Below we've compiled a list of the most important skills for a retail operation manager. We ranked the top skills based on the percentage of retail operation manager resumes they appeared on. For example, 12.6% of retail operation manager resumes contained pos as a skill. Let's find out what skills a retail operation manager actually needs in order to be successful in the workplace.

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The six most common skills found on Retail Operation Manager resumes in 2020. Read below to see the full list.

15 Essential Retail Operation Manager Skills For Your Resume And Career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how pos is used on retail operation manager resumes:
  • Retail IT Lead - monitor and coordinate all IT projects impacting Retail Stores, including POS, AS400, RTR initiatives.
  • Maintained POS data base records and maintains equipment assets through accountability, maintenance/repairs, and disposal within Air Force guidelines.
  • Increase Sales over 90% by changing menus selections, staff training, and installing a POS System.
  • Managed troubleshooting in conjunction with IT department for AS400, VAI, RPRO and Microsoft POS systems.
  • Worked with IT team throughout selection of new POS systems, software programs and hardware purchases.

2. Store Management

Here's how store management is used on retail operation manager resumes:
  • Collaborated with client leadership to develop, promote and launch new store service programs targeting industry-specific retailers and manufacturers.
  • Maintained relationships with jurisdictions and planning commissions through broker relations to ensure seamless transitions for new store or remodels/renovations.
  • Trained 6 personnel in conducting proper inventory procedures, customer service, procurement of merchandise and store management objectives
  • Championed performance improvement initiative through development and implementation of corrective action plans for store management.
  • Managed new store openings and capital refurbishment projects.

3. Ensure Compliance

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how ensure compliance is used on retail operation manager resumes:
  • Review all standard of sales performance procedures to ensure compliance with company's business code of conduct.
  • Recruit, interview, make hiring decisions and train Associates and ensure compliance with all store policies.
  • Tracked and controlled budgeted costs to ensure compliance with company s strategic direction.
  • Establish and ensure compliance of short and long-term goals with overall corporate objectives.
  • Audited branches to ensure compliance, risk, and security procedures are met.

4. Retail Operations

Retail operations are used to describe all the tasks that maintain the store functionality. These tasks include supply chain, people management, store layout, physical inventory, cash operations, promotions, master data management, and pricing.

Here's how retail operations is used on retail operation manager resumes:
  • Oversee Retail Operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals.
  • Retail Operations Manager / Territory ManagerThrough progressive levels of responsibility manage all aspects of retail operations.
  • Retail Operations Responsibilities include: Supervise the management of labor and mentoring of selling associates.
  • Dedicated Retail Operations Manager committed to providing excellent service to both customers and employees.
  • Managed overall retail operations for large Florida-based chain pet superstore in three consecutive locations.

5. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail sales is used on retail operation manager resumes:
  • Charged with creating a team of 15 Retail Sales Merchandisers to increase market share for Kraft Foods in the C-Store channel.
  • Supervised retail sales staff (entry level to district and broker managers) and outside broker services for merchandising activities.
  • Promote retail sales of SC Johnson products via my sales team within Walmart and grocery store chains.
  • Lead and direct 5 Area Sales Managers and 83 Retail Sales Merchandisers to exceed retail sales expectations.
  • Achieved 120% increase in retail sales by updating and improving the resort's online retail website.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how payroll is used on retail operation manager resumes:
  • Managed scheduling and payroll for team; conducted performance evaluations, promotions and terminations when necessary.
  • Controlled store expenditures through management of payroll and operating costs.
  • Calculated daily payroll using time management software.
  • Manage store expenses and payroll to best address the needs of the business * Oversee timely processing of all personnel actions.
  • Managed and performed daily primary tasks such as bookkeeping, marketing, advertising, sales, networking and payroll.

7. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how loss prevention is used on retail operation manager resumes:
  • Developed and implemented new loss prevention methods which resulted in reduction in shrinkage and improvement in over-all team performance.
  • Defined Loss Prevention standards to protect staff and inventory
  • Managed safety and loss prevention activities.
  • Managed all budgets, expenditures, inventory, human resources, loss prevention and safety training operations for 15,000 sq.
  • Manage multiple Security Supervisors, 100s of Security Specialists, Plain-clothes Loss Prevention, and Security Vendors in multiple countries.

8. Inventory Control

Here's how inventory control is used on retail operation manager resumes:
  • Created new inventory control procedures for cost allocation system to properly reflect over/under budget reports.
  • Performed daily financial functions of inventory control, purchase order creation and invoice payment authorization.
  • Reduced loss by ensuring complete inventory cycle management including buying, receiving and inventory control.
  • Directed new Inventory Control system for all retail outlets to maximize efficiency and accuracy.
  • Source and recruit sales associates and inventory control team members beyond traditional recruiting methodologies.

9. Inventory Levels

Here's how inventory levels is used on retail operation manager resumes:
  • Cut costs by carefully managing inventory levels, effectively negotiating merchandise purchase and strategically selecting merchandise.
  • Managed inventory levels and inventory turns.
  • Monitored and maintained effective inventory levels.
  • Monitor inventory to make sure proper ratios are kept and that inventory levels are appropriate for the season.
  • Analyzed sales data to forecast customer demand and trends to maintain optimal inventory levels.

10. Sales Goals

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how sales goals is used on retail operation manager resumes:
  • Implemented enhanced operational systems which resulted in more efficient service and exceeding sales goals.
  • Monitor and verified optical sales goals, spiffs and bonuses per staff person in relations to total location retail goals.
  • Develop marketing strategies, manage staff and cultivate relationships with area businesses to reach sales goals for each location.
  • Set clearly defined sales goals designed to achieve the desired increase in sales volume and profit margin.
  • Developed short and long term goals to achieve territory sales goals delivering against sales quota.

11. Operational Procedures

The operational procedure means the prescriptive documents that describe processes involving several partners. The involved techniques get utilized in defining the related work.

Here's how operational procedures is used on retail operation manager resumes:
  • Established all operational procedures and worked closely with accountant and legal counsel from initial incorporation of business.
  • Trained employees in proper operational procedures and functions and explained company policies.
  • Maintained daily operational procedures for Point of Sale, Backroom, Cash Office, Layaway, and overall store function.
  • Controed consistency and execution of operational procedures and policies to ensure consistency and customer service and product quality.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on retail operation manager resumes:
  • Lead blended interaction environment to ensure high productivity, efficiency and quality customer service performance standards were consistently met.
  • Appointed as point person between retail management, Customer Service Managers and Client regarding adjustments to retail coverage opportunities.
  • Maximize profitability through superior customer service, effective and prompt customer communication and follow-up on all pending matters.
  • Supervised personnel in record keeping, office practices, customer service, financial and material accountability.
  • Facilitated regular employee meetings to disseminate company information, discuss operational issues and customer service.

13. Daily Operations

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how daily operations is used on retail operation manager resumes:
  • Oversee daily operations of all staff, administered appropriate disciplinary action to associates, including making recommendations for termination.
  • Created and executed new standard operating procedures for outlet regarding daily operations to team member training.
  • Managed daily operations of hospital cafeteria that fed approximately 1000 people per day.
  • Managed all daily operational daily practice processes and procedures to ensure efficiency.
  • Managed daily operations of the concessions program including contract compliance and logistics.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how performance reviews is used on retail operation manager resumes:
  • Selected for promotion in recognition of consistently favorable performance reviews and improvements in efficiency.
  • Completed annual performance reviews/work assessments.
  • Assessed, evaluated, and presented annual performance reviews for 50+ employees to determine potential for- and commitment to- professional advancement.
  • Manage staff performance using performance reviews, weekly associate rankings, coaching on performance, and counseling under-performance and policy violations.
  • Conducted meetings with management discussing sales / marketing strategies, and performance reviews for each location.

15. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how food service is used on retail operation manager resumes:
  • Design and implement new training process, succession planning process, food service, and coffee program and operations programs.
  • Initiated and performed daily food service and catering for 6 campus facilities, as well as President's home.
  • Supervised retail food service operations at the University of Montana, assisted and developed managers in the various departments.
  • Coordinated food service needs for Summer Conference Program, including Special Olympics State Championships and the Wellness Conference.
  • Worked with the food service management team implanting and training all employee for the pod system.

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Online Courses For Retail Operation Managers

One of the best ways to acquire the skills needed to be a retail operation manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since retail operation managers benefit from having skills like pos, store management, and ensure compliance, we found courses that will help you improve these skills.

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Most Common Skills For Retail Operation Managers

RankascdescRetail Operation Manager SkillascdescPercentageascdesc
1
POS
12.6%
2
Store Management
11.5%
3
Ensure Compliance
9.4%
4
Retail Operations
8.7%
5
Retail Sales
7.6%
6
Payroll
7.4%
7
Loss Prevention
6.4%
8
Inventory Control
6%
9
Inventory Levels
4.7%
10
Sales Goals
2.5%
11
Operational Procedures
2%
12
Customer Service
1.8%
13
Daily Operations
1.6%
14
Performance Reviews
1.5%
15
Food Service
1.5%
16
Direct Reports
1.4%
17
Oversight
1.3%
18
KPI
1.2%
19
Business Development
1.2%
20
Financial Statements
1.1%
21
Company Standards
0.9%
22
Sales Floor
0.8%
23
Training Programs
0.6%
24
Product Development
0.6%
25
Retail Locations
0.6%
26
Product Knowledge
0.5%
27
Annual Sales
0.5%
28
Customer Complaints
0.5%
29
Haccp
0.4%
30
Store Locations
0.3%
31
Staff Members
0.3%
32
Trade Shows
0.2%
33
Retail Department
0.2%
34
Human Resources
0.2%
35
Labor Costs
0.2%
36
Corporate Office
0.2%
37
Professional Development
0.2%
38
Training Materials
0.2%
39
Retail Outlets
0.2%
40
Company Policies
0.2%
41
Retail Business
0.2%
42
Vendor Relationships
0.1%
43
Action Plans
0.1%
44
Revenue Growth
0.1%
45
Bank Deposits
0.1%
46
Gift Shop
0.1%
47
CAF
0.1%
48
Retail Staff
0.1%
49
Customer Base
0.1%

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