A retail cashier is an employee who scans products and processes cash payments between the retail store and its customers. Retail cashiers must provide excellent customer service that can include greeting customers, directing customer inquiries to the appropriate party, and informing customers about the services available. They often train new cashiers or retail workers and assist in the maintenance of storefront and retail displays. Retail cashiers also assist in counting money and perform audits of cash intake or cash drawers.

Retail Cashier Responsibilities

Here are examples of responsibilities from real retail cashier resumes representing typical tasks they are likely to perform in their roles.

  • Manage quality communication, customer support and product representation for each client.
  • Take food stamps or WIC coupons.
  • Follow procedures handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
  • Maintain appearance of store and complete all POS opening and closing procedures, including counting contents of the cash register.
  • Maintain ongoing communication with office and customers to ensure timely maintenance and/or repair.
  • Respond professionally to customer complaints and inquiries and addressed challenges according to policies of Walmart.
  • Cash out, process online order pick-ups, process credit and layaway payments for customers at check out.
  • Use basic internet navigation to access and print information/reports and order merchandise for customers online.
  • Strengthen the Walmart brand by interacting positively and professionally with a highly diverse customer base.
Retail Cashier Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Dexterity describes being skilled in using your hands when it comes to physical activity.
Near vision
Near vision is an attribute of some that allows them to view objects up close clearly.

Retail Cashier Job Description

Between the years 2018 and 2028, retail cashier jobs are expected to undergo a growth rate described as "decline" at -4%, according to the Bureau of Labor Statistics. So if the thought "should I become a retail cashier?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of retail cashier opportunities that are projected to become available by 2028 is -138,700.

A retail cashier annual salary averages $29,993, which breaks down to $14.42 an hour. However, retail cashiers can earn anywhere from upwards of $25,000 to $35,000 a year. This means that the top-earning retail cashiers make $10,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a retail cashier. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a customer service associate/cashier, cashier/merchandiser, cashier associate, and sales associate and cashier.

Retail Cashier Jobs You Might Like

Retail Cashier Resume Examples

Retail Cashier Skills and Personality Traits

We calculated that 36% of Retail Cashiers are proficient in Customer Service, Front End, and Company Standards. They’re also known for soft skills such as Communication skills, Dexterity, and Near vision.

We break down the percentage of Retail Cashiers that have these skills listed on their resume here:

  • Customer Service, 36%

    Provide excellent customer service by greeting customers, addressing concerns and providing in-store personal shopping services.

  • Front End, 16%

    Maintained housekeeping duties around front end of registers, restocked shelves when required as well as merchandise put backs and returns.

  • Company Standards, 8%

    Store presentation/cleanliness maintained to company standards.

  • Retail Sales, 8%

    Retail sales representative for adult novelties

  • Customer Transactions, 6%

    Conducted various customer transactions within a store environment.

  • Customer Returns, 6%

    Performed cashier activities and processed transactions such as balancing register, cash handling, making deposits and processing customer returns.

"customer service," "front end," and "company standards" aren't the only skills we found retail cashiers list on their resumes. In fact, there's a whole list of retail cashier responsibilities that we found, including:

  • Arguably the most important personality trait for a retail cashier to have happens to be communication skills. An example from a resume said this about the skill, "cashiers must pay attention to customers’ questions and explain pricing." Additionally, other resumes have pointed out that retail cashiers can use communication skills to "received high ratings from customers on all performance reviews for having great customer service and communication skills. "
  • Another trait important for fulfilling retail cashier duties is dexterity. According to a retail cashier resume, "cashiers use their hands to operate registers and scan purchases." Here's an example of how retail cashiers are able to utilize dexterity: "cash handling product knowledge heavy lifting customer service maintaining store sales helping with hardware/software on their computers. "
  • Near vision is also an important skill for retail cashiers to have. This example of how retail cashiers use this skill comes from a retail cashier resume, "cashiers need to see well enough to scan items and process transactions accurately." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "performed inventory responsibilities, maintained areas without supervision, and helped with customer orders. "
  • A retail cashier responsibilities sometimes require "patience." The responsibilities that rely on this skills are shown by this resume excerpt: "cashiers must be able to remain calm when interacting with customers." This resume example shows how this skill is used by retail cashiers: "handled all customer complaints with understanding and patience. "
  • Another common skill for a retail cashier to be able to utilize is "physical stamina." Cashiers stand for long periods. A retail cashier demonstrated the need for this skill by putting this on their resume: "performed retail sales audits and reconciled transactions to the physical inventory to confirm shrinkage rates resulting in improved loss controls. "
  • Another skill commonly found on retail cashier resumes is "customer-service skills." This description of the skill was found on several retail cashier resumes: "cashiers must be courteous and friendly when helping customers." Here's an example from a resume of how this skill could fit into the day-to-day retail cashier responsibilities: "keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. "
  • See the full list of retail cashier skills.

    Before becoming a retail cashier, 25.0% earned their bachelor's degree. When it comes down to graduating with a master's degree, 1.3% retail cashiers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some retail cashiers have a college degree. But about one out of every three retail cashiers didn't attend college at all.

    Those retail cashiers who do attend college, typically earn either business degrees or general studies degrees. Less commonly earned degrees for retail cashiers include criminal justice degrees or psychology degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a retail cashier. We've found that most retail cashier resumes include experience from Dick's Sporting Goods, GPM Investments, and Nordstrom. Of recent, Dick's Sporting Goods had 580 positions open for retail cashiers. Meanwhile, there are 442 job openings at GPM Investments and 178 at Nordstrom.

    If you're interested in companies where retail cashiers make the most money, you'll want to apply for positions at LKQ, Meijer, and TravelCenters of America. We found that at LKQ, the average retail cashier salary is $31,736. Whereas at Meijer, retail cashiers earn roughly $31,655. And at TravelCenters of America, they make an average salary of $31,490.

    View more details on retail cashier salaries across the United States.

    Some other companies you might be interested in as a retail cashier include Walmart, McDonald's, and The Home Depot. These three companies were found to hire the most retail cashiers from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious retail cashiers are:

      What Customer Service Associate/Cashiers Do

      A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

      In this section, we take a look at the annual salaries of other professions. Take customer service associate/cashier for example. On average, the customer service associate/cashiers annual salary is $1,593 lower than what retail cashiers make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both retail cashiers and customer service associate/cashiers positions are skilled in customer service, front end, and customer transactions.

      These skill sets are where the common ground ends though. A retail cashier responsibility is more likely to require skills like "company standards," "retail sales," "guest service," and "empty trash." Whereas a customer service associate/cashier requires skills like "service desk," "staff members," "loss prevention," and "large amounts." Just by understanding these different skills you can see how different these careers are.

      Customer service associate/cashiers tend to reach similar levels of education than retail cashiers. In fact, customer service associate/cashiers are 0.0% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

      What Are The Duties Of a Cashier/Merchandiser?

      The next role we're going to look at is the cashier/merchandiser profession. Typically, this position earns a lower pay. In fact, they earn a $517 lower salary than retail cashiers per year.

      Not everything about these jobs is different. Take their skills, for example. Retail cashiers and cashiers/merchandiser both include similar skills like "customer service," "front end," and "company standards" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, retail cashier responsibilities are more likely to require skills like "retail sales," "customer returns," "gift cards," and "guest service." Meanwhile, a cashier/merchandiser might be skilled in areas such as "store shelves," "loss prevention," "planograms," and "pallet jack." These differences highlight just how different the day-to-day in each role looks.

      On the topic of education, cashiers/merchandiser earn similar levels of education than retail cashiers. In general, they're 0.0% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

      How a Cashier Associate Compares

      A cashier associate is responsible for greeting customers and processing their purchases, ensuring speed and accuracy. There are also instances when a cashier associate must offer special promotions or products, replace goods when there are defects, and obtain necessary codes when the product fails to register. Although a cashier associate handles the cash register and cash flow most of the time, they can also have tasks related to maintaining the sales floor's cleanliness. Furthermore, should there be any urgent issues, it is crucial to immediately reach out to a manager or supervisor.

      Let's now take a look at the cashier associate profession. On average, these workers make lower salaries than retail cashiers with a $1,818 difference per year.

      While looking through the resumes of several retail cashiers and cashiers associate we discovered that both professions have similar skills. These similarities include skills such as "customer service," "front end," and "company standards," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from retail cashiers resumes, they are more likely to have skills like "customer returns," "retail environment," "guest service," and "product knowledge." But a cashier associate might have skills like "service standards," "safety hazards," "record sales," and "customers needs."

      When it comes to education, cashiers associate tend to earn similar education levels than retail cashiers. In fact, they're 0.4% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.

      Description Of a Sales Associate And Cashier

      A sales associate and cashier is an employee who takes on the dual role of helping customers with their product inquiries and facilitating the purchase of the customer. As a sales associate, the employee must be familiar with the different products offered by the company and should be able to direct customers to the product that best suits their needs. As a cashier, the employee must be familiar with the cash register and the system that the company uses to manage sales and facilitate payment. He/She or she must be able to work the equipment needed for a smooth checkout process.

      Now, we'll look at sales associate and cashiers, who generally average a lower pay when compared to retail cashiers annual salary. In fact, the difference is about $413 per year.

      According to resumes from both retail cashiers and sales associate and cashiers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "front end," and "customer transactions. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a retail cashier might have more use for skills like "company standards," "retail sales," "customer returns," and "gift cards." Meanwhile, some sales associate and cashiers might include skills like "mathematics," "customers needs," "loss prevention," and "timely fashion" on their resume.

      Sales associate and cashiers earn a higher salary in the retail industry with an average of $27,753. Whereas, retail cashiers earn the highest salary in the retail industry.

      In general, sales associate and cashiers reach similar levels of education when compared to retail cashiers resumes. Sales associate and cashiers are 0.3% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.