Top 50 Retail Sales Consultant Skills

high Demand

• Renewed and negotiated customer contracts which added additional services and accessories that improved the customer experience.
• Completed customer contracts and serviced equipment warranties.
• Completed customer contracts and warranties efficiently.
• Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
• Store lead and key holder -Meet Sales goals -Customer Service -Inventory Counts -Customer Contracts & Warranties -Ability to merchandise store when needed

• Handled administrative sales tasks including customer contracts & warranties, inventory competence, payments, billing, and submitted orders.
• Handled all aspects of the sale including completion of customer contracts, warranties, customer payments, and escalated issues.
• Complete customer contracts and warranties, pull products from inventory, accept customer payments and filing the completed orders.
• Handle all administrative duties of sale including: completing customer contracts, warranties, payments and fulfillment orders.
• Meet and exceed sales objectives, complete customer contracts and warranties, and ensure inventory is stocked.

• Draft all paperwork for customer contracts, set up auto-pay, added and deleted features, etc.
• Complete customer contracts, verify identification, address local market promotions, and file finished orders.
• Handled administrative tasks such as: completing customer contracts, service agreements, and warranty information.
• Analyzed & improved customer contracts and plans, handled customer transactions & followed up on services.
• Handled all administrative of the sale, including: completing customer contracts and warranties.

• Handled all aspects of care including customer contracts, warranties and payments.
• Handle the completion of customer contracts and explanation of those contracts.
• Overlooked customer contracts, accounts and security.
• Completed customer contracts and warranties in a timely manner.
• Provide prompt and courteous customer service Completion of customer contracts Bill/rate plan analysis, process returns and exchanges

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high Demand

• Perform superior customer service by providing relevant offerings of wired and wireless products.
• Worked in a goal-oriented, commission-based environment selling wireless products and services.
• Serviced and troubleshot wireless products as required.
• Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
• Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features.

• Attended to the daily operations of the store in addition to selling wireless products and services.
• Assist retail and business consumers by demonstrating knowledge of wireless products and advanced services.
• Retail sales of AT&T wireless products, accessories, and home products.
• Helped with solutions on wireless products: tablets, cellular phones, and laptops.
• Provided world class customer service and education on Sprint's wireless products and services.

• Remain current on all wireless products, services, industry and competitive trends.
• Execute sales of wired/wireless products and services by understanding the customers' needs.
• Maintained strong knowledge of new wireless products, procedures and policies.
• Instilled value to wired and wireless products and services.
• Understand clientele's needs of wireless products and services.

• Sell AT&T wireless products and AT&T U-Verse, DSL & Home Products.
• Exhibited strong customer service skills and discovered customer needs by effective questioning to match to wireless products and services.
• Perform duties such as sales of wireless products and service, upselling features and accessories.
• Sell state of the art wireless products.
• Authorized Verizon Retailer Sales of wireless products including cellular phones, tablets, personal wifi, home phone connect and accessories.

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high Demand

• Conducted competitive market research to identify new business developments and opportunities across saturated and untapped sales areas.
• Identify sales opportunities and follow up on existing accounts for business development.
• Establish business relationships with B2B resulting in new business development.
• Developed sales strategies that propelled new business development.
• Directed daily operations for a retail store, including sales, business development, customer service, and credit analysis.

• Spearheaded multiple projects in new business development, including acquiring and maintaining the Meg Whitman for Governor 2010 account.
• Solidified large corporate accounts through IRU business development resulting in thousands of new and upgrade lines of service.
• Led business development and marketing efforts at monthly sales meetings to expand customer base and promote products.
• Managed all aspects of sales, business development, and customer relations.
• Spearheaded Corporate/Business Development efforts encompassing telecom business opportunities to stimulate revenue growth and extend market share.

• Devised and executed business development strategies to acquire new clients, overcome objections, and turn traditional canvassing into sales.

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high Demand

• Generate and activate new accounts while expanding existing customer base, producing approximately $250,000 in annual sales revenue.
• Achieved 25 new accounts per month, by successfully communicating the company's value proposition to prospective customers.
• Establish new accounts with small and large businesses also personal accounts with consumers who came into store.
• Ask qualifying questions to provide customized needs in order to open new accounts and upgrade existing service.
• Opened new accounts with larger wholesalers to save money on merchandise contributing to larger profit margins.

• Maintain a quota of 10 areas of importance to drive a steady stream of new accounts.
• Create new accounts for individual clients, small businesses, and families of different sizes.
• Opened new accounts for prospective customers, as well as serviced already established accounts.
• Opened new accounts, resolved issues with existing accounts, bill payments.
• Implemented processes to shorten installation times for new accounts by 25%.

• Reach out to small businesses and assist in creation of new accounts.
• Credit checks for customers setting up new accounts or adding lines.
• Open new accounts and work with existing accounts.
• Created new accounts and trained new employees.
• Start new accounts and serviced existing accounts.

• Open new accounts for customers.
• Develop and manage new accounts.
• Facilitated assistance in the establishment of new accounts for business customers, and consumer accounts.
• Provide exceptional customer service Activate new accounts and upgrade existing customers with strong selling skills.
• Activated new accounts Edited existing customers accounts Established a client list Performed customer care in person and over the phone

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high Demand

• Network with diverse populations and deliver influential presentations that relay advantages of product offerings.
• Utilized working knowledge of company product offerings to appropriately meet customer technology needs.
• Provided outstanding customer service and assistance in all product offerings.
• Monitor sales activities to ensure that all company product offerings and services are reflective of customers' needs and expectations.
• Provide retail customer service in all aspects of product offerings, promotions and services through customer education and engagement.

• Trained for effectively Educating and Engaging Consumers in all aspects of AT&T product offerings and services.
• Handle customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc.
• Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
• Analyze competitive product offerings in terms of features and benefits as well as price points.
• Handle all aspects of product offerings and services in an efficient courteous manner.

• Attended regular sales training on new technology, product offerings and sales promotions.
• Handle service and assistance in all aspects of product offerings and services.
• Provided efficient, courteous customer service and assisted product offerings and services.
• Assist in determining new product offerings and services!
• Developed and tested new product offerings.

• Team Subject Matter Expert Train new and existing employees on the latest product offerings and newest technologies.
• Provided customer service and assisted in allaspects of product offerings and services.
• Provided customer with an extraordinary experience.Assisted with product offerings and services.Achieved sales goals and service performance.Maintained up-to date account distribution information.

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high Demand

• Consult with customers and sell a variety of communications products including phones, tablets, premium television, and internet products.
• Utilized strong sales experience to sell services of cellphones, land-lines, Direct TV, internet services, and other products.
• Provide the ultimate customer experience when customers come in to get home services as advanced TV, home phone and internet.
• Service and sales with product knowledge in mobile devices, accessories for electronics, internet, and television services.
• Generate revenue for corporation through sale of television, internet, home phone, and mobile phone service.

• Work with customers to determine the best phone, internet, and home television service for their needs.
• Focus on monthly and daily sales goals selling wireless, home television services, internet and home security.
• Conduct sales and service for AT&T customers' wireless, home calling, and internet needs.
• Well versed in selling; home security and automation, home internet and television, and DirecTV.
• Promote full range of products with focus on video, internet, phone and security systems.

• Perform technical support for customers experiencing issues with phone, internet, and television equipment.
• Cross sold on normal cell phone sales into U-verse cable & ATT internet.
• Explained product and service features and solicited orders (TV-cable, Internet).
• Sell Cellular, TV, Internet, and Home Security Services.
• Gained technical expertise in working of smartphone-pda-tablet-social media-internet applications/interface.

• Opened Consumer and Business accounts Sold U-Verse cable, high-speed Internet, and cell phones.
• Created personalized fliers for bundle packages of wireline, wireless, TV, and internet.
• Assisted customer with their cell phones, direct tv and internet services.
• Sell phones, tv/internet services, and home security.
• Sell all products offered by At&t; wireless, Internet, tv, home phone, etc.

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high Demand

• Demonstrate strong customer-focused services on and off the sales floor while transforming every customer interaction into a positive customer experience.
• Worked on a sales floor, approached customers, determined their needs and sold products or services to meet those needs.
• Transferred among local stores in order to enhance peer training and work as a leader on the sales floor.
• Demonstrated leadership by providing an active role on the sales floor ensuring a high quality of customer engagement.
• Maintained sales team by coaching as a sales floor direct supervisor and handled customer escalations.

• Ensured all devices on the sales floor are running and have their appropriate content running.
• Check in new inventory and stock inventory on the sales floor.
• Assisted in the merchandising of the sales floor per company directives.
• Ensured sales floor was filled and kept up to brand standards.
• Receive, open, unpack and issue sales floor merchandise.

• Helped on the sales floor when other cashiers were present.
• Maintain a professional, clean and presentable sales floor.
• Lead sales floor (supervise/manage Retail Sales Associates).
• Stocked and maintained sales floor order and cleanliness.
• Be of assistance to customers on sales floor.

• Assisted in opening and closing sales floor.
• Handle customers on an open sales floor.
• Maintained appearance of sales floor.
• Team Leader on the sales floor.
• Worked the sales floor Customer service Cashier Stocking/go backs $9.00/hr start-end

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high Demand

• Acquired knowledge of competitive offers and provided critical market feedback to store managers for enhanced operations.
• Maintained knowledge of competitive offers and provide critical market feedback regarding competition s products/services.
• Provide critical market feedback to all superior management and deliver quality customer service.
• Provided critical market feedback to management on competition and product/service needs.
• Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager and/or Area Regional Store Manager.

• Maintain knowledge of competitive offers and provide critical market feedback to leadership regarding local offers and products.
• Maintain k knowledge of competitive offers and provide critical market feedback to my managers.
• Maintained knowledge of competitive offers & provided critical market feedback needs.
• Track store metrics, reporting critical market feedback to management.
• Provide critical market feedback to the Store Manager.

• Assisted as the manager on duty in manager s absence report critical market feedback to store manager.
• Maintain knowledge of competitive offers and provide critical market feedback Handle service inquiries from customers.

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high Demand

• Remained observant to competitive offers and provided critical feedback to Store Manager regarding local competition and product/service specifics.
• Provided critical market feedback to the store manager regarding local competition and products/service needs.
• Provide critical market feedback to upper management regarding local competition and customer product/service needs.
• Investigated and monitored market trends and local competition to provide a competitive advantage.
• Provide market feedback to Management regarding local competition, promotions and events.

• Remain current on competing offers in order to provide the store manager with valuable information regarding local competition and public interest.
• Stayed abreast of competitive offers and providing critical market feedback to store manager regarding local competition and product and service needs.
• Reported to store manager with key market analysis and feedback in order to track local competition and consumer product/service needs.
• Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
• Retain knowledge of competitive offers and provide critical market feedback to the Sales Manager regarding local competition.

• Meet all sales goals and provide critical feedback to the store management team regarding local competition.
• Maintained a strong knowledge pool of products and competitive offers by local competition.

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average Demand

• Interacted with customers on a daily basis providing technical support and product education.
• Trouble shooting customer devices and offering technical support to ensure customer satisfaction
• General customer service and technical support.
• Offered personal technical support to all customers who are in need of it, opposed to forwarding them to call centers.
• Conferred with customers to provide technical support and information about products or services.

• Answer questions regarding bills, technical support as well as push home products.
• Lead sales associates in providing tactical guidance and technical support to clients.
• Provide advanced technical support to customers having issues with their accounts and devices
• Help and assist customer with technical support and service issues.
• Worked as At home customer service and technical support agent.

• Provide technical support for email and computer based issues.
• Worked closely with our internal department for technical support.
• Educate consumers on phone maintenance and provided technical support.
• Performed technical support duties, and repairing phones.
• Provide technical support for accounts and devices.

• Resolve billing issues and provide technical support.
• Provide Tier 1 customer and technical support
• Provide customers with ongoing technical support.
• Assisted customers with general service in a fast paced environment dealing with billing inquiries,technical support and product education.
• Commissioned sales, Customer Service, Technical Support, Device Activations and Troublehooting

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average Demand

• Obtained sales quotas through actively pursuing different sales opportunities.
• Tasked with maintaining personal sales quotas, add on sales, upgrades, inventory control, money management and supply ordering.
• Meet /exceed monthly company and personal sales quotas by utilizing cold calling and inside sales skills.
• Meet sales quotas set forth by AT&T to ensure company success and growth.
• Reach sales quota by the middle of every month so that expectations are exceeded.

• Provided the company with daily/weekly action goal plans in order to meet sales quota.
• Meet and exceed monthly sales quota finishing top 10% in regional performance.
• Provide excellent customer service, troubleshoot devices, meet monthly sales quotas.
• Expected to reach a sales quota every month while hitting certain metrics.
• Exceeded monthly sales quotas and built a loyal customer base.

• Meet or exceed sales quotas in an accountability-based culture.
• Required to meet a monthly sales quota.
• Exceed sales quotas in accountability based culture.
• Required to achieve all sales quotas.
• Exceeded sales quotas on numerous occasions.

• Meet and exceed monthly sales quotas.
• Worked to reach a monthly sales quota of 25 activations per month.
• Provided customers with information about products and services the company offers Fulfilled monthly sales quotas Gained knowledge about current electronics in production
• Maintained monthly sales quota Made every opportunity to participate in continuous training Performed light administrative duties
• Provided excellent service Answered incoming calls and took accurate messages Ran POS cash register Meet and exceeded monthly sales quotas Handled inventory

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average Demand

• Manage store locations business customer base by tracking business sales and training staff on how to work with business customers.
• Gained trust from customers by providing the complete solution and therefore leading to a strong customer base.
• Run my own business to surpass quota and gain a long term, loyal customer base.
• Create individual solutions for each customer based on wants and needs in a fast paced environment.
• Provide face to face and over the phone technical support to a broad customer base.

• Offer solutions to the customer based on the information the customer has provided.
• Provided excellent customer service to ensure loyal customer base and gain referrals.
• Developed rapport with the customer base by handling difficult issues with professionalism.
• Maintain current customer base and grow new base through networking and referrals.
• Developed and maintained customer base at both a consumer and corporate level.

• Build a loyal customer base by creating long term relationship.
• Recommend merchandise to customer based on their needs and preferences.
• Aided customer base with billing, technical and sales support.
• Implement marketing strategies which results in growth of customer base.
• Maintain and grow existing customer base and manage churn.

• Educate new customer base and assist current customers.
• Build and maintain relationships to grow customer base.
• Build customer based by asking qualifying questions.
• Established a return customer base.
• Build a loyal customer base by creating long-term relationships Achieve or exceed sales and profit targets Providing an excellent customer service

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average Demand

• Worked with customers to find correct calling plans and cell phones with accessories Assisted with sales and training for inter-store procedures.
• Face to face sales and service of cell phones, tablets, home Internet, home security and DIRECT television service.
• Job Duties: Assist customers with technical problems concerning cell phones including software issues such as provisioning and data updates.
• Assist clients in the selection of products and services including service plans, wireless accessories and cell phones.
• Provide technical support for cell phones and laptops with customers over the phone and in store.

• Conducted training classes to help customers understand their products (cell phones and tablets)
• Assisted with billing issues and a great multitude of concerns related to cell phones.
• Retail Sales Consultant for Cell phones, and all AT&T Mobility sales.
• Helped customers understand their phone bills and how to use their cell phones.
• Sell Cell phones, Laptops solutions, Digital Life and Tablets to customers.

• Organized proper display of the cell phones in order to increase sales volume.
• Solved technical issues with electronic devices (Cell Phones and other devices).
• Set up, activate and diagnose cell phones service options with customers.
• Provided customer service through cell phones, accessories and features.
• Conducted sales of cell phones and accessories to customers.

• Provide training classes for cell phones sold in store.
• Activated phones and programmed cell phones.
• Service on computers, Cell Phones.
• Manage multiple Business and Consumer accounts Provide excellent customer service Sale cell phones, home phone, tablets, Smart Accessories
• Retail sales of cell phones, plans, and accessories -Trouble shooting technical issues -Customer Service -Data Entry

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average Demand

• Utilized strong ability to sell to clients and obtain long term customer relationships, and gain new clients through recommendations.
• Prospected for new clients and followed up with previous clients after a sale was made to ensure customer satisfaction.
• Assisted on right sizing our new clients with providing them with the products that right fit their needs.
• Obtained new clients by attending marketing events and promoted the benefits of our service compared to the competition.
• Form relationships with new clients to achieve sales objectives and provide information about products, features and options.

• Build relationships with existing clientele while adding new clients from their referrals * Meet and exceed sales goals
• Acquired new clients by cold calling, networking, securing referrals and participating in local community events.
• Exceeded in quota based environment overachieving in bringing new clients and retaining current clients.
• Make outbound calls to prospects in order to solicit business and acquire new clients.
• Maintained proper customer care follow-up with existing clients and potential new clients.

• Experienced in outside sales including maintaining client accounts and establishing new clients.
• Obtained new clients by cold calling and word of mouth.
• Manage accounts for existing and new clients.
• Signed up new clients to contracts Upsold products and accessories to match customer needs

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average Demand

• Assisted in troubleshooting customer owned devices and provided practical solutions.
• Provided troubleshooting advice to rectify technical and billing issues.
• Assisted customers with troubleshooting and technical support.
• Required technical and troubleshooting knowledge.
• Demonstrate value of a wide variety of technology, as well as provide help, demonstrations, and troubleshooting.

• Provide consumers with the latest AT&T wired/wireless services * Consult consumer issues * Troubleshoot device issues.
• Showed them how to troubleshoot and maximize their devices to improve the quality of their wireless experience.
• Managed clients with follow ups that required my expertise of hardware and software implementation and troubleshooting.
• Conducted cash handling transactions, answered phones and provided assistance with device troubleshooting and billing issues.
• Maintain and troubleshoot customer accounts, technical issues, billing and prospecting new opportunities.

• Handle service inquiries from customers ranging from bill adjustments to technical phone troubleshooting.
• Create, modify and troubleshoot consumer and small business accounts.
• Performed troubleshooting solutions for customers over the phone.
• Assist with troubleshooting phone problems and malfunctions.
• Assist customers with device troubleshooting.

• Connect customers to our latest products and services Provide excellent ongoing customer service including consultation, education, sales and troubleshooting.
• Educated customers on Apple iPhones and provided technical troubleshooting, face to face as well as over the phone.
• Sell merchandise, such as phones and accessiories, troubleshoot phone issues and assist customers with making payments.
• Trained my peers on new technology and devices * Troubleshoot customer's devices * Develop relationships with new and existing business customers
• Retail Sales Consultant Technology and troubleshooting specialist - Awards Granted: Highest Sales in district for 8 months.

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average Demand

• Assisted customers with billing issues, professionally deescalating adverse situations.
• Assisted customer by explaining billing issues and how we are going to fix the issue the first time every time.
• Handled phone inquires from customers on billing issues, payments, upgrades, trade-ins, service changes returns.
• Maintained customer service by answering questions with regard to cellular or paging services and resolving billing issues.
• Handled incoming calls for customer service, upgrades, billing issues, and customer complaints.

• Assist customers with billing issues, troubleshooting, and insurance claims, and one-on-one tutorials.
• Resolve customer's problems regarding billing issues, defected products, and software troubles.
• Assist customers with billing issues and technical support while offering our services.
• Provide superior customer service by assisting customers with technical and billing issues.
• Consult billing issues * Follow company policy procedures and rules.

• Assisted fellow employees with customer escalations and billing issues.
• Help customers with billing issues and payments.
• Handled customer inquiries and solved billing issues.
• Handle all customer service and billing issues.
• Resolved billing issues and answered billing inquiries.

• Handle customer escalations and billing issues.
• Resolve billing issues and other concerns.
• Handled phone inquiries from customers on billing issues.
• Handled customer complaints and interactions Interacted with and sold to business representatives Provided customer support with billing issues and technical support.
• WORK EXPERIENCE Provided phone new activations, upgrades, phone operations and assisted with billing issues and payments.

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average Demand

• Review service agreements and limitations with new customers including product insurance and warranty policies.
• Created new customers and business clientele through exceptional customer service.
• Provided existing and new customers with knowledge about phone service, rate plans, technology, and capabilities of the phone.
• Helped both existing and new customers with providing outstanding service with billing questions, new lines of services or trouble shooting.
• Sell products and services as well as actively solicit new customers through inside sales and store marketing outside events.

• Worked with management to develop and implement client referral program Subsequently increasing new customers by over 20%
• Prospected and secured new customers using phone, cold calls and networking.
• Greeted and assisted existing/new customers with service and selection of new devices.
• Researched accounts, answered questions, and worked with new customers.
• Outsource to potential new customers and maintain relationships with current customers.

• Engaged in wireless and home entertainment service sales to new customers.
• Seek out potential new customers and upgrade existing customer's services.
• Recommend new products and services to existing and new customers.
• Help new customers get all the services they need.
• Upgrade existing accounts and generated new customers.

• Acquired new customers and renew service contract.
• Execute all sales strategies; achieve all program key performance indicators - Sales, Activations, New Customers and Upgrades.
• Help existing as well as new customers in the purchase and selection of services and products.
• Honored as Employee of the Month for increasing sales and acquiring new customers.
• Provided world-class service to customers Sold Products and Services Worked with advanced technology Solicited new customers through sales and superb customer service

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average Demand

• Connected quickly and effectively with Sales Consultants in order to provide an environment for efficient and effective teaching and coaching interactions.
• Received recognition three consecutive quarters as one of the top three sales consultants in the state of Washington.
• Achieved rank of number one in my store and 3 in the nation out of 740 retail consultants.
• Trained as many as 15 new Retail Sales Consultants, many of whom were reassigned to various stores.
• Promoted, managed and operated a team of sales consultants in three corporate owned retail locations during tenure.

• Train new sales consultants Operating shipping department functions such as packaging and delivering on daily basis.
• Presented the AT&T Summit award, the top recognition bestowed on sales consultants.
• Travel to help open new stores and train new consultants throughout the United States.
• Mentored / trained new sales consultants to increase their sales and customer service abilities.
• Worked side by side with management to create a seamless selling experience for consultants.

• Traveled throughout the market to show consultants different methods to present products and services.
• Assist other retail sales consultants with any questions on sales and procedures.
• Educate customers and other Sales Consultants on new products and features.
• Work with managers on contests to motivate other Sales Consultants.
• Help shape and shadow new hire sales consultants.

• Support for four sales consultants and store managers.
• Ranked in the top 2% of Retail Sales Consultants in the North East Region for 2012.
• Ranked #1 of 3 Top Sales Consultants (2012).
• Retail Sales Consultants have the responsibility to be the frontline for the company as a woke.
• Developed, planned and implemented action plans for sales consultants with performance problems.

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average Demand

• Worked closely with company owners to identify new business opportunities and routinely participated in the sales process.
• Followed the sales process to create need based solutions -Completed online training every month to stay current on products and services.
• Decrease churn and increase revenue for the company by providing quality customer service and successfully fulfilling the sales process.
• Handled all administrative areas of the sales process including contracts, inventory, payments, etc.
• Mentored new hires on sales process, customer interactions, and point of sale software.

• Apply principles that associate with the Retail Sales Process and the Customer Rules.
• Assisted managers in sales techniques and assisted others with the sales process.
• Train new sales representatives in AT&T sales process and customer assistance
• Helped grow the business by executing flawlessly on the sales process.
• Attained all given sales goals by using a set sales process.

• Ensured and facilitated a positive customer experience throughout the sales process.
• Trained new hires in store procedures and sales process.
• Support sales processes and administrative functions of the store.
• Enhanced sales process resulting in 15% higher closing ratio
• Engaged in the sales process to generate sales.

• Support and coach clients of post-sales process.
• Motivated RSC's by leading by example in the AT&T Sales Process and consistently exceeding sales quotas.
• Trained new store representatives in sales process, inventory and systems usage.
• Utilize sales process to position products/services to enhance the wireless experience.
• Coached sales reps on sales process and policies.

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average Demand

• Facilitated inter-departmental communication to effectively provide customer support.
• Provide assistance to customers in the selection and purchase of wireless telecommunications products and services.
• Managed clients personal and business accounts and offered communication solutions.
• Generated loyalty through post sale customer service and communications.
• Demonstrated excellent communication and interpersonal skills.

• Resolved employment-related disputes through proactive communication.
• Consult with customers to recommend and sell a variety of telecommunications products and/or services to meet customer's needs.
• Demonstrated skillful communication and negotiation skills, along with the ability to handle customer complaints and basic repairs.
• Take personal responsibility for staying current on all store communications and asking follow-up questions as needed.
• Provide quotes for all telecommunication and data plans and address all questions the customer may have.

• Access, examine, and adjust customer and business accounts to meet their telecommunication needs.
• Sell and support wireless & wired communication devices, accessories and services.
• Set up various types of communication devices for customers.
• Excelled in communication and sales with customers.
• Develop and maintain a professional relationships; communicate successes opportunities to supervisor; maintain professional level of communication.

• Sell different communication solutions company Assist in new and existing customers with purchase and service wireless equipment.
• Created pipelines for regular communication between sales and service departments to ensure a smoother installation process
• Initiate, execute and complete sales transactions in a busy telecommunications environment.
• Pay 10.00 hrly plus commission Assist customers with home and mobile communication needs.
• Provide solutions for businesses and consumers communication needs Meet sales goals Provide customer service Marketing Externship

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average Demand

• Maximized the customer experience by providing strong understanding and enthusiasm around Verizon products and services.
• Consulted with customers and made recommendations for Verizon services based on our conversations.
• Worked close with Verizon corporate representatives to ensure compliance with expected behaviors.
• Represent Verizon Wireless in different community events throughout East Texas.
• Provide superior customer service to Verizon Wireless consumers.

• Conducted troubleshooting of Verizon products, both phones and accessories to ensure that products would perform at the optimal levels.
• Turned the South County Verizon Wireless store into a leader in business sales in the KSMO region.
• Maintain product knowledge of products and services for Verizon, AT&T, and T-Mobile.
• Educate and inform customers about the benefits and features of Verizon's products and services.
• Processed sales of Verizon Wireless phones and accessories, and DISH Network services.

• Commission sales in a retail Verizon Wireless location for Verizon FiOS services.
• Maintained strong knowledge of Verizon products, promotions, and services.
• Provide personalized service about Verizon's phone coverage products and services.
• Offered current Verizon customers service and plan upgrades via telephone.
• Acquire new business and consumer accounts for Verizon Wireless.

• Generate revenue for Verizon by effectively positioning products and services to every customer Supervised established client accounts.
• Worked as a full time Retail sales communication consultant at Verizon Wireless technology corporate store.
• Provided key direction and leadership in billing system conversions as the onsite Verizon Wireless subject matter expert.
• Trained customers on various products such as Verizon Fios, DSL, Direct TV and Cell phones.
• Facilitated the introduction of Verizon Fios products to potential consumers Exceeded sales goal for the month of December to earn bonus

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average Demand

• Meet and exceed sales quotas- Sell home security systems and DirecTV Services along with standard mobility products- Exhibit exceptional customer service
• Retail sales of cellular services, AT&T Digital Life Home Automation & Security systems and DirecTV television services.
• Install DirecTV, Internet services, work with cables, satellite dishes, and transfer wires, and dig lines.
• Integrated Service sales experience from mobile devices and services to home products like internet and DIRECTV service.
• Lead Sales for Wireless, Wired Home Services, Home Security, DIRECTV, and Prepaid Services

• Grow the business by selling phones, tablets, connected devices, DirecTV and internet.
• Sell cellphones, tablets, home phones, DirecTV services and home security services.
• Process DirecTV, U-Verse, Upgrades, and sale accessories leading with benefits.
• Commission sales for wireless services and products, home services and DirecTV.
• Maintain top DirecTV sales for 2015, in area.

• Sell DirecTV and also Digital Life home security.
• Received #2 &#5 quarterly awards for DIRECTV sales.
• Work with cutting-edge AT&T products including mobile phones/smart phones, DIRECTV, connected car and wearables, etc.
• assisted AT&T customers with wireless cell service and home services including phone, internet, and DirecTV.
• Provided various options to better suit the customer's experience with a cellular phone and landline services including DirecTV.

• Retail sales of cell phones, Directv, and other products.
• Excelled in selling Directv to consumers for the Indiana Market.
• Sell phones, directv, and digital life.
• worked for directv offering channel packages
• Sell homephone service, High Speed Internet, and Directv.

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average Demand

• Maintained proper inventory controls, and facilitate inventory transactions in accordance with company standards.
• Managed and maintained inventory control and direct sales for individuals and business accounts.
• Completed inventory control tasks while maintaining an excellent store appearance.
• Maintain inventory control and address inconsistencies.
• Set up store displays, managed shelf stocking and pricing activities, inventory control, and meet and exceed sales quotas.

• Worked as a team member performing cashier duties, product assistance and inventory control while providing excellent customer service.
• Assisted with inventory control, store deposits and handling transfers of product lines in and out of store.
• Maintain inventory controls within company P/L standards and communicate effective means for better performances within store.
• Led many of our sales rally's, and responsible for maintaining efficient inventory control.
• Assisted management team in inventory control, merchandising, and the daily deposit and reports.

• Assist management with inventory control and help out in our Boeing stores.
• Processed store purchases, inventory control & return of store products.
• Handled areas of inventory control, cashier management and staff supervision.
• Assist with store's inventory control, floor-sets and opening/closing procedures.
• Inventory control as well as cashier

• Inventory control and maintenance Familiarity with technology and/or wireless phones specifically
• Inventory control and prepared and deposited bank deposits.Trained new employees.
• Account management Inventory control Cash management
• Activated new service for AT&T and Sprint Customers Collected payments and sold cellular accessories Oversaw inventory control of all products
• Direct retail sales of wireless products and services Met sales quotas on consistent and ongoing basis Customer service and inventory control

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low Demand

• Cash management, inventory management, full warranty exchange program, customer satisfaction surveys are also required for day-to-day transactions.
• Operated a computerized point of sale cash register, inventory management system and accurate input of sales information.
• Perform daily store administrative activities related to inventory management, quality assurance, and time reporting.
• Assisted with inventory management, employee motivation and customer satisfaction.
• Inventory management with reconcile differences.

• Inventory management and store merchandising.
• Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Inventory management and general store upkeep to ensure a clean and professional environment for the store's customers.
• Handled inventory management such as cash counts, ordering, receiving, returning, securing equipment and supplies.
• Inventory management at every level including receiving shipment, timely product stock counts to pricing and display.

• Perform other duties assigned including inventory management, nightly deposits, and display line ups.
• Generate daily reports defining products and accessories sold as part of the inventory management system.
• Cash management and /inventory management on a daily basis was a very high priority.
• Cash handling, deposit preparation, and assisting in inventory management.
• Inventory management; monthly audit counts and receive inventory.

• Assist with back office procedures and inventory management.
• Make the daily goals and inventory management.
• Performed merchandizing, cash management and inventory management operations.
• Account Acquisition & Retention Inventory management Quality Assurance Maintain and communicate extensive knowledge of current equipment and offers.
• Manage a staff to ensure monthly sales goals are achieve Teambuilding/training/supervision Inventory management Retail store operations

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low Demand

• Advise and educate small business customers on solutions for marketing and various other internal and external communication needs.
• Consulted and established solutions for clients Offered and sold home solutions Assisting business customers in wireless connectivity.
• Analyze wireless and wired service accounts for personal and business customers
• Consult with customers in order to sell appropriate cell phone, data plan, and accessories to consumer and Business customers.
• Assisted both consumer and business customers with setup and management of AT&T wireless services accounts.

• Directed product and service sales toward consumers (B2C) and business customers (B2B).
• Prospected and provided customized wireless and data solutions to Small Business customers and their employees.
• Generate leads and close sales with new and existing small business customers.
• Created marketing strategies to develop small business customers, and earn referrals.
• Generated small business leads and following through with previous business customers.

• Manage sales proposals to potential and current large business customers.
• Sell cellular service and equipment to personal and business customers.
• Assisted Sprint consumer and business customers on their wireless needs.
• Prospected for new Business customers through various tactics and resources.
• Manage all small business customers that enter the store.

• Worked with wireless, wired, and business customers.
• Performed sales for both retail and business customers.
• Work with both personal and small business customers.
• Build and present wireless and television solutions for new and existing consumer/business customers.
• Led mobile device training classes for customers Assisted customers to meet their wireless needs Made outgoing calls to potential business customers

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low Demand

• Process customer bill payments effectively and answered basic questions regarding their service.
• Processed customer bill payments accurately and timely.
• Activate their phones and tablets after purchase, complete phone bill payments, complete computer modules and tasks when not busy.
• Sell wireless products and services to customers, accept bill payments, add lines of service sell accessories provide excellent customer service
• Order entry for new installations, changes to existing accounts as well as processing customer bill payments.

• Assisted customers with the purchase of Company products and services, features, accessories and bill payments.
• Help customers find the right plans and accessories for their needs, help them with bill payments
• Assist customers with bill payments, billing issues, and questions about services and products.
• Assisted customers with billing questions, bill payments and made referrals for insurance/warranty claims.
• Handle service inquiries from customers, including help with devices and bill payments.

• Managed a cash till, collected bill payments and payments for products sold.
• Processed customer bill payments and assisted with the swapping of equipment.
• Assisted customers with bill payments and adjustments to their accounts.
• Assisted customer with cash and credit card bill payments.
• Process and post bill payments to customer accounts.

• Process bill payments using cash and credit/debit cards.
• Tender Bill Payments -Sell Devices, Accessories, Internet, Home Phone, DirectTV, Digital Life
• Managed activations, upgrades, bill payments and home services for AT&T customers.
• Processed sales& non-sales transactions such as bill payments.
• Sell and upsell, provide information regarding phones, calling plans, features and home services * Take bill payments

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low Demand

• Conducted assisted sales events of Digital Life and U-verse at SXSW, Austin Rodeo, and the Austin Farmers Markets.
• Assist customers with wireless, u-verse, home security needs, meeting monthly and weekly quotas to generate sales.
• Educated guests on the latest technology in mobile phones, U-Verse, and other offers from AT&T.
• Contributed to the overall success of the newly revised On Board Training at AT&T and U-verse training.
• Included promotion and sales of mobile phones, Internet and U-Verse TV products, collateral wireless and wired communications.

• Created business and personal accounts for smart phones, U-verse T.V., & high speed internet.
• Be prepared to sell U-Verse, DirecTV & DSL in addition to phones.
• Facilitated set up of U-Verse services with Western North Carolina outside sales team.
• Coordinated special sales events, public demonstrations, and displays for launching U-verse.
• Introduce U-verse and DSL to customers and explain benefits of service.

• Designed and implemented marketing campaigns for local U-Verse TV KEY ACCOMPLISHMENTS.
• Presented effective U-Verse demonstrations, increasing overall home sales.
• Provide knowledge on new wired and U-Verse promotions.
• Help customers with U-Verse products and DirecTV.
• Meet and exceed monthly sales quotas (APO, Small Biz, MPP, U-Verse, Tethering, etc.)

• Establish home service accounts for customers such as landline telephone, High Speed Internet, Direct TV and U-Verse television services.
• Home Solutions Consultant My duties as a HSC include selling all the home services with emphasis on U-verse.
• Served as subject matter expert supporting rollout of U-verse TV, Wireless home phone, and Digital Life.
• Subject matter expert for Directv, U-verse High Speed Internet, DSL, and land lines for AT&T.
• Created marketing campaign for local communities for U-Verse TV Accomplishments: Consistently maintained 90% customer service approval rating.

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low Demand

• Assisted customers in purchasing wireless devices and accessories.
• Assisted customer with small business accounts providing them with wireless devices that would be more efficient for the owner's business.
• Developed strong customer rapport, identified opportunities and sold wireless devices and accessories from inventory to achieve daily sales goals.
• Assisted with recurring inventory management to include counts, receiving, returning, tracking and securing wireless devices and accessories.
• Sell AT&T wireless devices and services, as well as home cable, internet, and phone service.

• Maintained strong product knowledge of all wireless devices, services, as well as competitors products and everyday offers.
• Worked as a Retail Sales Consultant, assisting customers with selecting wireless devices and appropriate feature packages.
• Trained customers on how to use their wireless devices, accessories, and interpret their bills.
• Apply product expertise in operating systems from a wide-range for wireless devices.
• Retail Sales of Wireless Devices; provided customer service to cellular customers.

• Educated customers on wireless devices and features such as downloading apps.
• Explained and demoed applications and software updates on wireless devices.
• Educate customers on use and functionality of various wireless devices.
• Provided technical support for all wireless devices sold.
• Specialize in selling wireless devices and wired services Specialize in making sure customers are completely satisfied with there experience

• Presented solutions to customers seeking assistance with personal wireless devices and home entertainment services.
• Assisted customers with troubleshooting their wireless devices including tablets and mobile hotspots.
• Sell AT&T products and services, wireless devices (cellular phones, laptops, tablets, etc.
• Sell all products including wireless devices with contracts, features, accessories, and UVerse wired services.
• Meet sales goals, Assist customers with question and troubleshoot Wireless devices.

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low Demand

• Adhere to company policy and standard operating procedures including point-of-sale and daily bank deposits.
• Adhered to company policy including reconciliation of paperwork and daily bank deposits.
• Reconciled paperwork and daily bank deposits.
• Oversee daily operations, bank deposits, daily cash count, inventory count, and implement daily goals for my team.
• Performed related duties, such as receiving and checking inventory for accuracy, organization of displays and daily bank deposits.

• Handled the opening and closing of the store, including accurately verifying cash drawers and making the necessary bank deposits.
• Train new employees, record daily transactions, manage staff time sheets and reconcile store accounts and bank deposits.
• Assisted customers with routine account-related requests such as: funds transfers, payments, inquiries about bank deposits.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Cash balancing and prepared bank deposits to ensure funds are accurate for daily use.

• Handled money, balanced cash, and prepared bank deposits, forms and reports.
• Completed all monetary transactions including opening, closing, and store bank deposits.
• Opened and closed retail location, made bank deposits of previous day receipts.
• Recorded daily transactions and reconciled store accounts and bank deposits.
• Opened and closed store and handled billing and bank deposits.

• Helped process payments along with bank deposits.
• Cash handling and preparation of bank deposits.
• Assist in audit preparation and manage back-end operations (prepare bank deposits, balance cash drawer, prepare end-of-day documentation.
• Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts, and made bank deposits.
• Cash reconciliation and bank deposits Established a level of quality and excellence Prospecting and follow up 11/2005-02/2009 12/2003-09-2005

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low Demand

• Remained cognizant of the latest devices and entertainment technology to better educate customers when conducting product demonstrations.
• Maintained up-to-date information on the latest data/entertainment technology and devices.
• Stayed up-to-date with the latest data/entertainment technology and devices.
• Utilized marketing strategies to grow and promote business such as staying up to date on the latest data/entertainment technology and devices.
• Stay up-to-date on the latest data/entertainment technology and devices, as well as current promotions and competitor pricing.

• Stay up to date on the latest data/entertainment technology and devices.

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low Demand

• Well educated in wireless and data technology.

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low Demand

• Serve as consultant to customers regarding existing services involving analyzing rate plans and suggesting company solutions to resolve any issues.
• Lead sales of preferred handsets, rate plans, features and accessories, per company guidance and benchmarks set by management.
• Explained all rate plans, all phones, and ensured that the customer was satisfied with the plan they chose.
• General sales of merchandise, including cellular phones, rate plans, accessories, and features for plans and phones.
• Work with customers in order to determine which rate plans and phones would be suitable for them.

• Assisted customers and helped them with any doubts and inquiries related to rate plans and mobile devices.
• Itemized bills for customers, fixed their rate plans, and instructed them on their current device.
• Personalize rate plans for each customers, Reach individual quotas, Answer questions about products and services.
• Help customers choose a device, rate plans, features and accessories to fit their needs.
• Review existing customer accounts and sell features, advantages and benefits of different rate plans.

• Increased the customer experience by providing information on new products, rate plans, and services
• Worked with business owners to customize rate plans and devices to suit their needs.
• Guide customers in choosing appropriate rate plans, devices and home solutions.
• Help with selecting rate plans that best suit customer's needs.
• Provide information about our current rate plans and services.

• Adjusted rate plans and features according to consumer usage.
• Customized feature and rate plans to meet customer needs.
• Assisted clients in recommending new mobile devices, choosing rate plans, and other AT&T prod- ucts.
• Check rate plans, to verify how much data the device on the customer's account is using.
• Worked via Best Buy in Princeton, New Jersey Assisted consumers with phone rate plans and purchasing Assisted in demonstrating phone products

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low Demand

• Demonstrated wireless equipment and entertainment Wi-Fi technology devices.
• Demonstrate the functions and features of tablets, phones, and Wi-Fi hot spots.
• Trouble shoot hardware such as tablets, phones, and Wi-Fi hot spots.

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low Demand

• Delivered business customer proposals and executed AT&T Mobility Business agreements in conjunction with Business Sales Executives.
• Accepted responsibility of maintaining inventory counts as well as daily deposits.
• Possessed the tools and education to customers on technology efficient products
• Cash handling and deposit responsibilities.
• Identify, research, and contact customers building positive relationships that will generate future sales and repeat business.

• Educated customers and assist getting them into the best device(s) possible to meet their needs.
• Present and demonstrate products and services to potential customers to increase exposure of products and services.
• Perform rate package evaluations and propose solutions that best benefit the company and the customer.
• Gained extreme confidence from superiors and customers in providing the best possible experience.
• Perform at a high level and deliver the best customer service possible.

• Demonstrated trustworthiness, by regularly assisting the store manager with bank deposits.
• Possess a competitive spirit and desire to meet and exceed sales goals.
• Understand the purpose of the Employee Handbook and Sales Associate Compensation Plan.
• Counted daily cash drawer for opening shift and record daily deposit.
• Inspire customers by showing them what's possible with technology.

• Create a very positive sales/buying experience for the customer.
• Prepared monthly employee schedules and daily bank deposits.
• Balance cash drawers and prepare bank deposits.
• Prepare end of night paperwork and deposits.
• Demonstrated strong ability to multi-task and engage with a high volume of customers while maintaining composure and providing quality customer service.

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low Demand

• Communicate, demonstrate, and sell apple products and services offered by AT&T and meet all sales objectives.
• Participated in Apple Masters training program, where I obtained insight and vast knowledge on apple products and services.
• Serve as the Android and Apple Subject Matter Expert providing outstanding customer service to approximately 300 customers per month.
• Participate in training to remain current on Sprint products and services, including training specifically on Apple products.
• Trained, and oversaw peers to drive sales and increase overall satisfaction with apple products.

• Attended Apple Master training and currently serving as the only Apple Master in Brunswick.
• Organized and successfully launched the first ever Apple iPhone in the retail sales location.
• Completed many certifications from various manufacturers including LG, Samsung, and Apple.
• Gained experience in technical assistance by troubleshooting and correcting issues on Apple products.
• Utilize Outlook calendars for participation in Apple Master program and other training facilities.

• Selected by AT&T management to attend Apple product training.
• Certified Apple Master as well as have numerous leadership training hours.
• Attended multiple Apple Classroom Training Programs and met tenure requirements.
• Managed in-store marketing campaigns representing AT&T and Apple.
• Work on Apple iPad and Microsoft desktops daily.

• Received Apple Masters Program Certification in May 2016.
• Awarded the Apple SME role for store location.
• Supported Windows operating systems XP/2000 through Windows 8, Microsoft Office Applications and iOS Apple Applications.
• Launched first Apple iPhone 100% attendance record

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low Demand

• Executed on key behaviors demonstrating an ability to deliver an extraordinary customer experience.
• Provide excellent customer service by performing key behaviors.
• Execute the Five Key Behaviors which ensure a stellar customer experience and position products based on the Six Step Selling Process.
• General duties include delivering on our 6 step sales process and 5 key behaviors to deliver an outstanding customer experience.
• Executed key behaviors to ensure positive experiences by educating customers on AT&T advantages and benefits.

• Managed the customer experience and achieved sales objectives by applying key behaviors and executing the sales process.
• Exhibited the 5 key behaviors with all customers to ensure they left with a positive experience.
• Trained and developed new associates on POS system, 5 key behaviors and monthly key initiatives.
• Focused on 5 key behaviors to drive cellular sales in-line with the company's focus.
• Provided customers with an extraordinary experience by demonstrating the AT&T 5 key behaviors.

• Exercise the retail experience as well as 5 key behaviors to generate new revenue.
• Utilize AT&T's five key behaviors with every customer every time.
• Provide an excellent experience with customers by following AT&T key behaviors.
• Develop and attain the customer experience and follow the 5 key behaviors.
• Execute the 5 key behaviors with every customer, every time.

• Keep customer satisfaction goal monthly by practicing 5 key behaviors.
• Maintained the 5 Key Behaviors of a friendly expert.
• Display 5 key behaviors to every customer.
• Full understanding, acceptance and execution of the AT&T Promise, 5 Key Behaviors and the AT&T Customer
• Focused on customer service with At&t's 5 Key Behaviors.

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low Demand

• Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.
• Remained current on the latest data/entertainment technology devices, such as Wi-Fi, data devices, television entertainment tools.
• Handle the sale of all products and services such as Wi-Fi, data devices and TV entertainment tools.
• Be knowledgeable on plans, products, data devices and services.
• Assisted customers and coworkers with setup and troubleshooting of data devices.

• Keep working knowledge of latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.
• Go to Rep for iPhone, Smartphones, and data devices.
• Educated customers about wireless phones and data devices Provided information concerning various service plans Maintained stock room & warehouse
• Go to gal" for troubleshooting network and hardware issues for phone and data devices.

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low Demand

• Developed and implemented innovative and effective sales techniques and concepts through feedback received from customers and sales consultants.
• Recognized across Western Region for innovative sales techniques.
• Trained numerous employees, which were new to sales, teaching them consultative sales techniques and sales closing strategies.
• Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team.
• Research hot sales and social media topics to create improved sales techniques that are shared with peers.

• Used basic sales techniques and listening skills to assist customers in choosing the best options for them.
• Prepared new hires by Training and developing necessary sales techniques and product knowledge trained at our training location
• Conduct training sessions on AT&T sales techniques and best practices for new sales consultant.
• Honed sales techniques, while focusing on the customer to build better satisfaction and retention.
• Utilize appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.

• Received Company training through scheduled courses on current technologies, customer service and sales techniques.
• Develop, manage, and use various sales techniques to achieve individual sales goals.
• Executed strategic sales techniques resulting in a solid customer base and consistent performance.
• Trained employees on sales techniques, equipment, service and value added offerings.
• Use sales techniques to sell merchandise, demonstrating goods and services.

• Completed the Palm Harbor sales training program perfecting new sales techniques.
• Assessed mobile needs of clients through effective sales techniques.
• Trained sales staff on sales techniques to increase sales.
• Developed new sales techniques for diverse clientele base.
• Promoted events to establish new customers and lasting relationship Trained and evaluated new employees to ensure highly effective sales techniques.

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low Demand

• Recognized for being in the top twenty percent of all RSC's within the Midwest region.
• Top 13 RSC in Digital life of 2015* Consistently 180% to goal in all metrics
• Assisted other RSC's, Manager on Duty when no managers were in store.
• Number 1 RSC in my store location right after training for two consecutive months.
• Assisted with training peers by helping new RSC members grow with sales.

• Trained new RSC members on sales techniques.
• Ranked the #1 RSC in the Nation multiple times throughout the years.
• Summit Award Winner as RSC (Top Sales Rep in Each Region).
• Top two RSC in the area during the 4th quarter of 2012-2014.
• Ranked #1 RSC in the area.

• Set and monitored progress on monthly opportunity goals for new, upgrade and accessory sales for RSCs.
• Ranked within the top RSC's in Washington/Baltimore market in 07'.
• Maintained top 5 YTD RSC through time at Carmel Mountain.
• Provide support for wired sales to RSCs.
• Exceed sales goal by 20% Trained and served as peer coach for new RSC's.

• Assist fellow RSCs meet their goals.
• Started as part time RSC in May 2012, became full time RSC in February 2014.
• Ranked #1 RSC for the store for the year of 2014 Plenti advocate, responsible for training employees on Plenti.

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low Demand

• Achieved individual sales targets for both products and service on a monthly basis while achieving the highest level of customer satisfaction.
• Maintained a high level of sales with hard quota's on a monthly basis.
• Performed store inventory audit on a monthly basis for Inventory and Quality Control.
• Achieved & set pace for item goals at location on a monthly basis.
• Exceeded established production schedules and requirements on a monthly basis by 50%.

• Store audit analysis and presentation to upper management on a monthly basis.
• Achieved an average of 112% to quota on a monthly basis.
• Managed and exceeded sales goals on a daily and monthly basis.
• Received multiple awards on a monthly basis for outstanding customer service.
• Power ranked top 5 reps in market on monthly basis.

• Attained 100% Customer Feedback Scores on a monthly basis.
• Top sales rep in my store on a monthly basis.
• Experienced top of district sales on a monthly basis.
• Maintained top sales quotas on a monthly basis.
• Meet all sales objectives made on monthly basis.

• Exceed all sales goals on monthly basis.
• Meet sales requirements on a monthly basis.
• Top performer on a monthly basis.
• Assist in providing the best solutions to fit customer lifestyle needs Consistently exceeded store and company goals on a monthly basis.
• drive outstanding customer service and exceed quota on monthly basis.

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low Demand

• Multi-tasked in a fast paced team environment to fully maximize productivity.
• Multi-tasked across a variety systems and applications.
• Multi-tasked with the operating system OPUS, the customer, and their device to create a fast yet extraordinary customer experience.
• Provided an efficient and courteous experience in all aspects of sales and services while multi-tasking in a fast paced environment.
• Worked well in a dynamic, fast changing environment that required a high degree of multi-tasking with minimal supervision.

• Experience multi-tasking in a fast paced team environment with a variety of hours including weekends and evenings.
• Proved the ability to multi-task, resolve customer issues and excel within a demanding, competitive setting.
• Worked in a fast paced environment multi-tasking and handling customer escalations while pushing sales results.
• Multi-tasked in a fast paced team environment while providing prompt and courteous customer service.
• Multi-tasked in sales and customer service, thriving in a fast pace teamed environment.

• Perform well in a fast-changing environment that requires a high degree of independent multi-tasking.
• Maintain knowledge of competitive offers, Multi-task in a fast paced team environment.
• Multi-tasked in a fast paced, team environment, to exceed customer expectations.
• Displayed proficiency to multi-task and navigate through multiple software applications using Windows OS.
• Learned how to multi-task and prioritize in a fast pace environment.

• Worked in a multi-task and fast paced team environment.
• Excelled at multi-tasking in a fast paced team environment.
• Can multi-task in a fast paced team environment.
• Understand customers' needs and help them discover how our products meet those needs.Multi-task in a fast paced team environment.
• Demonstrated multi-tasking skills when working in a high volume environment.

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low Demand

• Provide exemplary customer service and conflict resolution while dealing with everything from customer escalations, billing issues and technical problems.
• Handled and diffused customer escalations and trained and mentored new sales representatives.
• Resolve customer escalations such as billing questions and grievances and restore trust in the AT&T brand.
• Assisted in training new employees, customer escalations, cash deposits, and checking in inventory.
• Handled all sales quotas and goals, managed private and business accounts, along with customer escalations

• Assisted customers with billing, technical questions, troubleshooting phones and customer escalations.
• Managed customer escalations and provided the customers with the best resolution possible.
• Handled customer escalations and providing them with a solution to their problems.
• Maintain a high level of professionalism while handling customer escalations and issues.
• Handled customer escalations, Employee questions, training, and supervising.

• Handle customer escalations and customer care needs in a positive result.
• Perform Manager on Duty tasks; stepped in during customer escalations.
• Solve customer escalations, providing a solution suitable for both parties.
• Handled customer escalations due to billing or other service issues.
• Attend to customer escalations in place of manager whenever possible.

• Assist employees with questions, concerns and customer escalations.
• Handled customer escalations to ensure satisfaction while protecting company interests Acted as Manager on Duty if store managers were unavailable
• Resolve customer escalations which included issues ranging from billing inquiries to help understanding new devices.
• Handle all customer escalations while being manager on duty.
• Handle customer escalations in a calm way.

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low Demand

• Trained and certified in all 4 major Mobile OS including Windows, Android, Apple and Blackberry.
• Worked in a team of five associates in market research of Android and Apple platform.
• Educated customers on how to use IOS, Android, and Windows phone operating systems.
• Help customers upgrade/activate and setup their iPhone, Android, Blackberry or Windows Phone.
• Provide expertise in Apple, Blackberry, Windows, and Android Operating System.

• Launched several new products including the iPhone, iPad, and Android phones.
• Served as Expert in Android and iPhone issues to co-workers and customers.
• Received training in Android, Apple, and Windows operating systems.
• Subject matter expert for all Apple and Android devices.
• Assist customers with mobile OS questions ranging on iOS, Android, Blackberry, and Windows Mobile.

• Helped w the most cutting edge phones such as blackberry, IPhone and android phones and tablets.
• Handle basic troubleshooting for all iOS, Android, Windows and Blackberry devices.
• Enhanced Android, Windows Mobile, Apple iOS and Blackberry skills.
• Provide technical support and trouble shooting on iOS and Androids.
• Performed basic set up for iPhones, Androids and tablets.

• Ground level technical support for Android and iOS devices.
• Trouble shooting devices on ios and android systems.
• Led Android and iOS device training workshops.
• Advanced software user: Microsoft Office Suite, Citrix, Netace, Android, iPhone
• Advanced knowledge of the following mobile operating systems: Android iOS Windows Mobile Blackberry Palm OS WebOS

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low Demand

• Developed sales relations, established new lines of business connectivity which contributed directly to company growth.
• Have knowledge of PDC to activate new lines of service, and/or upgrade existing lines of service with 2 year contract.
• Added 35+ new lines of service to customer base monthly which included full solution-based selling for both corporate and consumer clients.
• Retail Consultant- Meet goals set by the company of upgrades, new lines, accessories, insurance, tech coverage etc.
• Work on a commission structure directly tied to monthly sales quotas for upgrades, new lines, and accessories.

• Enter new data into system, initiate credit checks for new accounts or new lines of service.
• Meet and exceed all sales objectives of 35 new lines per month and specific sales incentives.
• Generated new lines of service, managed personal and business accounts, and corrected billing issues.
• Take payments, sell accessories, start new lines of service, upgrades, etc...
• Increased company revenue and growth by adding more than 300 new lines of service.

• Handled business accounts adding more than 100 new lines of service for company.
• Explained cell phone bill to customers, process upgrades and new lines.
• Assisted customers with billing, technical support and new lines of service.
• Processed new lines as well as upgrades for existing wireless services.
• Handled paperwork and contracts related to new lines of service.

• Programmed new equipment and set up new lines of service.
• Offer new lines of service consistently.
• Recommended potential new lines of service.
• Achieve or surpass weekly/monthly sales goals pertaining to new lines, upgrades, features and accessories.
• Handle customer service and billing issues Activate new lines of service Sale data and accessories Collect payments

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