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Become A Retail Operation Manager

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Working As A Retail Operation Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $97,730

    Average Salary

What Does A Retail Operation Manager Do At Office Depot

* At Office Depot and Office Max, ourOperations Manageris responsible for freight and logistics activities within the store.
* This person will partner with the Store Manager and Assistant Store Manager to provide guidance to Logistics associates by facilitating some training; providing positive and constructive feedback, and the appropriate level of coaching required from a Lead.
* In partnership with the management team, S/he will also maintain loss prevention compliance, store visual and merchandising standards.
* The Operations Manager, will also play a Leader on Duty role and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.
* The Operations Manager will also be a Key Carrierand while functioning in this role, will be considered the Leader on Duty

What Does A Retail Operation Manager Do At Revlon

* Manage Supply Chain process for Permanent Display
* Manage all timelines (Fixtures, Graphics, Key Dates) for Permanent Display to ensure all relevant parties deliver on time – Demand Planning, Sales, Materials Management, Package Engineering, Distribution, Freight, Customer Logistics and Transportation
* Communicate launch plans for Permanent Display to all internal and external stakeholders
* Govern PD SKUs and provide direction on active/discontinued status to Supply Chain and vendors
* Lead weekly PD Taskforce Meetings to identify and resolve any issues in the Supply Chain
* Oversee Forecasts for Permanent Display SKUs in JDA
* Develop Corporate Assumptions
* Partner with Demand Planning to manage SKU-level forecasting points
* Liaise with Materials Management to determine feasibility of forecast changes
* Manage Retail Support Call Center and Replacement Part Business
* Problem-solve issues and identify patterns of concern
* Develop reports, order forms and fixture catalog
* Support Permanent Display Financial Reporting
* Assist with development of departmental Budget
* Create POs in SAP
* Manage direct invoices
* Manage Corporate Office wall updates including product and fixture orders

What Does A Retail Operation Manager Do At Staples

* Accountable for flawless execution of all operational responsibilities, including, but not limited to, In Stock For the Customer (IS4TC), Planogram integrity, and Inventory Mgmt.
* Drive profitable sales and margin by fostering a sense of urgency in others to achieve their work
* Leadership **:** Engage and inspire store teams to achieve maximum performance.
* Model behavior that fosters a sense of energy, ownership, teamwork and personal commitment.
* Regularly coach store associates and set clear performance expectations.
* Share responsibility for the “Manager on duty” program and all Sales driving initiatives
* People Management **:** Pursues, attracts, hires, coaches and retains talented associates for key roles.
* Seeks diverse ideas and points of view to achieve business success.
* Responsible for ensuring that the store culture embodies Staples values and Staples commitment to the community
* Selling & Customer Service **:** Consistently search for ways to improve the customer experience.
* Demonstrate and teach consultative selling behaviors.
* Partner with other store managers to support Staples business services by generating sales leads and coaching associates to do the same
* Champion Staples Values **:** Own it, Say it Like it is, Be Caring, Keep it Simple, and Work Together
* Model our Commitments **:** Put the Customer First, Take Appropriate Risks, Be Fast & Flexible, Raise the Bar and Challenge Yourself

What Does A Retail Operation Manager Do At ULTA Beauty

* Performance
* Meet or exceed goals related to total store sales, inventory, and operational excellence.
* Forecast and adjust payroll to maximize productivity and complete task workload (e.g., shipment, planogram, inventory, and ad set processes) on time, and within the payroll budget.
* Build a team that embodies the Ulta Beauty brand by delivering exceptional service through the execution of tasks that drive product availability, newness, and the option for a self-navigated shopping experience.
* Review and interpret financial and operational reporting regularly, including store visit and audit results.
* Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
* People
* Attract, hire, and retain a diverse team of top talent.
* Train, coach, and develop associates using company programs, tools, and resources.
* Create an environment that inspires and encourages the growth and engagement of associates.
* Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.
* Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support.
* Process
* Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards.
* Use the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.
* Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
* Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
* Support continuous improvement by implementing company programs and influencing end-user adoption

What Does A Retail Operation Manager Do At Crossmark

* Monitor and manage operating costs by defined geography to maximize contribution.
* Maximize geography contribution by having the right people, in the right place, following the process.
* Develops and maintains a strong working relationship with field support, recruiting, and client services.
* To be the retail market expert for all retailers within your defined geography.
* Builds and maintains a positive working relationship with management, clients, and customers.
* Effectively communicates in a timely manner with all CROSSMARK associates, clients and customers.
* Leads and develops the planning & organizing of retail meetings.
* Prepares and submits to management all required paperwork on a timely basis.
* Inspects company equipment on a regular basis to ensure proper maintenance.
* Recruits, interviews and hires for supervisory positions.
* Ensure quality by training and developing Retail Supervisors on company process, policies, procedures and position responsibilities

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How To Become A Retail Operation Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 


Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Retail Operation Manager jobs

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Retail Operation Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Vietnamese

  • German

  • Russian

  • Arabic

  • Thai

  • Portuguese

  • Chinese

  • Japanese

  • Hindi

  • Hebrew

  • Danish

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Retail Operation Manager

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Retail Operation Manager Education

Retail Operation Manager

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Real Retail Operation Manager Salaries

Job Title Company Location Start Date Salary
Emerging Markets Retail Operations Manager NIKE, Inc. Beaverton, OR Sep 11, 2015 $101,858
Emerging Markets Retail Operations Manager NIKE, Inc. Beaverton, OR Mar 12, 2015 $100,526
Manager, Retail Operations Sears Holdings Management Corporation Hoffman Estates, IL Mar 26, 2015 $91,166
Manager, Retail Operations Sears Holdings Management Corporation Hoffman Estates, IL Dec 24, 2012 $91,166
Emerging Markets Retail Operations Manager NIKE, Inc. Beaverton, OR Sep 19, 2014 $88,225
Retail Operations Manager Carrier Corporation Syracuse, NY Jan 31, 2010 $81,286 -
Manager-Retail Analytics Operations and Developm Genpact LLC Windsor, CT Oct 01, 2011 $80,000
Manager, Retail Operations Eataly Chicago LLC Chicago, IL Oct 01, 2014 $69,000
Retail Operations Manager OT Jewelry Designs, Inc. East Hampton, NY Aug 25, 2010 $66,158
Retail Operation Manager OT Jewelry Designs, Inc. East Hampton, NY Aug 25, 2009 $66,158
Retail Operation Manager OT Jewelry Designs, Inc. East Hampton, NY Sep 08, 2009 $66,158

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Top Skills for A Retail Operation Manager


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Top Retail Operation Manager Skills

  1. Customer Service
  2. New Procedures
  3. Retail Operations
You can check out examples of real life uses of top skills on resumes here:
  • Supervised personnel in record keeping, office practices, customer service, financial and material accountability.
  • Reduced shrink 3% overall in 2008 by creating new retail receiving procedures and training store staff on new procedures.
  • Full responsibility managing several temporary, satellite retail operations, events, festivals, shows, throughout the year.
  • Merchandised product in retail area and responsible for overall appearance of salon/spa.
  • Controlled store expenditures through management of payroll and operating costs.

Top Retail Operation Manager Employers

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