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Become A Retail Consultant

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Working As A Retail Consultant

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $94,180

    Average Salary

What Does A Retail Consultant Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Retail Consultant

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Retail Consultant Jobs

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Retail Consultant Career Paths

Retail Consultant
Specialist Operations Manager General Manager
Account Manager
5 Yearsyrs
Lead Retail Consultant Personal Banker
Branch Manager
6 Yearsyrs
Technical Consultant Senior Consultant Product Manager
Brand Manager
5 Yearsyrs
Lead Retail Consultant Solution Specialist Solutions Manager
Business Development Manager
9 Yearsyrs
Specialist Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Senior Consultant Program Manager Marketing Manager
Director Of Sales And Marketing
9 Yearsyrs
Lead Technician Operations Manager Branch Manager
District Sales Manager
7 Yearsyrs
Key Holder Office Manager Branch Manager
Market Manager
7 Yearsyrs
Key Holder Specialist Merchandiser
Merchandising Manager
5 Yearsyrs
Lead Technician Service Manager Account Manager
National Account Manager
8 Yearsyrs
Personal Banker Branch Manager General Manager
Regional Manager
8 Yearsyrs
Office Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Senior Consultant Product Manager Sales Manager
Sales Account Manager
6 Yearsyrs
Technical Consultant Lead Technician Operations Manager
Sales And Marketing Manager
6 Yearsyrs
Retail Sales Consultant Account Executive
Sales Manager
5 Yearsyrs
Store Manager General Manager Account Executive
Sales/Marketing
5 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Store Manager Recruiter Senior Advisor
Store Leader
5 Yearsyrs
Personal Banker Service Manager General Manager
Territory Manager
7 Yearsyrs
Retail Sales Consultant Retail Sales Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Do you work as a Retail Consultant?

Retail Consultant Demographics

Gender

Male

50.3%

Female

47.6%

Unknown

2.1%
Ethnicity

White

56.6%

Hispanic or Latino

21.3%

Black or African American

10.7%

Asian

7.8%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

65.7%

French

7.5%

Arabic

3.7%

Russian

3.0%

Cantonese

2.2%

Mandarin

2.2%

Portuguese

1.5%

Somali

1.5%

Chinese

1.5%

Japanese

1.5%

Carrier

1.5%

Korean

1.5%

Italian

1.5%

Swahili

0.7%

Telugu

0.7%

Vietnamese

0.7%

Hebrew

0.7%

Albanian

0.7%

Galician

0.7%

Catalan

0.7%
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Retail Consultant Education

Schools

University of Phoenix

15.0%

Southern New Hampshire University

6.7%

East Carolina University

5.0%

Delgado Community College

5.0%

California State University - Dominguez Hills

5.0%

Kaplan University

5.0%

Fashion Institute of Technology

5.0%

New York University

4.2%

University of Toledo

4.2%

University of North Texas

4.2%

Middle Tennessee State University

4.2%

Auburn University

4.2%

University of Utah

4.2%

Florida Atlantic University

4.2%

Portland State University

4.2%

University of Houston

4.2%

Columbus State Community College

4.2%

University of Memphis

4.2%

Liberty University

4.2%

University of North Dakota

3.3%
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Majors

Business

29.6%

Marketing

7.9%

Psychology

6.9%

Criminal Justice

6.3%

Communication

6.1%

Management

4.6%

General Studies

4.1%

Finance

3.7%

Computer Science

3.4%

Nursing

3.4%

Liberal Arts

3.3%

Accounting

3.3%

English

2.7%

Information Technology

2.7%

Health Care Administration

2.2%

Graphic Design

2.0%

Computer Information Systems

2.0%

Kinesiology

1.9%

Biology

1.9%

Specialized Sales And Merchandising

1.9%
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Degrees

Bachelors

43.0%

Other

29.1%

Associate

13.6%

Masters

9.7%

Certificate

2.0%

Diploma

1.6%

License

0.6%

Doctorate

0.4%
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Real Retail Consultant Salaries

Job Title Company Location Start Date Salary
Dynamics Retail Consultant UXC Eclipse (USA) Inc. New York, NY May 10, 2015 $110,000
Senior Oracle Retail Consultant Bluenog Corporation Somerset, NJ Sep 23, 2013 $105,000
Oracle Retail Consultant Accenture LLP Marlborough, MA Jan 02, 2016 $103,900
Oracle Retail Consultant Accenture LLP Boston, MA Jan 02, 2016 $103,900
SAP Retail Consultant IBM India Private Limited Foster City, CA Aug 23, 2016 $102,761
Business Intelligence SAP Retail Consultant Gryffyns, Inc. Exton, PA May 12, 2011 $100,000
Oracle Retail Consultant Accenture LLP Boston, MA Aug 20, 2014 $98,000
Oracle Retail Consultant Accenture LLP Boston, MA Aug 05, 2013 $98,000
Oracle Retail Consultant Accenture LLP San Francisco, CA May 26, 2010 $96,200
Oracle Retail Consultant Accenture LLP Seattle, WA Jun 25, 2010 $93,800
Oracle Retail Consultant IBM India Private Limited Iselin, NJ Jul 26, 2016 $88,865 -
$94,124
Oracle Retail Consultant IBM India Private Limited Iselin, NJ Jul 27, 2016 $88,865 -
$94,124
Oracle Retail Consultant IBM India Pvt Limited Iselin, NJ Aug 12, 2015 $88,865
Oracle Retail Consultant IBM India Private Limited Iselin, NJ Aug 23, 2015 $88,865
SAP Retail Consultant IBM Corporation Cincinnati, OH Aug 28, 2011 $88,013 -
$144,000
Oracle Retail Consultant IBM India Private Limited Iselin, NJ Jun 08, 2016 $86,070
SAP Co Functional With Retail Consultant Spartan Solutions Inc. Westborough, MA Jul 09, 2014 $85,000
Oracle Retail Consultant IBM India Private Limited Topeka, KS May 12, 2014 $80,895
SAP Retail Consultant Savantis Group, Inc. Exton, PA Aug 16, 2016 $80,000 -
$90,000
Oracle Retail Consultant IBM India Private Limited Iselin, NJ Aug 04, 2015 $79,102

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Top Skills for A Retail Consultant

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  1. Customer Service Support
  2. Customer Satisfaction Goals
  3. New Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Ensured that daily contracts were correct and accounted for along with achieving my own sales and customer satisfaction goals.
  • Implement new merchandise displays assemble display shelving and merchandise.
  • Oversee all operational aspects of retail store closing sale projects designed to maximize sales while minimizing sale-related expenses.
  • Excelled at resolving billing issues resulting in repeat customers.
  • Prospected (including cold calling) to continuously gain new accounts while ensuring current customers were satisfied with services.

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Top 10 Best States for Retail Consultants

  1. Alaska
  2. Vermont
  3. Oregon
  4. Washington
  5. Rhode Island
  6. Hawaii
  7. North Dakota
  8. South Dakota
  9. Minnesota
  10. New Hampshire
  • (56 jobs)
  • (64 jobs)
  • (332 jobs)
  • (581 jobs)
  • (91 jobs)
  • (97 jobs)
  • (50 jobs)
  • (48 jobs)
  • (502 jobs)
  • (153 jobs)

Top Retail Consultant Employers

Jobs From Top Retail Consultant Employers

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