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Retail Sales Consultant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Peter Weiss Ph.D., P.E.,

Linda Hajec

Below we've compiled a list of the most critical retail sales consultant skills. We ranked the top skills for retail sales consultants based on the percentage of resumes they appeared on. For example, 26.3% of retail sales consultant resumes contained retail sales as a skill. Continue reading to find out what skills a retail sales consultant needs to be successful in the workplace.

15 retail sales consultant skills for your resume and career

1. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail sales consultants use retail sales:

Retail sales consultant at top corporate store location providing wireless communication solutions for small to medium business and consumer customers.
Monitored customer preferences to determine focus of sales efforts in a fast-paced competitive retail sales.

2. Customer Satisfaction

Here's how retail sales consultants use customer satisfaction:

Ensured customer satisfaction by coordinating arrivals of clientele ordered merchandise and alterations of garments in a timely and professional manner.
Cash management, inventory management, full warranty exchange program, customer satisfaction surveys are also required for day-to-day transactions.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail sales consultants use pos:

Demonstrated the ability to process information/merchandise through POS register system.
Operate POS cash register/inventory control system.

4. Sales Objectives

Here's how retail sales consultants use sales objectives:

Develop and attain customer experience and sales objectives for store while ensuring an extraordinary customer experience.
Develop and attained sales objectives for store and regional market.-Interpreted and explained billing inquires.

5. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how retail sales consultants use customer relationships:

Provide quality customer service; build and maintain endearing customer relationships that ultimately result in increased sales and repeated business.
Developed positive customer relationships by building confidence through communication while making the store experience interactive, engaging and reassuring.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how retail sales consultants use product knowledge:

Recognized by management for developing superior sales strategies, delivering effective product demonstrations and possessing a high level of product knowledge.
Provide excellent customer service by providing product knowledge, facilitating customer decisions, and conducting and managing special orders.

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7. Sales Consultants

A sales consultant offers targeted suggestions to a company in order to increase that company's sales and revenue. These suggestions can range from specific marketing tools to finding potential clients for the company. A sales consultant typically has years of experience working in various sales departments and may now work for a consulting firm or be self-employed.

Here's how retail sales consultants use sales consultants:

Connected quickly and effectively with Sales Consultants in order to provide an environment for efficient and effective teaching and coaching interactions.
Developed and implemented innovative and effective sales techniques and concepts through feedback received from customers and sales consultants.

8. Cross-Selling

Here's how retail sales consultants use cross-selling:

Delivered consistently strong results in identifying and capitalizing on cross-selling opportunities to advance corporate-defined marketing campaigns and effectively increase revenue streams.
Developed and implemented a variety of creative sales strategies to assure increased retention including cross-selling and up-selling.

9. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how retail sales consultants use sales floor:

Demonstrate strong customer-focused services on and off the sales floor while transforming every customer interaction into a positive customer experience.
Worked on a sales floor, approached customers, determined their needs and sold products or services to meet those needs.

10. Store Operations

Here's how retail sales consultants use store operations:

Support store operations including inventory, equipment transactions and payment activity.
Maintained store operations, visual appearance and inventory handling.

11. Customer Billing

Here's how retail sales consultants use customer billing:

Maintained company integrity by resolving and customer billing discrepancies.
Resolved customer billing and service discrepancies.

12. Help Support

Here's how retail sales consultants use help support:

Use of problems solving skills in order to help support customer needs.

13. DIRECTV

Here's how retail sales consultants use directv:

Meet and exceed sales quotas- Sell home security systems and DirecTV Services along with standard mobility products- Exhibit exceptional customer service
Retail Sales Consultant tasked with sales in wireless communications, DirecTV, and other AT&T wired services.

14. Retail Store

Here's how retail sales consultants use retail store:

Advanced knowledge of retail store and company initiatives in category management and information-based selling and marketing strategies.
Assisted in daily operational aspects of maintaining a retail store by managing inventory and other administrative tasks.

15. Product Demonstrations

Product demonstrations mean displaying products or services offered by an organization to potential customers. It assists in capturing prospective clients or investors interested in the product. It also helps in addressing more comprehensively the concerns of a specific product.

Here's how retail sales consultants use product demonstrations:

Worked a variety of hours including weekends, evenings and holidays involving occasional overtime Educating and engaging customers through product demonstrations.
Remained cognizant of the latest devices and entertainment technology to better educate customers when conducting product demonstrations.

12 Retail Sales Consultant Resume Examples

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What skills help Retail Sales Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What Retail Sales Consultant skills would you recommend for someone trying to advance their career?

Peter Weiss Ph.D., P.E.

Professor, Website

There is a lot of advice I would share with a new graduate. This includes the following:

Never pass up an opportunity to learn something new. Every situation you find yourself in will provide learning opportunities.
Although it's important to learn when to say no, be very careful when turning down an opportunity. You never know what doors will open when you say yes to something.
Find and develop a unique skill set or ability to set yourself apart in the office.
Always behave in a professional manner and maintain good relationships with other engineers you work with or have encountered (even when switching jobs for any reason)

What technical skills for a Retail Sales Consultant stand out to employers?

Linda Hajec

Assistant Teaching Professor of Accounting, Associate Chair, Student Recruitment, Retention and Outreach, Penn State Behrend

I think the basics are still important - the feedback from employers still says that they want to see excellent skills in Excel - but if we are talking about changes as a result of the pandemic, job candidates that can also show a comfort level with remote meeting software will feel more natural and less awkward going forward. If you are going to meet on Zoom, make sure you know where to find the features on the screen and if you need to, practice with someone who knows you are just needing to mess around with the settings.

The last thing you would want to do is accidentally exit your interview halfway through because you didn't know where the "share screen" button was. Being familiar with other online collaboration software such as Teams or GoogleDocs is important, too. Even companies that are not working 100% remote are finding great use for these kind of sites, even just to house documents such as policy manuals that they want to share with a group of employees. The fact that a group can work together an collaborate asynchronously is a reality that many companies had not faced before, so the employee needs to be prepared to remember to follow up on team projects instead of waiting for a meeting to see where everything stands.

What soft skills should all Retail Sales Consultants possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of retail sales consultant skills to add to your resume

The most important skills for a retail sales consultant resume and required skills for a retail sales consultant to have include:

Retail Sales
Customer Satisfaction
POS
Sales Objectives
Customer Relationships
Product Knowledge
Sales Consultants
Cross-Selling
Sales Floor
Store Operations
Customer Billing
Help Support
DIRECTV
Retail Store
Product Demonstrations
Customer Service

Develop Rapport
RSC
Post Sales
Cleanliness
Customer Issues
Good Communication
Service Inquiries
Cash Handling
Multitasking
Repeat Business
Product Offerings
Resourcefulness
Strong Customer Service
Local Competition
Store Appearance
Customer Payments

Customer Contracts
Broadband
Sales Process
Customer Inquiries
Administrative Aspects
Wi-Fi
Retail Environment
Customer Accounts
Troubleshoot
Business Accounts
Bill Payments
Billing Issues
Windows
Cell Phones
Wireless Devices
Sales Techniques

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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