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What does a Retail Consultant do?

Updated January 8, 2025
7 min read
What does a Retail Consultant do

A retail consultant specializes in developing and recommending strategies to increase a retail store's profit growth and improve its overall operations. Among their duties include gathering and analyzing data, researching new business and client opportunities, inspecting existing programs and systems to identify areas needing improvement, and implementing solutions against problem areas. They may also provide training or insights to employees, oversee reports, and monitor the progress of all operations. Furthermore, a consultant must promote and enforce the company's policies and regulations, including its vision and mission.

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Retail consultant responsibilities

Here are examples of responsibilities from real retail consultant resumes:

  • Manage teams for C++, Java, JavaScript mobile applications, testing and deployments.
  • Maintain organized and cleanliness of stock room and production floor.
  • Meet customer needs and troubleshoot concerns with the goal of increasing both the strength and duration of customer relationships.
  • Assist in maintain cleanliness throughout the store while in charge of documenting all files in an organize systematic manner.
  • Provide expertise on POS and inventory tracking software setup and implementation.
  • Conduct presentations highlighting advantages while applying closing and cross-selling techniques'.
  • Assist in recommend upselling and cross-selling services for customers to ensure satisfaction.
  • Deliver consistently strong results in identifying and capitalizing on cross-selling opportunities to advance corporate-define marketing campaigns and effectively increase revenue streams.
  • Fast pace environment that requires multitasking.

Retail consultant skills and personality traits

We calculated that 30% of Retail Consultants are proficient in Sales Floor, Retail Sales, and Account Issues. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Math skills.

We break down the percentage of Retail Consultants that have these skills listed on their resume here:

  • Sales Floor, 30%

    Ensured a welcoming environment by keeping store tidy and all items restocked on the sales floor.

  • Retail Sales, 22%

    Commission-based retail sales of innovative wireless technologies; consult businesses and individuals about Sprint's full portfolio of integrated communication services.

  • Account Issues, 12%

    Provided customers with solutions with any customer billing, technical and or account issues.

  • Operational Policies, 10%

    Comply with all operational policies and procedures including the Sprint Code of Conduct

  • Customer Satisfaction, 8%

    Excelled in a key revenue generation role by specializing in deescalating customer issues translating to higher customer satisfaction and retention.

  • Customer Billing, 8%

    Identified solutions for customer billing issues, accurately setting up and closing accounts within the company.

Most retail consultants use their skills in "sales floor," "retail sales," and "account issues" to do their jobs. You can find more detail on essential retail consultant responsibilities here:

Customer-service skills. One of the key soft skills for a retail consultant to have is customer-service skills. You can see how this relates to what retail consultants do because "retail sales workers must be responsive to the wants and needs of customers." Additionally, a retail consultant resume shows how retail consultants use customer-service skills: "consult with customers to provide them with the broad variety of printing and shipping services offered by fedex office. "

Interpersonal skills. Another soft skill that's essential for fulfilling retail consultant duties is interpersonal skills. The role rewards competence in this skill because "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." According to a retail consultant resume, here's how retail consultants can utilize interpersonal skills in their job responsibilities: "developed strong organizational and interpersonal skills, maintained an efficient service department with a high degree of customer service. "

Math skills. retail consultants are also known for math skills, which are critical to their duties. You can see how this skill relates to retail consultant responsibilities, because "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." A retail consultant resume example shows how math skills is used in the workplace: "cash handling daily rudimentary math skills to calculate change, complete paperwork, and offer pricing for customers. "

Selling skills. retail consultant responsibilities often require "selling skills." The duties that rely on this skill are shown by the fact that "retail sales workers must be persuasive when interacting with customers." This resume example shows what retail consultants do with selling skills on a typical day: "performed consultative selling to customers, and recommended fedex office products and services handled inventory. "

Most common retail consultant skills

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Compare different retail consultants

Retail consultant vs. Associate

Associates are typically entry-level positions for employees who are taking on their first job or organizational role. They are assigned to teams or departments that are related to their skills or educational background. They usually start with smaller tasks that may not seem as impactful but are still essential to the department. Associates are trained by more tenured team members on the ins and outs of the department and the organization. As they grow with the organization, they are given more responsibilities that directly impact the results of the department's initiatives as they work towards their goals.

We looked at the average retail consultant salary and compared it with the wages of an associate. Generally speaking, associates are paid $17,723 higher than retail consultants per year.While their salaries may differ, the common ground between retail consultants and associates are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like sales floor, pos, and customer inquiries.

While similarities exist, there are also some differences between retail consultants and associate. For instance, retail consultant responsibilities require skills such as "retail sales," "account issues," "operational policies," and "customer satisfaction." Whereas a associate is skilled in "patients," "cleanliness," "windows," and "hr." This is part of what separates the two careers.

The education levels that associates earn slightly differ from retail consultants. In particular, associates are 2.1% more likely to graduate with a Master's Degree than a retail consultant. Additionally, they're 6.4% more likely to earn a Doctoral Degree.

Retail consultant vs. Jewelry sales associate

A jewelry sales associate is in charge of assisting clients when purchasing jewelry, ensuring customer satisfaction. They primarily greet potential clients, identify their needs and preferences, answer inquiries, and offer advice when needed. A jewelry sales associate may also help clients when trying on the products, close sales, and even arrange payment plans. Furthermore, as a jewelry sales associate, it essential to keep the sales floor presentable and secure, all while implementing the company's policies and regulations.

A career as a jewelry sales associate brings a lower average salary when compared to the average annual salary of a retail consultant. In fact, jewelry sales associates salary is $20,331 lower than the salary of retail consultants per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both retail consultants and jewelry sales associates have skills such as "sales floor," "retail sales," and "customer satisfaction. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that retail consultant responsibilities requires skills like "account issues," "operational policies," "customer billing," and "customer support." But a jewelry sales associate might use other skills in their typical duties, such as, "strong customer service," "sales associates," "sales transactions," and "loss prevention."

Jewelry sales associates earn similar levels of education than retail consultants in general. They're 2.4% less likely to graduate with a Master's Degree and 6.4% less likely to earn a Doctoral Degree.

Retail consultant vs. Sales associate

Sales associates are responsible for promoting the company's goods or services. They are expected to provide exceptional customer service to prospective buyers. They should be familiar with all features of the company's products or services so that they can answer the customers' inquiries. Sales associates also assist customers in processing their checkouts, refunds, returns, and other needs. They should be customer-oriented, and they should have great communication skills. They should know how to sell their products or services to customers. They are considered the company's representatives on the ground.

On average scale, sales associates bring in lower salaries than retail consultants. In fact, they earn a $19,666 lower salary per year.Using the responsibilities included on retail consultants and sales associates resumes, we found that both professions have similar skill requirements, such as "sales floor," "retail sales," and "customer satisfaction.rdquo;

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from retail consultant resumes include skills like "account issues," "operational policies," "customer billing," and "customer support," whereas a sales associate is more likely to list skills in "cash handling," "loss prevention," "basic math," and "cleanliness. "

Sales associates earn the highest salary when working in the manufacturing industry, where they receive an average salary of $31,917. Comparatively, retail consultants have the highest earning potential in the professional industry, with an average salary of $65,665.When it comes to education, sales associates tend to earn similar degree levels compared to retail consultants. In fact, they're 2.4% less likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.

Retail consultant vs. Sales person

A salesperson is in charge of ensuring that the products, goods, or services of the company get sold to customers. They are trained to market the products well, understand what the customer needs, and find the product that best fits the customer's needs. As such, the salesperson should be familiar with all of the company's products and should be able to explain the features of each. They should know how to approach customers and to close out sales. Salespersons are expected to have good communication, interpersonal, and persuasion skills.

Sales people average a lower salary than the annual salary of retail consultants. The difference is about $9,823 per year.While both retail consultants and sales people complete day-to-day tasks using similar skills like sales floor, retail sales, and customer satisfaction, the two careers vary in some skills.

Even though a few skill sets overlap between retail consultants and sales people, there are some differences that are important to note. For one, a retail consultant might have more use for skills like "account issues," "operational policies," "customer billing," and "customer support." Meanwhile, some responsibilities of sales people require skills like "basic math," "phone calls," "cleanliness," and "math. "

Sales people reach similar levels of education compared to retail consultants, in general. The difference is that they're 1.0% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.

Types of retail consultant

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.