RH jobs in Cleveland, OH - 116 jobs

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible. RH is seeking an Outlet Assistant Store Leader to partner with the Outlet Leader in driving operational excellence and fostering a culture grounded in quality and service. This role plays a pivotal part in creating an environment where teams can thrive and customers enjoy extraordinary experiences. The ideal candidate is a passionate, solutions-driven leader who thrives in a fast-paced setting, embraces challenges as opportunities, and develops teams to achieve extraordinary results. YOUR RESPONSIBILITIES Coach, lead and develop the team in partnership with the Outlet Leader Review and analyze business performance to identify opportunities and achieve extraordinary results Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives. Maintain merchandising standards that reflect the RH brand and Outlet vision Ensure visual presentation supports safety, cleanliness, and operational excellence Model adaptability and guide the team through change with a solutions-focused approach Represent the RH brand through communication, personal presentation, and professionalism OUR REQUIREMENTS 3+ years of leadership experience in retail, preferably in home furnishings Proven ability to inspire, coach, and develop high-performing teams Analytical and strategic thinker with sound decision-making skills Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications Adaptable and resilient, with a solutions-focused approach to change and challenges Flexibility to work a dynamic schedule across all operational hours OUR PHYSICAL REQUIREMENTS Lift and move items up to 50 lbs., using proper equipment and safety techniques Maneuver throughout the sales floor and stockroom Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used - and loved - for generations. The Associate Merchandise Planner is responsible for creating and maintaining monthly and yearly financial plans for their assigned categories and effectively partnering with the Merchandising, Sourcing, Channel (Stores / Ecom) and Distribution & Logistics teams on identifying and implementing strategies to achieve the approved plans. Essential Duties & Responsibilities: Develop annual / seasonal / monthly category merchandise financial plans in accordance with company goals, historical performance and trend analysis. Create SKU level sales and inventory plans for seasonal Investment Reviews to ensure the correct inventory levels in place to support category plans. Continuously analyze and reforecast the Open to Buy and recommend / execute strategies to maximize opportunities and minimize risk. Monitor and manage inventory levels throughout product lifecycle to stay in line with the turn and inventory plan, partnering with Sourcing and Vendors to adjust on order where appropriate. Develop and execute price actions to drive sales and margin across new products, promotions and markdowns. Evaluate stock and sales by store or DC for replenishment product and make recommendations to balance inventory and drive SKU productivity. Conduct detailed SKU hindsight analysis and present findings and actions to maximize SKU productivity, margin and turn. Set and communicate KPI targets and updates (e.g. SKU Count & Productivity, Sales, Margin and Inventory targets) to Merchandising partners Requirements: Bachelor's Degree or equivalent business experience Minimum 3 years of experience in Merchandise Planning, Allocation or Buying High proficiency in Excel Thorough understanding of retail math Strong analytical curiosity and critical thinking Drive to problem-solve, continuously improve and execute Strong written and verbal communication skills Self-motivated and able to work in a dynamic / fluid environment with efficiency, accuracy and sense of urgency Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. The Director Site Merchandising will be accountable for developing and implementing a cohesive, integrated product strategy for Arhaus.com that aligns with overall business objectives. This role is responsible for managing product assortment, delivering consistent customer experiences, and supporting the achievement of company sales targets. This role will report into our VP Buying. Essential Duties & Responsibilities: Strategy development: Create and implement a comprehensive omnichannel merchandising strategy that supports the business. This involves using product selling, site engagement, and customer data to identify trends, curating product assortments, and aligning with Total Company as well as E-Commerce sales and profitability goals Team Leadership: Manage team of omnichannel assistant merchants, responsible for product set-up, product maintenance, and regular site audits Product Management: Responsible for the accuracy, completeness, and consistency of the presentation of all product information on Arhaus.com, optimizing to support discovery, engagement, and purchase decisions Product Life Cycle: Bringing new items to life, supporting current assortment, and exiting discontinued products SKU Creation and Maintenance: Linking product information management systems to E-Commerce platform Customer-facing information accuracy: Product Naming, Descriptions, Specifications, Dimensions, Pricing, Imagery, SKUs, Availability Messaging, and more Product Presentation: Ensure products are presented in compelling ways across Arhaus.com through Product Landing Pages, Product Detail Pages, Cross-Selling placements, and other product feature areas, keeping both Total Company and E-Commerce selling performance top of mind. Report on differences in E-Commerce versus Brick & Mortar selling, optimizing placements for all channels Cross-functional Collaboration: Create strong partnerships with the E-Commerce, Marketing, Creative, and Analytics teams to ensure merchandising strategies are optimized as well as innovating new customer experience opportunities Performance Analysis: Leverage reporting from the E-Commerce Analytics team to analyze product sales and site engagement, keeping team members informed of site performance. Collaborate with cross-functional teams to make any necessary adjustments to maximize sales in the short-term while identifying larger themes for long-term product development recommendations Marketing Collaboration: Partner with Marketing team to develop and execute omnichannel product campaigns Brand Representation: Partner with E-Commerce and Marketing teams to balance brand strategy with sales driving techniques Requirements: 5+ years of experience in merchandising or buying within an omnichannel retail environment. E-Commerce and online merchandising experience preferred Strong managerial and leadership skills with a demonstrated track record of setting clear goals, providing constructive feedback, and fostering a high-performance culture Experience with merchandising and retail analytics software, e-commerce platforms, product information management, and inventory management systems Excellent communication and interpersonal skills to build strong relationships with cross-functional internal teams and outside partners Strategic and creative mindset, with a customer-centric approach to merchandising Leadership and project management skills to oversee multiple initiatives simultaneously Strong knowledge of E-Commerce businesses Strong analytical skills with the ability to interpret data and forecast trends A bachelor's degree in merchandising, business, or a related field Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

The Associate Quality Analyst is responsible for assisting with the preparation of routine product and quality inspections (including packaging), troubleshooting, and reporting. Essential Duties & Responsibilities: * Assist in preparing quarterly reporting to provide insight into quality and packaging metrics for the department and vendors * Assist in department analysis and reporting as needed. * Work with cross functional team to drive vendor improvements through data, accountability, and leadership. * Assisting leaders to maintain, refine and/or improve processes within the area to meet customer requirements which include deadlines and quality/package standards. * Work with, and communicate as needed to the Stores, Concierge, PD, Buying, and the Distribution teams on issues that arise and determine next steps in order to eliminate future issues. * Assist with issuing vendor chargebacks as needed and working with cross functional teams determine next steps for current inventory and future production. * Communicate with internal and external team to ensure timely and effective problem resolution and go-forward action plan. * Reads and understands job aids/work instructions and/or follows oral instructions to execute the overall objectives of reduced quality/packaging returns and improved customer satisfaction component flow requirements. Requirements: * Associate's or Bachelor's degree in a relevant field such as: manufacturing, quality management or a related discipline is preferred * Understanding of regulatory and performance, and/or transit testing which includes (but not limited to): CPSC, BFMA, UL, ETL, and GCC. (Preferred by not required) * Must be proficient in Microsoft Excel, specifically in using functions, pivot tables, and data analysis. * Must be proficient in Microsoft PowerPoint. * Must have strong organizational skills and be able to balance various tasks/projects. * Must have strong verbal and written communication skills. * Must have strong analytical and problem-solving skills. * Must have a high level of ethics, integrity, judgment, and confidentiality. * Must have a valid driver's license. * Must be able to travel domestically/internally as needed (>5% of time). Physical Demands: The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * Employee is regularly required to stand, walk, and sit; use hands and fingers to handle or feel; reach with hands and arms. * Employee is frequently required to talk and/or hear. * Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. * Requires use of computer, telephone and operation of a motor vehicle. Work Environment: The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * The noise level in the work environment is usually moderate and work is generally performed in a standard office environment. * Occasional travel, including overnight travel, may be required. * Must have reliable, appropriate transportation. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

YOUR ROLE You can't buy product if it's not on the floor, right?! As a part-time stock brand Ambassador, you're an expert at keeping product moving from the Stockroom to the Salesfloor through shipment processing, replenishment, markdowns and merchandising. You've got a passion for AEO Brand Standards, an eye for merchandising and a keen attention to detail. Even though the Stockroom is #yourplace, you're able to flex your skills to support your team and guests on the Salesfloor as needed. Most importantly, you represent AEO values and you bring your REAL self to work every day! YOUR RESPONSIBILITIES You've got a passion for brand standards: You're a go-getter when it comes to keeping product moving and you do so through effective and timely shipment processing, replenishment, markdowns and merchandising. The Stockroom is your home base and you #ownit! You're a master at keeping the Stockroom running efficiently and productively by ensuring merchandise, visual props, marketing and fixtures stay organized. You're innovative: Whenever you see a merchandising opportunity, you inform store leadership, make a game plan, and take action to correct it. You know that teamwork makes the dream work: You're always prepared to step in and help fellow team members complete non stock-related tasks or assist with guests. Integrity is your middle name: Safety standards are a priority to you, both in the Stockroom and on the Salesfloor. You follow Asset Protection standards and always adhere to AEO's policies and procedures. YOU'D BE GREAT FOR THIS ROLE IF: You love AE and Aerie products! You love organization and have attention to detail; priority-setting and time management are your strong suits. You have flexible availability- you're there to get product moving early in the morning, late in the evening and on the weekends. You've worked in a stock-related role previously - #practicemakesperfect. OUR ASSOCIATES LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

Since 1986, our mission at Arhaus has been simple. We design and build heirloom quality products while holding true to our commitment to use earth-friendly materials and to give back whenever possible. We are looking for someone who shares our love of story-telling and believes passionately in the value of heirloom quality artisan furniture, sustainability, and our mission to continue to learn and grow as a brand. The Graphic Designer of Catalog will support the Creative Team in translating art direction into effective and highly creative photo driven layouts for seasonal catalogs and additional consumer and internal facing projects. You will use your passion for elevated design, photography, and Photoshop to create beautiful layouts, and to reimagine interior spaces. You bring a passion for brainstorming and collaborating on projects in a team-based atmosphere and the proven ability to own designs from start to finish. Key Responsibilities Creating multiple catalog layout solutions that explore different expressions of elevated Typesetting and photographic compositions, to present options for final layout selection. Photoshopping images to align photography with the Creative Director's vision for art direction. Support the Creative Director's vision by creating mood boards including gathering inspiration for interior design direction, photo art direction, floral direction, layout direction, color direction, furniture direction, location direction, and set direction. Preparing presentations for catalog concept reviews and catalog pagination reviews. Manage multiple design projects, and other design deliverables simultaneously. Participate in design reviews with a range of stakeholders across the organization. Drive design projects through all creative phases, from concept, to photoshoot planning, to design reviews, to passing off final files. Responsible for presenting your work to the team, routing files for approval, and releasing organized files to production partners when approved. Maintain accountability for overall quality of creative work. Partner with Marketing leads to explore designs that elevate the brand and excite customers. Experience/Requirements Creative portfolio showing your superior understanding of Photoshop with multiple visual examples of different Photoshop techniques. Graphic design portfolio demonstrating photo driven layouts and print-based design solutions with an elevated aesthetic. Exceptional creative concepting ability, as evidenced by a diverse portfolio of graphic design projects. Eye for visual storytelling with elevated photography, typesetting and graphic design. Experience ensuring designs translate to printed pieces. Organized and able to prioritize, multi-task, and work independently through ambiguity. Experience creating photo driven designs and maintaining consistent typographic standards. Strong project management skills as an individual contributor and the ability to influence others as a project leader. Able to work well in cross-functional teams. Excellent presentation, collaboration, and communication skills, as well as a strong customer service mentality, and ability to build and maintain relationships. Visual design expertise demonstrated through mockups, prototypes, and style guides. Fluent in English, with excellent communication, presentation, and social skills. Strong communication, presentation, and interpersonal skills including the ability to communicate design concepts appropriately to different audiences in varying levels of the organization. Bachelor's Degree in Advertising, Design, or other relevant field. Fluent in Photoshop, InDesign, and Adobe Creative Suite. Passion for Interior design, creative drawing and painting with examples of your work is a plus. EMPLOYEE BENEFITS • Exceptional advancement opportunities • Competitive earnings, bonus opportunities, and generous employee discount • Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status) • Flex spending plan • 401K retirement program and 529 college savings plan • Paid vacations and holidays (Full-time employees only) Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

YOUR ROLE As the Merchandise Leader, you are the Merchandising Team Leader's right hand in ensuring your store is always rocking AEO Brand Visual Standards. Your expertise lies in executing effective Floorsets, marketing and merchandising updates; plus, you ensure the store is always "guest ready" through effective replenishment. You have a keen attention to detail, you are passionate about visual standards, and you love working with your team to #getthejobdone. Most importantly, you represent our company values and bring your REAL self to work every day. YOUR RESPONSIBILITIES You have a passion for merchandising: You support driving an outstanding guest experience in partnership with the Merchandising Team Leader by ensuring your store is always representative of AEO Brand Standards. Floorsets are your "thing"! You drive killer Floorset execution by training and coaching the Floorset team, setting clear productivity goals, and ensuring all areas of the store are effectively executed to Floorset standards - from uppers and bustforms to tables and wardrobers. You're a merchandising innovator: You ensure your store stays in tip-top shape by #owning day to day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready to game plan with leadership and take action! You've got a "teamwork" mentality: You support the Merchandising Team Leader in ensuring the team understands how to maintain AEO Brand Standards through merchandising, adjustments and replenishment so your store is always looking #fresh! You're a people person: You ensure the merchandising team's #1 priority is always the guest experience. You make it a priority to champion a culture of recognition and you love to celebrate wins with the team! Integrity is your middle name: You ensure store safety standards are maintained on the Salesfloor and in the Stockroom. You're committed to shrink-reducing strategies and you always adhere to AEO policies and procedures. YOU'D BE GREAT FOR THIS ROLE IF: You love AE and Aerie products! You love organization and have attention to detail; priority-setting and time management are your strong suits. You have flexible availability - you're there to get product moving early in the morning, late in the evening and on the weekends. You have strong retail merchandising and visual skills and you have a history of retail work - #practicemakesperfect. OUR ASSOCIATES LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

Job DescriptionBenefits: 401(k) Competitive salary Employee discounts Free uniforms Paid time off Profit sharing Training & development Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service. We are currently searching for an Installation Assistant to join our growing team. This is an entry-level role, so the ideal candidate will be excited to grow their career in the field of installation. The Installation Assistant will: Assist Installers with the installation of products in a safe, high-quality, productive and profitable fashion in our customers homes. Demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Operate company vehicle, tools, etc. in a safe manner. Benefits Bi-Weekly pay Direct track to become an Installer with a pay increase. Paid training and ongoing professional development. Paid holidays and paid time off. 401K after 1 year Monday through Friday, no weekends. Tools and equipment are provided. Open door policy with the owner. Requirements No degree, certification, or specific experience is required. We are looking for coachable candidates! Customer-oriented, friendly, and punctual. Possess and maintain a current drivers license, good driving record, and operate company vehicle in safe manner. Closet, garage, and office installation experience preferred but not required. A team-player. Closets by Design - Overview Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. Closets by Design - Our Values Serve Others Be a Problem Solver Trust the Process We respond to all candidates within 24 hours and complete hiring in 7 days.

Arhaus Furniture is seeking an experienced and visionary Director of Learning and Development to lead training and development initiatives for our call center operations. This role is critical in ensuring our customer care teams deliver the exceptional service and brand experience that defines Arhaus. The Director will design, implement, and oversee learning strategies that empower associates, elevate performance, and align with our commitment to excellence in every customer interaction. This role is located onsite at our Corporate Office South Building in Boston Heights, OH. Essential Duties & Responsibilities: At Arhaus, we believe in creating beautiful spaces and exceptional experiences. As Director of Learning and Development for Call Center Operations, you will play a pivotal role in shaping how our teams connect with customers and represent our brand. This is an opportunity to lead with vision, elevate service standards, and empower associates to grow their careers while delivering the extraordinary care our customers deserve. Key fundamental skill sets for this role will be: * Develop and execute a comprehensive learning and development strategy for call center operations. * Design onboarding programs that immerse new associates in Arhaus' brand values, products, and service standards. * Create ongoing training modules focused on customer engagement, product knowledge, communication, and problem-solving. * Partner with operations leadership to identify skill gaps and implement targeted development solutions. * Lead and develop a team of training specialists. * Establish clear performance metrics and evaluate training effectiveness through data and feedback. * Lead initiatives to enhance coaching, mentoring, and career pathing for call center associates. * Collaborate cross-functionally with HR, Customer Experience, and Retail teams to ensure consistency in service delivery. * Stay current on industry best practices and integrate innovative learning technologies and methods. * Prepare reports and presentations for senior leadership on training outcomes, associate development, and operational impact. * Champion a culture of continuous learning, growth, and customer advocacy within the call center. Requirements: * Bachelor's degree in Human Resources, Business, Education, or a related field; Master's preferred. * Minimum of 8-10 years of experience in learning and development, with at least 5 years in call center or customer service operations. * Proven success in designing and implementing large-scale training programs. * Strong leadership and team management skills, with the ability to inspire and motivate. * Excellent communication and presentation abilities. * Experience with learning management systems (LMS) and modern training technologies. * Analytical mindset with the ability to measure and report on training effectiveness. * Deep understanding of customer service excellence, preferably within retail or luxury brands. * Learning strategy development * Instructional design and facilitation * Call center operations expertise * Coaching and mentoring * Performance measurement and reporting * Cross-functional collaboration * Leadership and change management * Customer advocacy Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description The IT Service Desk Supervisor is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Supervisor is also accountable for incident resolution, service request management, and continuous improvement of service delivery as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Essential Duties & Responsibilities * Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills. * Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents. * Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction. * Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks. * Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices. * Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. * Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary. * Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides. * Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage. * Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets. * Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations. Requirements: * Business Focus - Understands business drivers and how technology enables them; ensures that all technology provided solves a business problem or enables business to increase revenue more than the total cost of ownership. * Communication - Expresses clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting. * Execution - Follows logical approaches to completing work; brings work from inception to successful completion; translates strategies into step-by-step plans for action; monitors work progress to completion; effectively prioritizes; pays close attention to detail. * Accountability - Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior on others. * Adaptability - Responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations. * Problem Solving - Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions. Skills Experience: * Bachelor's degree in computer related discipline, or equivalent experience * 4+ years' experience managing enterprise Service Desk * A+ Certification or equivalent experience * ITIL Certification or equivalent experience * Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support * FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation * Remote leadership experience Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

At Arhaus, we believe that every customer interaction should reflect our passion for craftsmanship, design, and exceptional service. We are seeking a passionate and strategic Voice of the Customer Manager to amplify and champion customer insights across our organization. This role is pivotal in shaping how we listen, interpret, and act on feedback to deliver extraordinary experiences. The ideal candidate thrives on turning customer voices into actionable strategies, building cross-functional alignment, and ensuring that every decision reflects our commitment to putting the customer first. This role is located onsite at our Corporate Office South Building in Boston Heights, OH. Essential Duties & Responsibilities: Joining Arhaus means becoming part of a company that values artistry, authenticity, and exceptional customer experiences. As Voice of the Customer Manager, you will have the opportunity to shape how we connect with our clients and ensure their voices guide our decisions. You'll work in a collaborative environment where innovation and customer advocacy are celebrated, and where your insights will directly influence product development, service delivery, and brand loyalty. At Arhaus, you won't just be managing feedback - you'll be helping us craft meaningful relationships and elevate the customer journey to reflect the beauty and integrity of our brand. Key fundamental skill sets for this role will be: * Collect and analyze customer feedback through surveys, interviews, focus groups, and digital channels. * Identify customer pain points and communicate them to relevant teams. * Communicate directly with customers to obtain insights and build trust in the feedback process. * Create structured follow-up and resolution plans for negative customer experiences. * Develop and implement strategies to enhance the customer journey and overall satisfaction. * Collaborate with product, marketing, and support teams to resolve issues and improve processes. * Monitor and report on key customer experience metrics, providing actionable insights. * Stay current on industry best practices and emerging customer service trends. * Design and execute customer communication strategies that foster trust and transparency. * Prepare reports and presentations to share findings with stakeholders and leadership. * Continuously refine strategies based on evolving customer satisfaction metrics. Requirements: * Bachelor's degree in Marketing, Business, Communication, or a related field. * Minimum of 5 years of experience in customer service, customer success, or a related role. * Strong analytical and problem-solving skills with a data-driven mindset. * Excellent verbal and written communication skills, with the ability to influence at all levels. * Proven ability to work collaboratively in cross-functional environments. * Expertise in CRM tools (e.g., Salesforce) and customer feedback platforms. * Demonstrated success in developing and executing customer-centric strategies. * Customer feedback analysis * Data analysis and reporting * Strategic communication * Problem-solving and critical thinking * Project management * Customer advocacy Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle. RH is seeking a dedicated and service-minded Runner to support an elevated dining experience that reflects the highest standards of hospitality. As a Runner, you will play a vital role in connecting the kitchen and dining room, leading the presentation of RH's culinary offerings and ensuring each dish is delivered with care, precision and timeliness. The ideal candidate is passionate about the guest experience, thrives in a collaborative environment and is committed to excellence in every detail. YOUR RESPONSIBILITIES Create a warm and inviting experience by delivering First Class Service at all times Lead the delivery and presentation of dishes to guests, ensuring accuracy, timing, and quality Support the expediting process and maintain flow between the kitchen and dining room Maintain a curated and organized service environment, including the polishing area, service stations and expediting line Anticipate guest needs and assist with clearing, resetting, and maintaining tables throughout service Demonstrate a commitment to RH's standards through personal presentation, menu knowledge and attention to detail Embrace a team-oriented mindset, championing the “Full Hands In, Full Hands Out” philosophy OUR REQUIREMENTS 1+ year of experience in a fast-paced, guest-facing or culinary support role Candidates must have legal authorization to work in the country in which they are applying at the time of application Must meet the minimum legal age required to serve alcohol, work certain shifts, and/or perform the full scope of kitchen responsibilities, in accordance with local labor and safety regulations Flexibility to work weekends, holidays, and variable shifts as needed PHYSICAL REQUIREMENTS Frequently lift and move up to 50 lbs using appropriate equipment and techniques Comfortable standing and walking for extended periods of time Commitment to proper safety and sanitation practices in a commercial kitchen environment

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle. RH is seeking an experienced and dynamic Sous Chef to play a key leadership role in our culinary team. In this role, you will help create world-class guest experiences while driving the success of the business and upholding the highest quality standards. As a member of the Property Leadership Team, you will work alongside the Executive Chef to oversee daily kitchen operations, cultivate and develop culinary talent, and support recruitment and administrative functions. YOUR RESPONSIBILITIES Lead and develop Team Members by providing structured training and in-the-moment coaching and guidance to uphold RH's culinary standards and support their professional growth Partner with the Executive Chef in shaping the strategic direction of the kitchen, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH's vision Support the Executive Chef with inventory controls and reporting, including labor cost optimization, food cost control, and inventory management, ensuring alignment with business objectives Drive operational excellence by implementing and upholding quality and safety standards across all hospitality areas,ensuring compliance with regulations Own service execution, conducting line checks, monitoring food preparation, and leading expediting to maintain world-class guest experiences Document key updates and insights to ensure alignment, enhance team performance and support ongoing operational excellence Deliver exceptional results in our ever-changing and dynamic business while championing our Hospitality vision, strategy, and financial goals Assume full leadership responsibilities in the absence of the Executive Chef, ensuring seamless operations and team alignment OUR REQUIREMENTS 3+ years of previous Sous Chef experience in a high-volume, full-service restaurant; and/or culinary program curriculum; or equivalent combination of education and experience Proven ability to manage financial performance, including labor and food costs, inventory controls, and strategic resource planning Expertise in computer systems including Microsoft Excel, Foodager (or other inventory management system) and email communication Advanced culinary expertise, including mastery of knife techniques and execution of high-level cooking standards Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership Flexibility to work weekends, holidays, and variable shifts as needed PHYSICAL REQUIREMENTS Frequently lift and move up to 50 lbs using appropriate equipment and techniques Comfortable standing and walking for extended periods Commitment to proper safety and sanitation practices in a commercial kitchen environment #LI-EP1

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. RH is seeking a Curating Associate with a passion for design and home furnishings. This role is ideal for those with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism through the lens of refined taste Work with the Gallery Leadership Team, Curators and corporate partners to execute creative vision, elevate the client experience, and drive sales Continuously drive results through team engagement, empowerment and accountability Coordinate and execute merchandise floor sets while upholding visual integrity of the Gallery Train and mentor the Gallery team on floor sets, quality and visual standards, signage and graphics updates, gallery maintenance, recovery and cleanliness Assist in maintaining inventory integrity Read and audit planograms, visual maps and offer creative point of view on company directives Learn and communicate the RH design ethos, product assortment and product care OUR REQUIREMENTS 2+ years of visual merchandising experience in luxury retail or related field Excellent technical ability to leverage multiple platforms to track inventory and request replacements Strategic, highly organized and results-oriented Commitment to quality with meticulous attention to detail Excellent verbal and written communication skills Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships Experience embracing change to deliver top results with a positive attitude no matter what the obstacle Background creating positive and healthy work environments in which people strive to do their best Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications OUR PHYSICAL REQUIREMENTS Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques Ability to maneuver effectively around gallery floor, stock room and office Basic knowledge of operating power tools Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used -and loved-for generations. At Arhaus, our people are at the heart of everything we do. The Talent Sourcing Coordinator plays a vital role in bringing that belief to life by supporting the Talent Acquisition team in delivering a thoughtful, elevated, and seamless hiring experience for both candidates and business partners. This role is an excellent entry point into Talent Acquisition and offers exposure to the full hiring lifecycle-from sourcing and screening to orientation and hiring events. We are not just recruiters filling jobs; we are ambassadors of the Arhaus brand, deeply committed to candidate experience, connection, and building teams that reflect our values, craftsmanship, and culture. Essential Duties & Responsibilities: Candidate Application Review & Scheduling * Review applicants from job boards and the applicant tracking system to identify candidates aligned with role requirements and the Arhaus culture. * Coordinate and schedule initial interviews and phone screens between candidates and Recruiter(s). * Serve as a first point of contact for candidates, ensuring communication is timely, professional, and reflective of the Arhaus experience. Talent Operations & Administrative Support * Maintain and process internal status change requests with accuracy and attention to detail. * Create, maintain, and manage job postings across internal and external platforms. * Provide ongoing administrative and operational support to the Talent Acquisition team as needed. Onboarding & Orientation Support * Organize and schedule approved new hires for first-day orientation. * Partner with internal stakeholders to ensure new hires feel prepared, welcomed, and connected from day one. Hiring Events & Onsite Interview Support * Support the planning and execution of job fairs and hiring events that showcase Arhaus as an employer of choice. * Provide onsite interview support, including candidate coordination and interview logistics. * Represent Arhaus and the Talent Acquisition team with professionalism, warmth, and hospitality. What Success Looks Like * Candidates feel respected, informed, and excited about joining Arhaus. * Recruiters are supported with consistency, organization, and attention to detail. * Hiring managers experience a seamless, well-coordinated hiring and onboarding process. * Every interaction reflects Arhaus' commitment to craftsmanship, integrity, collaboration, and people-first thinking. Requirements: * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Excellent written and verbal communication skills. * High attention to detail and strong follow-through. * Proficiency in Microsoft Office (Outlook, Excel, Word); experience with applicant tracking systems preferred. * A genuine interest in Talent Acquisition, Human Resources, and building meaningful people experiences. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages. #LI-Hybrid

We are seeking a motivated and enthusiastic Client Services Training Facilitator to join our dynamic team at Arhaus, where you will play a key role in shaping the future of our Client Services team. This position offers an exciting opportunity to work in a fast-paced call center environment and support the development of our team. As a Client Services Trainer, you will be responsible for facilitating our training program to ensure that our representatives are equipped with the skills and knowledge necessary to deliver outstanding service to our clients. This role is located onsite at our Corporate Office South Building in Boston Heights, OH. Essential Duties & Responsibilities: Key fundamental skill sets for this role will be: * Equip representatives with the requirements needed to effectively interact with customers and be proficient in applications, resolution strategies, product knowledge and soft skills. * Assist in the preparation and execution of training materials for new hires and existing client service representatives. * Conduct role-playing exercises, simulations, and training sessions to ensure agents are fully prepared to handle client inquiries effectively. * Facilitate continued education with existing representatives * Observe and evaluate agents' performance, providing constructive feedback to help them improve their communication and problem-solving skills. * Support the creation of training manuals, FAQs, and other resources to enhance agents' performance. * Help facilitate onboarding for new employees, ensuring a smooth transition into their roles. * Assist in tracking the progress of trainees and provide progress reports to management. * Answer questions and provide coaching to client service representatives regarding best practices, product knowledge, and company policies. * Collaborate with senior trainers and management to identify areas for improvement in training programs. * Stay up to date with new product offerings, updates to policies, and client service technologies to keep training materials current. * Participate in team meetings and contribute to the development of strategies that enhance training effectiveness and employee engagement. * Must be able to speak to and lead training teams while keeping trainees on task. Requirements: * High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus. * 1-2 years of experience with training or mentoring colleagues in a client service or retail environment is required. * Familiarity with learning management systems (LMS) or training software is preferred. * Knowledge of retail industry best practices and client service standards is a highly valued. * Strong communication and interpersonal skills, with the ability to explain concepts clearly and effectively. * Excellent listening skills and patience when assisting others. * Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Strong organizational skills with attention to detail. * Ability to work both independently and as part of a team. * A passion for helping others succeed and grow. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Job DescriptionBenefits: Paid Training 401(k) 401(k) matching Are you a people person? Are you creative, with good communication skills and like helping people? Closets by Design is hiring designers/sales representatives. You can help others organize their home. As a Closets by Design Designer, you can enjoy the flexibility of working from home. We provide pre-set appointments with nice people just like you, close to your home. You will receive complete sales and design training, so no experience is necessary. Benefits Direct track to become a Senior Sales Designer with pay/bonus increase. Hybrid remote position with an open and flexible schedule. 16-week paid sales training and ongoing mentorship. Pre-set appointments with new and repeat clients. Health and retirement benefits. Not available at all locations. No Cold Calling. Work close to home. Open door policy with your Sales Manager. A Day In The Life Begin the sales route with appointments (all leads and marketing materials are provided). Build rapport with the customer to understand their organizational needs. Walk through the home to assess opportunities. Educate customers on our products and services. Follow our Sales Training and use communication skills to help residential customers with their home organizational needs. Requirements No degree, certification, or sales experience is needed. We are looking for coachable candidates. Growth mindset with willingness to complete 16-week paid sales training. Reliable access to Motor Vehicle, with a valid driver's license and auto insurance. Closets by Design - Overview Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. Closets by Design - Our Values Serve Others Be a Problem Solver Trust the Process We respond to all candidates within 24 hours and complete hiring in 7 days. Flexible work from home options available.

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle. RH is seeking a dedicated and service-focused Server to deliver an elevated dining experience that reflects the highest standards of hospitality. The ideal candidate is passionate about creating remarkable guest experiences through intention, consistency and an unwavering attention to detail. As a Server, you will play a vital role in shaping memorable moments for our guests, guiding each step of their dining journey with a genuine desire to serve, while continuing to grow your own professional expertise. YOUR RESPONSIBILITIES Create a warm and inviting environment by providing First Class Service that reflects RH's standards of hospitality. Guide each phase of the guest dining experience with confidence and care, offering knowledgeable recommendations and anticipating guest needs. Process all guest payments efficiently and in accordance with safety, compliance and security procedures Uphold the highest levels of quality and presentation throughout the dining room, including table maintenance, curation and overall cleanliness. Serve as a brand ambassador by engaging warmly with guests, modeling a polished personal presentation, and maintaining expertise knowledge of RH's menu offerings Champion a team-first mindset, demonstrating “Full Hands In, Full Hands Out” by supporting your team and ensuring the dining room remains refined and prepared at all times. OUR REQUIREMENTS 3+ of experience in a high-volume, full-service restaurant environment Candidates must have legal authorization to work in the country in which they are applying at the time of application Must meet the minimum legal age required to serve alcohol, work certain shifts, and/or perform the full scope of kitchen responsibilities, in accordance with local labor and safety regulations Flexibility to work weekends, holidays, and variable shifts as needed PHYSICAL REQUIREMENTS Frequently moving and lifting items up to 50 lbs using appropriate techniques and equipment Work standing and walking for extended periods of time Commitment to proper safety and sanitation practices in a commercial kitchen environment

At Arhaus, we believe that every customer interaction should reflect our passion for craftsmanship, design, and exceptional service. We are seeking a passionate and strategic Voice of the Customer Manager to amplify and champion customer insights across our organization. This role is pivotal in shaping how we listen, interpret, and act on feedback to deliver extraordinary experiences. The ideal candidate thrives on turning customer voices into actionable strategies, building cross-functional alignment, and ensuring that every decision reflects our commitment to putting the customer first. This role is located onsite at our Corporate Office South Building in Boston Heights, OH. Essential Duties & Responsibilities: Joining Arhaus means becoming part of a company that values artistry, authenticity, and exceptional customer experiences. As Voice of the Customer Manager, you will have the opportunity to shape how we connect with our clients and ensure their voices guide our decisions. You'll work in a collaborative environment where innovation and customer advocacy are celebrated, and where your insights will directly influence product development, service delivery, and brand loyalty. At Arhaus, you won't just be managing feedback - you'll be helping us craft meaningful relationships and elevate the customer journey to reflect the beauty and integrity of our brand. Key fundamental skill sets for this role will be: • Collect and analyze customer feedback through surveys, interviews, focus groups, and digital channels. • Identify customer pain points and communicate them to relevant teams. • Communicate directly with customers to obtain insights and build trust in the feedback process. • Create structured follow-up and resolution plans for negative customer experiences. • Develop and implement strategies to enhance the customer journey and overall satisfaction. • Collaborate with product, marketing, and support teams to resolve issues and improve processes. • Monitor and report on key customer experience metrics, providing actionable insights. • Stay current on industry best practices and emerging customer service trends. • Design and execute customer communication strategies that foster trust and transparency. • Prepare reports and presentations to share findings with stakeholders and leadership. • Continuously refine strategies based on evolving customer satisfaction metrics. Requirements: • Bachelor's degree in Marketing, Business, Communication, or a related field. • Minimum of 5 years of experience in customer service, customer success, or a related role. • Strong analytical and problem-solving skills with a data-driven mindset. • Excellent verbal and written communication skills, with the ability to influence at all levels. • Proven ability to work collaboratively in cross-functional environments. • Expertise in CRM tools (e.g., Salesforce) and customer feedback platforms. • Demonstrated success in developing and executing customer-centric strategies. • Customer feedback analysis • Data analysis and reporting • Strategic communication • Problem-solving and critical thinking • Project management • Customer advocacy Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.