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Become A Retail Banker

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Working As A Retail Banker

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $122,526

    Average Salary

What Does A Retail Banker Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Retail Banker

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Retail Banker Videos

Increasing Cross Sales At Retail Bank New Account Openings

A day in the life of a personal banker

The Future of Bank Branches

Retail Banker Jobs

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Retail Banker Career Paths

Retail Banker
Finance Service Representative Office Manager Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Member Service Representative Office Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Lead Teller Finance Service Representative Personal Banker
Bank Manager
5 Yearsyrs
Finance Service Representative Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Universal Banker Relationship Banker Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Service Representative Operations Manager Branch Manager
Branch Sales Manager
6 Yearsyrs
Lead Teller Member Service Representative Collections Specialist
Collections Manager
5 Yearsyrs
Head Teller Personal Banker Credit Analyst
Credit Manager
5 Yearsyrs
Loan Officer Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Assistant Branch Manager Branch Manager General Manager
Director Of Sales
10 Yearsyrs
Head Teller Finance Service Representative Personal Banker
Finance Center Manager
6 Yearsyrs
Branch Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Universal Banker Assistant Branch Manager Finance Advisor
Portfolio Manager
7 Yearsyrs
Service Representative Account Manager Account Executive
Relationship Manager
6 Yearsyrs
Personal Banker Branch Manager Account Executive
Sales Manager
5 Yearsyrs
Member Service Representative Service Representative Account Executive
Sales/Marketing
5 Yearsyrs
Branch Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Assistant Branch Manager Manager, Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Do you work as a Retail Banker?

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Do you work as a Retail Banker?

Retail Banker Demographics

Gender

Female

69.5%

Male

28.4%

Unknown

2.1%
Ethnicity

White

60.9%

Hispanic or Latino

15.3%

Black or African American

14.0%

Asian

6.3%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

59.6%

French

9.6%

Chinese

3.2%

German

3.2%

Urdu

3.2%

Arabic

3.2%

Italian

3.2%

Albanian

2.1%

Greek

2.1%

Mandarin

2.1%

Russian

1.1%

Portuguese

1.1%

Hindi

1.1%

Vietnamese

1.1%

Cantonese

1.1%

Japanese

1.1%

Cherokee

1.1%

Bengali

1.1%
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Retail Banker Education

Schools

University of Phoenix

14.6%

Sam Houston State University

12.6%

University of Houston

8.5%

Cameron University

6.5%

Ashford University

5.3%

Liberty University

4.9%

Kaplan University

4.9%

University of Southern Indiana

4.1%

University of Central Oklahoma

4.1%

Houston Community College

3.7%

Southern New Hampshire University

3.7%

Strayer University

3.7%

University of Cincinnati

3.3%

University of Texas at Arlington

3.3%

Illinois State University

3.3%

Illinois Central College

3.3%

Murray State University

2.8%

University of Texas at San Antonio

2.8%

Robert Morris University

2.4%

University of North Carolina at Greensboro

2.4%
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Majors

Business

33.0%

Accounting

9.9%

Finance

7.2%

Psychology

5.0%

General Studies

4.6%

Management

4.2%

Criminal Justice

4.2%

Health Care Administration

3.9%

Nursing

3.8%

Communication

3.8%

Marketing

2.8%

Cosmetology

2.4%

Human Resources Management

2.4%

Education

2.2%

Liberal Arts

2.1%

Medical Assisting Services

2.1%

Computer Science

1.6%

Elementary Education

1.6%

Political Science

1.6%

General Education, Specific Areas

1.6%
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Degrees

Bachelors

35.6%

Other

32.0%

Associate

16.3%

Masters

9.6%

Certificate

3.9%

Diploma

1.3%

Doctorate

0.7%

License

0.6%
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Retail Banker Videos

Increasing Cross Sales At Retail Bank New Account Openings

A day in the life of a personal banker

The Future of Bank Branches

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How Would You Rate The Salary Of a Retail Banker?

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Top Skills for A Retail Banker

  1. Customer Service
  2. Financial Transactions
  3. New Account Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service by opening/closing accounts and updating information & receive and disbursed money while keeping careful documentation.
  • Exercised sound judgment while tactfully and effectively resolving problems related to financial transactions and account information.
  • Demonstrate proficiency with regard to policies, procedures, products and services pertaining to teller and new account transactions.
  • Retail Banker Developed and participated in marketing promotions to acquire new accounts.
  • Cash management, prospecting, marketing, opening and closing accounts, daily sales, goals, ATM and Vault Teller

How Would You Rate Working As a Retail Banker?

Are you working as a Retail Banker? Help us rate Retail Banker as a Career.

Top Retail Banker Employers

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Jobs From Top Retail Banker Employers

Retail Banker Videos

Increasing Cross Sales At Retail Bank New Account Openings

A day in the life of a personal banker

The Future of Bank Branches

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