Retail operation manager resume examples from 2025

Land interviews using Zippia's AI-powered resume builder.

Create my resume See all templates

Updated March 26, 2025

6 min read

All resume examples

Retail operation manager resume

Cynthia Morales

(470) 555-0475 | cmorales@example.com

Jacksonville, FL | 52257 S. Maple St. - 20301

Work experience

2011 - Present
Retail Operation Manager, Dollar General - Jacksonville, FL
- Recruit hire and train new associates.
- Organized receipt of large shipments on a weekly basis and executed distribution of merchandise to the sales floor.
- Ensured a clean and orderly sales floor, displays, and full stock.
- Provide superior customer service leadership.
- Interviewed, trained, and monitored employees in accordance with company policies and goals.
- Lead weekly conference calls with the retail sales team to discuss business strategy and communicate upcoming events.
2003 - 2011
Retail Supervisor, McDonald's - Jacksonville, FL
- Handled special promotions and POS advertising.
- Completed profit and loss performance report inventory count and loss prevention reports
2001 - 2003
Retail Sales Representative, T-Mobile - Tampa, FL
- Developed a strategic sales plan to obtain and surpass sales goals.
- Promoted to Senior Retail Sales Representative at the 9 month mark.
- Train new retail sales specialists, with emphasis on working as a team despite intra-sales competition.
1991 - 2001
Retail Sales Manager, Ross Stores - Philadelphia, PA
- Recommend improvements in Loss Prevention, Safety and Workers Compensation programs.
- Manage sales floor and address all customer concerns.
- Assisted with Customer Sales Representative peak season training.
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Skills

Company Policies
Customer Confidence
Loss Prevention
Product Knowledge
Sales Floor
Direct Reports
Staff Members
Service Plans
Food Service
Verizon

Education

High School Diploma, (1991 - 1991)
,

Retail operation manager resume

Stephanie Allen

(470) 555-7101 | sallen@example.com

Chicago, IL | 48244 N. Evergreen Rd. - 72233

Work experience

2019 - Present
Retail Operation Manager, Starbucks - Chicago, IL
- Developed strategic and operational plans for multi-unit stores in two states.
- Created dual store management documents to increase efficiency and high-level execution of role.
2010 - 2019
District Manager, Carson Pirie Scott & Co - Oakbrook Terrace, IL
- Resolve customer complaints in a timely, professional manner.
- Delivered multi-channel revenue growth of over 75% for 9 consecutive months through the implementation of a performance management system.
- Achieved and sustained monthly sales goals.
2009 - 2010
Account Executive, Nordstrom - Oakbrook Terrace, IL
- Establish new and lasting relationships with customers utilizing internal and external communication tactics and techniques.
- Work on team collaboration through positive, proactive communication.
- Reinforced and expanded upon the beauty advisors product knowledge, sales techniques, and vendor special events.
- Handled customer accounts and sales of sporting equipment
- Create PowerPoint and Keynote presentations used for business development.
2007 - 2009
Sales Clerk, Nordstrom - Oakbrook Terrace, IL
- Keep sales floor neat and in order, floor setting, build merchandise displays.
- Worked directly with the buyers to gain first hand product knowledge.
- Cashier Perform excellent guest service Zone and complete sales presentation

Skills

Company Initiatives
Value Proposition
C-Level
Customer Orders
Business Owners
Sales Floor
RFP
Product Demonstrations
Sales Transactions
Customer Service

Education

Bachelor's Degree, Business (2004 - 2007)
DeVry University
Oakbrook Terrace,

Retail operation manager resume

Sandra Turner

(300) 555-9314 | sturner@example.com

Burlington, NJ | 42799 W. Cedar Ln. - 36883

Work experience

2019 - Present
Retail Operation Manager, Dollar Tree - Burlington, NJ
- Maintain a high level of customer service through personal interactions with associates and customers.
- Recruited, hired, trained and mentored all Store Management personnel.
- Completed various facets of store management customer relations,training,scheduling,merchandising,sales,and inventory control.
- Assist in sales floor maintenance to company standards Assist in replenishment of merchandise to the sales floor.
2018 - 2019
Merchandising Manager, Burlington - Burlington, NJ
- Reorganized the sales floor to meet company demands.
- Completed weekly schedules according to payroll policies.
- Maintain merchandising standards on sales floor, by working with store manager and department managers.
- Organize the sales floor and display product to company standards.
2016 - 2018
Sales Leader, Aeropostale - New York, NY
- Maintained a clean stock room and sales floor.
- Moved product from the back room to the sales floor.
2013 - 2016
Visual Merchandiser, The Coca-Cola Company - Houston, TX
- Work closely with store managers and receivers on product placement.
- Maintained stock room's with minimal backstock and proper rotation of all product.
- Rotate product and maintain back room inventory.
- Set up new stores (Lowes Home Improvement).

Skills

Business Goals
Promotional Strategies
Store Management
Product Category
Service Delivery
Internet
New Merchandise
Payroll
Daily Operations
Greeting Customers

Education

Bachelor's Degree, Business (2010 - 2013)
DeVry University
Oakbrook Terrace,

Retail operation manager resume

Janice Miller

(710) 555-6403 | jmiller@example.com

Indianapolis, IN | 58777 E. Second Ln. - 51040

Work experience

2013 - Present
Retail Operation Manager, Burger King - Indianapolis, IN
- Labor cost controls Customer service Marketing and promotions Cash controls
- Manage daily operations of store and staff and maintenance of restaurant facilities and equipments.
- Performed training certifications for all management trainees.
- Assisted store manager in meeting daily, weekly, monthly, and yearly sales goals.
2012 - 2013
Assistant Manager Retail, Lowe's - Indianapolis, IN
- Experienced with managing and motivating employees to meet operational goals and comply with company policies and standards.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Maintained a fleet of vehicles according to state regulations, and company policies.
- Train establishment personnel in loss prevention activities.
- Trained new department managers in sales floor knowledge and specific management expectations for job performance.
2006 - 2012
Sales Supervisor, Walmart - Orlando, FL
- Price changes, on-hands, ordering, merchandising, customer service, directing and assigning tasks for associate in my department.
- Ordered items needed to help keep the sales floor in stock.
- provided remarkable customer service Ability to work under pressure.
- Maintain shelf standards according to company standards to maintain full distribution a display of product.
- Executed sound decision making in financial analysis of wages, markdowns, and all controllable expenses.
- Launched and re-established programs to help transform a new store into an efficient, unified workforce resulting in overall effectiveness.
1996 - 2006
Customer Sales Representative, Bank of America - Tampa, FL
- Provide information about and sold additional products to deepen customer relationships.
- Handled over 75 calls per day with customers with current and delinquent accounts.
- Supported two business banking officers and accelerated their progress of making their monthly sales goals.
- Responded to requests through account set up, account correction, request processing and problem resolution.

Skills

Quality Execution
Sales Floor
New Merchandise
Food Service
New Customers
Retail Operations
Trade Shows
Product Development
Human Resources
Loan Applications

Education

High School Diploma, (1996 - 1996)
,

Retail operation manager resume

Patrick Clark

(640) 555-0146 | pclark@example.com

Philadelphia, PA | 35930 E. Evergreen Ave. - 75461

Work experience

2019 - Present
Retail Operation Manager, Aramark - Philadelphia, PA
- Established and communicated sales goals, managed budgets and devised sales forecasts.
- Controlled operating expenses to achieve company goals and maximize profits.
2018 - 2019
Retail Supervisor, Sprint - Philadelphia, PA
- Make sure sales floor is ready with correct promos and content.
- Displayed a strong leadership presence on the sales floor and managed Meal Break Compliance, trainings and RTA.
- Coached different F.A.B (feature, advantage, benefit) techniques on the sales floor.
- Involved with loss prevention programs and shrink control.
2008 - 2018
Retail Sales Merchandiser, Forever 21 - Philadelphia, PA
- Keep sales floor in organized and presentable.
- Worked carefully with store management for properplacement of product to increase over all sales.
- Managed new store opening and remodeling projects.
- Managed up to 20 people during the complete department setup of multiple new stores.
2006 - 2008
Merchandiser, Sales, Forever 21 - Philadelphia, PA
- Open and close store, execute sales goals, and train new employees
- Team up with co-coworkers to ensure proper customer service.
- Monitored with loss prevention and operate POS cash register.
- Collaborate in the opening of 3 - 5 new stores per year.
- Conducted staff meetings with sales personnel to introduce new merchandise.

Skills

Retail Sales
Project Management
New Devices
New Merchandise
Special Orders
Company Standards
Operational Policies
Retail Operations
Revenue Growth
Product Knowledge

Education

Bachelor's Degree, Graphic Design (2003 - 2006)
The New School
New York,

How to write a retail operation manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in retail operation manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some retail operation manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical retail operation manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some retail operation manager interviews.

Here are example skills to include in your “Area of Expertise” on a retail operation manager resume:

POS
Retail Operations
Payroll
Store Sales
Retail Store
Loss Prevention
Inventory Control
Operational Procedures
Store Management
Performance Reviews

Customer Satisfaction
Direct Reports
Cash Handling
Food Service
Oversight
Store Operations
KPI
Retail Sales
Pricing Strategy
Financial Reports

Business Development
Sales Floor
Process Improvement
Inventory Management
Product Development
Training Programs
Retail Locations
Product Knowledge
Customer Complaints
Sales Volume

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the retail operation manager.

How to write retail operation manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great retail operation manager resumes:

Work history example #1

Retail Operation Manager

AT&T

Managed the daily and monthly operations of my location under the supervision of the RBM.
Provided daily updates on sales targets while evaluating call observations to ensure call flow procedures were properly followed.
Prepared responses to executive correspondence regarding possible openings in HR/Finance organizations.
Aligned consumer digital experience with product marketing value proposition & national advertising media campaigns.
Managed and motivated team to capture sales opportunities through community events and retail partnerships.

Work history example #2

Merchandising Manager

Burlington

Reviewed operational reports to ensure adherence to policies and procedures.
Re-merchandised the Baby Depot Department to increase sales by 16% within a month.
Trained Planners, Buyers and Merchandise Managers in Seasonal Classification and Key Item Planning.
Identified and fulfilled business needs by implementing merchandising strategies and procedures through budgeting and forecasting.
Managed 6 direct reports including 2 Buyers and 4 Assistants.

Work history example #3

Assistant Manager Retail

The Home Depot

Supervised Departments Kitchen and Bath, Millworks, Pro Desk, Building Materials, Lumber, Hardware and Plumbing.
Promoted to Specialty Supervisor of over 15 people across 3 Departments: Kitchen, Flooring and Millwork.
Supervised the hardware department for 1 year and then the flooring and decor departments for 2 1/2 years.
Managed the Paint Department for 3 years (off and on), Hardware Department, and the Garden Department.
Supervised the following departments; InStock Plumbing and Hardware, Specialty Bath, Kitchens, Seasonal and Lighting.

Work history example #4

Retail Supervisor

Kroger

Managed the day-to-day operations and 100+personnel in a Kroger Food Store.
Hand-picked to fill other departmental lead positions during critical vacancies.
Charged with scheduling, the hiring process to include Department Heads, planning hiring events and interviews for Kroger.
Created a positive shopping environment with industry leading customer service.
Insured competitive pricing through weekly analysis and visits to competitor stores.

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

1991 - 1991

Bachelor's Degree in business

DeVry University, Oakbrook Terrace, IL

2004 - 2007

Highlight your retail operation manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on retail operation manager resumes:

Certified Professional - Human Resource (IPMA-CP)

Updated March 26, 2025

Browse executive management jobs