basis.
  • Delegated work duties, managed performance, recruited and trained new staff members.
  • Supervised staff members along with hiring and firing of as needed.
  • Created a positive and healthy environment for all staff members.
  • Train and coach proper serving techniques to staff members.
  • Supervised all staff members and insured guest satisfaction.

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12. Service Standards

high Demand
Here's how Service Standards is used in Restaurant Supervisor jobs:
  • Coordinated with food & beverage department developed service standards and evaluated team performance.
  • Initiated specific service standards for restaurant.
  • Maintained high service standards by the ongoing training of basic service, hospitality, policies and procedures for all assigned employees.
  • Trained, maintained and inspected all service standards using record, menus, and appropriate reference material.
  • Checked restaurant's daily tasks to ensure cleanliness, high quality service standards and food presentation.
  • Coach, counsel, and motivate employees to reflect AMC's service standards and procedures.
  • Updated existing training program and service standards to assist in overall guest satisfaction scores.
  • Look forward meeting service standards and correct running of the operations in the Restaurant.
  • Instituted and upheld service standards and procedures with regards to food and beverage service.
  • Address guest's needs in accordance with service standards set forth by the company.
  • Enforced daily productivity, quality and customer service standards for the team of 5-7.
  • Supervised and coached the FOH service team to uphold Forbes Five Star service standards.
  • Worked closely with the Banquet Manager and Chef to maintain service standards.
  • Implemented strategies to drive revenue while maintaining current service standards.
  • Lead team on shift ensuring company service standards are upheld.
  • Ensured employee's adherence to service standards and procedures.
  • Train Staff in Service standards.
  • Resolve conflicts and maintain customer satisfaction * Create strategic plans and reviews; implement production, quality, and customer-service standards
  • Implemented new service standards & techniques for Bartenders, Servers & Bussers.
  • Responsibilitiesincluded: Scheduling, payroll, implementing training strategies to exceed service standards, preparingemployee reviews.

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14. Special Events

high Demand
Here's how Special Events is used in Restaurant Supervisor jobs:
  • Managed the waiters, cooks, and Chef, coordinated important buffets and arranged meal samples for special events.
  • Worked directly with the Marketing department and Casino Manager to ensure all special events were done to expectation.
  • Golf Club and Special Events Facility * Managed staff in server and special events areas of the business.
  • Organized and hosted special events in the restaurant including fundraisers, corporate meetings, and promotions.
  • Manage guest reservations and organize special events such as; birthdays, anniversaries, etc.
  • Assisted in coordinating, scheduling employees and executing special events in an outdoor environment.
  • Executed long range goals and implemented plans for special events for the hotel.
  • Handled ongoing training, special events as well as schedules and payroll.
  • Maintained Reservations, employee schedules and Special Events for VIP's.
  • Supervised restaurant including buffet, room service, and special events.
  • Served at special events as well as helping out when needed.
  • Organize and cater parties and a variety of special events.
  • Plan for special events in the semi-private Orchid Room with reservations, menus, timelines and special set ups.
  • Organized special events such as cigar dinners, private banquets, seasonal parties, Sunday brunch.
  • Organised restaurant for special events and functions.
  • Organized Bonkers Comedy club Organized special events, meetings spaces, wedding receptions, rehearsal dinners Banquet sales over 1.1 million

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15. Micros

average Demand
Here's how Micros is used in Restaurant Supervisor jobs:
  • Trained new hire employees on responsibilities and the MICROS system to ensure all proper procedures were followed.
  • Used MICROS to process guest checks accurately and efficiently for payment.
  • Added, changed, and removed items and/or prices in Micros.
  • Utilize Microsoft Excel to schedule staff and track cash over/short counts.
  • Entered daily data using Excel, Outlook, & MICROS.
  • Developed strong computer and technical skills through all Microsoft products.
  • Programmed menu changes and holiday menus into Micros POS.
  • Run end of shift reports on MICROS system.
  • Program and maintain MICROS Point of sale system.
  • Set up Micros menu items and prices.
  • Trained as a Micros property expert Implemented the World Taste Promotions from Chile, USA, Argentina, France and Spain.
  • Addressed customer concerns and complaints while filling in for Manager* Cross trained into all manager duties* Proficiency in Micros system.
  • Cashier, Stock and rotation of food, and using Micros computer system Responsible for Liquor Inventory, Stock.
  • Work with Microsoft programs, Kronos, and Micros on a daily basis.
  • Trained new and existing employees on restaurant POS system, MICROS.
  • Input orders in Micros Ordered food and supplies
  • Train all new employees on micros and the cooking aspect also.Filled in HAACP forms daily.
  • Use of Micros Symphany, Kronos, and Clearsky.

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16. Inventory Control

average Demand
Here's how Inventory Control is used in Restaurant Supervisor jobs:
  • Inventory control using computer systems.
  • Adhered to the financial systems in place for purchasing, revenue capture, payroll and food/inventory control.
  • Managed a $15,000 weekly bar budget and collaborated with General Manager to enforce inventory control procedures.
  • Maintain procedures for credit control, financial transactions, security of financial assets and inventory control.
  • Supervised inventory control, ordering, food sanitation, and quality control of food products.
  • Staff schedule, inventory control and events organization also where part of my role.
  • Inventory control on daily, weekly, and monthly basis.
  • Inventory controls, food ordering, and guest issues.
  • Coordinated ordering, stocking, and inventory control.
  • Inventory control including monthly and quarterly counts.
  • Reduced costs through strict inventory control.
  • Inventory Control Increase Profitability by Market Research
  • Performed daily schedule checks, inventory control, closing, and balancing tills for a 16-person crew.
  • Maintained inventory control of Bar * Consistently provided the highest standards of service & integrity.
  • Supervised restaurant operation and personnel Scheduled Employees Ensured inventory control and compliance with all food and beverage regulation Handled hiring process
  • Cook,Supervisor Frank Calello schedules, and inventory control)

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17. High Quality Food

average Demand
Here's how High Quality Food is used in Restaurant Supervisor jobs:
  • Inspected restaurant to ensure high quality food and food presentation and cleanliness.

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18. POS

average Demand
Here's how POS is used in Restaurant Supervisor jobs:
  • Recognized as bringing a higher level of accountability and responsibility to the position.
  • Discussed proposed programs with supervisor and obtains approval before implementing new program.
  • Demonstrate positive leadership characteristics as a way to motivation my team.
  • Demonstrated a positive attitude and energetic personality with a strong work ethic
  • Handled daily deposits and other cash/electronic transactions.
  • Handle money responsibilities including daily bank deposits.
  • Revised training requirements for front-of-house positions.
  • Assumed additional positions as needed.
  • Undertake such other duties as may be reasonably requested and that are commensurate with the nature and level of the position.
  • Assisted restaurant manager with proper set-up, increased sales and customer levels, offered hotel guest with the best possible customer service
  • Posted and properly filed gift certificates, awards, and E-Certificates as well as cash transactions and responsibility for personal bank.
  • Assist in closing of restaurant area, including side work, stocking, cleaning & financial paperwork & deposits as needed.
  • Operated POS system as well as process gift cards, memberships, and cash, credit, and debit cards regularly.
  • Cash handling, reporting, safe reconciliation and deposits; as well as, cost, labor and alcohol control.
  • Excelled in fast-past environment and ensured guests of all disposition were given a unique and memorable experience during each visit.
  • Increased revenue gains, ensuring competitive position in the market, while meeting and exceeding clients' needs and expectations.
  • Answered multiple phone calls, made numerous reservations, worked on a POSI system and dealt with a cash register.
  • Ensured the guests' needs were met in an effort to make their stay a positive and memorable one.
  • Trained in wide range of positions during this time, including food prep, line cook and wait staff.
  • Position: Restaurant Manager/Bartender/CLOSED FOR BUSINESS Duties: F/T position where I managed the restaurant in all aspects.

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19. FOH

average Demand
Here's how FOH is used in Restaurant Supervisor jobs:
  • Supervised operations for both FOH & BOH including ordering, scheduling, inventory, quality control, training all new employees.
  • Maintained up-to-date and accurate labor plans for FOH and BOH staffing needs, overseeing a $5,000 weekly labor budget.
  • Maintained daily attendance for all food and beverage employees and well a performed quarterly training for the FOH staff.
  • Help trained and developed all FOH and BOH employees.
  • Supervised the FOH and BOH functions of the restaurant.
  • Supervised FOH staff in a 250-seat restaurant.
  • Run my figure 8's through the restaurant BOH and FOH and assist where needed.
  • Inventory for food and Liqour, managed the bar and FOH, hiring/firing employees, scheduling, paperwork, cash handling
  • Managed FOH and BOH Presented and prepared menu items (Chef Special, Daily specials, etc.)
  • Created & implemented new employee standards for FOH staff In charge of seasonal and year around staff
  • Manage dinner service in BOH and FOH Server training and coverage as needed Close restaurant, cash outs, and cleanup

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20. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Restaurant Supervisor jobs:
  • Formulated weekly schedules and orchestrated monthly meetings.
  • Coordinated and executed weekly schedules for a staff of 10 servers while also managing time off requests.
  • Completed and edited daily and weekly schedules and payroll while controlling inventory and overhead.
  • Prepare weekly schedules to ensuring adequate staffing of the restaurant at all times.
  • Hired and trained employees, prepared weekly schedules, monitored and evaluated performance.
  • Managed weekly schedules for up to fifty front of house employees.
  • Create weekly schedules and forecast weekly business and cover counts.
  • Complete weekly schedules and daily duties for each staff member.
  • Make weekly schedules for front of the house employees.
  • Create weekly schedules and close payroll.
  • Prepared weekly schedules for all outlets based on forecast business volume Oversaw menu design and promotions for each outlet

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21. Food Cost

average Demand
Here's how Food Cost is used in Restaurant Supervisor jobs:
  • Lowered food cost by continuously completing a scheduled inventories and stock and requisition necessary supplies.
  • Promoted to Purchaser, streamlined the position by implementing new systems and controls to keep food cost well below norm.
  • Assisted the General Manager to meet labor and food costs while reaching $30 million in sales revenue annually.
  • Versed in daily operations, staffing, inventory management, management training, food cost control, and QSC.
  • Attained position as line supervisor through menu planning, new hire training and food cost control.
  • Planned menus by consulting with chefs; estimated food costs and profits; adjusted menus.
  • Reduced and controlled expenses by controlling food costs and waste.
  • Estimated food costs and created menu design.
  • Estimated food costs, and purchased inventory.
  • Utilized forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met.

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22. Food Safety

average Demand
Here's how Food Safety is used in Restaurant Supervisor jobs:
  • Administered and ensured compliance with food safety and sanitation policies, laws and practices, including corporate HACCP program.
  • Make sure business complies with health and food safety regulations.
  • Trained new employees according to Food Safety & Sanitation guidelines and Applebee's standards.
  • Coordinated and managed food safety aspects of the restaurant's operation 4.
  • Certified trainer/Training unit, Certified Food Safety instructor, Top Performer in Management Course and Certified Company acquisition trainer.
  • Maintain food safety via time/temperature control procedures, cleaning procedures and cross contamination control.

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23. Service Staff

average Demand
Here's how Service Staff is used in Restaurant Supervisor jobs:
  • Developed and implemented training procedures for service staff.
  • Oversee the dining area; supervise food and beverage service staff in accordance with operating policies.
  • Oversee day-to-day requirements of all service staff in main dining room.
  • Hire, train and supervise Premium Service staff and Bar Staff.
  • Hired, trained, and scheduled kitchen and service staff.
  • Conducted daily meetings and training of service staff.
  • Guide service staff in serving guests Handle tables when needed, take orders and serve guests Creating marketing strategies and advertising.

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24. Service Quality

average Demand
Here's how Service Quality is used in Restaurant Supervisor jobs:
  • Greeted and seated restaurant patrons according to floor charts, monitored table turnover and overall service quality in the dining areas.
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  • Manage staff of 10 - 25 accountable for events set/breakdown and guest service quality assurance.
  • Performed restaurant walk-throughs to gauge timelinessand excellent service quality.
  • Cut food and labor costs while increasing sales, food/service quality and guest satisfaction.
  • Performed restaurant walk-throughs to ensure timeliness and excellent service quality.

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25. Monthly Inventory

average Demand
Here's how Monthly Inventory is used in Restaurant Supervisor jobs:
  • Record and input monthly inventory information
  • Inventory Control - order, price and conduct monthly inventory of all liquor, wine and beer.
  • Managed food ordering (FIFO) and monthly inventory, minimizing waste to boost profits.
  • Place weekly food orders and conduct monthly inventory of product.
  • Conduct Weekly Inventory, Monthly Inventory, and product ordering.
  • Maintained weekly & monthly inventory and managing labor.
  • Take monthly inventory, create new hire packets, event flyers.
  • Respond to guest inquiries and needs Maintain monthly inventory Supervise, recruit and train staff Develop and implement resort programs

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26. Company Standards

average Demand
Here's how Company Standards is used in Restaurant Supervisor jobs:
  • Contributed to sales increases and cost containment through strict adherence to company standards and service levels in the restaurant.
  • Complied with the TABC (Texas Alcohol Beverage Commission) and company standards while serving alcoholic beverages.
  • Ensured all company standards and procedures are implemented and adhered to in my area of work.
  • Led shift staff in adherence to all safety protocols and company standards.
  • Dress accordingly to company standards.
  • Demonstrated excellent execution and proficiency in multitasking to ensure restaurant was ran at company standards.
  • Set up morning breakfast bar~Assign servers to sections~Manage till~Maintain company standards in excellence and service.

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27. Marriott

average Demand
Here's how Marriott is used in Restaurant Supervisor jobs:
  • Ensured inventory was up to par and met all of Marriott's Gold Standard requirements.
  • Trained and motivated staff and managed all operations of Russell's Lounge in OKC Marriott.
  • Hired, trained and developed staff in accordance with Marriott and CSM standards.
  • Named a Top 10 hotel in the Marriott brand for restaurant service.
  • Completed Marriott Supervisor in Training program in a high volume restaurant.
  • Adhered to Marriott's safety and sanitation standards.
  • Spirit to Serve Award Oklahoma City Marriott 2003
  • Implemented Marriott's Gold Standard liquor selection.
  • Assisted with cash handling, cooking, sanitation, cold production, front of house Completed Marriott Manager Training Program.
  • Directed employees as a supervisor in daily functions to meet Marriott standards and to ensure customer satisfaction.
  • Helped supervise many large scale events hosted at the Grand Hotel Marriott.
  • Supervised operations in Southbend Marriott's 180-seat hotel restaurant and lounge.

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28. Liquor Inventory

average Demand
Here's how Liquor Inventory is used in Restaurant Supervisor jobs:
  • Organized and instituted effective liquor inventory storage to streamline ordering process.
  • Developed and provided an updated documentation of liquor inventory.
  • Requested and distributed liquor inventory to outlets and banquets.
  • Performed and managed liquor inventory.
  • Staffed restaurant, completed revenue reports, ordered and managed liquor inventory, and additional duties as assigned by general manager.
  • Manage weekly perpetual liquor inventory of $25,000 and all aspects of running a 150 seat mid-scale restaurant within budget.
  • Cut liquor inventory by 30% eliminated dead inventory by creating monthly drink specials.
  • Managed all Liquor Inventory for Banquets, Bar and Restaurant.
  • Maintained all liquor inventory on a daily basis.
  • Facilitated bourbon events and PDR dinner's Organized liquor inventory and ordering Facilitated bourbon trainings

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29. Labor Costs

low Demand
Here's how Labor Costs is used in Restaurant Supervisor jobs:
  • Control budgets by maintaining relationships with vendors and monitoring inventory and labor costs.
  • Enlarged server responsibility to 5 tables, reducing overhead and labor costs by 10%.
  • Created liquor order for each week and helped manage liquor, and labor costs.
  • Reduced labor costs by 50 percent while maintaining excellent service and profit levels.
  • Managed schedules with an emphasis on controlling labor costs.
  • Regulated the liquor and labor costs for the Restaurant.
  • Reduce labor costs by 10 to 40 percent daily.
  • Control labor costs via efficient scheduling.
  • Account for food and labor costs.
  • Saved money by controlling labor costs.

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30. Customer Relations

low Demand
Here's how Customer Relations is used in Restaurant Supervisor jobs:
  • Screen and hire FOH staff, monitors their performance and provides guidance to improve customer relations.
  • Maintain good customer relationships by courteous, daily contact and ensuring professional and quality service.
  • Boosted conversion rates by 80% through creative, innovative customer relationship building.
  • Managed all customer relations, complaints and special needs.
  • Trained service staff on customer relations and sales promotions.
  • General Manager of operations and staff * Employee/customer relations, Scheduling and staffing
  • Illustrate "above and beyond" customer relations including resolving customer complaints.

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31. Complete Disciplinary Write-Ups

low Demand
Here's how Complete Disciplinary Write-Ups is used in Restaurant Supervisor jobs:
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

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32. Pre-Shift Meetings

low Demand
Here's how Pre-Shift Meetings is used in Restaurant Supervisor jobs:
  • Conducted pre-shift meetings on a daily basis to ensure open communication and to vocalize expectations.
  • Directed guest traffic control, pre-shift meetings and lineups for the entire front of the house.
  • Conduct daily pre-shift meetings with all staff to go over hotel info, V.I.P.
  • Conduct daily pre-shift meetings with each crew to establish effective communications.
  • Conducted pre-shift meetings for employees and informed staff about daily events.
  • Conducted pre-shift meetings to inform staff of daily events.
  • Conducted pre-shift meetings and running day to day operations.

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33. Cost Control

low Demand
Here's how Cost Control is used in Restaurant Supervisor jobs:
  • Involve in product cost control, inventory and ordering of products, sales report and costumer service.
  • Labor and cost control and address any issues or problems during the day.
  • Managed 70+ label wine list including ordering, training, and cost control.
  • Scheduled front and back of house employees for effective cost control.
  • Assisted management team with shift operations with accountability for guest experiences,staff motivation, financial results and labor cost controls.
  • Assisted General Manager with implementing food & beverage cost control programs assisted District Manager conducting training for new accounts openings.

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34. Front Desk

low Demand
Here's how Front Desk is used in Restaurant Supervisor jobs:
  • Hired as a Front Desk Associate; promoted to Night Auditor; promoted to Restaurant Supervisor.
  • Cashier, cook, waitress, gift shop attendant, housekeeper, front desk clerk.
  • Front Desk Agent Checked guests in and out, pre-assigned guest rooms, and took reservations.
  • Coordinate Front Desk employees and Front of House servers, In-house and Door crowd control, Bus tables, greeting customers.
  • Identify member needs and retain members, provide quality member service through front desk and all aspects of the club.
  • Oversee front of house operations including front desk, reservation center, valet, transportation, and retail gift shop.

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36. Bank Deposits

low Demand
Here's how Bank Deposits is used in Restaurant Supervisor jobs:
  • Calculated and approved daily/nightly bank deposits to prevent financial loss for the establishment.
  • Prepared bank deposits and made deposits daily according to company policy.
  • Performed daily cash reconciliation, bank deposits and credit card reconciliation.
  • Executed daily cash operations, including bank deposits and cash reconciliations.
  • Completed financial obligations including bank deposits and payroll.
  • Prepared bank deposits and calculated necessary change orders.

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37. Efficient Service

low Demand
Here's how Efficient Service is used in Restaurant Supervisor jobs:
  • Monitor outlet for fast and efficient service, safety and well-being of guests.
  • Manage front-end operations to ensure friendly and efficient service.
  • Ensured quality and efficient service.
  • Train employees to provide friendly, efficient service, exceeding customer expectations.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

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38. Company Policies

low Demand
Here's how Company Policies is used in Restaurant Supervisor jobs:
  • Ensured employee and operational compliance with safety regulations and company policies.
  • Hired and trained new employees, monitored department budgets, created employee schedules, established and enforced company policies and procedures.
  • Assist customers and assess complaints, answer and transfer phone calls, enforce company policies, etc.
  • Comply with all state laws and company policies regarding alcohol.
  • Trained coworkers on company policies and procedures.
  • Completed job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.

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39. Ensure Cleanliness

low Demand
Here's how Ensure Cleanliness is used in Restaurant Supervisor jobs:
  • Conduct daily inspections of premises to ensure cleanliness and a high quality food and presentation.
  • Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.

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40. Quality Standards

low Demand
Here's how Quality Standards is used in Restaurant Supervisor jobs:
  • Provide guests with an exceptional dining experience and upholding service and quality standards.
  • Ensured quality standards were achieved in dining room and lounge.
  • Managed cooks to ensure food quality standards are met.
  • Maintain established cost and quality standards.
  • Ensured highest hygiene and quality standards delivered.
  • Observe, assist, and evaluate associates and work procedures to ensure quality standards and services are being met.
  • Supervised employees and ensured Applebee's quality standards are adopted and upheld.

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41. Beverage Outlets

low Demand
Here's how Beverage Outlets is used in Restaurant Supervisor jobs:
  • Work with Restaurant Management Team to market Food and Beverage outlets to groups and conventions that do not have scheduled meals.
  • Complete opening and closing duties in all food and beverage outlets.
  • Assisted in supervising the other food and beverage outlets as well.
  • Monitor service in food and beverage outlets.
  • Prepared, assigned and delegated responsibility and authority of operations of all food and beverage outlets to achieve profitable results.
  • Assisted department head to manage three food and beverage outlets, accommodated up 250 guests per meal period (restaurant).

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42. Inventory Management

low Demand
Here's how Inventory Management is used in Restaurant Supervisor jobs:
  • Managed optimal inventory management, monitored location metrics and all accounting functions.
  • Conduct inventory management of equipment, supplies, liquor, and report shortages to the GM and Controller.
  • Manage office systems and concessions operations: vendor relationships, inventory management, equipment maintenance, liquor licensing.
  • Managed comprehensive inventory purchasing, inventory management and cost containment requirements necessary to ensure profitable operations.
  • Conducted inventory management and cash drawer responsibilities while communicating with customers and employees.
  • Scheduled and received food and beverage deliveries for inventory management.

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43. Performance Reviews

low Demand
Here's how Performance Reviews is used in Restaurant Supervisor jobs:
  • Conducted quarterly orientations and performance reviews.
  • Conducted performance reviews and scheduling.
  • Organize and complete paperwork for multiple restaurant venues, annual performance reviews, safety and loss prevention.
  • Develop and foster the skills of associates working within the outlets via training and performance reviews.
  • Assist with the training of restaurant staff including holding annual performance reviews.
  • Provide input on employee performance reviews to include corrective measures as well as recognition of exceptional employee performance.

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44. Sales Goals

low Demand
Here's how Sales Goals is used in Restaurant Supervisor jobs:
  • Managed dining room setup, cleanliness inspections, food and beverage inventory, and sales goals.
  • Implemented and enforced action plans to meet sales goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Worked closely with ownership to establish company sales goals while ensuring the delivery of excellent customer service and satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Executed restaurant profitability through budgeting and attaining sales goals.

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45. Seat Guests

low Demand
Here's how Seat Guests is used in Restaurant Supervisor jobs:
  • Seat guests as they enter the restaurant and accommodate specific allergies guests may have.
  • Serve, greet and seat guests.
  • Greet and seat guests, aid servers when necessary, bartend, barista, room service as well.
  • Oversee the dinning room Great hotel guests and costumers Seat guests for dinner Inform the manager of any problems
  • Greet and seat guests Standard cash handling procedures Take and make reservations Attend to guest satisfaction
  • Greet and seat guests, and present menus and wine lists.

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46. Starbucks

low Demand
Here's how Starbucks is used in Restaurant Supervisor jobs:
  • Participated in integration of Starbucks Playbook as well as increased focus on retail coffee sales as additional revenue stream.
  • Managed four different departments (Starbucks, Sheraton Club Lounge, Room Service and Chairman Lounge).
  • Prepare schedules for Garden Court Restaurant, Rain Bar and Lounge and Starbucks.
  • Cross trained in all other food and beverage outlets (Catalina BBQ Co., Starbucks, Salud!
  • Collaborated with Executive Management and Starbucks Corporate Management to propel company objectives.
  • Manage day to day operations for Blue Fire Grill Restaurant and full- service bar, Starbucks, and Room service areas.

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47. Worker Performance

low Demand
Here's how Worker Performance is used in Restaurant Supervisor jobs:
  • Resolve customer complaints regarding worker performance or services rendered.

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48. Disciplinary Actions

low Demand
Here's how Disciplinary Actions is used in Restaurant Supervisor jobs:
  • Participate in disciplinary actions and create corrective steps.
  • Utilized computer to process group vouchers, order supplies, and document disciplinary actions.
  • Presided over disciplinary actions of the staff.
  • Enforced company policy and followed with disciplinary actions in both performance and attendance.
  • Complete regular employee evaluations and performance appraisals for annuals and disciplinary actions.
  • Evaluate and implements counseling & progressive disciplinary actions.

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20 Most Common Skill for a Restaurant Supervisor

Customer Service14.3%
Beverage Orders10.6%
Guest Satisfaction9.4%
Supervisory Activities8.1%
Food Preparation7.9%
Safety Procedures7.8%
Restaurant Operations5.6%
Room Service5.5%

Typical Skill-Sets Required For A Restaurant Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
11.4%
11.4%
2
2
Beverage Orders
Beverage Orders
8.4%
8.4%
3
3
Guest Satisfaction
Guest Satisfaction
7.5%
7.5%
4
4
Supervisory Activities
Supervisory Activities
6.5%
6.5%
5
5
Food Preparation
Food Preparation
6.3%
6.3%
6
6
Safety Procedures
Safety Procedures
6.3%
6.3%
7
7
Restaurant Operations
Restaurant Operations
4.5%
4.5%
8
8
Room Service
Room Service
4.4%
4.4%
9
9
Daily Operations
Daily Operations
4.3%
4.3%
10
10
Customer Complaints
Customer Complaints
3.1%
3.1%
11
11
Staff Members
Staff Members
2.4%
2.4%
12
12
Service Standards
Service Standards
2%
2%
13
13
Menu Items
Menu Items
2%
2%
14
14
Special Events
Special Events
1.9%
1.9%
15
15
Micros
Micros
1.7%
1.7%
16
16
Inventory Control
Inventory Control
1.6%
1.6%
17
17
High Quality Food
High Quality Food
1.6%
1.6%
18
18
POS
POS
1.4%
1.4%
19
19
FOH
FOH
1.3%
1.3%
20
20
Weekly Schedules
Weekly Schedules
1.2%
1.2%
21
21
Food Cost
Food Cost
1.1%
1.1%
22
22
Food Safety
Food Safety
1.1%
1.1%
23
23
Service Staff
Service Staff
1%
1%
24
24
Service Quality
Service Quality
1%
1%
25
25
Monthly Inventory
Monthly Inventory
1%
1%
26
26
Company Standards
Company Standards
0.9%
0.9%
27
27
Marriott
Marriott
0.9%
0.9%
28
28
Liquor Inventory
Liquor Inventory
0.8%
0.8%
29
29
Labor Costs
Labor Costs
0.7%
0.7%
30
30
Customer Relations
Customer Relations
0.7%
0.7%
31
31
Complete Disciplinary Write-Ups
Complete Disciplinary Write-Ups
0.7%
0.7%
32
32
Pre-Shift Meetings
Pre-Shift Meetings
0.7%
0.7%
33
33
Cost Control
Cost Control
0.7%
0.7%
34
34
Front Desk
Front Desk
0.7%
0.7%
35
35
Menu Development
Menu Development
0.6%
0.6%
36
36
Bank Deposits
Bank Deposits
0.6%
0.6%
37
37
Efficient Service
Efficient Service
0.6%
0.6%
38
38
Company Policies
Company Policies
0.6%
0.6%
39
39
Ensure Cleanliness
Ensure Cleanliness
0.6%
0.6%
40
40
Quality Standards
Quality Standards
0.6%
0.6%
41
41
Beverage Outlets
Beverage Outlets
0.6%
0.6%
42
42
Inventory Management
Inventory Management
0.6%
0.6%
43
43
Performance Reviews
Performance Reviews
0.6%
0.6%
44
44
Sales Goals
Sales Goals
0.5%
0.5%
45
45
Seat Guests
Seat Guests
0.5%
0.5%
46
46
Starbucks
Starbucks
0.5%
0.5%
47
47
Worker Performance
Worker Performance
0.5%
0.5%
48
48
Disciplinary Actions
Disciplinary Actions
0.5%
0.5%

22,161 Restaurant Supervisor Jobs

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