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Retail merchandiser skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical retail merchandiser skills. We ranked the top skills for retail merchandisers based on the percentage of resumes they appeared on. For example, 30.4% of retail merchandiser resumes contained customer service as a skill. Continue reading to find out what skills a retail merchandiser needs to be successful in the workplace.

15 retail merchandiser skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how retail merchandisers use customer service:

Manage customer service activities and associate competence in these areas to optimized and sustain sales performance, profitability and customer satisfaction.
Provide excellent customer service and develop a professional working relationship with store management, associates and other merchandising companies.

2. Store Management

Here's how retail merchandisers use store management:

Developed a weekly schedule in collaboration with store management to achieve corporate business objectives in the most effective and timely manor.
Developed a professional working relationship with store management, associates and other merchandising companies to effectively meet company and client objectives.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail merchandisers use pos:

Developed merchandising POS hierarchy, fully integrated previous licensee s system into a new reporting model developed for Playboy retail store.
Provided product data and POS material, set up product displays, prepared demos, and assisted with in-store promotions.

4. Excellent Organizational

Here's how retail merchandisers use excellent organizational:

possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

5. Work Ethic

Here's how retail merchandisers use work ethic:

Promoted to Territory Sales Manager as a result of work ethic and success of working with customers.
Recognized for High Standard of Work Ethics.

6. Retail Store

Here's how retail merchandisers use retail store:

Represent various Manufacturers to retail stores- Merchandise products how the manufacturer has requested i.e.
Performed retail store responsibilities including survey selling, shelf management and plan-o-gram development.

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7. Retail Locations

A retail location is an area or space for business purposes. Small business often looks for a retail establishment that has a lower leasing fee. Depending on what type of business they will venture into, a retail location must always be accessible to customers, efficient, and cheap. It usually is one of the struggles of business owners, finding the right place for their business.

Here's how retail merchandisers use retail locations:

Coordinated product merchandising and displays at retail locations for brand-name vendors.
Performed data collection from retail locations utilizing a hand-held computer.

8. Dependability

Here's how retail merchandisers use dependability:

Received Letter of Reference from District Manager, recognizing quality, dependability, and initiative.
Demonstrate organizational and dependability skills.

9. Strong Customer Service

Here's how retail merchandisers use strong customer service:

Utilized strong customer service skills, data entry, and validated inventory.

10. Building Displays

Building display, also known as display home, is a term for a display version of manufactured buildings or houses in a subdivision. These are designs that a company has developed to meet the needs of different budgets, section sizes, and family needs and that are used on newly built developments to showcase the living space and features of the available homes.

Here's how retail merchandisers use building displays:

Varied tasks include stocking product, placing POP materials, item audits, building displays, and POG resets.
Perform duties such as new item placement, stock rotation, building displays, and completing surveys and audits.

11. Ladders

Here's how retail merchandisers use ladders:

Operated pallet jack, hand trucks, ladders and hand tools as needed.

12. Manage Documentation

Manage documentation is the process of handling, tracking, and managing documents such as files, data, and information so that they can be created, shared, organized, and stored efficiently and properly to save paper.

Here's how retail merchandisers use manage documentation:

Maintain detailed records on each account; accurately record, submit, and manage documentation on all work-related activities.
Prepare, process, submit, and manage documentation related to assigned set/project work.

13. Client Objectives

Client objectives are the small steps that a client can take to accomplish the plan goal. Whenever the client accomplishes an objective, he/she gets a feeling of progress.

Here's how retail merchandisers use client objectives:

Establish a professional working relationship with management to meet company and client objectives.
Maintain client objectives by ensuring plan-o-grams compliance, which requires the product being correctly tagged, and properly faced.

14. Basic Math

Here's how retail merchandisers use basic math:

Use of tape measure and basic math, calculators, fax, phones, scanners and basic computer programs.
Have the abilities to do basic math skills and to estimate quantities.

15. Promotional Displays

Here's how retail merchandisers use promotional displays:

Assembled promotional displays Conferred with store managers to obtain information about customer needs and preferences.
Set up promotional displays and signage throughout store regularly interacting with store personnel and management.

5 Retail Merchandiser resume examples

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What skills help Retail Merchandisers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all retail merchandisers possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of retail merchandiser skills to add to your resume

The most important skills for a retail merchandiser resume and required skills for a retail merchandiser to have include:

Customer Service
Store Management
POS
Excellent Organizational
Work Ethic
Retail Store
Retail Locations
Dependability
Strong Customer Service
Building Displays
Ladders
Manage Documentation
Client Objectives
Basic Math

Promotional Displays
Sales Floor
Retail Accounts
Inventory Control
Develop Strong Relationships
Product Knowledge
Date Codes
Working Independently
PET
Good Judgment
Merchandise Displays
Grocery Store
Store Remodels
Store Resets

Product Displays
Plan-O-Gram Integrity
Hallmark
Depot
Customer Relationships
Inventory Counts
Routine Maintenance
End Caps
Publix
Acosta
Product Placement
Stock Shelves
Apollo
Shelf Strips

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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