Retail account manager job description

Minimum qualifications:

+ Bachelor's degree or equivalent practical experience.

+ 2 years of experience in media analytics, advertising sales, digital media and marketing, or consulting.

+ Experience managing digital marketing campaigns through Google Ads or similar platforms.

+ Experience with project management, client-facing, consulting, and working with cross-functional teams.

Preferred qualifications:

+ 5 years of experience in media analytics, advertising sales, digital media and marketing, or consulting.

+ Client-facing experience in sales, customer support, account management, marketing, or consulting.

+ Experience working with data to identify trends and performance insights.

+ Experience optimizing and troubleshooting products and/or services.

+ Knowledge of Big Box Retail industries, a passion for its growth, and commitment to advance Google's forward-looking strategies within the marketplace.

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

In this role, you will support a fast growing Big Box retailer that is always testing, learning, and optimizing for growth. You will collaborate with a talented team and promote data-driven strategic and tactical recommendations to customers, partner teams, and leadership.

Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

+ Work collaboratively with a team to support growth and maintain a pipeline of opportunities for existing customer accounts.

+ Lead meetings with customers regarding product and advertising opportunities while ensuring customers are satisfied with their business growth.

+ Identify and develop forward thinking, data analysis, and recommendations that align with customer goals. Quantify high-impact opportunities with clear recommendations to pitch to customers, while handling objections and evaluating campaign effectiveness.

+ Manage operations within the sales team, prioritizing and executing complex initiatives and ensuring accountability to team goals.

+ Provide guidance and troubleshooting support for customer accounts and campaigns

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

You will be introducing small and medium business customers to the latest high tech 5G products and services that solve their unique business needs. You will interact with our small and medium business customers in the retail store, digitally, and through outbound prospecting. You'll demonstrate the value of our products and services by introducing end to end technology solutions to energize their businesses. Driving small business results, you'll generate new business through prospecting, networking and working leads and referrals.

* Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives.
* Growing your customer base by acquiring and retaining accounts in the small business segment.
* Utilizing solutions-based selling techniques to solve business problems for your customers.
* Outbound sales prospecting and customer visits.
* Servicing the needs of the existing customer base.
* Using sales enablement systems and tools to track, forecast, manage your pipeline and book of business.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we're looking for...

You'll need to have:

* Bachelor's degree or four or more years of work experience.
* Three or more years of relevant work experience.
* Experience in sales, marketing or customer service.
* Valid driver's license and successful completion of motor vehicle report check is required.
* Willingness to travel.

Even better if you have one or more of the following:

* A degree - Associates or Bachelor's Degree or related certifications/college courses.
* Outside sales experience including outbound prospecting.
* Wireless sales experience exceeding quota.
* Experience influencing a team to drive sales results.
* Capability to drive positive results in a team environment.
* People skills for influencing, negotiating, conflict resolution and the demonstrated ability to build trust and act as an influencer at all levels.

Why Verizon?

Build your resume with this hybrid outside sales role that will provide career pathing to larger and more complex business sales opportunities. Take advantage of this unique sales role where the opportunities to move to other exciting sales channels are unlimited.

Verizon is an award winning company and has been recognized by the Diversity Best Practices Inclusion Index, Working Mother Magazine, as a best company for multicultural women, as a top 10 Best for Vets employer, and as a top 10 Military Spouse Friendly Employer.

Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you.

Be challenged.

Our technologies and our customers' needs are always evolving. You'll be at the forefront of the tech world's latest trends

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!
Account Manager for Upscale outside Shopping Center- $23.21 / Hour

Allied Universal is looking to hire a Retail Account Manager. The Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

**Essential Functions**

+ Supervise the day to day security operations of an assigned client site

+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

+ Ensure the client site is provided with high quality security services to protect people and property

+ Build, improve and maintain effective relationships with both client and employees

+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

**Additional Responsibilities**

+ Ensure all required reporting and contract compliance requirements are met.

+ Assure regular communication of issues or program with Client

+ Handle any escalated security issues or emergency situations appropriately.

+ Other management responsibilities as determined by Client or District Manager.

+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.

+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.

+ Meet all contractual scheduled hours with a minimum of unbilled overtime.

+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.

+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.

+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

**Qualifications**

+ Four year degree in Criminal Justice, Business Administration or related field

+ Previous Contract Security, facilities management, military or law enforcement experience

+ At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

+ Ability to develop and grow customer relationships.

+ Experience in hiring, developing, motivating and retaining quality staff.

+ Outstanding interpersonal and communications skills required.

+ Ability to work in a team-oriented management environment with the ability to work independently.

+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

+ Previous payroll, billing and scheduling experience preferred.

+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .


**Location:** United States-Indiana-Carmel

**Job Category:** Account Manager, Management