Retail Sales Consultant Skills

• Recognized for excellent customer service by Management and received 100% customer satisfaction for providing excellent service to customers.
• Earned Star Performer nomination in recognition of standout performance and exceptional scores measuring quality of customer service.
• Delivered excellent customer service by fully educating all consumers while offering appropriate solutions to fulfill their needs.
• Provided customer service, executed routine transactions, analyzed customer problems, and developed customer relations.
• Maintained quality control/satisfaction records as well as assisting in the development of new customer service procedures.
• Provided superior customer service including resolving technical issues with handsets as well as network troubleshooting.
• Manage relationships with customers on a day-to-day basis in order to provide exceptional customer service.
• Awarded several Customer First Awards for consistently providing Superior Technical and Customer Service.
• Foster relationship with account personnel, provide superior customer service and quality assurance.
• Achieve high Customer Service Satisfaction with each individual and exceeded customer's expectations.
• Provide extraordinary Customer Service by being sympathetic towards and understanding customers' needs.
• Improved Customer service with efficient problem solving solutions earning high customer service rating.
• Provided excellent customer service by assisting customers with issues regarding their service.
• Received extensive corporate level formal training in customer service and satisfaction.
• Provided superior customer service and gained referrals while exceeding company standards.
• Ensured an extraordinary customer experience with customer service review based critiquing.
• Provided exceptional customer service in a fast-paced, retail sales environment.
• Provided excellent customer service/trouble-shooting through patience and extensive knowledge of products.
• Coordinate logistics for customer packages while providing a world-class customer service.
• Provide customer with high-quality support while demonstrating excellent customer service.

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• Recognized by store management team for customer service excellence and outstanding job performance including exceeding sales goals expectations.
• Tracked performance indicating goal attainment and communication updates; achieved sales goals and objective.
• Assisted customers daily with choosing mobile device and coverage plans for their mobility needs while having to meet monthly sales goals.
• Store lead and key holder -Meet Sales goals -Customer Service -Inventory Counts -Customer Contracts & Warranties -Ability to merchandise store when needed
• Exhibit a high level of leadership while leading by example through exceeding sales goals, professionalism, and trust worthiness.
• Exceeded all assigned sales goals and quotas including customer service satisfaction, upgrades, features, accessories and total opportunities.
• Maintain daily, weekly and monthly sales goals, and set new quotas monthly to be reached as a team.
• Created daily action plans for sales team in order to ensure that all daily and monthly sales goals are met.
• Aimed to meet and maintain sales goals for cellphones, cellphone plans, and cellphone accessories while addressing customer concerns.
• Use my knowledge of current devices and technologies to achieve high personal sales goals and to exceed store objectives.
• Exceeded sales goals in every metric for two straight years, by delivering an extraordinary experience to every customer.
• Shared accountability for profit/loss of store, inventory, sales goals achievements and the hiring and termination of employees.
• Led sales goals in FPO/APO o FPO: Features sold Per Opportunity o APO: Accessories sold Per Opportunity.
• Maintained and exceeded aggressive sales goals and metrics as they pertain to mobility while providing an exceptional customer experience.
• Developed a sales program which was later adopted by the regional manager to motivate associates to achieve sales goals.
• Hit monthly sales goals in all measured metrics, while also maintaining an exceptionally premier level of customer service.
• Played a pivotal role in the company achieving sales goals by personally taking ownership for mentoring new recruits.
• Ensured that the store exceeded sales goals by motivating my sales team and making myself available for assistance.
• Maintained and acquired new and existing accounts for the company, while hitting daily and monthly sales goals.
• Recognized and awarded Texas Most Wanted for years 2014-2015 for exceeding sales goals and providing extraordinary customer service.

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• Advanced knowledge of retail store and company initiatives in category management and information-based selling and marketing strategies.
• Assisted in daily operational aspects of maintaining a retail store by managing inventory and other administrative tasks.
• Executed daily operations of the opening and/or closing of retail store location following company guidelines.
• Provided comprehensive assistance to end users of corporate-owned retail stores.
• Performed regular wireless retail store duties Introduced groundbreaking products and services to store clientele Exceeded monthly sales quotas and key matrices reports
• Closed, on average, $20k monthly within the retail store and consistently built and maintained community relations throughout employment.
• Resolve any issues with devices, assist clients in purchase decisions, cashier, open and close retail store, etc.
• Directed daily operations for a retail store, including sales, business development, customer service, and credit analysis.
• Assisted with daily responsibilities of operating the Retail Store, such as opening and closing the store, calculating inventory.
• Assisted in all functions of the retail store to include sales, customer service, inventory, and technical troubleshooting.
• Work was done in a retail store where it was essential to work as a team to complete goals.
• Assist manager with daily retail store operations, including plan-o-gram, product placement, bank deposits and inventory control.
• Conducted outbound sales calls to small-mid size businesses to increase customer traffic and generate revenue for retail store location.
• Work Retail Store hours as needed for the business, including overtime, nights, weekends, and holidays.
• Inform and educate customers in retail store and small businesses on setting up accounts and upgrading existing equipment.
• Provide management with assistance in the hiring, training, and development of the retail store staff.
• Trained new sales and customer service employees, including retail store, small business and corporate management.
• Assist with all functions within a retail store in compliance with Wireless Lifestyle policies and procedures.
• Top Ten Retail Sales Consultant for Northern Virginia region among more than 30 corporate retail stores.
• Developed new and existing client relationships, whilst providing customer and technical support in retail stores.

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• Handled administrative aspects of position including: running credit, processing contracts preparing files and addressing local market promotions.
• Handled administrative aspects of sales including completing contracts and warranties, product fulfillment, inventory management and payment processing.
• Maintained all administrative aspects of sales including completing customer contacts, renewals and warranties.
• Process and organize all administrative aspects of sales and accounts to ensure operational integrity.
• Handled all administrative aspects of sales *Trained new employees *Merchandised products and accessories *Inventory management
• Job included administrative aspects of sales transactions and providing excellent customer service.
• Handled all administrative aspects of store including inventory and system monitoring.
• Handled administrative aspects such as completing customer's contracts, accepting payments, filing orders, and pulling products from inventory.
• Handle all administrative aspects of the sale objective for the store, which included contracts, warranties, and inventory maintenance.
• Handled all administrative aspects of the sale process including paperwork to establish service, accepting customer payments and filing completed orders.
• Handled all administrative aspects of the sales including data entry, receptionist duties, file organization, research and development.
• Managed all administrative aspects of sales including: contracts, warranties and payments, which resulted in strong customer loyalty.
• Complete all administrative aspects of the sale including contracts, warranties, inventory, payments, and filing completed orders.
• Developed and attained exceptional customer experience and sales objectives for store while maintaining all administrative aspects of the sale.
• Handled administrative aspects including paperwork, follow ups, payments, billing, and general daily concerns of customers.
• Direct sales of all products and services offered by the company, handling all administrative aspects of the sale.
• Conducted all administrative aspects of sales, including completing contracts and warranties, accepting payments, and filling orders.
• Handle all administrative aspects of retail location including: inventory, store deposits and end of day paperwork.
• Handled all administrative aspects of the sale including: completing contracts, inventory management, and accepting payments.
• Manage all administrative aspects of the sale including: completing customers contracts and filling the completed orders.

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• Facilitate administrative tasks including completing customer contracts and warranties, pulling products from inventory, processing payments and filing completed orders.
• Completed all administrative duties associated with sales including but not limited to completing customer contracts and warranties and processing payments.
• Renewed and negotiated customer contracts which added additional services and accessories that improved the customer experience.
• Completed customer contracts, verifying identification, running credit and accepting payments.
• Handled administrative sales aspects including: completing customer contracts and warranties.
• Completed customer contracts and serviced equipment warranties.
• Completed customer contracts and warranties efficiently.
• Handled all aspects of the sales including completing customer contracts and warranties, pulling products from inventory, accepting customer payments.
• Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
• Handled all aspects of the sale including completion of customer contracts, warranties, customer payments, and escalated issues.
• Handled administrative sales tasks including customer contracts & warranties, inventory competence, payments, billing, and submitted orders.
• Complete customer contracts and warranties, pull products from inventory, accept customer payments and filing the completed orders.
• Handled sales of AT&T products and services for customers as well as completing customer contracts and warranties.
• Meet all sell objectives, complete customer contracts, warranties, accept customers payments and filing the completed orders.
• Complete customer contracts and warranties, retrieve products from inventory, process customer payments and file sales receipts.
• Handled all aspects of sales and service from customer contracts to customer payments, and everything in between.
• Handle all administrative duties of sale including: completing customer contracts, warranties, payments and fulfillment orders.
• Meet and exceed sales objectives, complete customer contracts and warranties, and ensure inventory is stocked.
• Handled customer contracts and warranties in great depth, decreasing return visits and calls to customer care.
• Completed customer contracts and warranties and handled inventory, customer payments, nightly deposits and fulfillment orders.

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• Use computerized cash register to complete cash and credit card transactions for office products and copy job assessments for clients.
• Cashier-handled all cash and credit card transactions, balanced cash drawer at end of day.
• Input information into computerized systems and balancing of cash, check and credit card transactions.
• Handled large amounts of cash daily as well as check and credit card transactions.
• Process cash, debit, and credit card transactions, returns and exchanges.
• Handled cash and credit card transactions on a day to day basis.
• Collected and organized cash, check, and credit card transactions.
• Count cash and process credit card transactions.

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• Developed and maintained a positive relationship with new customers and small business accounts.
• Developed and maintained long-term relationships with contract holders and small business entities.
• Attended several training sessions to obtain certification as a small business specialist.
• Achieved certification as a small business expert through growing small business participation.
• Developed and implemented solutions for small business, families and individuals.
• Developed and maintained long-term relationships with small businesses with multiple products.
• Consulted with small business owners to establish lasting effective relationships.
• Established small business clients through rebuilding relationship with orphaned accounts.
• Retained existing and developed new individual and small business contracts.
• Increased Small Business activity within location by attending networking events.
• Secured leads and developed proposals for our small business representative
• Tracked and developed cooperative relationships with small business clients.
• Created sales presentations for individual and small business consumers.
• Awarded Small business certificate for activation in business accounts!
• Created and established relationships with small business owners.
• Achieved certification as a small business specialist.
• Provided telecommunication needs for small businesses.
• Provide sales and technology recommendations as well as continuous education of new and emerging products, servicing customers and small business.
• Formed binders that gave co-workers all the information on the Business Solutions available to help start up new small business accounts.
• Specialized on working with small business owners and their employees on finding a better more efficient way to run their company.

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• Supported customers in opening new accounts and upgrading existing service, providing information about products and service.
• Develop new accounts and generated growth and profitability.
• Open new accounts, upgrades, and assist customers with any issues such as troubleshooting, billing questions, etc.
• Set up new accounts, contracts, warranties, calculated bill plans and processed payments and filing the completed orders.
• Generate and activate new accounts while expanding existing customer base, producing approximately $250,000 in annual sales revenue.
• Developed sales strategy to help TEGU expand retail footprint into new accounts as well as expanding existing retail accounts.
• Assist guests in upgrading equipment, creating new accounts as well as trouble shoot problems with current devices.
• Opened new accounts and maintained existing accounts by making changes to customer information and updating plans and equipment.
• Achieved 25 new accounts per month, by successfully communicating the company's value proposition to prospective customers.
• Enter new data into system, initiate credit checks for new accounts or new lines of service.
• Ask qualifying questions to provide customized needs in order to open new accounts and upgrade existing service.
• Establish new accounts with small and large businesses also personal accounts with consumers who came into store.
• Opened new accounts with larger wholesalers to save money on merchandise contributing to larger profit margins.
• Created new accounts for wired products such as land lines, cable services and broadband internet.
• Maintain a quota of 10 areas of importance to drive a steady stream of new accounts.
• Researched availability of FIOS products for customers, assessed customer needs and opened new accounts.
• Create new accounts for individual clients, small businesses, and families of different sizes.
• Formed relationships with customers to create new accounts and maintained associations with current customers.
• Opened new accounts for prospective customers, as well as serviced already established accounts.
• Attained and managed new accounts including individual, small business and large corporate accounts.

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• Network with diverse populations and deliver influential presentations that relay advantages of product offerings.
• Utilized working knowledge of company product offerings to appropriately meet customer technology needs.
• Provided outstanding customer service and assistance in all product offerings.
• Monitor sales activities to ensure that all company product offerings and services are reflective of customers' needs and expectations.
• Provide retail customer service in all aspects of product offerings, promotions and services through customer education and engagement.
• Trained for effectively Educating and Engaging Consumers in all aspects of AT&T product offerings and services.
• Handle customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc.
• Handle all aspects of product offerings and services in an efficient courteous manner.
• Attended regular sales training on new technology, product offerings and sales promotions.
• Handle service and assistance in all aspects of product offerings and services.
• Provided efficient, courteous customer service and assisted product offerings and services.
• Assist in determining new product offerings and services!
• Developed and tested new product offerings.
• Team Subject Matter Expert Train new and existing employees on the latest product offerings and newest technologies.
• Provided customer service and assisted in allaspects of product offerings and services.
• Provided customer with an extraordinary experience.Assisted with product offerings and services.Achieved sales goals and service performance.Maintained up-to date account distribution information.

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• Assist customers with setting up and servicing new wireless phones, devices, as well as wired internet and TV services.
• Face to face sales and service of cell phones, tablets, home Internet, home security and DIRECT television service.
• Engaged in daily telemarketing procedures geared toward expansion of base clientele selling home phone, high speed Internet and satellite television.
• Stayed current with the mobile, cable, and internet product information and updated customers with the new information & products.
• Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows.
• Utilized strong sales experience to sell services of cellphones, land-lines, Direct TV, internet services, and other products.
• Assisted customers with home phone services, internet service, DirectTV, wireless phone service, billing issues, and payments.
• Performed phone, accessory, home entertainment and internet service sales and processed payments through multiple POS systems and manually.
• Focused on increasing sales and exceeding targets through the sale of advanced mobile devices, Internet services, and more.
• Install DirecTV, Internet services, work with cables, satellite dishes, and transfer wires, and dig lines.
• Sell mobile products while meeting sales goals.-Create a complete solution consisting of wireless, home security, television and internet.
• Meet and exceeded quotas targets for mobile devices, Internet services, wireless network cards and advanced television services.
• Sell voice and data plans as well as home solutions such as Fiber-optics, internet and home phone services.
• Provide solutions to companies to enhance their business operations through direct sales of wireless, land-lines and internet services.
• Included promotion and sales of mobile phones, Internet and U-Verse TV products, collateral wireless and wired communications.
• Sell phone services, land line and wireless, High Speed Mobile Internet all accessories at management approved pricing.
• Gained expertise in phone functions, devices, plans, internet, television, dish and cable services.
• Conduct sales and service for AT&T customers' wireless, home calling, and internet needs.
• Generate revenue for corporation through sale of television, internet, home phone, and mobile phone service.
• Provided customers with sales related support including issues with smart phones, tablets and other internet enabled devices.

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• Acquired knowledge of competitive offers and provided critical market feedback to store managers for enhanced operations.
• Maintained knowledge of competitive offers and provide critical market feedback regarding competition s products/services.
• Provide critical market feedback to all superior management and deliver quality customer service.
• Provided critical market feedback to management on competition and product/service needs.
• Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager and/or Area Regional Store Manager.
• Maintain knowledge of competitive offers and provide critical market feedback to leadership regarding local offers and products.
• Maintain k knowledge of competitive offers and provide critical market feedback to my managers.
• Maintained knowledge of competitive offers & provided critical market feedback needs.
• Track store metrics, reporting critical market feedback to management.
• Provide critical market feedback to the Store Manager.
• Assisted as the manager on duty in manager s absence report critical market feedback to store manager.
• Maintain knowledge of competitive offers and provide critical market feedback Handle service inquiries from customers.

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• Remained observant to competitive offers and provided critical feedback to Store Manager regarding local competition and product/service specifics.
• Provided critical market feedback to the store manager regarding local competition and products/service needs.
• Provide critical market feedback to upper management regarding local competition and customer product/service needs.
• Investigated and monitored market trends and local competition to provide a competitive advantage.
• Provide market feedback to Management regarding local competition, promotions and events.
• Remain current on competing offers in order to provide the store manager with valuable information regarding local competition and public interest.
• Stayed abreast of competitive offers and providing critical market feedback to store manager regarding local competition and product and service needs.
• Reported to store manager with key market analysis and feedback in order to track local competition and consumer product/service needs.
• Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
• Retain knowledge of competitive offers and provide critical market feedback to the Sales Manager regarding local competition.
• Meet all sales goals and provide critical feedback to the store management team regarding local competition.
• Maintained a strong knowledge pool of products and competitive offers by local competition.

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• Developed new and existing customers to the mobile industry with exceptional customer service and technical support.
• Achieved daily/monthly sales targets Provided customer service/technical support Stocked merchandise Informed customers on latest promotions
• Interacted with customers on a daily basis providing technical support and product education.
• Trouble shooting customer devices and offering technical support to ensure customer satisfaction
• Provide efficient technical support for customers with equipment problems.
• Provided technical support and offered new solutions for customers.
• Furnished technical support within an enterprise environment.
• Analyzed customer needs and presented value-added solutions Provided in-store support for any device issues, technical support and billing issues.
• Offered multiple levels of services ranging from a variety of sales opportunities to advanced technical support and escalation services.
• Performed back office duties, inventory, technical support and equipment shipping and receiving (equipment repair issues).
• Provided first-line account management; addressed billing discrepancies and reconciliations, retention, technical support, etc.
• Provided technical support to client and tracked the sales and marketing of the ATT products and services.
• Worked face to face with customers in situations varying from technical support issues to sales related interactions.
• Perform sales, in charge of the vaults, help in any technical support as need it.
• Provided customers with technical support for their mobile devices in person as well as over the phone.
• Assisted customers with mobile and computer purchases, technical support matters, and other customer service issues.
• Provide technical support for customer's having issues with their AT&T phones and service.
• Interact with customers and provide prompt technical support and courteous customer service to all customers.
• Account specialist, billing specialist, technical support, wireless diagnostics, debugging and mobility support
• Handled customer service duties associated with payments, bill inquiries, and technical support.

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• Recognized by management for developing superior sales strategies, delivering effective product demonstrations and possessing a high level of product knowledge.
• Demonstrate a deep and rich technical product knowledge on variety of electronic platforms and applications for enhanced business operations.
• Provide excellent customer service by providing product knowledge, facilitating customer decisions, and conducting and managing special orders.
• Shared product knowledge with customers while making personal recommendations to fit customer needs and requirements.
• Deliver an exceptional experience for the customers by providing excellent customer service and product knowledge.
• Gained product knowledge on various electronics and consulted customers interested in those buying electronic electronics.
• Demonstrated superior product knowledge and provided solutions to assist customers with their wireless needs.
• Served as information resource for customers, providing product knowledge and supporting merchandise selections.
• Enhanced customer experience by providing quality assistance and in-depth product knowledge.
• Provided strong understandings around our technology and maintained detailed product knowledge.
• Provided excellent customer service through extensive training and product knowledge.
• Received Managerial Recognition for both Outstanding Sales and Product Knowledge
• Provided exceptional product knowledge and service.
• Demonstrate product knowledge and operation.
• Entrusted with training and development of new hires in the store, including customer service, cash handling and product knowledge.
• Maintain sales objectives by ensuring the most up-to-date product knowledge and sales information while providing the highest level of customer service.
• Subject Matter Expert for Digital Life including employee training; collaborate with the management team on methods for executing product knowledge.
• Provide wireless solutions to customers to address their communication needs * Strong product knowledge and stay updated on current wireless trends.
• Provide on the job training and guidance in merchandising, sales excellence, and product knowledge on an ongoing basis.
• Provided quick and efficient sales, customer service, and technical product knowledge for thousands of personal and business customers.

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• Generated revenue by effectively communicating company products and services, utilizing a consultative sales approach, and providing exceptional customer service.
• Remained abreast of equipment features and benefits of company products to remain knowledgeable, ensuring optimal customer service.
• Performed commissioned sales of company products and services while providing excellent customer service.
• Promote company products to sell services to prospective customers and further retention efforts in case customers want to cancel service.
• Maintain strong knowledge of company products, pricing plans and promotions, and knowledge of competitors pricing plans and offers.
• Maintained continuous expert knowledge of all company products, accessories and pricing to meet or exceed all sales objectives.
• Provide a high level of knowledge to potential and existing customers regarding existing and forthcoming company products and promotions.
• Maintained a strong knowledge of all company products, accessories, pricing plans, promotions, and service features.
• Maintained knowledge on all company products and pricing; including: plans, promotions, accessories and features.
• Educate consumers on company products and services to build value and maintain strong relationships to bring referrals.
• Ensured up to date knowledge on company products and services while providing a top level customer experience.
• Served as a subject matter expert on company products and services and provided guidance on product selection.
• Maintain knowledge and familiarity with all company products, accessories, pricing plans and service features.
• Maintained knowledge of all company products, services, and compliance with company standards and policies.
• Provided well-versed expertise of company products, pricing plans, promotions, and service features.
• Participated in advanced Sales Skills training seminars and maintained strong knowledge of all Company products.
• Maintained knowledge of company products as well as competitors' products and services.
• Maintained strong knowledge of all company products, accessories payment plans and promotions.
• Equipped in strong knowledge of all Company products, pricing and service features.
• Advertise all Company products and offers to make sure an extraordinary customer experience.

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• Exceeded quota targets by positioning and qualifying customers for Verizon Wireless products and services.
• Perform superior customer service by providing relevant offerings of wired and wireless products.
• Qualified customer needs and provided wireless solutions which included all wireless products offered.
• Market innovative wireless products and services in a retail capacity to consumers.
• Worked in a goal-oriented, commission-based environment selling wireless products and services.
• Exercised extensive knowledge of wireless products and accessories when assisting customers.
• Provided advice to customers regarding all Verizon Wireless products and services.
• Described wireless products and explained use and operation to customers.
• Qualify Customers for wireless products by selling appropriate items.
• Identified customer needs and presented suitable wireless products.
• Serviced and troubleshot wireless products as required.
• Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, service features, and competitive offers.
• Promote and sell wireless products to consumers explaining the features of the phones and conducting tutorials at the time of purchase.
• Consult with customers on the correct home, business, and wireless products and services based on their needs and wants.
• Completed the required training on wireless products and accessories and disseminated it back to the customer in an energetic professional manner.
• Ranked in the top 20% nationwide in for sales of wired and wireless products for the past calendar year.
• Maintained up to date knowledge of new wireless products, pricing plans, promotions and service features and upcoming technology.
• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
• Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
• Consulted with customers in order to determine their wireless service needs and recommended the appropriate Verizon Wireless products and services.

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• Worked a variety of hours including weekends, evenings and holidays involving occasional overtime Educating and engaging customers through product demonstrations.
• Remained cognizant of the latest devices and entertainment technology to better educate customers when conducting product demonstrations.
• Provided exceptional customer service by educating customers through product demonstrations to help them understand their needs.
• Engaged and educated customers through product demonstrations along with creating a positive sales/buying experience.
• Engage and excite Retail Sales Associates creatively with inspirational product demonstrations.
• Performed daily product demonstrations to educate customers about new functions.
• Provide efficient, courteous customer service and engaging product demonstrations.
• Performed makeup applications, skincare analyses and product demonstrations.
• Conducted product demonstrations and identified specific customer needs.
• Administered product demonstrations and marketed AT&T Advantages in order to drive business and sales to a retail location.
• Educated and engaged customers through product demonstrations to uncover needs and match those needs to the appropriate products and services.
• Appointed as a DATA SME (Subject Matter Expert), educating and engaging customers through product demonstrations.
• Educate, engage, and incite customers through product demonstrations, analyzing needs to present value-added solutions.
• Established, educated, engaged and maintain customers' satisfaction through product demonstrations, sales and communication.
• Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.
• Retail sales and customer service of mobile phones and accessories educate and engage customers through product demonstrations
• Understand customers' needs and help them discover how products meet those needs through product demonstrations.
• Assist new and existing customers with purchases of wireless equipment, services, and product demonstrations.
• Educated and engaged customers through extensive knowledge of products and services, and product demonstrations.
• Educate and engage with customers through product demonstrations while providing prompt and courteous customer service.

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• Grow customer base by providing customer satisfaction through offering complete technology solutions to meet customer's individual needs.
• Maintained excellent customer relationships which resulted in repeat business and a solid customer base over our competitors.
• Maintained customer base through relationship building, follow-up initiatives and creating win-win solutions for customer issues.
• Assisted with purchases and provided support to existing customer base with personalized customer service.
• Provided extraordinary customer service to secure referrals and maintain a loyal customer base.
• Developed and established a new wireless customer base within a competitive market.
• Develop new relationships and expand customer base while exceeding sales expectations.
• Advise extensive customer base daily regarding complete mobile communication solutions.
• Provided and evaluated customer experience to generate a customer base.
• Worked directly with customer base to ensure customer satisfaction.
• Developed marketing strategies to build wireless customer base.
• Determine best plan for a customer based off usage history as well as advise customer on which device best suits their needs
• Added 35+ new lines of service to customer base monthly which included full solution-based selling for both corporate and consumer clients.
• Served as a Retail Sales Consultant responsible for maintaining and expanding a loyal customer base via follow-up procedures and processes.
• Manage store locations business customer base by tracking business sales and training staff on how to work with business customers.
• Generate growth, develop relationships with customer base and otherwise perform duties needed for the operational function of a retail store
• Maintain and grow existing customer base while ensuring customer satisfaction and resolving all customer issues, concerns, and complaints.
• Established a loyal customer base by qualifying customers with the right wireless services and devices to fit their needs.
• Developed a large customer base that relied on me to assist with all of their wireless needs and problems.
• Used my extensive outbound prospecting skills to increase my customer base by 25% in the last 6 months.

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• Worked with customers to find correct calling plans and cell phones with accessories Assisted with sales and training for inter-store procedures.
• Job Duties: Assist customers with technical problems concerning cell phones including software issues such as provisioning and data updates.
• Experience and knowledge with all make and models of cell phones as well as residential entertainment and communication systems.
• Gained a thorough knowledge of various electronics such as tablets, cell phones, automated security systems etc.
• Provide retail sales, service and accessories for cell phones to current and new cell phone customers.
• Demonstrated cell phones and other electronic devices highlighting their key features that fit the customer's needs.
• Offered solutions of cell phones as well tablets as well as recurring features and rate plan services.
• Provide technical support for cell phones and laptops with customers over the phone and in store.
• Helped with simple technical support for customers and their issues with their current cell phones.
• Offer in-depth details on products and services including DSL, cell phones and Direct TV.
• Assisted with billing issues and a great multitude of concerns related to cell phones.
• Retail Sales Consultant for Cell phones, and all AT&T Mobility sales.
• Conducted training classes to help customers understand their products (cell phones and tablets)
• Sell Cell phones, Laptops solutions, Digital Life and Tablets to customers.
• Assist customers with their purchases they are making on cell phones and accessories.
• Helped customers understand their phone bills and how to use their cell phones.
• Solved technical issues with electronic devices (Cell Phones and other devices).
• Set up, activate and diagnose cell phones service options with customers.
• Be educated about all devices, cell phones, tablets, etc.
• Sell security systems, cable, cell phones, and accessories.

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• Performed 135 sales interactions activating mobile devices/services & resolved 120 customer service interactions in troubleshooting hardware and upgrading equipment monthly.
• Spearheaded troubleshooting for customers with technical and service questions by identifying issues, formulating action plan, and implementing resolution/
• Provided technical support for telephones and tablets including troubleshooting advanced devices and quickly diagnosing & resolving issues.
• Maintained high customer service *Provided information and guidance on new technology *Troubleshooting technological issues or concerns.
• Preformed operations in multiple computer systems to complete daily operations and assist customers with troubleshooting.
• Provided billing and device customer service troubleshooting and support ensuring an outstanding customer experience.
• Inspect and troubleshoot a very wide range of items, consisting of phones/tablets/connectivity devices/networks/etc.
• Coordinated troubleshooting on problem accounts and provided extensive proactive customer service to key accounts.
• Maintain knowledge of products and provide customer service and general troubleshooting of inoperable devices.
• Provided diagnosis and troubleshooting for customer devices while also tying back relevant product solutions.
• Have general understanding of all devices to provide adequate customer service for troubleshooting.
• Provide customer with in-store technical support and troubleshoot on equipment and electronic devices.
• Utilized both company and technical knowledge/skill to assist customers with basic troubleshooting processes.
• Inspected equipment for potential abuse; provided troubleshooting support and performed repairs.
• Performed Manager on Duty tasks, including customer escalations, troubleshooting.
• Conducted front-face and over-the-phone troubleshooting sessions to resolve customer technical problems.
• Provide troubleshooting and account assistance to account holders and authorized users.
• Maintain extensive knowledge on new technology and troubleshoot devices as necessary.
• Have experience in troubleshooting various billing issues and protecting customer identity.
• Perform extensive troubleshoot and resolution techniques professionally for common issues.

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• Worked on a sales floor, approached customers, determined their needs and sold products or services to meet those needs.
• Process shipment of merchandise in the store by sorting, censoring, and properly positioning the product on the sales floor.
• Helped train new employees on the sales floor in real customer interactions and provided coaching and feedback on certain job aspects.
• Transferred among local stores in order to enhance peer training and work as a leader on the sales floor.
• Job duties included sales, customer service, troubleshooting, cash management, inventory, and sales floor maintenance
• Provided customer service and sales on the sales floor, as well as handling follow ups with customers.
• Demonstrated leadership by providing an active role on the sales floor ensuring a high quality of customer engagement.
• Maintained sales floor, assisted in physical inventory counts and implementing all visual merchandising standards on the sales floor
• Looked at as a leader on the sales floor who does what it takes to produce results.
• Fostered a friendly atmosphere on the sales floor while engaging with customers to foster a seamless experience.
• Unpacked deliveries quickly and carefully ensuring goods were presented neatly and attractively on the sales floor.
• Provided one on one attention to every client and excellent customer service on the sales floor.
• Greeted customers on sales floor and ascertained make, type, and quality of merchandise desired.
• Performed various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor.
• Assist with merchandising needs, store advertisements, promos, equipment placement on sales floor etc.
• Ensured all devices on the sales floor are running and have their appropriate content running.
• Designed visual promotional poster displays and rotated sales floor, quarterly, with new merchandise.
• Help support the sales floor and overlook operations as the Manager on duty (MOD)
• Maintained sales team by coaching as a sales floor direct supervisor and handled customer escalations.
• Resolve issues on the sales floor by determining root causes and executing effective solutions.

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• Managed and updated both Client and Referral databases containing approximately 10,000 active and prospective customer accounts with current and updated information.
• Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers accounts to identify revenue opportunities.
• Acquired new and maintained existing customer accounts buy providing exceptional customer service and technical support if needed.
• Focus on acquiring new customer accounts, retaining/upgrading existing customer accounts, and driving small/medium business sales.
• Provided product solutions for home/mobile accounts as well as servicing existing customer accounts.
• Managed customer accounts by analyzing customer accounts, presenting, and negotiating contracts.
• Obtained new consumer and business accounts, maintained and reactivated existing customer accounts.
• Updated customer accounts, performed verification and processed applications, orders and requests.
• Provided excellent customer service while accurately and efficiently maintained customer accounts.
• Resolved dissatisfied customer complaints and problems with customer accounts.
• Created and managed customer accounts in specialized computer systems.
• Identified and maximized revenue from existing customer accounts.
• Manage and establish new/existing customer accounts and records.
• Analyzed customer accounts and offered strategic products.
• Managed customer accounts and completed sales transactions.
• Analyze customer accounts and make professional recommendations.
• Used integrity when accessing customer accounts.
• Maintain customer accounts and relationships.
• Access customer accounts to correct billing issues, check for available upgrades, take payments, and optimize existing services.
• Activate customer accounts, review cellphone plans to make sure that customers are on the best plan for their money.

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• Answered general/detailed billing questions & general technical support.
• Helped both existing and new customers with providing outstanding service with billing questions, new lines of services or trouble shooting.
• Resolve customer escalations such as billing questions and grievances and restore trust in the AT&T brand.
• Analyze customer billing, address billing questions, provide explanation of current plan and recommend appropriate changes.
• Handled general inquiries involving billing questions and grievances and restore trust in the AT&T brand.
• Answered billing questions, drove sales, and maintained high level of customer satisfaction.
• Handled customer service transactions including billing questions, warranties, exchanges, etc.
• Provide outstanding customer service for sales support, tech issues and billing questions.
• Educate customers on products and services as well as answer any billing questions.
• Assisted customers with phone sales, account issues, and billing questions.
• Answer service or billing questions and resolve issues regarding local telephone service.
• Work closely with customers to explain any billing questions and expectations.
• Assist new and existing customers with billing questions and/or discrepancies.
• Assisted customers with selection of new device and billing questions.
• Answer billing questions and resolve issues on local services.
• Assisted customers with payments, billing questions and concerns.
• Assist customers with device troubleshooting and billing questions.
• Answer billing questions, troubleshoot phones, etc.
• Helped customers with phone issues and billing questions.
• Handled billing questions and problems for customers.

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• Connected quickly and effectively with Sales Consultants in order to provide an environment for efficient and effective teaching and coaching interactions.
• Developed and implemented innovative and effective sales techniques and concepts through feedback received from customers and sales consultants.
• Developed other sales consultants skills and metrics while maintaining consistent performance.
• Ranked as a top 5 sales consultant of 50+ retail sales consultants in goal attainment across 6+ sales metrics for 2014.
• Ranked in the Top One Third of all sales consultants in the Washington, Baltimore, and Virginia Region in 2012.
• Co-Managed store with up to 8 sales consultants on best-practices for suggestive selling, and creatively solving customer service issues.
• Developed and delivered interactive training courses for retail sales consultants to drive the adoption of AT&T Best Practices.
• Ranked in the top 10 Retail Sales Consultants in the North Austin District for 5 months in a row.
• Assisted other sales consultants with customer issues by maintaining up-to-date knowledge on products, services, and procedures.
• Promoted, managed and operated a team of sales consultants in three corporate owned retail locations during tenure.
• Conducted store meeting and help develop incoming new Sales Consultants on Sales and Procedures of AT&T.
• Trained as many as 15 new Retail Sales Consultants, many of whom were reassigned to various stores.
• Received recognition three consecutive quarters as one of the top three sales consultants in the state of Washington.
• Lead a team of 4 - 6 sales retail sales consultants, providing coaching and development sales tactics.
• Profile: Team of 6 Experienced Sales Consultants selling to Individual consumers and enterprise organizations in Massachusetts.
• Trained and developed new Retail Sales Consultants on proper procedure to qualify and close the right customer.
• Support and coach a team of 25 sales consultants in offering the best solution for the customer.
• Maintained top 10% rank of sales consultants company-wide for 6 consecutive months at part-time status.
• Help train newly hired retail sales consultants by providing exceptional mentoring and on the job training.
• Served as a step between management and other sales consultants to help drive customer satisfaction results.

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• Worked closely with company executives to identify new business opportunities and routinely implemented those ideas into the sales process.
• Introduced outside business sales process improvements that included building relationships with small businesses and bigger corporations across WV.
• Worked closely with company owners to identify new business opportunities and routinely participated in the sales process.
• Top tier sales abilities and sales process performance primarily focused on customer satisfaction.
• Researched various customer inquiries to ensure satisfaction with sales process and service delivery.
• Followed the sales process to create need based solutions -Completed online training every month to stay current on products and services.
• Completed the sales process to every customer to sell all services available to meet monthly goals as prescribed by management.
• Exhibited high levels of proficiency at following sales processes while maintaining a high degree of professional and courteous customer service.
• Leveraged knowledge of all AT&T products, policies, and services to flawlessly execute the sales process.
• Assist in training and coaching coworkers to achieve sales, product understanding, and new knowledge of sales processes.
• Reviewed sales processes and procedures and identified growth potential opportunities to meet untapped needs within the Small-Medium Business Sector.
• Decrease churn and increase revenue for the company by providing quality customer service and successfully fulfilling the sales process.
• Tracked associates in 5-Step Sales Process to enhance customer experience, and improve habit tracking to reduce churn.
• Assisted in-store customers through entire process purchase and sales process, while providing top tier customer service.
• Executed a detailed sales process to ensure multiple metrics are met on a daily and monthly basis.
• Consulted with clients after sales process or contracting signing to resolve problems and to provide ongoing support.
• Guided new team members through the sales process to help them satisfy customer's needs and wants.
• Assist in training new hires in the Sprint sales process and systems as well as operational compliance.
• Assisted in training and mentoring new employees in sales process, products, policies and procedures.
• Handled all administrative areas of the sales process including contracts, inventory, payments, etc.

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• Commissioned sales of wireless phones, consecutively over 100% including additional services available.
• Provided consultative sales to new and existing customers for the purchase and use of wireless phones, equipment and services.
• Assisted customers in selecting the right wireless phones as well as plans that best suits their needs.
• Worked directly with customers to provide assistance with wireless phones, accessories and services.
• Excelled in selling wireless phones and devices to customer to keep them connected.
• Meet sales objectives for wireless phones, B2B sales transactions and account management.
• Sell wireless phones, plans, and accessories to new and existing customers.
• Assist customers in various aspects of wireless phones, tablets and notebooks.
• Meet sales objectives for wireless phones, services, and accessories.
• Exceeded sales objectives for wireless phones, features and accessories.
• Sell wireless phones and accessories while maintaining company quotas.
• Sell wireless phones, service and accessories.
• Sell GSM, UMTS, 3G & 4G wireless phones with features, accessories, with rate plans.
• Inventory control and maintenance Familiarity with technology and/or wireless phones specifically
• Sell wireless phones, tablets and accessoriesTop 3 in sales every month in my district.
• Practiced sales of Cingular/AT&T wireless phones and plans.

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• Provide quality customer service; build and maintain endearing customer relationships that ultimately result in increased sales and repeated business.
• Developed positive customer relationships by building confidence through communication while making the store experience interactive, engaging and reassuring.
• Generated sales by building strong customer relationships and knowledge of current wireless technological advancements and its inventory availability.
• Created profitable Customer relationships with personal and business accounts by ensuring an extraordinary customer experience.
• Develop Consumer and Business customer relationships and earn reputation for delivering exceptional customer service.
• Maintained and satisfied customer relationships through effective customer service skills and training.
• Maintain current customer relationships while effectively managing to bring in new customers.
• Developed and cultivated long-term customer relationships through a customer on-boarding and follow-up process
• Developed and maintained customer relationships through customer support and follow-up.
• Establish positive customer relationships through authentic and knowledgeable service.
• Provide excellent customer service, and maintain customer relationships.
• Develop positive customer relationships with every transaction.
• Developed customer relationships to increase sales.
• Develop and attain customer relationships.
• Utilized strong ability to sell to clients and obtain long term customer relationships, and gain new clients through recommendations.
• Interact directly with customers on a day to day basis to develop long term customer relationships.
• Demonstrated excellent customer service in order to build, deepen and retain customer relationships.
• Achieved strong sales results through the development of positive ongoing customer relationships.
• Established strong customer relationships in order to develop long term patrons.
• Developed new customer prospects and built customer relationships to drive sales.

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• Maximized the customer experience by providing strong understanding and enthusiasm around Verizon products and services.
• Consulted with customers and made recommendations for Verizon services based on our conversations.
• Worked close with Verizon corporate representatives to ensure compliance with expected behaviors.
• Represent Verizon Wireless in different community events throughout East Texas.
• Provide superior customer service to Verizon Wireless consumers.
• Participated in Verizon Seminars and Training
• Opened brand new Verizon Wireless store and was #2 store in district sales and growth after 4 months of being opened
• Provided customer support for customers for AT&T, Verizon, Sprint, T-Mobile, and various prepaid carriers.
• Conducted troubleshooting of Verizon products, both phones and accessories to ensure that products would perform at the optimal levels.
• Performed rate plan evaluations and earned the right to propose solutions that are best for the customer and Verizon.
• Co-led (from an operational aspect) the conversion of 13 Cellular One stores to Verizon in 2003.
• Job Duties: Inform and sell customers about benefits and products as well as features for Verizon.
• Turned the South County Verizon Wireless store into a leader in business sales in the KSMO region.
• Well versed in selling Verizon, AT&T, Sprint and T-Mobile products and services.
• Educate and inform customers about the benefits and features of Verizon's products and services.
• Called potential customers to discuss the benefits of Verizon to their family or business.
• Excelled as the front line in customer service and sales for Verizon Wireless.
• Completed a six-month management training program, Verizon Career Builder, in 2010.
• Processed sales of Verizon Wireless phones and accessories, and DISH Network services.
• Commission sales in a retail Verizon Wireless location for Verizon FiOS services.

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• Answered questions regarding services and products by keeping up to date on current sales, technological developments and store promotions.
• Maintain Knowledge an Inventory of current sales, promotions, an inventory to provide maximum customer service and quality control.
• Maintain knowledge of current sales and promotions, insurance, financing service contracts and policies regarding payment and exchanges.
• Make sure customers get to take advantage of reward programs and inform them about current sales and promotions.
• Play an active role in interviewing, hiring, and training potential and current sales associates.
• Accepted payments and maintained knowledge of current sales and promotions, policies about payments and exchanges.
• Informed customers regarding the store's current sales, and details based on current merchandise.
• Maintain knowledge of current sales and promotions, policies, exchanges, and warranties.
• Helped train and better the performance of new and current sales representatives.
• Maintain knowledge of current sales, promotions, new products and policies.
• Maintained knowledge of current sales and promotions, as well as hosted trainings for new handheld equipment as it came out.

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• Meet and exceed sales quotas- Sell home security systems and DirecTV Services along with standard mobility products- Exhibit exceptional customer service
• Retail sales of cellular services, AT&T Digital Life Home Automation & Security systems and DirecTV television services.
• Retail Sales Consultant tasked with sales in wireless communications, DirecTV, and other AT&T wired services.
• Lead Sales for Wireless, Wired Home Services, Home Security, DIRECTV, and Prepaid Services
• Maintain top DirecTV sales for 2015, in area.
• Sell DirecTV and also Digital Life home security.
• Work with cutting-edge AT&T products including mobile phones/smart phones, DIRECTV, connected car and wearables, etc.
• Provided various options to better suit the customer's experience with a cellular phone and landline services including DirecTV.
• Excelled in selling Directv to consumers for the Indiana Market.
• Sell phones, directv, and digital life.
• worked for directv offering channel packages
• Work with a full portfolio of products including: Directv, Uverse, as well as wearables.

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• Review customer mobile wireless/home service plans.
• Strive to meet every store goal and quotas by presenting options to customers and selling the value of Sprints service plans.
• Prepared contracts, activated service, upgraded equipment, and answered basic technical questions involving equipment and applicable service plans.
• Averaged sales of $29,900 in devices, service plans, features and accessories monthly - $698,000 total.
• Assist clients in the selection of products and services including service plans, wireless accessories and cell phones.
• Help customer identify and buy the right car, as well as accessories and extended service plans.
• Guide customers - both retail and corporate - with cell phone purchasing decisions and associated service plans.
• Offered a variety of devices, accessories, and service plans to their day to day needs.
• Consult customers on what service plans best suit their individual, family, or business needs.
• Assisted customers in selecting equipment, service plans and features to satisfy their individual needs.
• Serviced new and existing customers with service plans, and address handset issues and concerns.
• Promote sales for devices, accessories, and service plans; maximizing customer connections.
• Retail sales of monthly service plans, Mobile hardware, protection plans and accessories.
• Provide features and benefits of the latest wireless technology, accessories and service plans.
• Provided customers with total wireless solution by selling handsets, service plans and accessories.
• Maintain and expand knowledge of products, service plans, promotions and features.
• Provided the latest devices and service plans using technology and first-hand expertise.
• Repaired errors and service issues with customer devices and service plans.
• Assisted customers with cell phone purchasing decisions and associated service plans.
• Sell new products, devices, and service plans.

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• Maintained proper inventory controls, and facilitate inventory transactions in accordance with company standards.
• Managed and maintained inventory control and direct sales for individuals and business accounts.
• Completed inventory control tasks while maintaining an excellent store appearance.
• Added inventory control and store operations to daily responsibilities.
• Maintained daily inventory control and made nightly deposits.
• Participate in inventory control and audits.
• Maintain inventory control and address inconsistencies.
• Inventory control including inventory counts.
• Tasked with maintaining personal sales quotas, add on sales, upgrades, inventory control, money management and supply ordering.
• Set up store displays, managed shelf stocking and pricing activities, inventory control, and meet and exceed sales quotas.
• Adhered to all policy and procedure set forth by corporate while maintain professionalism and assisting in inventory control.
• Handled B2B (business to business), opening and closing duties, cash-handling, and inventory control.
• Maintain inventory controls within company P/L standards and communicate effective means for better performances within store.
• Led many of our sales rally's, and responsible for maintaining efficient inventory control.
• Participate in inventory control, POS and register operation, and report auditing practices.
• Cash management and daily reports as well as inventory control and merchandising.
• Assist management with inventory control and help out in our Boeing stores.
• Obtain knowledge of sales transactions, inventory control and order processing.
• Assist with store's inventory control, floor-sets and opening/closing procedures.
• Handled areas of inventory control, cashier management and staff supervision.

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• Cash management, inventory management, full warranty exchange program, customer satisfaction surveys are also required for day-to-day transactions.
• Assisted store leadership with product inventory, office material, and storefront display ordering and constant inventory management.
• Operated a computerized point of sale cash register, inventory management system and accurate input of sales information.
• Displayed knowledge of general supply principles, inventory management and purchasing which resulted in accurate monthly inventory reports.
• Perform daily store administrative activities related to inventory management, quality assurance, and time reporting.
• Assisted with inventory management, employee motivation and customer satisfaction.
• Trained in inventory management and loss prevention.
• Assisted management with daily inventory management.
• Inventory management and store merchandising.
• Inventory management with reconcile differences.
• Conduct daily/monthly audits; MyTime Corrections for employee shifts, inventory management, cash management, store appearance and operational compliance.
• Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Inventory management and general store upkeep to ensure a clean and professional environment for the store's customers.
• Handled inventory management such as cash counts, ordering, receiving, returning, securing equipment and supplies.
• Inventory management at every level including receiving shipment, timely product stock counts to pricing and display.
• Perform other duties assigned including inventory management, nightly deposits, and display line ups.
• Generate daily reports defining products and accessories sold as part of the inventory management system.
• Cash management and /inventory management on a daily basis was a very high priority.
• Build value with customers - offer personalized solutions - meet monthly sales goals- inventory management
• Cash management, recorded and reported daily sales to superiors, and inventory management.

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• Communicated contract renewals and different up-sell prospects to existing business customers; assured customer satisfaction and determined all customer issues.
• Advise and educate small business customers on solutions for marketing and various other internal and external communication needs.
• Consulted and established solutions for clients Offered and sold home solutions Assisting business customers in wireless connectivity.
• Resolved customer inquiries for residential and/or business customers in both sales and collections offices.
• Analyze wireless and wired service accounts for personal and business customers
• Promoted needs-based selling environment for individual and business customers.
• Consult with customers in order to sell appropriate cell phone, data plan, and accessories to consumer and Business customers.
• Call business customers to cultivate good relationships, inform them of sales promotions, and assess current needs.
• Offer great service to Customers and Business Customers Won Circle of Excellence in 2008 for outstanding sales results.
• Consulted with a wide variety of individual and business customers to create communication solutions that met their needs
• Assisted both consumer and business customers with setup and management of AT&T wireless services accounts.
• Consult and assist individual and business customers in the wireless industry by providing solutions for their needs.
• Utilize business solutions and work closely with small business customers to help grow and build their companies.
• Promoted and personalized various AT&T solutions to meet the needs of consumer and business customers.
• Contacted small business customers for upgrade renewals, data changes, and accessory up sell opportunities.
• Directed product and service sales toward consumers (B2C) and business customers (B2B).
• Prospected and provided customized wireless and data solutions to Small Business customers and their employees.
• Assist residential and small business customers with their wireless and in home service needs.
• Diagnose needs and offer solutions to new and existing residential and small business customers.
• Generate leads and close sales with new and existing small business customers.

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• Process customer bill payments effectively and answered basic questions regarding their service.
• Processed customer bill payments accurately and timely.
• Activate their phones and tablets after purchase, complete phone bill payments, complete computer modules and tasks when not busy.
• Sell wireless products and services to customers, accept bill payments, add lines of service sell accessories provide excellent customer service
• Processed bill payments and billing inquires; trouble shot customer equipment; balanced cash drawer and assessed with store deposits.
• Assisted customers with all service areas from purchase of new phone to troubleshooting, to bill payments.
• Assisted customers with the purchase of Company products and services, features, accessories and bill payments.
• Order entry for new installations, changes to existing accounts as well as processing customer bill payments.
• Help customers find the right plans and accessories for their needs, help them with bill payments
• Assist customers with bill payments, billing issues, and questions about services and products.
• Assisted customers with billing questions, bill payments and made referrals for insurance/warranty claims.
• Process customer bill payments accurately and timely, order and stock equipment and supplies.
• Handle service inquiries from customers, including help with devices and bill payments.
• Managed a cash till, collected bill payments and payments for products sold.
• Processed customer bill payments and assisted with the swapping of equipment.
• Assisted customers with bill payments and adjustments to their accounts.
• Assist customers with bill payments and other customer service questions.
• Take bill payments and answer any questions about bill issues.
• Processed bill payments and managed accounts for existing customers.
• Assisted national accounts with bill payments and account issues.

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• Conducted assisted sales events of Digital Life and U-verse at SXSW, Austin Rodeo, and the Austin Farmers Markets.
• Provided consultation and sales advice for U-Verse, AT&T Digital Life, Satellite TV, and wireless services.
• Educated guests on the latest technology in mobile phones, U-Verse, and other offers from AT&T.
• Contributed to the overall success of the newly revised On Board Training at AT&T and U-verse training.
• Explained the benefits of U-verse and fiber optic networks vs. copper wires and that of cable.
• Be prepared to sell U-Verse, DirecTV & DSL in addition to phones.
• Facilitated set up of U-Verse services with Western North Carolina outside sales team.
• Coordinated special sales events, public demonstrations, and displays for launching U-verse.
• Process DirecTV, U-Verse, Upgrades, and sale accessories leading with benefits.
• Introduce U-verse and DSL to customers and explain benefits of service.
• Designed and implemented marketing campaigns for local U-Verse TV KEY ACCOMPLISHMENTS.
• Presented effective U-Verse demonstrations, increasing overall home sales.
• Provide knowledge on new wired and U-Verse promotions.
• Help customers with U-Verse products and DirecTV.
• Meet and exceed monthly sales quotas (APO, Small Biz, MPP, U-Verse, Tethering, etc.)
• Home Solutions Consultant My duties as a HSC include selling all the home services with emphasis on U-verse.
• Served as subject matter expert supporting rollout of U-verse TV, Wireless home phone, and Digital Life.
• Created marketing campaign for local communities for U-Verse TV Accomplishments: Consistently maintained 90% customer service approval rating.

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• Provided a superior customer experience while gaining and maintaining customers, selling wireless devices and connected products.
• Install connectivity and security software to consumer and business wireless devices and computers.
• Assisted customers in purchasing wireless devices and accessories.
• Performed minor troubleshooting on wireless devices.
• Assisted customer with small business accounts providing them with wireless devices that would be more efficient for the owner's business.
• Developed strong customer rapport, identified opportunities and sold wireless devices and accessories from inventory to achieve daily sales goals.
• Sell AT&T wireless devices and services, as well as home cable, internet, and phone service.
• Assisted with recurring inventory management to include counts, receiving, returning, tracking and securing wireless devices and accessories.
• Maintained strong product knowledge of all wireless devices, services, as well as competitors products and everyday offers.
• Programmed wireless devices on the network and educated customers on their new services, while promoting the brand.
• Worked as a Retail Sales Consultant, assisting customers with selecting wireless devices and appropriate feature packages.
• Trained customers on how to use their wireless devices, accessories, and interpret their bills.
• Educate customers on wireless devices, service plans, insurance, accessories, and current promotions.
• Assist existing customers with technical issues with wireless devices, home services and account management.
• Maintained thorough knowledge of wireless devices, pricing plans, campaigns, and service features.
• Sign up new and existing customers on new promotion for wireless plans and wireless devices.
• Help customers with any problems they may be having with their wireless devices.
• Up sale the customer using current promotions on tablets and wireless devices.
• Retail Sales of Wireless Devices; provided customer service to cellular customers.
• Maintained an average of 35 to 45 wireless devices sold each month.

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• Managed of inventory, company operating systems, adhering to company policy and daily bank deposits.
• Audited internal cash deposits and documented bank deposits on daily basis.
• Acted as support for management when needed, processing bank deposits and shipments, and merchandising products, signs and displays.
• Performed related duties, such as receiving and checking inventory for accuracy, organization of displays and daily bank deposits.
• Handled the opening and closing of the store, including accurately verifying cash drawers and making the necessary bank deposits.
• Managed opening and closing duties of the store including bank deposits, customer escalations, and performance accountability.
• Assisted customers with routine account-related requests such as: funds transfers, payments, inquiries about bank deposits.
• Performed opening/closing procedures of the store including cash counting, inventory checks, daily bank deposits.
• Closed down payment stations to count the end of day money for bank deposits.
• Take payments, complete store inventory and make daily bank deposits to the bank.
• Cash balancing and prepared bank deposits to ensure funds are accurate for daily use.
• Handled money, balanced cash, and prepared bank deposits, forms and reports.
• Opened and closed retail location, made bank deposits of previous day receipts.
• Report & process all account receivables & daily bank deposits.
• Prepare bank deposits, forms, and reports.
• Cash handling and preparation of bank deposits.
• Helped process payments along with bank deposits.
• Reconcile cash drawer and make bank deposits.
• Reconcile daily receipts and prepare bank deposits.
• Inventory control and prepared and deposited bank deposits.Trained new employees.

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• Resolved customer complaints; contributed to team effort and success; maintained professional and technological knowledge of cutting edge technology.
• Focus on providing world-class experience by resolving customer complaints or escalating customers to the supervisor or proper department for resolution.
• Ensured excelled customer service with every interaction and resolved all customer complaints and inquiries.
• Guaranteed positive interactions with customers and professionally handle customer complaints and issues.
• Resolved problems and customer complaints in accordance with policy and procedure guidelines.
• Resolved customer complaints daily by investigating problems and developing solutions.
• Addressed customer complaints and pursued effective options for conflict resolution.
• Received customer complaints and determined their appropriate resolution.
• Provided excellent customer service and solved customer complaints.
• Resolved escalated customer complaints in empathetic manner.
• Resolved customer complaints using company protocol.
• Minimize and alleviate customer complaints.
• Handled any customer complaints if they arose and made sure they left the store happy and with a positive attitude.
• Demonstrated passionate customer service and problem solving skills by holding responsibility for daily customer complaints and issues face to face.
• Handle and resolve customer complaints and general inquiries, process payments from customers, assist with daily clothing retail functions.
• Demonstrated skillful communication and negotiation skills, along with the ability to handle customer complaints and basic repairs.
• Excel at resolving customer complaints, investigating problems, and creating environments in which solutions will operate.
• Handle customer complaints, device issues, and/or billing issues in a timely and professional manner.
• Listened to customer complaints and problems and solved them by understanding the needs of the customer.
• Serviced existing accounts, resolved customer complaints, recommended change in products and services as needed.

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• Serve as consultant to customers regarding existing services involving analyzing rate plans and suggesting company solutions to resolve any issues.
• Analyzed current rate plans to past rate plans to insure customers were receiving the best value for their current monthly spend.
• Provided existing and new customers with knowledge about phone service, rate plans, technology, and capabilities of the phone.
• Lead sales of preferred handsets, rate plans, features and accessories, per company guidance and benchmarks set by management.
• Required to be knowledgeable about products in order to inform and sell customers rate plans, features, and devices.
• General sales of merchandise, including cellular phones, rate plans, accessories, and features for plans and phones.
• Explained all rate plans, all phones, and ensured that the customer was satisfied with the plan they chose.
• Advised customers on available rate plans, features, and phones with the aim of encouraging them to purchase merchandise.
• Exceed sales goals in equipment, rate plans, and accessories through setting priorities and meeting all deadlines.
• Promoted and sold Sprint s products such as various rate plans, features, accessories, protection plans.
• Personalize rate plans for each customers, Reach individual quotas, Answer questions about products and services.
• Itemized bills for customers, fixed their rate plans, and instructed them on their current device.
• Work with customers in order to determine which rate plans and phones would be suitable for them.
• Excelled at selling reliable methods, ideas & rate plans that fit individual customer needs and affordability.
• Assisted customers and helped them with any doubts and inquiries related to rate plans and mobile devices.
• Gained a special trust when handling customer disputes related to bills, equipment, rate plans.
• Help customers choose a device, rate plans, features and accessories to fit their needs.
• Increased the customer experience by providing information on new products, rate plans, and services
• Assisted customers with decisions on rate plans, features of service, and phone options.
• Interacted with customers and aided customers in finding the right cellular products and rate plans.

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• Maintained up-to-date information on the latest data/entertainment technology and devices.
• Stayed up-to-date with the latest data/entertainment technology and devices.
• Utilized marketing strategies to grow and promote business such as staying up to date on the latest data/entertainment technology and devices.
• Stay up-to-date on the latest data/entertainment technology and devices, as well as current promotions and competitor pricing.
• Stay up to date on the latest data/entertainment technology and devices.

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• Well educated in wireless and data technology.

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• Demonstrated wireless equipment and entertainment Wi-Fi technology devices.
• Trouble shoot hardware such as tablets, phones, and Wi-Fi hot spots.
• Demonstrate the functions and features of tablets, phones, and Wi-Fi hot spots.

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• Commended for strong escalation management skills and ability to placate irate customers by validating concerns and offering possible solutions for problems.
• Demonstrate strong customer-focused services on and off the sales floor while transforming every customer interaction into a positive customer experience.
• Ranked #1 in customer satisfaction in an extremely fast-paced customer service position by maintaining integrity and customer focus.
• Delivered business customer proposals and executed AT&T Mobility Business agreements in conjunction with Business Sales Executives.
• Managed storefront financial responsibilities, including deposits, inventory maintenance, and processed financial transactions.
• Adhere to company policy and standard operating procedures including point-of-sale and daily bank deposits.
• Resolved customer issues while maintaining a positive and professional attitude to ensure customer retention.
• Adhered to company policy including reconciliation of paperwork and daily bank deposits.
• Interacted with positively with customers to offer sales solutions for communication needs.
• Accepted responsibility of maintaining inventory counts as well as daily deposits.
• Created a positive and exciting customer experience and achieved sales objectives.
• Planned and coordinated the availability of products for advertising and promotion purposes
• Managed company procedures of opening and closing store including nightly deposits.
• Possessed the tools and education to customers on technology efficient products
• Gather and verified all required customer information for tracking purposes.
• Generated loyalty through post sale customer service and communications.
• Stocked and inventoried store merchandise and prepared daily deposits.
• Created positive customer experiences by answering various customer questions.
• Possess excellent listening and oral communication skills.
• Reconciled and completed daily deposits for location.

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• Maintain professional appearance and attitude while assisting customers in determining their wireless needs.
• Resolved customer concerns by offering solutions to business and personal wireless needs.
• Certified Small business leader specifically trained to provide small business wireless needs.
• Consulted with potential customers by determining wireless needs.
• Diagnosed their current wireless equipment, ensuring network connectivity and if needed, suggested the best solution for their wireless needs.
• Conduct in-depth consultations with consumers about wireless needs utilizing the key fundamentals of AT&T's retail experience-customer satisfaction.
• Work with businesses to create solutions for their wireless needs and services to deliver the best value for every dollar.
• Assist customer in choosing the best rate plan and devices by understanding each of the customer's wireless needs.
• Provide customers with valuable options for their wireless needs * Offer consultative sales and services during retail hours
• Discussed wireless needs with customers and educated them on AT&T s services and products.
• Assist customers with all of their wireless needs to help them stay connected in their lives.
• Create an excellent experience by a complete problem solving and full solution to their wireless needs.
• Provide polite, professional and friendly service for customers needing assistance with their wireless needs.
• Provided assistance to customers by qualifying and determining the correct solution to their wireless needs.
• Provided excellent customer service while connecting people with their home and business wireless needs.
• Generated and cultivated new and existing customers with their purchases for their wireless needs.
• Worked closely with businesses to make sure all their wireless needs are met.
• Consult with various customers on cell phone options to fit their wireless needs.
• Utilized years of customer service experience to assist customers with their wireless needs.
• Provided a total sales experience to customers for any of their wireless needs.

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• Communicate, demonstrate, and sell apple products and services offered by AT&T and meet all sales objectives.
• Participated in Apple Masters training program, where I obtained insight and vast knowledge on apple products and services.
• Serve as the Android and Apple Subject Matter Expert providing outstanding customer service to approximately 300 customers per month.
• Participate in training to remain current on Sprint products and services, including training specifically on Apple products.
• Trained and certified in all 4 major Mobile OS including Windows, Android, Apple and Blackberry.
• Worked in a team of five associates in market research of Android and Apple platform.
• Trained, and oversaw peers to drive sales and increase overall satisfaction with apple products.
• Organized and successfully launched the first ever Apple iPhone in the retail sales location.
• Attended Apple Master training and currently serving as the only Apple Master in Brunswick.
• Completed many certifications from various manufacturers including LG, Samsung, and Apple.
• Provide expertise in Apple, Blackberry, Windows, and Android Operating System.
• Utilize Outlook calendars for participation in Apple Master program and other training facilities.
• Selected by AT&T management to attend Apple product training.
• Received training in Android, Apple, and Windows operating systems.
• Certified Apple Master as well as have numerous leadership training hours.
• Attended multiple Apple Classroom Training Programs and met tenure requirements.
• Managed in-store marketing campaigns representing AT&T and Apple.
• Subject matter expert for all Apple and Android devices.
• Work on Apple iPad and Microsoft desktops daily.
• Awarded the Apple SME role for store location.

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• Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.
• Remained current on the latest data/entertainment technology devices, such as Wi-Fi, data devices, television entertainment tools.
• Handle the sale of all products and services such as Wi-Fi, data devices and TV entertainment tools.
• Be knowledgeable on plans, products, data devices and services.
• Assisted customers and coworkers with setup and troubleshooting of data devices.
• Keep working knowledge of latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.
• Go to Rep for iPhone, Smartphones, and data devices.
• Educated customers about wireless phones and data devices Provided information concerning various service plans Maintained stock room & warehouse
• Go to gal" for troubleshooting network and hardware issues for phone and data devices.

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• Executed on key behaviors demonstrating an ability to deliver an extraordinary customer experience.
• Demonstrate exceptional customer service through effective utilization of key behaviors.
• Provide excellent customer service by performing key behaviors.
• Execute the Five Key Behaviors which ensure a stellar customer experience and position products based on the Six Step Selling Process.
• General duties include delivering on our 6 step sales process and 5 key behaviors to deliver an outstanding customer experience.
• Ensured that each customer receives outstanding customer service by providing a friendly environment and executing the 5 Key Behaviors.
• Executed key behaviors to ensure positive experiences by educating customers on AT&T advantages and benefits.
• Managed the customer experience and achieved sales objectives by applying key behaviors and executing the sales process.
• Exhibited the 5 key behaviors with all customers to ensure they left with a positive experience.
• Trained and developed new associates on POS system, 5 key behaviors and monthly key initiatives.
• Handle all sales through the five key behaviors, and completing customer contracts, and warranties.
• Focused on 5 key behaviors to drive cellular sales in-line with the company's focus.
• Provided customers with an extraordinary experience by demonstrating the AT&T 5 key behaviors.
• Exercise the retail experience as well as 5 key behaviors to generate new revenue.
• Create a positive customer experience for every customer by using the five key behaviors.
• Provide an excellent experience with customers by following AT&T key behaviors.
• Build personal and business accounts through exemplary execution of my five key behaviors.
• Utilize AT&T's five key behaviors with every customer every time.
• Develop and attain the customer experience and follow the 5 key behaviors.
• Execute the 5 key behaviors with every customer, every time.

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• Recommended solutions for customers needs.
• Act as a consultant and finding solutions that would fit the customers needs, for personal and business use.
• Trained to look for deciding factors on pairing a customers needs\wants matched the merchandise that was purchased.
• Preformed a variety of customer service duties including evaluating customers needs based on service and device plans.
• Continued to find solutions and introduced benefits of specific services and devices that met customers needs.
• Ask open ended questions to reveal the customers needs and supply them with a solution.
• Discussed price, analyzed customers needs and advised what items would improve those needs.
• Analyze customers needs and provide quality telephone products and accessories to meet those needs.
• Provided quality customer service while maintaining sales according to the customers needs and wants.
• Put together personalized solutions that are based on a customers needs and wants.
• Determined customers needs and matched them with a fitting solution from our lineup.
• Uncovered customers needs, and found which products would best suit the customer.
• Offer solutions that best fit customers needs by asking questions about daily routine.
• Satisfied customers needs and helped them discover how our products meet those needs.
• Offered customers custom tailored wireless and home services based on customers needs.
• Provided great customer care by listening to customers needs for service.
• Learn and discover customers needs to provide them a total solution.
• Offered rate plans and additional services according to customers needs.
• Analyzed customers needs and present solutions that satisfy those needs.
• Understand customers needs and discover how products meet those needs.

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• Top 13 RSC in Digital life of 2015* Consistently 180% to goal in all metrics
• Assisted other RSC's, Manager on Duty when no managers were in store.
• Number 1 RSC in my store location right after training for two consecutive months.
• Assisted with training peers by helping new RSC members grow with sales.
• Trained new RSC members on sales techniques.
• Ranked the #1 RSC in the Nation multiple times throughout the years.
• Summit Award Winner as RSC (Top Sales Rep in Each Region).
• Top two RSC in the area during the 4th quarter of 2012-2014.
• Ranked #1 RSC in the area.
• Set and monitored progress on monthly opportunity goals for new, upgrade and accessory sales for RSCs.
• Ranked within the top RSC's in Washington/Baltimore market in 07'.
• Maintained top 5 YTD RSC through time at Carmel Mountain.
• Provide support for wired sales to RSCs.
• Exceed sales goal by 20% Trained and served as peer coach for new RSC's.
• Assist fellow RSCs meet their goals.
• Ranked #1 RSC for the store for the year of 2014 Plenti advocate, responsible for training employees on Plenti.

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